Airtel Complaints & Reviews

Recharge done on[protected]:58AM, MRP:Rs499.00, GST 18% payable by Company/Distributor/Retailer:Rs76.12, TransID[protected].To check your balance, validity, call tariff and best recharges, dial *121*51# or download My Airtel App, click www.airtel.in/5/LBNV

{ main morning se recharge Kiya Hai Tu Bhi Mera net chalu nahi ho raha hai mera recharge successful nahi bata raha hai matlab nahi chalu Hui nahi raha hai data bhi bata raha hai mera number hai[protected] yeh mera mobile number hai Airtel ka Jal Sejal Meri help karo sir dhanyavad}

I lost my nokia mobile having airtel sim by name yelisetty sai krishna bindu in guntur. Since three months. Mobile contains the features of touch screen, so please trace my mobile my mobile is black colour. It is well working nokia mobile. It has touchscreen as well as key pad. I look forward to hearing from you as soon as possible to resolve this problem.

Hello

This is in regards to my Airtel connection [protected].

I placed a request to discontinue the services of the same. This had network issues and I hope you can see from the earlier records that this year more than 4 times I have complained about network issues. Each time for more than 10 days I couldn't access internet leading to loss of my work. And this kept re-surfacing without any solution from Airtel's end. I had to pay to a different service provider for continuing my work as my work is dependent on the interenet. Plus I have not been able to access internet at all in December and every time customer service people gave a different solution, neither of which worked. And I have kept making the payments regularly. 4 times is almost equal to no service of 1 month. You don't get paid if you don't work but I paid Airtel for services I haven't been receiving. So I asked to discontinue my services and not pay the last bill of 824/-. I conveyed the same to the appellate officer 'Sunny' who contacted me for a final confirmation. Today, a lady called 'Kakali' calls and asks me to make the payment and when I denied, she literally threatened me and and when I asked her name, she said 'go to any store and ask about me'. Is Airtel keeping goons as pet? Then she asked me if I am doing the balance calculation in my head?? Dear Airtel, obviously if the money is going out from my pocket, I will do it and not you, right?? I am really sorry to say that but her behaviour made me feel so. Airtel, hope you understand I can sue you for this. Further she added I am not available on my alternate contact no, whereas other Airtel executives can contact me, funnily this is the first call from her that came in. If I had to avoid I wouldn't have received this call. You should give me compensation for my loss of work, but as a courtesy you should waive off the bill. If I send you a legal notice for your staff's behavior I hope you know what can happen. There may be millions of Indians whom you fool but every Indian isn't a layman. I am not making the payment of 824/- for my loss of work, but any further misconduct from your end, I am going to escalate this to the necessary places.

I hope you will do the needful and I would really appreciate it. I am really worried about our nation's future with telecommunications companies like you.

Further to my discussion with customer support team regarding the complaint no sr 88929784 the issue is not resolved, but your team members has closed the complaint stating the issue is resolved. But actually the issue is still not yet resolved and i keep on sending the emails to appellate and i am getting messages stating the issue will resolve

I required the proper answer and i need to get this issue resolved immediately

Otherwise i need to escalate further in the consumer form. Which i don’t like to go beyond you and get this issue resolved

Hope at least i will get proper support and necessary actions for resolving this issue

Thanks and regards.

Hai this is thamil selvan. I used airtel prepaid number nearly 2years. 04/12/2018 at the date i give a portability to another number. But still it's not happening. I make call to customer service day after day, day after day. But they never make it. I have proof of giving portability and they send replay for portability. Also call records from customer service executives. So please make action and give some corrective solution.

Hi

I purchased airtel 4g hot spot device and sim[protected] and payed 4250 rps (6 month advance on 599 plan) on 18th dec in kumarswamy layout (Bangalore) airtel store.

There was no receipt paid for the amount paid and was told that i get a mail with bill details post sim activation. And sim activation happens only after address verification.

