Airtel Complaints & Reviews

With great regret i write this email, to have had such a bitter experience with airtel after being its long valued loyal customer for more than 10 years now.

Firstly, my prepaid connection is not working write now because of an recharge issue i encountered on 22 sept (Saturday), 2018 for which i paid and havent got the money back for rs.500/-
Secondly, your customer service representative mr. Umesh v from koramangala airtel office has displayed such audacity, arrogance and accused me while performing his duty on the floor.

On 22 sept (Saturday), 2018 i walked into koramangala 7th block airtel office to convert my postpaid to prepaid number. I opted for a plan of rs.499/- and the your customer care repsentative promised me that the plan will be activated in the next 24 hours and maximum by 24 sept (Monday), 2018 which means that the plan should be activated by 24th sept or 25th sept latest. But it had not activated until 25 sept (Tuesday). And on 25 sept (Tuesday), morning my connection was disconnected and i was not able to make any calls and i got a message saying due to insufficient balance.

On the same day, 25 sept, 2018 i had a job interview scheduled on 25 sept (Tuesday), and my phone stops working in the morning while my interview was at 11:00am and i had to get my phone working to attend the interview. So, in such an unlikely scenario, i had to recharge my prepaid account once again with another 500/- as the activation was not done in time as promised by airtel customer service representative.

On 27 sept (Saturday), when i walked into the airtel office again to get this clarifed and to check for refund back on my first unsuccessful recharge, the airtel store manager mr. Umesh v who listened to my very unlikely situation, was not trying to help me as a customer service representative but was only getting impatient and stubborn. He simply said that the money cannot be refunded and when i was asking for a reasonable justification he started answering me extremely arrogantly. While i was still trying to explain my situation, there was no effort made from him to understand and reason out things but went on accusing me for questioning. I havent seen such audacity from an customer service rep anywhere.

Finally after the conversation, i asked him what happens to the first unsuccessful recharge amount of rs.500/-, he showed me the record in my account and told me the plan will continue once this current active plan gets completed, but its not working today and i am facing issue.

Considering such an unlikely situation of mine when i had an interview scheduled on the same day (I can share the interview call letter with you as a proof if you so desire) and my phone stops working because you had failed to do your job correctly in time, i would blame your service as so inefficient and still does not know how to treat its customers politely.

In this context, i want the first recharge amount of rs.500/- that was paid for recharge on 22 sept 2018 to be activated on my present airtel number else refund the money back to me.

I would also want to pinpoint that what was promised to be activated by your csr in 24 hours, never happened and it was delayed because of which i had to recharge again on such an important interview day. This is totally a fault from your end and i was being accused unnecessarily by your csr, mr. Umesh v.
You must seriously think of replacing him, or giving him some extensive mental training on how to treat people on the floor.

And i would like to know what happens to the deposit amount of rs.800/- that you collected from me at the time of making a new postpaid connection now that i have converted to prepaid? I need that amount back too.

Good day,

I called customer support and requested them to unbar my airtel number and i spoke to the floor manager regarding this as i had not paid my bill. The bill amount is 1600 and i requested them to unbar the number only for 48 hours. They told me that it will be unbarred in another 6 hours and still it has not got unbarred. I am in a remote area where i cannot pay my bills. I can only pay it tomorrow which will not be delayed.

Respected,
I am mallikarjun. Airtel ph no:[protected]. I using this number since last 6-7 years there was no problems about this airtel company. But now a days it is probleming to me lot.

Yesterday i mean 23/12/2018 @ 11.46pm one message will come to my number that you have used 90% (1.4 gb/day) of your dail data.

After that 24/12/2018 @12.20 am another message will came that 100% of your daily data limit is used. After this internet opening is stopped.

After 4 min i mean 12.24 am another message will come that u have used your 90% of your daily data limit. How is possible.

Again @ 12.50 am one message will come you gave used 100% of your daily limit.

If i called to custmer care service they did not respond correctly.

