Airtel Complaints & Reviews

Hello, i am using airtel 4g sim, but for last few months speed of internet is drastically decreasing. I am paying for 1gb/day plan but i am getting speed like 2g network. I am unable to see youtube or browser. It takes either lot of time to open or don't open ever. This causes lot of time waste of mine and felt like cheated as getting 2g speed in pack of 4g. I usually get speed of around 11kb/s!! But in their advertisement they claim so high speed.

My land line number which is [protected] is out of service for two days. My instrument is new. Its your faulty cable connection which is responsible for the erratic connection problem which i am facing for past. Three months. Your technician visited four times since then. But just one week passed by same problem arises. Either. There is. No. Dial tone or there is a continuous tone showing there is connection. My equipment is. New. Either your technician are not competent. To resolve this issue or they are harrassing. Please send some expert for the. Job. One more thing the technician you sent last time. Is very casual when i said that the cover of the junction box is damaged by your fellow technician and request to replace by a new one orphansください put a cover because all the wires are coming. Out. He did not do anything and go away.. Infact my service request also regarding. For a. New junction. Box is to. Be provided.

This is furtherance to my request for a broadband connection of airtel at my residence duggal housing complex, school road, khanpur, new delhi - 110062 in the month of february 2018. An executive came home and filled my form and took all the necessary documents and also the broadband registration fee of inr 1000/- from me. He said that post processing the connection would be done in 7-10 days time. Initially after 15-20 days follow up with him, i was told that, the broadband lines have been cut and destroyed due to digging for sewers and would take time to be up. I informed him to update me from time to time. Even after multiple reminders and call till last month, i was assured that the airtel would again do a feasibility study and line would be laid again and connection would be provided. Since july - august 2018, i have also been getting call from various airtel agencies to check for my satisfaction level post my broadband connection. I have been telling all of them that i am yet to receive the connection and then they hurriedly say, that they would take this case on priority and get it done. Since last 2 months i am trying to get in touch with your customer care department to help me out on the same. Then i have been giving false promises to wait as some executive would visit me in 48 hours for the details and they are say that your area is not covered in the feasibility and i can go ahead for home wife that too feasibility is there. Its been a month that none of the executive have come home and visited to explain me anything. I request you to kindly refund my inr 1000 registration fee as i have been severely mentally exhausted and traumatized and enough of follow up have been done from my side. I am also attaching the enrollment form which has the cef which was given to me by the executive. Being an airtel brand user for last 10-12 years i expect a early resolution as i have suffered enough.

Please refund at the earliest.

Caf no. 1108354

My no is [protected]. I have been hangling with your customer care teams since last 4 months

Sir, right now i am in japan and using the india number as contact detail for all our domestic (In india) related services.
I used to top up regularly. But now i found that my number [protected] is temporarily blocked when i tried to recharge online.
No out going call and incoming call. But receiving messages.
I already last my old number. I don't want to loose this number as i have registered this number to all my banks and other services.

I tried to call 121 and mail them but i couldn't connect them, please provide me some help to activate my sim and advice me what to do to maintain my sim active as i will be staying in japan long period and will be coming to india on regular bases

My phone line and internet has been dead for the last few days and there is no update or action from airtel towards restoring the services.

Airtel seems to have drowned in the drains in terms of the quality of services. Customer care and the service technicians are equally pathetic. For them there is only one question always "can i come home now" expectation being the customer at their mercy should be waiting at the home 24 x 7. Given a time commitment and agreed they will never be there is a different story.

I have been chasing a problem with airtel for more than a month by now for the service being very disruptive. Sufficient details have been provided yet they continue to toy around shameless and courteousness only to make continued false and fake promises. Even with the service being continuously disrupted over the month, the bill has been generated promptly and the ask for a no service credit has gone unheard and not responded so far. There was in fact a call from the customer care since the issue ticket could not be resolved for more than a month they would like to close the ticket which i am unsure what that means.

Since last saturday 15, dec 2018, situation has changed to worse to worst with both phone and internet completely dead and yet there is only the usual we are working on message as the response with a commitment of 72 hrs resolution. Multiples of 72 hrs has passed and yet the commitment of 72 hrs resolution continues with every mail response. I wonder if there would be any resolution at all.

Multiple emails to various airtel authorities has only met with a standard "we regret the inconvenience" message. No resolution so far, no proper updates so far, but bills are prompt.

Have been a loyal customer to airtel for more than 10 years, but certainly cannot continue to pay for the lack of service.

Immediate attention to the matter and resolution would be much appreciated.

Regards
Binson

Sir my name is krishna khandelwal and i have airtel number i. E [protected]. About 1 day past there is not a single line of tower showing in my phone..
I even cant accept any call or even cant call. Not even can use my data packs. I[censored]r company cant provide a better connection or network fidelity then uhh please tell. I will change port my no. To another one. Network
With regards
Krishna. Khandelwal

No network since yesterday evening.
I also have account balance and active data plan.
My device also has no issues.
I don't understand what is "too short" or "not informative" about my complaint?
I'm not getting any network! That's my complaint!
What more do you need?
If you think this complaint is short, expand it yourself   replace all

Rli recharged my number on[protected ]for three times 448 two times from airtel recharge site and 499 from paytm, after payment process, the website displayed that recharge was unsuccessful due to following reasons, insufficient funds in the back. But when i checked my bank account 499 and 448 two times have been deducted under airtel payment. I have never faced such problem before.