It's been 3days and there is no progress neither address verification happend nor sim activated.
If i go to airtel store they say address verification is pending and it will be done today which never happened till now and if i call customer care they say they don't have information on their system.

This is ridiculous process and airtel must monitor such pending status and help customer from experiencing such delay.

Dear sir,

We would like to inform you that we want to surrender the following airtel $ g hotspot connection no.[protected] taken from you as we have already got installed another connection dsl[protected] from you at our establishment premises

Therefore, you are requested to disconnect the above connection with immediate effect w. E. F. Today (20th dec 2018) and kindly refund us the security deposit amounts...

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ConsumerComplaints.inAirtel Signal Problem
Airtel — Signal Problem

90 Reviews
Lokesh K
Submit a Complaint
Dear Airtel,

As i'm using Airtel prep aid SimCard [protected] from 2 Yes from last 2 months i'm not getting the signal inside my Home so please do resolve this issue.My address is 16-2-837/A baqur bagh saidabad hyderabad 500059

I'm an Airtel customer since a decade, using the same number for ten years. I'm using this number as my primary communication and personal number. Linked to office/work and many other services. The account is active. But Airtel is threatening to Stop my service if I don't recharge with ₹35 regularly. This is wrong and unfair practice.
My account is active and there's activity in the sim. But threatening to recharge regularly, is unfair and it is upto me if I want to recharge or not. At the time of registration, I was told this was life time validity.
How come this is allowed by TRAI? I don't think TRAI set any regulation regarding this.
Please take an action on Airtel or they will lose a long and loyal customer.
My contact number is : +91 [protected]

Hello sir, I am new shop open from native place of Paramakudi 623707, show room name ROHITH MOBILES, this area sales team is very poor, Many times I have inform stocks to sales person and dsm, costomer more then walkings of place of showroom, but AIRTEL SIM, EASY, MODEM, POSTPAID, nothing here, please inform your sales team. Please support toptel

From last few weeks my airtel network is not properly working.net was too slow, even it show 4g on screen but it doesn't work. Even it disturbed my calls.
Single download on 4-5mb will take more than 5-10min. It is very difficult for me to continue with this, i already restart my phone also manually register network on airtel but i still face same issue. Please help in this.

Sir i've dispute on my refund actually i want refund on my account but ur team say account should have 5000 for link my account to the airtel account but the raju mastro detuct my balance from my account and said for account link but he unable to link my account to airtel account, so please link my icici account to ur airtel account refund my money rs 4900, i have got this sms "dear customer, txn of inr 4, 900.00 done via debit card of acct xx2196 on 19-dec-18. Info: vin*airtelmoney. Avbl bal:inr 83.39. For dispute, call [protected]."

Validity of my airtel number was expiring on 16-dec and i forgot to recharge, so is it any compulsion to recharge with rs23. How can u activate any plan which customer don't need without any confirmation from the customer. When customer has the choice to choose any plan then how can u make a particular plan compulsory for the customer.

Your customer care executives are misbehaving all the way just to prove that they are right and customer is wrong. They don't have the right to answer in yes or no 😂 (Wordings of your customer care executives and senior)
Waiting for ur reply.

I have been using the airtel number for more than 10 years and it was deactivated without any intimation when the number was in use. It was on international roaming and was in use. I was getting incoming call, messages and also used to do one out going call in each quarter.

Have sent multiple complaint for the same and have asked for reactivation but airtel is asking for my present but i'm on international visit

Dear team, i recharged my mobile no. [protected] by amount 446 rs inspite of 448rs online via airtel website. Kindly refund the money to my account or transfer the amount my airtel account. If extra amount to be paid to rectify, i have no issue. Kindly get it rectified asap. Transaction i'd was[protected]. I hope you do the needful
Regards
Dr. Rohit chakravarty

I had a family pack added to my no. ([protected]) when i went to uae from 6th to 10th nov. My son took the international roaming pack of 2999 before leaving. Airtel charged me for this pack in my nov bill.in spite of that they gave me this ridiculous bill in dec.in spite of about 10 calls to them, they do not resolve my complaint.