Note: this is not first time to happen like this thats while i am raise this complaint
Please clarify this

Hi my credit card last 2 month auto paid to www.airtel.in pgsi this transaction title but i have not use for this category app and any other so why are u my knowledge not informed this amount in your site so kindly refund this amount and stop this service. I have attached my last 2 month credit card statement
E mail: jatin. [protected]@yahoo.in
Mobile :[protected]

Airtel deducting rs 23 from main balance without my concurrence. Under what trai regulations they starting this mechanism to eat our money from balance? It is arbitrary & without any concurrence. What is trai doing to protect consumers right? Secondly, why i waste my time to listen crap of their customer cares to understand ridiculous method they r employing to misappropriate our balance.

I requested through MY AIRTEL App for a prepaid to postpaid conversion. The steps were simple and the processing went fine untill the address verification part. One 22nd December 2018 I received message stating that the postpaid conversion has started and my prepaid sim got disconnected. Right after that no updates form Airtel for the last 48 hours. I directly visited airtel centre and reached to chat care numbers as well. No one knows what...

I have choosen a wrong recharge plan 446 instead of 449. Now i am not able to make calls to customer care also. I have done the recharge through google pay.
I want to know the way to proceed to get the refund if possible.
If not i request the company to take a iniative on this kind of issues.
Already there is refund policy for a wrong number recharge

Airtel is cheating me with data usage. It's happening from past 6 months but today (23 - dec - 2018) i'm really frustrated and writing this complaint. I'm using 2gb/day plan and today i consumed 1gb data but suddenly a popup comes and tells me that 90% of data is consumed. It's happening everyday so i've installed a data monitoring app. And it is telling me that i used only 1gb of data. It's happening daily with me. I'm adding screenshots please see those and also time above it. If airtel does this again i'm going to throw this sim in garbage. Airtel is fraud. Their ads are fraud. Their plans are fraud.

Team,

I really do not understand what do i need to do to get my services rectified. I have been raising requests after requests complaining about your pathetic network and bad customer service quality.

I have been a customer of yours for years together now yet my experience with airtel is getting worsened day by day. Previously a service request was raised yet there was no update that i received from airtel technical team regarding the issue raised and all that i see is that the service request was closed without even a consent from my end.

I work in the night and hence i ask specifically to be contacted at a preferred time yet i get calls during the course of the day which i miss which is quite obvious because i would be sleeping and hence i go ahead and ask to be contacted at a particular time.

I have been having issues with your pathetic services. I am having issues as i am not able to go ahead and use the internet services provided by you. Anytime any place the network is so damn pathetic that i just hate using your services. The internet just cries to even get connected.

Continuing the issue regarding bad services did u even check the call quality, i am having a very bad experience in terms of the voice calling, half the time the network is so bad that i’m experiencing call drops, voice cracking and unable to even connect when a call is made within my network or outside my network.

The issue is at both my billing address and my home address or rather if i have to be very clear your network is bad at all places.

I don’t think you have ever checked the quality of your network or even if you have checked airtel is no longer bothered about serving the customer rather airtel is more bothered about surviving the competition from other network providers.

Last but not the least try fixing ur airtel app. Attached is the screenshot of the error when i try to submit a service request.

I really don’t understand what the hell is your open network coz everything updated there is #. This is again my personal opinion.

Airtel activating these services 1) bharti potrait & 2) games world pocket services. I dont even activate the service and still airtel charged rs 40. I just want to say refund or return my money rs 40 on these no 90025143.. Otherwise i will change to jio. Please return my money back asap... I loose trust into these company return my money ro gain trust back.

Dear sir i am a resident of dewas... I have a airtel lapu sim since last 7-10 years.. But i am not able to make recharge at first when i forgoted my mpin bt when i remembered and try to recharge it was showing that "access has been cancelled due to too many incorrect password attempts. Please contact airtel. Transaction id[protected]."
Plzz help me to reset it..

