Airtel Complaints & Reviews

Airtel postpaid — cancel my postpaid number -[protected]
Dear sir/ madam,

I would like to surrender my postpaid sim card number [protected].

Kindly cancel my number.

My sim was broken back in may 2018 and not in usable state.
I went to near by airtel showroom to requesting to cancel the number since travelling to abroad and no longer needed. They asked me to send an email to [protected]@in. Airtel.com to cancel the number and i did the same on june 18, 2018 but still the number has not cancelled and getting monthly bills with fine. Tried to reach customer care at 121 but they are asking to enter account number but there is no account number in airtel bill. Very frustrating, still number is not cancelled.

I am authorizing to cancel my number immediately.

Please help.

I was shocked when like airtel big service provider in mobile falses ad to attract customers. As i electricity bill paid towards nbpdcl on the airtel payment bank in the date 29/08/2018 of rs.503. As per offers t&c the customers will get cashback of rs.100 towards bill payment and many more if minimum transactions is done re.500. But company finally not agreed to give me cash back of rs.100. Let us help.

From

Sowmya suvarna

#201 GROUND FLOOR, RANGANATHANILAYA, 6TH MAIN, 8THPHASE, NRUPATHUNGANAGAR, J. P NAGAR, Near Brigade Millenium, Bangalore

Subject :Airtel number :[protected]. apply some effective measures to block the number or re-allot the same number to me as postpaid or prepaid immediately since that number deals with my personal information, official contacts and everything.

My name is Sowmya Suvarna (my Airtel number [protected]) I had been using the above number for the past 8 years in bangalore . Suddenly i noticed that my mobile did not get any network. I checked the SIM on other mobile but result was same. I tried to call from other mobile to my Airtel number but got message that"number is not valid Please check the number" and i hardly get time to visit Airtel Relationship centre also not know if Airtel Care of could help me or not. So i asked my Brother-in-Law, Girish Nair to visit one of them in Bangalore. He just told me that my number has been deleted from their system so they cann't tell me why my number has been disconnected. But they told that if you phone do not use for any outgoing call in period of 45 days this would be happen. Very next day on[protected], My sister Sonia suvarna, works in Accenture went to airtel care to rebook the the number and sadly saying “ my number has been given to someoneelse named “sathyappan”

You are therefore, requested to kindly take personal or official interest in the matter and apply some effective measures to block the number or re-allot the same number to me as postpaid or prepaid immediately since that number deals with my personal information, official contacts and everything.

An earliest action is requested for. I shall feel highly obliged to you.

Thanking You in anticipation.

Yours Faithfully

Sowmya Suvarna

Dated:[protected]

Contact Numbers: 1.Girish Nair, Brother –in-Law:[protected], [protected]

Harish Nair, Husband:+[protected] (Muscut, Oman)

Sowmya suvarna, Sister :[protected]

Jyothi Nair, sister-in-Law:[protected]

Email :[protected]@gmail.com, [protected]@gmail.com

I recharged my no with net pack.. After recharging after 24 hours net was not working as well as call was not getting connected easily to any no and if it got connected used to b not clear.. I called customer care the person from another end started shouting at me... Dis is not the first time im facing the issue.. Customer care executive is very rude.. Wats the use of calling customer care.. Dey r pathetic. I have paid for it and im not getting service properly.
Once u recharge money is gone n no network nothing.. Waste of money..

I am a pride customer of airtel from 2005 and being cheated continuously.

Concern 1:

I am using 799 plan from almost a year and one of your executive called me 3 months back and informed me to avail the befits of 799plan that 2 add on number will come at free of cost though i am not interested as it is free of cost i converted my 2 prepaid numbers into this add on. Very next month i called your team and informed to remove the add on numbers and convert them back to prepaid.

Then they told me it is not possible for three months then when i asked them this is not intimated to me then they told they will wave off 400 every month till add on numbers are converted to prepaid.

I appreciate the customer centricity and you are bound to the same and gave the wave off for 3 months i am thankful for the same.

August 27th three months completed and on 30th i call your team @ 121 and asked to convert the add on numbers to prepaid.

Executive said first it should be deconsolidated and only then it can be converted into prepaid so he deconsolidated the same into 399 plan both the numbers and told me to go to nearest store after 24 hrs for converting into prepaid.

I went to store today and now the story is different the store executives say it cannot be done and i need to wait another 3 months and told to contact customer care.

Now i called customer care the executive who received my call may a trainee who could not understand the concern even after 30 min of call and he says you to store again or you write mail to 121.