What a lousy company, taking such serious error so casually. I will port out and also considering legal action for metal harrasment.

Srinjay gogia

I used to be a customer of bharti airtel for about 10 years, then with the poor quality of services provided by the company, i switched to jio.
Now bharti airtel is asking for an amount of rs 125.06 as outstanding, even though i have deposited extra money and the balance was negative with rs. 250.
Is airtel mad? Or what
I want the trai to take a strick action against airtel for not returning my rs 250

Urgent need your help. Sir my mobile no is [protected], i am from bathinda punjab.. Last week i made a request for porting of my no. From idea to airtel. Airtel confirmed by sms that you hv received and verified my identification and as soon as idea closes their service your sim will start working.. Now i am travelling and presently in mumbai. Idea closed their services 2 days ago and still your sim is not working.. What type of service you are providing sir??? How can i carry on my work now?? Kindly do something asap.. Thanks and regards. Iqbal

I recently upgraded from prepaid to poatpaid to avail airtel secure. But airtel rejected my claim as my phone is littel older than 1 year, but in the policy they mentioned the phone should be less than 2 years old. When i contacted airtel they claimed they changed there policy today. You people are just fooling people. I hope you should stick to your policies.

Dear Sir.
This complain is with utmost dissatisfaction, Iam forwarding to you. Kindly look into this and resolve.
I feel the senior associate are not understanding the issue in spite of several calls / discussion and are blindly repeating the same things again and again.
1. Dongle Mifi Airtel Data card/CPE No. [protected]connection was taken in the August month (for payment of dongle set and bill amount approx. Rs. 840/
2. Used the Mifi connection for 3 to 4 days, post which it stopped and post complain it was informed that there is connectivity issue for AIRTEL and team is working on it.
3. Team kept on assuring that they are trying, engineer visited and checked on the low range.
4. Finally the issue was not resolved.
5. There is no usages in these months except for 3 to 4 days.
6. Please find usages details shared by your team member which is zero
Monthly Rental Rs.444.42/- Rs.599/- Rs.599/-
Usage Rs.0.00/- Rs.0.00/- Rs.0.00/-
One Time charges Rs.0.00/- Rs.0.00/- Rs.0.00/-
Late Payment Charges Rs.0.00/- Rs.0.00/- Rs.100/-
Taxes Rs.80.00/- Rs.107.82/- Rs.125.82/-
Total Rs.524.42/- Rs.706.82/- Rs.824.82/-
Airtel is asking me to pay monthly rental on what basis I do not understand. There is no usage.
There is no connectivity.
I told team to cancel and share me mail that no dues, they are not doing that and everyday your team from collection and payment is calling to pay bill.

This is very much annoying and unethical

Request you to please look into my mails
From my first personal email id Neeta.[protected]@gmail.com and the present email id.

Please find below response of your team

"External email. Open with Caution"
Dear Ms. Neeta Mohite,

Thank you for your email dated 05th December 2018 regarding cancellation for airtel mobile number [protected].

As per telephonic discussion on [protected] dated 05th December 2018, we would like to inform you that as per your request the services of above mentioned airtel data card number [protected] has been disconnected from our end.

Further, we would like to inform you that we have checked that usage has been done and we can provide Rs. 1000/- waiver. After this adjustment, outstanding amount reflecting for the account is of Rs Rs.820.06/-. You are requested to make the payment for same on early basis.

For any future assistance, please contact us at [protected]@airtel.com.

Regards,
Bhuvan Sharma
Customer Experience
bharti airtel limited

On Wed, 05 Dec 2018 at 11:18 AM wrote:
Team Airtel

Show me the usage details on what basis and which month ?? As the complaint record if you see this was raised three month back. Also all your team was interacting to provide connectivity,

They failed to provide the same. So how can there be usage????
Who is going to pay me back for taking your services initially for Rs 800/ and becoming a waste..

This is pathetic, Which money are you asking?


What is below statement o[censored]sage ??