It is inform that the sim card with airtel mobile no [protected] was purchased by me i. E., bhamidipati srinivasa rao long back and registered with my aadhar number few months back. And an amount of more than rs.600/- was available on the number. Since few days there is no signals on my mobile and getting "mobile net work not available". Please examine and resolve the problem. Please contact me on alternative postpaid mobile number [protected] or on e-mail [protected]@gmail.com

I am mrinalendu kirthanyia from kolkata facing problems from two days. I tried to recharge my airtel dish tv through bhim app but till now my dish has been recharged or not my rest amount returned to my axis bank account where my recharge amount is 285/- two times the bhim app shows failure but every time money has been deducted. Till now neither my airtel dish has been recharged nor money has been returned to my axis bank account. My airtel dish tv no-[protected]-001.

Dear Sir/madem
My Name is Lukka Sreekanth My Mobile Number [protected] iam Using Aitel Net work 1 year present airtel network signal very very bad my home is Vijayawada AP Penamaluru 521139 inner Location Or Outer Location Not connected Phone Calls Not Date Iam Losting Every day losting my data very very bad net work In airtel net work

I am using airtel service provider, i changed my sim from 3g to 4g yesterday only and inserted sim to redmi note 6 pro.
After inserting my sim, i am unable to read or get any single sms,
This is my primary number which linked with bank and other portals.
Facing too much problem while getting and reading otp.
Please request you to resolve my problem.

I have done airtel international pack of rs 1199. I am not able to do any phone calls. All incoming and outgoing services are blocked. I called customer care 5 times in 2 days. They said it will be activated within 2 hours. We have some technical issues. One person said just switch off and switch on it will be activated within half an hour. At 3rd day i once again called, person said that you have done wrong recharge, it is not working in nepal. I have seen this pack on airtel official site, in international packs i selected country nepal and then i go ahead and pay through phonepe. Now they said that you have done payment through third party so we can't do anything. I am not able to call anyone, all services are blocked. They don't care about customer. They just want there money anyhow. Please give me refund.

Main balance has deducted from account instead of packs specification that "after 1.4gb u can render 64kbps speed" here it is not mentioned that after data pack u'll charge or no u had sent msg regarding this deduction prior deduction or after data pack exhaustion. Customer care said that they will not send msg for u single only.. And she also said it's ur concern to know about plan.. Is't u responsible to tell me what actually plan is by msg or call...
2 nd thing yesterday i spoke with another customer care she told me to go with 2g to avoid balance deduction so i used all this data in 2g.. She dint told me to avoid 2g too.. Also she told me "ur post data internet service is described by her". I need my refund and want to port. Please help

Hello sir,
In this competitive scenario, we the users of airtel network lacking behind the other network users in our location. It's a centre location where more than ten thousand mobile and data users a exits. We prefer airtel network but not getting at the comfortable level.
I am having a land with 3000 sq ft at prime location of village badatika, near loisingha, dist: balangir, odisha. So i offer my land for the above said purpose so that we the user get obligued.

Regards
Raghunath padhan
Mob: [protected]
[protected]

I have bought new airtel 4g prepaid sim, and recharged with 229, but i cant even open atleast google home page, this is very shame to airtel.
Hundereds of times i tried to contact customer care about this problem but cant even connected to any of this stupid numbers 121, 1250, 198, [protected].

When ever we call to above numbers ivrs voice saying that" india no.1 largest fastest networking"but this all #,

No.1 is jio,
Shame ful to airtel,
I dont leave this, i will take it higher levels about my problem

My airtel (Waste network in the world) numnber is [protected]

Dear sir,

My name is deep narayan mishra, my airtel number is [protected], i am using this number since 2007. I was initially vodafone customer and ported to airtel. As i have come abroad for short term, i couldn't use my number actively for 3 months. I tried inserting the sim recently and found that it is not working. Can you please reactivate it.

Thank you.

Regards,
Deep narayan mishra