Airtel Complaints & Reviews

I have deposited ₹5500 against my dth account no :[protected] of my digital tv. I have subscribed for two connections against this number
I have been availing primary pack from the very beginning. But now you have changed my connection to prime infinity pack and adjusted the entire amount against one connection with the result that i am not now been getting connection against the second tv.
I requested your consumer service centre day before yesterday but to my dismay no compliance has been made so far.
Now i am forced to lodge a complaint against this for redressal of my grievances and finally request you to adjust the amount deposited by me against the two connections as per past packs failing which i shall be compelled to scrap my ties with airtel besides taking this issue to consumer court being law graduate myself.

I am using airtel for long time. I don't have issue in their signal.
But always i see issue when i recharge data pack. Recently i did on sep 6th for rs. 98. From that date i don't why signal is weak... And no internet also.
With service provider like airtel this is not expected.

Why i should waste my money for which i don't have actual service promised.
I am recharging data pack only at emergency purpose.

This is not expected from service provider like airtel.

Regards
Nishok

I was recently issued a 4g sim card as part of an upgrade by airtel, when i inserted that sim into my phone (Oppo a57), it did not recognize the sim. After speaking with their customer care without any proper support or technical understanding of the problem (Their approach was to "change my phone", i have an oppo! I at the very atleast asked them to revert to my 3g earlier sim since that was working alright, but it seems that is also a problem for them to do. Their customer support is not responding and i am left with no connectivity for quite awhile now.

Good day, am using airtel ([protected]) on an unlimited plan of 199. Yesterday (28th sept) i have done additional net pack of 49 which should provide 3gb data where i received only 1gb. I have done this pack where my daily allowance pack 1.4gb was 90percnt used. When i check after recharge it was only 1.1 gb left out of 2.4gb. Ie, 1.4 gb daily and 1 gb added. So total 2.4gb. Instead receiving 3gb i got only 1 gb. I reported to customer care at 10pm. But didnt find useful and today morning 6am again i called customer care. Then guy was hitting on me some thing it was a favour and i[censored] need u admit. Do psycho workers are allowed to employ on customer care? Today my data balance is 1.6gb..1.4gb per day and balance 200mb from 49 pack. But it should show 3.6gb left where i dont see this. Please find this mail in priority and try to provide a good customer relation

With reference to the indian express newspaper dated sep 23, 2018 stating that, airtel 4g tower installation in tamil nadu requires vacant land for the installation purpose. Also, the advertisement mentioned that, if the land has been shortlisted, the land owner will receive a sum of 30 lacs (Inr) as an advance and the rent will be fixed as 23k (Inr) every month as the rent with the lease duration of ten years.

Contact numbers mentioned in the advertisement : [protected] and [protected]

Based on the advertisement, the above mobile number [protected] has been contacted, the person received the call mentioned his name as surya and requested to send the copy of land document with aadhar card to the e-mail id: [protected]@gmail.com. As discussed over phone, the documents has been submitted to the above mentioned e-mail id, on the same day.

Following up to the details provided through the email, on the consequent day, an email has been received stating that, the land has been shortlisted for the airtel 4g tower installation on airtel company's letter head (Attachment has been enclosed). Added to that, they have requested to pay a sum of 2750 inr as the processing fee for documentation. Consecutively, an amount of 25k has been requested for the tax purpose, as there is an huge amount will be deposited in the bank as advance. Added to that, on sep 27, 2018 sum of 43, 500 inr has been requested for the noc which has to be submitted to the rbi. At last, there was an additional 1 lac inr is requested as the commission to deposit the cheque to the bank account, for which 50k has been paid to the agent. All the above mentioned transactions are placed through online banking and direct deposit from the bank for which, documents has been attached.

Details of the bank account provided to make deposit:
Mr. Aakash singhal,
Axis bank account: [protected], tri nagar branch, new delhi.

The total payment made towers the fraudulent tower installation is: rs.2750 + rs.22, 500 + rs.22, 500 + rs.43, 500 + rs.50, 000 = approx rs.1, 40, 000 to the same account mentioned above.

Finally, after depositing nearly 1.4 lacs to the above mentioned account, the lease advance amount was not deposited to my bank account. On approaching the airtel office customer service (Santhome branch legal department), i was notified that, it was a fake advertisement and investigations are being taken seriously about this.

Details of the victim:
Name : rajagopalan ramaiah (Land document is in the name of)
Online bank transactions made through: bhagyalakshmi mahadevan - axis bank account - selaiyur branch, chennai

Hence, i request you to kindly investigate the aforesaid case, and help me getting the money back as soon as possible. Also, take severe action, before, the number of victims falling prey to the money launderers.

Looking forward to hearing from you soon.

Thanks and regards,
Bhagyalakshmi mahadevan
W/o rajagopalan ramaiah

It has been 7 days since i have recharged my number but the recharge didn't happen also i didn't get my money back .when i would get my money back i have done it from airtel site and using sbi debit card . The money is five hundred rupees.The money has been cut from my account . How would i get my money back. No refund message is coming from airtel.