Then i got angry asked to give it to next level manager and he assigned call to deepika who is floor supervisor and she said if possible go to the store we are escalating the issue and in store itself the problem will resolve.

Now i went store gain now there the team say a different story that it is mistake done by customer care that is why we are not able to convert it into prepaid.

When i asked strongly then they asked me one otp will come to mobile pls tell as the mobile is with my wife i called my wife and told them otp and they said otp is expired and they forced me to get the mobile.

I went home again and brought the mobile.

Now the store manager has taken my mobile saying that otp will come and without my permission he started giving feedback saying 10 and deleting the sms when i asked he is saying you raised concern so we should send in that way.

Is this sop given by airtel to take customer mobiles and send feedback without customer knowledge and cheat customers.

I am really surprised the manager itself is telling this is the process.

Team in the store are not in a attitude of resolving concern but they are trained well to cheat customers.

Nobody is interested in resolving concern they are only interested in cheating customer and taking feedbacks with their knowledge.

I want resolution for my concern & i really never expected that airtel store team is trained for wrong process.

I want to know what action is taken on that manager of that store who is white shirt and leading the store in wrong process.

If any executive does any mistake manager need to correct where as manager himself is doing the mistake.

There is no transparency with airtel and my day is spoiled because of this

The store address who cheated me are

Kp nagar

18751 59a 1/5

Poorna chandra estate

Chandra leka complex

Near mary stella college

Vijayawada 520010

I am using airtel prepaid my phone no is [protected]. L have account balance 649 on date 31st august 2018 and my unlimited pack was valid till 31st aug 2018. I recharged my account with 448 on 1st september 2018at 12:10am. They deduct 422 rupees from my main account balence. On calling customer care one customer care executive said the deduction time is 10:22 pm 31st august 2018 but at that time my pack was active. Second customer care executive said the deduction time is 12:19 am of 1st september 2018 but at that time my pack was also active. I got a message from airtel that i used 10 mb data from my main balence. Then why they deduct 422 rupees from my main balence.

Respected every one,

I kindly request you to check call logs of agents calling me everyday. Yesterday alone i received 10+ calls. Each different person asking if they can send their agent??? 10 different ppl??? Is this how it works in airtel???
Vodafone seems better!!!

I have been telling on every call that i will go to kerala in september probably after 10th and then request for porting but nooooooo your agents want to call me every day. Not one but many.

Looks like i train your agents and i dont get any monies from airtel.

Kindly have some humanity, yesterday 31/08/2018 i did get my wisdom tooth extracted since i am alcoholic anaesthesia dint work the way it was suppose to. If you want i can prove it through medical prescription. Morning got it out and then i pick 10+ calls from airtel. I was in too much pain but all your agent do is ask me to give location and aadhaar number. I was hurt and angry now thats a bad combination isn't it mr & mrs???

So finally since i failed to stop your agents now i am not going to stop!!! Now the fun part

"every day who ever calls me i will send them to new new locations in bangalore except where i stay"😀😀😀😀

Only way to stop me stop calling me. I wont stop picking calls lol

If i can talk with 2 stitches in my mouth then imagine how much will i, when there is no pain from tomorrow!!!

I promise on airtel that i will as much as possible will contribute towards mileage loss for airtel. Wont make much difference for you but i am a simple person so i will be happy if i could do so little as well

Just for starters on 31/8/18 i sent your agents tom kr puram
Today they will go to hennur
Tomorrow yellahanka

I will send proper call logs with location details every now a then

See you soon

With 0% love
Jofina

Sir my earlier complaint no id:2058850 to remove the airtel pole which is front of my site no 18, 3cross ashwathnagar opp gurudura bangalore 560094. The no on the pole is sjn _071204 i have not received any call from airtel authority so i kindly request you to help me in the matter my site is only 15feet road facing i have to get the boorwell work and construction so please help me in this thank you sir

Every month airtel is charging me Rs 5 for international sms to[protected]. I have called customer support but they said its iPhone problem, i don't think this is the reason. This is a scam .
Bill no.[protected].
Sometimes they charge for international voice message also .

Since April 2018 I am not getting signal near my house both voice and 4G net before that I used to get full signal inside my house when complained about this to customer care they said there is network issue and soon it would
be resolved but still now no improvement . I reside @ Jai Nagar, Arumbakkam, Chennai-600106. Near CMBT

My airtel number is [protected]. On 27th august 2018 i had done a recharge worth rupees 99. As per the information provided by airtel, the recharge was supposed to last for 28 days. But i recieved a message informing me that the package is valid only till 5th of septemper 2018. I searched online to check if the plan has changed in the recent past but i realised that it hasn't. I want airtel to kindly look into this matter asap.