Monthly Rental Rs.444.42/- Rs.599/- Rs.599/-
Usage Rs.0.00/- Rs.0.00/- Rs.0.00/-
One Time charges Rs.0.00/- Rs.0.00/- Rs.0.00/-
Late Payment Charges Rs.0.00/- Rs.0.00/- Rs.100/-
Taxes Rs.80.00/- Rs.107.82/- Rs.125.82/-
Total Rs.524.42/- Rs.706.82/- Rs.824.82/-

From: Net [mailto:[protected]@airtel.com]
Sent: Tuesday, December 4, 2018 5:10 PM
To: Neeta Mohite
Subject: RE: FW: Payment reminder for your airtel mobile

"External email. Open with Caution"
Dear Ms. Neeta Mohite,

Thank you for your email dated 3rd December 2018 regarding cancellation for airtel mobile number [protected].

We at airtel value your ongoing association with us and we sincerely hope that you will change your decision and give us the pleasure of serving you again.

As per your previous discussion on [protected] with one of our advisor dated 3rd December 2018, we would like to inform you that as per your request the services of above mentioned airtel number [protected] has been disconnected from our end.

Further, we would like to inform you that we have checked that usage has been done and we can provide Rs. 1000/- waiver for the goodwill. Further, if you want to disconnect the dongle connection we request to Pay Rs.820.06/-.

For any future assistance, please contact us [protected]@airtel.com

Regards,
Megha Wasan
Customer Experience
bharti airtel limited


On Mon, 03 Dec 2018 at 04:07 PM wrote:
Hello Akanksh

Why do I pay ?? where is the usage?? Why do you want me to pay 820.06???

Check the records of my complain there is no internet connectivity??

Why do you want money from me when there is no service provided??

Check my complain since the dongle is purchased ??

Which charges you are asking???

What is usage which you are finding???

Rather pay me back my Dongle charges and first initial payment while I purchased your services.

Monthly Rental Rs.444.42/- Rs.599/- Rs.599/-
Usage Rs.0.00/- Rs.0.00/- Rs.0.00/-
One Time charges Rs.0.00/- Rs.0.00/- Rs.0.00/-
Late Payment Charges Rs.0.00/- Rs.0.00/- Rs.100/-
Taxes Rs.80.00/- Rs.107.82/- Rs.125.82/-
Total Rs.524.42/- Rs.706.82/- Rs.824.82/-


For nonperformance ???

PATHATIC SERVICE and RSESPONSE


Neeta

From: Net [mailto:[protected]@airtel.com]
Sent: Monday, December 3, 2018 3:39 PM
To: Neeta Mohite
Subject: RE: FW: Payment reminder for your airtel mobile

"External email. Open with Caution"
Dear Ms. Neeta Mohite,

Thank you for your email dated 3rd December 2018 regarding cancellation for airtel mobile number [protected].

We at airtel value your ongoing association with us and we sincerely hope that you will change your decision and give us the pleasure of serving you again.

As per our telephonic discussion on [protected] with the undersigned dated 3rd December 2018, we would like to inform you that as per your request the services of above mentioned airtel number [protected] has been disconnected from our end.

Further, we would like to inform you that we have checked that usage has been done and we can provide Rs. 1000/- waiver for the goodwill. Further, if you want to disconnect the dongle connection we request to Pay Rs.820.06/-.

For any future assistance, please contact us at [protected]@airtel.com.


Regards,
Akansha Sharma
Customer Experience
bharti airtel limited

On Mon, 03 Dec 2018 at 02:44 PM wrote:

From: Neeta Mohite
Sent: Monday, December 3, 2018 2:03 PM
To: 'Net'
Cc: '[protected]@airtel.com'
Subject: RE: FW: Payment reminder for your airtel mobile

Akanksha

You have not understood, there is no usage of the said number.

Please check there is no connectivity and my taking of Mifi is waste. Please return back my dongle charges.


