Airtel Complaints & Reviews

Since the new trai regulation, im not able to view any paid channels in my set top box even though i have sufficient balance in my account and also i changed my package on 31st january. Airtel is deducting by balance everyday but not providing me the channels. Whenever im calling them to complain, they are refusing to help and saying there services are temporarily down. Please help!

I have connection of airtel dth connection.
I have a long pack of 11month +1 month which is expiring on june 2019.
As per new rule of trai i opt for a pack designed by operator.
Which is value sports rs 360.

But on evening of 07.02.2019 all chennels are blocked.
I tried many time on customer care no [protected] but there is no response.
My airtel dth id is [protected]
Avtar singh

I am trying since past two weeks to recharge my cell phone ([protected]) of amount rs 500 (Talktime only) from airtel app and websites. On doing so an automatic coupon of rs 50 is applied making the recharge of rs 450 which i am unable to modify.
I tried doing so 3 times in past 2 weeks and every time i do so my credit card is charged of amount rs 450 but my mobile doesn't reflects that balance and then i get a message of transaction failed.
I have many grievances with airtel:
1) if rs 450 is an invalid recharge amount why does airtel apply a rs 50 coupon on my rs 500 recharge and make it un-workable all the time
2) amount is deducted immediately but its not refunded immediately and it takes 7 to 10 days for airtel to refund it.
3) i needed that talktime to make important calls internationally but unfortunately because of airtel i have lost on them and airtel has made me to suffer
4) airtel's customer service representatives are the worst, they only have standard answers with no solution and in fact they are one of the reasons that customers want to leave airtel
To conclude, airtel is the market leader with one of the worst team, app and websites and it is full unethical and immoral practices which makes its customers to lose on their personal as well business because of their mismanagement, misbehaved team and poor services

Team,
I am staying in plot no - 1595, lane 1, lake valley, bhaktamadhu nagar, khandagiri, bhubaneswar, odisha.
The internet speed is very poor over. It feels extremely irritated. Forget about downloading.. Browsing is a very difficult task in mobile. If you are using a laptop then.. Buddy you are gone.. To browse one page you may take 10 mins if you are lucky.. Otherwise.. You only see the error page in browser.

Terribly slow network. Spped is 5/10 kbps here

Hi,
I am not able to receive any sms or send any sms from my airtel number since last 20 days. I am on international roaming at dhaka-bangladesh & had activated ir. It was working fine but now i cannot even update whatsapp as the verification code is not being delivered. So is the case with all my banking otps etc.

This is really harassment & bad customer service as numerous complaints have been lodged by me but the cs team is so stupid that they log the details as unable to reach customer when actually that very is the complaint i have registered that my number is unreachable

Team,
I am staying at - khamigan, po - pachhikote, dist - jajpur, odisha,. It's my home town and a rural area.
The internet speed is very poor over. It feels extremely irritated. Forget about downloading.. Browsing is a very difficult task in mobile. If you are using a laptop then.. Buddy you are gone.. To browse one page you may take 10 mins if you are lucky.. Otherwise.. You only see the error page in browser.

Terribly slow network. Speed is 5/10 kbps here

Hi,

I returned an airtel sim card provided by my company in september 2018 before travelling out of india. The number was [protected]. I have a confirmation from my company that it was deactivated in september 2018 itself. Please note that it was a company provided sim and had no link to my personal bank account. After 4 months i see that airtel has sent a bill for some 3 lakhs rupees to my personal hdfc bank account bill payment. This is extremely unbelievable, unexpected and unacceptable. Where did they get my bank details? How is it directly going to the bank account bypassing my official email address and personal email address? Isn't it fraud? I don't know how many more such customers have been harassed like this. I want airtel to investigate this thoroughly and get back to me with the details at the earliest. I also want to take it to the notice of relevant authorities to ensure airtel is made accountable for this unethical act. Please advise. Thanks.

Regards,
Bharathiraja r

I port my bsnl sim to airtel on 30 january 2019. After 8 days my old bsnl sim stop working and when i insert new airtel sim the network are not available.. My bsnl no. Are linked with all my bank account and in college. I didnt getting anh notification about bank and college because network are not available.. Pls start my sim.. Its very important for me
As in photo u can see there are no network in second sim..

I am Airtel DTH customer since 2010
I recharged long duration (one year) pack before new guideline on November 2018.
After new rules I selected my channels around Rs. 280/- per month.
thereafter Airtel customer care confirmed me that your new plan will activate after end of current plan.
but today Airtel activated unwanted pack, with cost of Rs. 2653.53/- per month.
after that I am trying to contact Airtel customer care but no ones pick the call.

My Airtel DTH Customer ID:- [protected]

Mobile Number:- [protected]

When I am going to choose the channel under New trail Rule I can't find Aaj Tak and India Today News Channel in the list.

I tried to call to AIRTEL DTH multiple times but can't able to talk to Customer care.

I also mailed to [protected]@airtel.com but didn't get any reply.

Under New TRAI rule it's mandatory for all DTH Service provider to make available all the channel but AIRTEL DTH is not doing that. please take proper action and solve the matter as soon as possible.

Fake ads like providing fastest network.
Broadband network can't even open gmail link continuous use of internet more than a hour. Also raised a complaint regarding this and they said it ll be resolved. But its just a braun wash for closing the ticket. Customer care is not worried about customers once they had a connection but always gives call to pay the bill twice in a day.

Sir I use airtel digital TV customer ID no. Is [protected] I have selected the bengali base pack of zee star and Sony too bt they are not providing the channels I have been complaining them from last 1 week but they are not giving any positive result and adding to this the channels which are free they are also not providing them please help me sir.