Network of mobile data is very bad
I have been complained lot of time but there were no progress in network kindely do someting
About the network of data.
I complained with coustmer about this but they work nothing on this. This problem was from many day. I cant use my data completely. Dailey my data is being left from 3 gb dailey pack. So i request u do something.

I have converted my airtel postpaid connection to prepaid on mid of May. Since then I am not able to recharge. Followed up multiple times with customer care and airtel stores. I always get responce, as I need to wait for another 48 hours as backend team has to look into this. I might have called almost 25 times customer care and 5 times went to airtel store. And sometimes customer care are rude in talking.

I tried online recharge, offline recharge, recharge at airtel store as well. Now as I have zero balance, I am not able to send message also. Because of that I couldn't port my number to other network. Only good thing is I get incoming calls. Not sure when they will stop it.

Very poor support from such a big reputed company. Shame on Airtel technical team as they couldn't resolve the issue from past four months.

I had purchased a One plus 6 which I registered under my Airtel secure plan. I've been very careful with my phone (not just this phone but all my pervious phones as well) however I did update my phone details as this facility was already active for my subscription. A few days back, Monday morning to be precise I was helping someone with placing a lamp in their balcony during this incident my phone was in my jacket pocket, while doing this the chair wobbled and to save myself I tried to sterdy myself however I didn't realize that the phone fell from my pocket and fell down 3 floors and broke. Now that this had happened unfortunately I thought o[censored]sing the repair facility provided and claimed for the same. The claim was obviously rejected as I'm posting this here as a complaint. Their reason is negligence. I fail to understand how was this so? As I didn't throw the phone as it was super expensive (256gb variant which is for 43k) now to find out I called customer service and they explained that the only time we cover accidental damage is during a real accident which involves a vehicle, I was like what? Because this isn't mentioned anywhere I have never claimed for any repairs earlier and my first instance is being handled in such a way(btw I have the call recording) now this is not how insurance works, I know the insurance company finds loop holes to deny the claim however this is really below the belt, it was an accident which is to be covered as per the coverage that was given. It's really disappointing that after all this business I give the one time I needed to use it was the time you threw me under a bus. This is not acceptable just because your insurance company denies a claim you don't give your customers a hard time. To top it all your customer service representatives talk as if my bills are paid by them. I will take matters further if required.

Looking forward for a positive response from your side

I mr. Md. Shakil ahmed is a postpaid customer ([protected]) of your esteemed telcom service provider. Today (28.09.2018) in my e-mail (Ahmed. [protected]@yahoo.in) airtel postpaid bill is provided. But your honour it is protected with a password, and that the password is not provided by your company. So, it is not possible for to open the details and can view the bill details. So, your honour with humbly and earnestly requested please provide me password by which i can operate my account smoothly as early as possible.
Thanking you in anticipation
Md. Shakil amed
[protected]

Was travelling abroad for 10 days, called airtel on 20/9/2018 at 12:30 near indo nepal border, requesting for the activation of international roaming, customer care people told charges as rs.2999/- for 10 days and i received message about activation. However from that moment i couldn't use my mobile for making calls or net till 28/9/2018 until i entered india. When contacted customer care and explained the problem, they told we have activated but you have not used, however when i explained that i always got outgoing calls barred message, they have sent me a message that the service will be now deactivated. I am requesting airtel to look into this and not charge any amount for not providing service

Dear sir,

I would once again like to put forward my grievance in hope of some positive action in this regard.

Sir since my last complaint, all that is happening is that i keep getting calls from various people in airtel inquiring about my problem saying that they have received my mail but most of them refuse to give their name /contact/designation and fail to give me any specific answer as to when they can change the faulty handset provided by them.

Sir, i am getting very anxious that a big corporate multinational company like bharti airtel should behave in such an unprofessional manner and not be able to adhere to a small commitment like changing the faulty handset they have provided.

I am shocked that the only response i get is calls saying that they are looking into the matter. May i ask how long does it take to look into such a small matter like changing a faulty handset.

I even get some people refusing point blank that the handset cannot be changed. May i ask when the handset was given with a one year warranty and from the time of installation and i have been making numerous complaints and now its been more than 4-5 months then why do i have to face such a problem

All i am getting is calls. About 10-12 days ago one mr nadeem called me (Mb # [protected]) and assured me that this time i will not have to complaint the matter will be resolved but again a failure of commitment and now mr. Nadeem does not pick up his calls.

Today i got a call from someone who failed to disclose his identity (Mb: [protected]) and said he will make me talk with his senior person, he then put me on conference with one mr biswajit baitha - sales co-ordinator who at first was reluctant to disclose his identity but on assisting he gave his name as mentioned. Now this mr biswajit also tells me that he will look into the matter.

May i know how many people from how many departments need to look into this matter and for how long before this matter can be resolved.

I am still awaiting the change of the faulty handset supplied to me and may i have an answer as to when some positive action is going to happen instead of just calls from different people but no positive result.

I am really very shocked at the callous behavior of a company like bharti airtel - absolutely shameful!