Monthly Rental Rs.444.42/- Rs.599/- Rs.599/-
Usage Rs.0.00/- Rs.0.00/- Rs.0.00/-
One Time charges Rs.0.00/- Rs.0.00/- Rs.0.00/-
Late Payment Charges Rs.0.00/- Rs.0.00/- Rs.100/-
Taxes Rs.80.00/- Rs.107.82/- Rs.125.82/-
Total Rs.524.42/- Rs.706.82/- Rs.824.82/-

Neeta
[protected]

From: Net [mailto:[protected]@airtel.com]
Sent: Monday, December 3, 2018 1:55 PM
To: Neeta Mohite
Subject: RE: FW: Payment reminder for your airtel mobile

"External email. Open with Caution"
Dear Ms. Neeta Mohite,

Thank you for your email dated 3rd December 2018 regarding network issue for airtel mobile number [protected].

As per your telephonic conversation on [protected] with the undersigned dated 3rd December 2018, we would like to inform you that we have checked that usage has been done and we can provide Rs. 1000/- waiver for the goodwill. Further, if you want to disconnect the dongle connection we request to pay Rs.820.06/-.

For any future assistance, please contact us [protected]@airtel.com.


Regards,
Akansha Sharma
Customer Experience
bharti airtel limited
On Mon, 03 Dec 2018 at 10:17 AM wrote:

@ Trai Senior Official


I fail to understand the response, there is just no proper communication from the Airtel team.

Airtel team communicated to me that there is no connectivity at my location and still they want to charge me. I told several time to close the connection but still they are sending me bills and harassing me everyday by calling me three times a day to pay bill.
Also below mail they have attached details of some other person.

Please check my follow up in the mail trail below.
Please help in this matter as this a harassment.

Brief as below:
My customer experience and response with Mohit was pathetic, I have been repeating and reiterating in my mails below and I get call with no response.
Since I took connection for internet usage My MIFI no. Airtel Data card/CPE No. [protected].
1. I took the plan thinking Airtel has a good service and connectivity. I paidapprox. Rs800- 850 while taking the Mifi set and plan of 599, thinking that it will work well.
2. The same was giving problem & not getting connected/ no connectivity.
3. My other service is working well.
4. I have been calling, checking on emails and there was response that they are working.
5. Meanwhile I would get everyday call to pay bills
Kindly check with your team on usage of internet to this account, the cost I paid to get Dongle is more..also no I have an answer that they are not able to resolve the connectivity.

Please look into this and cancel my connection, and share me response.

Neeta
[protected]

From: Net [mailto:[protected]@airtel.com]
Sent: Saturday, December 1, 2018 12:24 PM
To: Neeta Mohite
Subject: RE: FW: Payment reminder for your airtel mobile

"External email. Open with Caution"
Dear Ms. Neeta Mohite,

Thank you for your email dated 27th November 2018 regarding network issue for airtel dongle number [protected].

This is to apprise you that post validation of our records we had established that the charges levied on the above mentioned airtel mobile number are correct and valid.

Monthly Rental Rs.444.42/- Rs.599/- Rs.599/-
Usage Rs.0.00/- Rs.0.00/- Rs.0.00/-
One Time charges Rs.0.00/- Rs.0.00/- Rs.0.00/-
Late Payment Charges Rs.0.00/- Rs.0.00/- Rs.100/-
Taxes Rs.80.00/- Rs.107.82/- Rs.125.82/-
Total Rs.524.42/- Rs.706.82/- Rs.824.82/-

You are requested to make the payment for same to avoid disruption of services or late payment charges.

For any future assistance, please contact us at [protected]@airtel.com.
Regards,
Srishti Das
Customer Experience
bharti airtel limited
On Thu, 29 Nov 2018 at 03:00 PM wrote:
FYI/FYA
________________________________________
From: Nandan Thakur
Sent: Wednesday, November 28, 2018 9:47 AM
To: Net
Subject: Re: Fw: Payment reminder for your airtel mobile

Hi Adil,

As per my communication with you earlier today, I have already explained you that the bill you tried to sell me is not correct and completely unjustified.
Besides i have also explained my position to you that I have already paid more than enough. if you want please discontinue my number as i am not going to pay whatever you say. Before you sell any plan, you need to explain all changes and you did not. Still you want me to pay the bills which were hidden to me.