Outgoing amd incoming on my airtel so i contacted customer care they immediately opened my incoming but for outgoing they told me to do a rchg of 20 for restarting sim and rchg of 149 through airtel store and even aftr this my incoming is barred
I have contatced customer care 16-20 times and still no soln is given
This is the last time i am requesting u
Otherwise i have to take someother
Action

I got a message from airtel (Airsep) on 31aug 2018 22:57 mentioning that namkeen pack services has been activated on my phone for 1 week and they deducted 35rs fo
And this would be automatically renewed every week. On calling airtel, to know what the service is all about becuase i never raised this activation request, they are saying that they dont have information about it as it is 3rd party service. But i got the message immediately that they deactivated it. I really dont understand that how come airtel does not information about the service they can activate or deactivate. They say that i would have clicked on an advertisment or something and the service got activated but airtel has no information.

I made a recharge of Rs. 333 using My Airtel App for a BSNL number [protected] on 30/08/2018. The amount was deducted from my wallet but recharge never received. On 31/08/2018, on checking my transaction history I saw the payment was made to Euronet Services Ltd. which I never initiated. Please refund the amount to my wallet since it is a fraud to transfer money from my account to a company not authorized by me.

My Airtel number for the Airtel Wallet is [protected]

Transaction Id is [protected]

Your company is fraudulently deducted my account balance without taking my prior permission. whenever i recharge my account, your obedient cheaters staff deduct immediately my account balance for many of nonsense services like funny video store, unlimited gamez, ayurveda services and so on.Immediately credit my account which is deducted by your company so far.

Your company is unauthorisely deducting my account balance without taking my permission. as soon as I recharge my account, Your company men deduct immediately my account balance for many of nonsense services like funny video store, unlimited gamez, ayurveda services etc.I think this type of activity is a fraudulent activity .kindly return my amount which is deducted till now.

Hello,
I had given the request for cancellation of my Airtel broadband and fixed line account with service request number 99357314 on 24th August 2018. I had been very clear on all the calls I received from Airtel that I want to cancel my broadband account completely. But to my surprise they closed the service request stating I had agreed to another plan and continue the service which I never did. I have all the call recordings to prove my claim. I had clearly mentioned that I am relocating and I no more need this connection.
I request you to please help for complete cancellation of my Airtel relationship number [protected] (Airtel broadband connection [protected] & fixedline number [protected]).

MYPLEX TV service has been activated on 29/8/18 in the evening without my consent.This has happened earlier also with another airtel number of mine, problem was not resolved and we end up with deactivating the service .Kindly take this note seriously. I tried to make call on customer care number but could not get connected with the customer care executive.If airtel will be activating the unnecessary services without customer consent then we have to think to switch on to another telecom company.

Since a week I am getting a call form Airtel stating my bill is pending. As per my knowledge my bill is auto paid from my credit card. When I raised a complaint on calling 121 they said will check & will call back but till date no call from Customer care. A week by I received a call from Lady stating my bill is pending. As I raised the query & was expecting a revert from you I ignored the call. Today I received a text message from that lady whoever was calling me for the payment which is so worst. How Airtel can be so irresponsible by hiring staff like this. I am using airtel Postpaid from last few months & never got any issue of Payments as it was Auto debited. I don’t understand why is it happening.

However, the lady who texted me have no sense in communicating with people who are using service, she is so rude that she texted a message stating “ Madam itna Problem h na call uthane main to mera bil pay kar diya karo time pe aukat bil bharne ki nahi h or natak itha h” from [protected].

I mean is this any way to talk to people. I was just ignoring her I though this will get resolved, but I believe you guys have no interest in solving customers problem & on top of it this behavior is worst.

Till date I was quite & now you people are taking me on ride. So, let me take action against this.

Hi Airtel, I have raised a issue a month back 86754996 and the engineer came home to my billing address and checked the signal strength and then confirmed to be an issue and noted all needed info and left.

I have been checking my mobile App for update and the complaint was placed on hold and today when I check neither the App nor the website show that I have raised a request. When I chat with your BOT for the same issue it shared the request number stating your previous complaint is still in process.

Can you please look into this, it is very disheartening to see a giant like you not bothered about customer issues and problems and now hiding them from some interfaces as well.

P.S. I signed in for 4G mobile and Dongle and I dont get that support nor Speed, but the expectation from you I am sure is still the same to pay on time correct?

regards,
Surya