Now i request you to refund my money back.
Transaction ref number is [protected]

Hi
I have done circle porting from west up to delhi on 1.12.18 and my number get ported in on 10.12.18. But still the Internet is working on my number. I have become fed up with the pathetic service provided the person in service centre and also at customer care. They are just lodging complaint and assuring that there is some technical issue in your number, will resolve soon.
If you can do something. Pls do the needful.
M.no- [protected]

Regards
Rajiv

Weak signal in gulmohar park area aundh
Airtel keeps informing that matter shall be sorted out in four days
The issue is there for past two years

Date: mon, dec 3, 2018 at 2:13 pm
Subject: weak or no signal
To:

Dear
I am a user of airtel for a long time
Now at pune gulmohar park i receive no/weak signal
I have complained on many occasions but all i receive a call and
Nothing happens
Well this the last time or i change service provider
Thank you

I recharged my number on[protected], after payment process, the website displayed that recharge was unsuccessful due to following reasons, insufficient funds in the back. But when i checked my bank account 199 rs have been deducted under airtel payment. I have never faced such problem before.

Now i request you to refund my money back.
Transaction reference number[protected].

I have done recharge today ie 17/12/2018. 200 hot deducted from the credit card account still the account is suspended. CUSTOMER CARE people are just eager to raise the complaint and they do not give any resolution. They are of no use. There are end numbers of issue trying to reachable online through airtel app, phonepe, Amazon pay it just says operator is unreacheable every time I recharged and still account is suspended. Called several times to CUSTOMER CARE only issue is raised, no resolution. Big brand name, ### services. Airtel TV account no [protected]. Registered no [protected]

Dear,

With due respect to state that, I Alok Ku Agrawal, S/o. Late Laxman ku Agrawal of Attabira owner of Shiba Enterprises,
I have a CC A/c in Dcb Bank Attabira Branch
Sir without my knowledge on Dt.5/12/18 2Lakhs and Dt.6/12/18 10Lakhs, total Rs.12Lakhs transfered to Suresh Singh of IDFC Bank holder Delhi Branch
A/c No.[protected], This is Frudly transferred.

Therefore Please request you to kindly take properly investigation and action against Suresh Singh and recovery my Amount as soon as possible.
Please Help me ...
Police Station Fir Copy in Attachment.

Dear,

With due respect to state that, I Alok Ku Agrawal, S/o. Late Laxman ku Agrawal of Attabira owner of Shiba Enterprises,
I have a CC A/c in Dcb Bank Attabira Branch
Sir without my knowledge on Dt.5/12/18 2Lakhs and Dt.6/12/18 10Lakhs, total Rs.12Lakhs transfered, This is Frudly transferred.

Therefore Please request you to kindly take properly investigation and action against Suresh Singh and recovery my Amount as soon as possible.
Please Help me ...
Police Station Fir Copy in Attachment.

I reside in mumbra and i am facing network issue from last two days
I am not able to make calls, receive calls and use my internet, and this is not the first time i am facing the issue. I have three more connections and facing the same issue. I have earlier also raised a compliant for the same and also posted the issue on social networking sites, and if the internet is working it is very slow in speed and not as per the promise made...

Sir i had done recharge through my airtel app on 17/12/18. First i recharged 199 rs recharge not done at that time due to network problem. After some time again i done 448 to my mobile number [protected]. First i received 448. After 30 minits 199 recharge also completed. Finally i have 2 plans at a time. I want to cancel 199 recharge and credit to my account.
Plz resolve the problem as soon as possible

Mere pass yah msg aaya hair jo meri samaj mein nahi aa raha so please tell me about this ok sir jo message aaya hai hua hai.. Can yah hai...

... Id-doppnb.
A/c*4892...
... Cr..1500..15-12-18.
.. Belence 16500... Please sir check karke batao meri samajh mein nahi aa raha hai ya paise kya mere agar mere hi to hai main account number meri samajh mein nahi aa raha please sir kaise check karke mere facebook account par iski jankari de ya mere mobile number par[protected] ok thank you

Sir i have purchased a new sim on 12/12/18 and till now m not getting tower on my phone and on calling 59059 its automatically disconnected. I have called multiple times to customer care but getting hpoeless answer and i have contacted retailer also and he said he has submitted all documents successfully so plz try to solve it and activate it as soon as possible
New sim no [protected]

Dear sir,

I have taken the mobile protection plan of your esteem organization 2.5 months back for my samsung mobile. I always prefer to go and use the product of brand and hence i have prefer the airtel secure plan.

Name :- chandmahmad ghanchi (Mohammedsahil chandmahmad ghanchi)

Location :- ahmedabad

10 days back unfortunately it got an accident and the same was been register to your organization for claiming. I have provided all the document and photographs as required by you. Also handed over the handset to the executive who has visited my residence to collect the handset.

Service request number :- 3775554

Now after 10 days i got an sms from your end that “ we could not process your airtel secure device as device was repaired earlier from unauthorized centre” further would like to acknowledge that i have never gone to any local shop for any of my mobile. Yesterday night your executive name farhan has also called me and have asked me that my back glass of handset is duplicate. I have always make the repair when require from authorized service centre only. If you require i can collect the past history of my mobile from authorized service centre. I am very much sure that my back glass is original. If the back glass is duplicate than imei number printing is not possible on back glass. My back glass has everything on it (Model number + imei number + serial number) and the same is visible on photographs which i have uploaded.

Kindly handover my case to some senior person who can investigate this in details and let me know the findings as i have high trust on airtel as a brand.

Encl :- back glass snap which is uploaded and which is on handset.

Regards,

Chandmahmad ghanchi

M - [protected]

The mobile gaming services activation just popped out of no where consuming inr49 per every 7 days. The consumer own the right to activate what they want. So don't just activate and deactivate as u like if it consumes money from consumer. Please value the amount of money people put it for contacting dear ones. Not everyone will be able to afford it.