I am airtel DTH subscriber my ID [protected] & my service withdraw from 2 Feb 19 and till date no service resume On 2feb19 in my account of same ID Rs305 is laying they deduct Rs 5 daily and today they deduct Rs 70 and say that you choose 1600 per month wala pack after sending mail and calling airtel customer care they still not resume my service

I am not able to visit any website on any mobile web browser on my mobile as I am always getting redirected to one.airtel.in/rccf.
This has turned my whole day miserable.
I tried to contact customer care on 198.
But they are clueless about it.
And I have already tried resetting phone, reinserting sim but nothing works.
Please resolve this problem immediately.
I am getting so irritated by this.

I had purchased AIRTEL DTH set. they are cheating by not charging as per our requested plan. Even after changing the plan for a lower rate they are charging higher amount. They are changing the plan to higher amount withot our request. Even after making complaints they are restarting their fraudulent behaviour. For example my acoount was showing Rs239/month. But after recharging it is valid only for 23days. Now after the trai regulation their fraudulent behaviour is at peak. Along with FTV channels I had choosed only SUNTV HD, VIJAY TV HD and STAR sports 1 HD as add on Channels. But all those channels are cut today and my online account is showing around 2300/month as subscription. Many times the costomer care no also is tampered.

I want to make a complaint about my Airtel d2h servicr provider. My Airtel DTH customer Id is [protected]. I got fed up of their highly irresponsible and arrogant behaviour towards me. They are not implementing the new TRAI guidelines even I selected and submitted my own channels as per new guide lines via internet and even submission through television QR code on 27 Jan19 and 02 Feb 19 respectively. I contacted Airtel customer care minimum 8 to 10 times which requires minimum 15 to 30 minutes each time to talk to them thus wastage of our time. Then also got no results as either they are not responding or dropping my call . I got four times 48 hrs assurances to get the issue resolved till date since 27 Jan 19 and against complaint No.[protected] dated 02 Feb 19. So far they are giving me assurance only and no result which resulted totally wastage of my time and financial loss in terms of high value of present subscription. So I request you, please look into the matter and take strict actions by penalizing them for non compliance with TRAI rules.
Thank you.

Sir,
My airtel digital serice is discontinuing since 1 feb 2019. I have selected pack of choice channels of rs. 282/- on 27th jan. 2019 with reference id: 131489 and i recharged my tv account for rs. 410/- on 29 jan 2019 but today i got message that due date for your airtel digital tv is in 2 day i. E. Till 9 feb 2019. I had a plan of rs. 315+ (75 top up) per month till 31 jan 2019.
Please restore my digital tv service immediately and rectify account balance.
My customer id: [protected]
Registerd mob. No. [protected]
Name: sajjan bishnoi

Three days ago, as per regular mandate from TRIA and message from your team, I choose package from D2H website for my customer ID[protected] for which total package costed INR 287. This package include Star channel package of INR 49 (including star plus, star Bharat, Star sports Hindi etc.). Post selection of package (as per attached screenshot), the channel reflected properly for one day. However, since day before yesterday, suddenly Star Bharat and Star Sports Hindi channel service viewing was stopped and it was mentioned that it is not a part of pay channel.

I have been trying to call your customer care number +[protected] from last 2 days till today (almost 40 times by now) but it’s continuously coming as busy. This is really frustrating that we can’t get resolution to the issue and need to wait for connecting with you. Can you look into the issue and resolve it today itself. I will also want 2 days extension to my monthly subscription as I could not watch my favourite serial yesterday and India-New Zealand T20 today due to default in stop broadcasting channel from your part.

My customer ID for AIrtel digital tv is [protected] and have 3 connections.
1.[protected]-001(SD Set top box)
2.[protected]-003(HD Set top box)
3.[protected]-004(HD Set top box).

I did an annual recharge of rs 9981 on 28th November 2018 and the break up for all the three connections were like below:
1.[protected]-001(SD Set top box)-rs 3931 mega pack(all SD channels for 1 year)
2..[protected]-003(HD Set top box)-rs 3025 mega HD (all SD+HD channels for 1 year)
3.[protected]-004(HD Set top box)-rs 3025 mega HD (all SD+HD channels for 1 year)
[protected][protected][protected][protected]
total[protected][protected][protected]rs9981(for 1 year)

So my pack was going to end on December 2019 as per terms and conditions.

However I was called on 2nd February 2019 by Airtel digital tv csutomer care to change my annual pack as my original pack would cost me much more and hence all my balance may end up very soon rather than lasting till Decemebr 2019.Hence I changed my pack for [protected]-001 and [protected]-004 on 2nd february by taking ala carte pack from channel 998 and sent the bar code to airtel.
Later when I read terms and conditions in TRAI site and found the FAQ no 11 like below:

"11. What if annual subscription charges are paid by a subscriber
in advance?
In case a subscriber has availed any scheme with advance charges paid for future lock-in period like an annual plan the distributor shall continue to provide services for such committed period without any increase in price / charges and without altering the other terms of subscription.
The distributors cannot make any changes that entails any disadvantage to the subscriber in such cases.However, if the subscriber wants to switch over to a new package after 1st February, 2019 then the proportional balance amount of existing package as on the date of switch over may
be adjusted for the new package prices after 1st February, 2019."

However After repeated complaints, phone calls and emails of the same to airtel, they are not listening to me and neither reverting original pack as per condition.

Now they have started to disconnect channels also.
I want all my three connections original annual pack of all channels reverted back as that has been given as guidelines by TRAI.

I am completely harassed and clueless what to do in such humiliation by airtel.

Airtel DTH customer id:[protected]
I have change plan accordingly as per TRAI guidelines but Airtel blocked the service from last three days, and compelling to go back the same package as they offered, kindly help us otherwise we are bound to withdraw the Airtel service due to this harrassment.airtel not allowing the service after three days.