Thanks & regards
Cheryl thomas
[protected]/[protected]

My mobile number is [protected] and i have recharge my number by 448 rupees on 1 september 2018. Amount was deducted by my account but recharge not done in my number. After complaining bank has said transaction is succesful but airtel are not refunding my amount. I have mailed them from ([protected]@gmail.com) so many times but no response. I want my deducted amount back.

I raised a complaint on sep 20th, 2018 i raised a complaint with airtel via email [protected]@in. Airtel.com complaint number[protected] for my broadband service.
In my complaint i addressed the following concerns; monthly charge on my connection was upgraded to rs.1999 and despite repeated requests this has not been lowered to rs.1399. For the poor network service airtel suggested me to install additional router, which was an additional cost to me; the engineer installed the same and charged me rs.1600; still no respite, airtel went ahead and charged rs.900 in addition to the same.
Airtel made multiple false promises of reverting charges that they haven’t done; the only discount i received was of rs.100.
I am holding the payment for two months, in response to my above mentioned complaint; today i received an email to my complaint which stated they have taken the cancellation request (Which i’ve never made) and will not charge to my account effective sep 28th, 2018.

I look forward for resolution to the above concerns, my proposed resolutions are:

1. Airtel to update my monthly bill plan to 1399
2. I will pay airtel the due amount in accordance to the 1399 monthly plan
3. Airtel to refund me for the overcharge on router installation.

We purchased two prepaid sim cards at the airtel shop at mumbai airport. We are not able to do any phone calls.

- the provider is set to airtel only
- the phone is connected to airtel
- ussd codes are working
- all numbers dialed result in a speech message saying "you are not dialing a valid number"
- the same when dialing 59059

We haven't been informed at the shop (Despite asking) about any special procedure required to get the cards working.
There is none mentioned in the package of the card.
I am wondering if a verification step (E. G. Via 59059) is needed after all (A copy of my passport and a photo have already been taken at the airtel shop).

The airtel support is a nightmare. Via email and via the website they ask for an authentification before answering any questions. The authentification involves sending a password by sms - this, of course, does not work without the mobile connection...

Another airtel shop in pune gave us the hint to call 59059 which is not working also.

In my opinion the only thing to do by airtel is to enable the cards on their side. It's a piece of impudence to block every bit of support.

Prepaid phone numbers:
[protected]
[protected]

Arnold

Regarding above mentioned damage sim, i contact to airtel office model town
Jalandhar. The staff refused to give me a new sim. They said my father name and my dob is not mentioned in their record while it is their official mistake not my own. I complained to airtel office through email and answer is given to me that my email address is not registered in their record and suggested to me for authenticate my account while it is a otp process to the related mobile no.
Here i want to say how a damaged sim will authenticate. So in this way airtel is harassing to me.
I have also enclosed airtel email reply and a copy of my aadhar card as a proof of my dob and my father name. So please registered my complaint and give me justice
(Surinder pal singh 619 cheema nagar jalandhar-144003 m-[protected])

As i am customer air tel since 15 years.
I visited 4 g center mujawar arcade neharu nagar belgaum karnataka to upgrade my sim 3g to 4g

Surprised that my name recorded in air tel account as"mohammed r salimath" instead of "mahanand r salimani"

Requested to change the name but told me that to convert into post paid.

Regarding i wrote letter to [protected]@airtel.com by enclosing my aadhar card
Response received that it will be updated within 72hours.

My details are not updated and my sim is not converted from 3g to 4g.

Till date update is not done and not responding to my mail id

Thanks & regards.
[protected]

Dear sir,

I am deepan chakravarthi m... I had taken airtell dth connection past four month south new mega hd rentel of 477. Rs. Customer id is [protected]. I had call to local airtel services provider. She simple said this is not our problem... And very rood behavior through tele communication. Later i had to call customer care and register complaint about this. Customer complaint number is[protected].

Services technician came and check and replied your cable was connection with more joist... So only this problem created... I replied initially this local services provider from air tell and installation done.

Service technician told change the total connection with out joints. Its chargeable.
This is not far... I am totally disappointment for this attitude... Now i am willing to withdraw air tell dth connection... What is the producer...

Few hours later local services provider asking pin number and close this complaint. I am asking my problem not solved... Then how to close my complaint. She replied today we closed the complaint and tomorrow we solve your complaint..

This is not far... I am totally disappointment for this attitude... Now i am willing to withdraw air tell dth connection... What is the producer......

Hear after i wont refer any other customer for air tell.

Regards,
Deepan chakravarthi m

Wt kind of network ur giving... I have 4g mobile also activated 4g airtel pack after that also i'm getting 2 g network. U company is looting our money by giving offer but network rate is 0.. I'm using airtel sim from last 10 year's but now a days i'm really upsets with this network company and in tv ua giving india's fastest network? Ha this is wt u people r giving right..

I have requested and paid for the new broadband connection through the online portal. I was told by the service guy that i will get connection in a day. But its been four days.

I have paid rs. 4800 on september 28th 2019.

After the payment, no one has approached me. I have also submitted the documents.

No one is picking the call or not even responding to my mails.

The name & number registered for a new connection is gowthaman & [protected].