I would request you to please send this bill to consumer court as until court orders me to pay you are getting nothing.

Regards,
Nandan
________________________________________
From: Net
Sent: Wednesday, November 28, 2018 8:59 AM
To: Nandan Thakur
Subject: Re: Fw: Payment reminder for your airtel mobile

Dear Mr. Nandan Thakur,

Thank you for your email dated 28th November 2018 regarding services related concern for airtel mobile number [protected].

As per your telephonic discussion on [protected] with the undersigned dated 28th November 2018, this is to apprise you that as per your request, we have checked our records and found that the charges on your number while on roaming are correct and valid.

Therefore, we regret the in feasibility to provide any credit adjustment on the above-mentioned airtel number.
Further, we request you to clear an outstanding amount of Rs.3737.07/- in order to avoid disconnection.

For any future assistance, please contact us [protected]@airtel.com.

Regards
Adil Naseem
Customer Experience
bharti airtel limited

On Tue, 27 Nov 2018 at 05:18 PM wrote:
Dear Ms. Neeta Mohite,

Thank you for your email dated 27th November 2018 regarding network issue for airtel dongle number [protected].

As per your telephonic conversation on [protected] with the undersigned dated 27th November 2018, we would like to inform you that we are working on the highlighted concern and we will contact you regarding the same, latest by 28th November 2018.

For any future assistance, please contact us at [protected]@airtel.com.

Regards,
Neeraj Sharma
Customer Experience
bharti airtel limited


On Tue, 27 Nov 2018 at 11:22 AM wrote:

Hello [protected]@helpdesk

I have been following with the Airtel for past 3 months to close my account for Mifi connection. Request you to please look into it as there is no range and connectivity and also Airtel team is not able to do anything.
Iam getting daily calls 4 to 5 times in a day to pay the bill.

Please help in this matter as this a harrassement.

Brief as below:
My customer experience and response with Mohit was pathetic, I have been repeating and reiterating in my mails below and I get call with no response.
Since I took connection for internet usage My MIFI no. Airtel Data card/CPE No. [protected].
1. I took the plan thinking Airtel has a good service and connectivity. I paidapprox. Rs800- 850 while taking the Mifi set and plan of 599, thinking that it will work well.
2. The same was giving problem & not getting connected/ no connectivity.
3. My other service is working well.
4. I have been calling, checking on emails and there was response that they are working.
5. Meanwhile I would get everyday call to pay bills
Kindly check with your team on usage of internet to this account, the cost I paid to get Dongle is more..also no I have an answer that they are not able to resolve the connectivity.

Please look into this and cancel my connection, and share me response.

Neeta
[protected]

From: Neeta Mohite
Sent: Monday, November 26, 2018 5:16 PM
To: 'Net' ; 'Net' ; ' ; 'airtel.[protected]@in.airtel.com'; 'ravi.[protected]@airtel.com'
Subject: RE: FW: Payment reminder for your airtel mobile

Hello Ravi / Team

I have not got any response till now.

I keep getting call on daily basis.

Neeta
[protected]

From: Neeta Mohite
Sent: Monday, November 12, 2018 4:13 PM
To: Net
Subject: RE: FW: Payment reminder for your airtel mobile

Iam available on the number.

Please let me know your contact details

Neeta
[protected]

"External email. Open with Caution
Dear Ms. Neeta Mohite,

This is with reference to your communication dated 6th November 2018 regarding network issue on airtel dongle number [protected].

We tried to reach you at [protected] on 12th November 2018 at 4:02 PM. However, we were unable to establish a contact with you as the number was busy.

Therefore, we would appreciate if you could share an alternate contact number along with a suitable time to contact with you. We would be glad to assist you on priority.

For any future assistance, please contact us [protected]@airtel.com.

Regards,
Neeraj Sharma
Customer Experience
bharti airtel limited


On Tue, 06 Nov 2018 at 10:05 PM wrote:
Dear Airtel Authority

I am awaiting response.

Neeta
[protected]

From: Neeta Mohite
Sent: Thursday, November 1, 2018 7:18 PM
To: 'Net' ; '[protected]@bharti.in' ; 'airtel.[protected]@in.airtel.com' ; 'ravi.[protected]@airtel.com'
Subject: RE: FW: Payment reminder for your airtel mobile

Dear Airtel authority

Please find the appended respond of your team member Mr. Mohit Arora (Customer Experience)

My customer experience and response with Mohit was pathetic, I have been repeating and reiterating in my mails below and I get call with no response.
Since I took connection for internet usage My MIFI no. Airtel Data card/CPE No. [protected].
1. I took the plan thinking Airtel has a good service and connectivity. I paidapprox. Rs800- 850 while taking the Mifi set and plan of 599, thinking that it will work well.
2. The same was giving problem & not getting connected/ no connectivity.
3. My other service is working well.
4. I have been calling, checking on emails and there was response that they are working.
5. Meanwhile I would get everyday call to pay bills
Kindly check with your team on usage of internet to this account, the cost I paid to get Dongle is more..also no I have an answer that they are not able to resolve the connectivity.

Please look into this and cancel my connection, and share me response.

Neeta
[protected]

From: Net [mailto:[protected]@airtel.com]
Sent: Thursday, November 1, 2018 6:08 PM
To: Neeta Mohite
Subject: RE: FW: Payment reminder for your airtel mobile

"External email. Open with Caution"
Dear Ms. Neeta Mohite,

Thank you for your email dated 24th October 2018 regarding weak network coverage issue for airtel mobile number [protected]. We apologize for the inconvenience that you have been facing due to network issue at 15 / D / Twilite Bldg / Cosmos Horizon, Pokharan Road 2, Vasant Vihar, Behind Bethany Hospital, Thane, Maharashtra-400610. We understand how upsetting this must be and we appreciate your patience in this matter.

As per your telephonic discussion on [protected] with the undersigned dated 01st November 2018, you have our assurance that the matter is receiving our full attention and we are making every effort to resolve the problem. We are pleased to inform you that a network site is planned for your area and currently we are in the process of acquiring a suitable place for site installation. Once the site is installed, network strength will improve considerably.

In case there is any suitable place for site installation, in or around your premises, we request you to provide us with the necessary details.

Further, we regret the infeasibility to provide the adjustment for the outstanding amount of Rs.995.24/-. However, as a one-time goodwill gesture, a credit adjustment for Rs.706/- can be processed on your account.

Hence, we would request you to make the payment of Rs.289.24, as the same will enable us to process the offered credit adjustment. Please write back to us to confirm that the opportunity extended is acceptable to you.

For any future assistance, please contact us [protected]@airtel.com.

Regards,
Mohit Arora
Customer Experience
bharti airtel limited
On Wed, 24 Oct 2018 at 12:12 PM wrote:

Thanks Mohit

Please resolve the issue also kindly check the usage and update billing team accordingly.

Iam not able to connect with MIFI AIRTEL dongle for past 1.5 to 2 months.

Neeta
[protected]
From: Net [mailto:[protected]@airtel.com]
Sent: Wednesday, October 24, 2018 10:57 AM
To: Neeta Mohite
Subject: RE: FW: Payment reminder for your airtel mobile

"External email. Open with Caution"
Dear Ms. Neeta Mohite,

Thank you for your email dated 22nd October 2018 regarding weak network coverage issue for airtel mobile number [protected].

As per your telephonic conversation on [protected] with the undersigned dated 24th October 2018, we would like to inform you that we are working on the highlighted concern and we will contact you regarding the same, latest by 28th October 2018.

For any future assistance, please contact us [protected]@airtel.com.

Regards,
Mohit Arora
Customer Experience
bharti airtel limited

On Mon, 22 Oct 2018 at 09:44 AM wrote:
Dear Team

Someone called me yesterday, I was out of town being Sunday.

Also please note I get several calls from your payment team for payment.

Please note I will not be paying any charges since Iam not given connection and there is not internet usage except for 5 days.

Please resolve the complain and then start billing.

On a ethical note, please provide services to your customer.

Neeta
[protected]

From: Neeta Mohite
Sent: Friday, October 19, 2018 12:26 PM
To: 'appellate mumbai' ; '[protected]@in.airtel.com' ; 'appellate.[protected]@in.airtel.com' ; '[protected]@bharti.in'
Subject: RE: FW: Payment reminder for your airtel mobile

Dear Team
Airtel Data card/CPE No. [protected].
Again there is some confusion, Iam yet not getting any proper response.

Today 19 October 2018, one representative of yours, Deepak Badgujar ( emp no 27192) his mobile no [protected].

He did not check anything on dongle.

Why can’t any person come and check the issue in dongle connection??

This is very poor service, I am not able to get correct response.


Neeta Mohite
Intelligent Process Automation Service
Enterprise Intelligent Automation
Tata Consultancy Services Limited
Cell:- [protected]

From: Neeta Mohite

Sent: Wednesday, October 17, 2018 11:47 AM
To: 'appellate mumbai' ; '[protected]@in.airtel.com' ; 'appellate.[protected]@in.airtel.com' ; '[protected]@bharti.in'
Subject: RE: FW: Payment reminder for your airtel mobile

Dear Team

Iam not getting any support or calls for the connectivity.

Everyday Iam getting calls only for bill payment.

Please check on usage.

There has been several mails, but no action yet has been taken.
Iam not able to connect with MIFI AIRTEL dongle for past 1.5 to 2 months.

No one is bothered to correct this.
Check my complain from my gmail mail id also. neeta.amohite @gmail.com

Neeta
[protected]


From: appellate mumbai [mailto:appellate.[protected]@in.airtel.com]
Sent: Friday, October 12, 2018 5:04 PM
To: Neeta Mohite
Subject: RE: FW: Payment reminder for your airtel mobile

"External email. Open with Caution"
Dear Neeta Mohite,

Greetings from airtel!

This is in continuation to your email regarding internet issue for your airtel dongle number [protected].

Basis our discussion on [protected], I wanted to update you that we are following up on your issue with concerned team for an early resolution. I will reply to you with the status of your concern at the earliest.

I request your cooperation till such time.

Thanks for reaching out to us.

Best Regards,
Kavya Mudunuri
Advisor : Customer Experience
Bharti Airtel Ltd

On Fri, 12 Oct 2018 at 04:39 PM wrote:
Dear Team

Please note this is my MIFI connection which is Dongle and please note Iam not getting connected to internet.
Complain no 88082523

Airtel Data card/CPE No. [protected].


I again received call to pay bill, please note its essential to give me connectivity.

Iam not going to pay any bill, please resolve ASAP

Neeta
[protected]

From: 121 [mailto:[protected]@airtel.com]
Sent: Friday, October 12, 2018 4:00 PM
To: Neeta Mohite
Subject: Re: FW: Payment reminder for your airtel mobile

"External email. Open with Caution"
Dear Neeta Mohite,

Warm greetings from Airtel!

This is in response to your email regarding connectivity issues with your Airtel Data card/CPE No. [protected].

As discussed on [protected], we have registered your complaint via Reference number 88081846. Please be rest assured that the same will be resolved by[protected].

Thank you for writing to us.

Best Regards,
Hemagayathri Appikatta
Advisor : Customer Experience
Bharti Airtel Ltd

On Fri, 12 Oct 2018 at 01:50 PM wrote:
Team

Refer to my complain following up from past 1 month there is no status update.

Iam not able to access the internet through my connection.

Everyday Iam getting reminder of payment.

For what?/ first give service.

Neeta
[protected]

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