Airtel Complaints & Reviews

Internet not working for 4 G router # [protected]. Complaint registered with Airtel 18 June complaint #85934501.

Address Captain Jatinderpal Singh Dhillon, Plot 11 A Silverline Phase-2, behind ITC Grand Bharat, Rampura-Taurau Road, Mohammedpur Ahir, 122105

Airtel help care promised that the complaint would be resolved by 20 June. Till date there has been no one visiting the site to resolve.

I have no internet since 17 June and Airtel customer service is very bad

Airtel does not send sms or email confirmation of receipt of complaint or follow up action.

I can't recharge my airtel number online since the past 8-9 months and I have contacted airtel about this many times. They say that it is not possible. I have to go to the shop and get my recharge done by the retailer. Going is not the problem, the problem is why should I go to the retailer even when the same thing is possible online for everyone else. Airtel provides the worst customer care service and its representatives seem to be uneducated, some representatives even asked me to buy paper coupons in order to recharge, lol. I have attached some screenshots of my failed transactions which the airtel people so not seem to agree with. This screenshot was taken from my account on Airtel.in.

I am not able to use net pack, as i connect my phone with there is no connectivity. I have called twice customer care but not got any valid answer for that and once even said that they will call me back but till than 2 days have passed but not seen any positive response, I just want to if company can not resolve my problem than refund my money i will go for other network. Very poor response from airtel not expected such response.

I have submitted all the documents on 3rd July for new broadband connection in Kolkata.
The person who have collected document and installation charges is Subhankar Chakranorty, his mobile no is [protected].
He told me that on 4th July installation will be done.
I am calling him since 4th July for the installation but he is not receiving my call.
I have raise 6-7 complain in customer care but nothing happened so what do i do?

My mobile no.[protected]postPaid)
Today morning I remited Rs.624/- t through online payment (Net banking Bank of Baroda retail) towards m\payment of my current bill. under transacction no. 91371838/htp://www.airtel.in but still it is not credited to my acount and in the afternoon I received reminder from your end for payment. Please verify at your end and tell me whether you received payment.

Despite my objection to airtel unilaterally deducting roaming charges from my balance amount in my my mobile connection account they have neither refunded the amount deducted nor given any justification. My postings on their website are as follows:

Complaint posted on airtel india website
‎
Vijay bhandari‎ to airtel india
June 2 •

What kind of customer service is this? You want to charge me for a service which i have never opted or asked for and which has not been provided to me?

I sent you an email reproduced below.
Instead of a suitable action or reply i am once again sent an sms by am-airccm on 27/5/2018 reading as follows:
"dear customer, international roaming rental charge is rs99. Due to low balance in your account, rs.0 has been deducted and balance amount of rs.99 will be deducted in subsequent recharges."

Kindly therefore restore my balance of rs. 90/- as on 27/4/2018. My number is [protected]. Kindly do not call me but correspond by email only.

Quote
30/4/2018
Dear sirs,
I am extremely surprised and perturbed to receive the following messages from am-airccm
(1/2) dear customer, international roaming rental charge is rs99. Due to low balance in your account, rs.53.27 have been deducted and balance amount of rs.45.73 will be deducted in
.. (2/2) subsequent recharges.

Please note i have very little usage on your network since i rely on most of my communications through wifi.in the last 2 years i have purchased minimal amounts of pre-paid packs viz. Rs.220/- on 16/11/2016 and rs 50/- on 8/4/2018. My balance amount in the account was around rs 90/- when i left mumbai on an overseas trip on 27/4/2018. On 27th i got an unsolicited call through t-mobile which i did not pick up and i was charged for the same. Now i have received the above communication from you!

I do not want to use your network and neither have i sought or opted for the roaming facility at any time hence all your charges after 12.50 p. M. On 27/4/2018 are invalid & illegal.

Kindly therefore reverse all charges deducted from my account and bring back the balance to rs. 90/- or whatever it was on 27/4/2018 @ 12.50 p. M.

Please also confirm the same without fail.
Thanking you,
Vijay bhandari
Vijay. [protected]@gmail.com
Unquote

Airtelindia replied
Hi! Thanks for reaching out, vijay! Rental is rs 99 for 30 days. It'll be charged only when you start using incoming, outgoing or sms in international roaming. Refer: http://srkl.in/6181BIrtfS to know more. Hope this helps! Thank you, angshumon
Airtel.in
Airtel: prepaid | postpaid | broadband | 4g | dth services in india
‎
Vijay bhandari‎ to airtel india
July 5 -

I have not used airtel phone services from 27th april (When i left india) till 2nd july (When i returned to india). When i tried to make a call from the airport on 2nd july i was told my balance was less than rs. 10/- and i was not allowed to make the call. As i informed you in my earlier post of 2nd june i had a balance of rs. 90/- approx in my account as on 27th april. Where has my money gone? Kindly arrange to refund the illegal deductions which airtel has made unilaterally for no services rendered. Kindly confirm action taken by you on my no. [protected] so that i can use the services for which i have prepaid.

In my location (Siruseri sipcot, chennai) we facing a bad network for past 2 days. We feel like using 2g. It's were taking a long time to load a page and also some applications are not working properly due to this issue. Sometimes incoming and outgong problem also occurs due to the bad network problem. Even a kb size data takes a long time to load. Getting irritated by using this network strength

My mobile number[protected] in the name of SURINDER KUMAR DHIR is not functioning for out going calls and sms this number was first post paid and i got it converted to prepaid on 24th MAY by paying all charges to company and even paying charges for new sim card till that date i have got it recharge for rs 131' 191 and 160 rs till date on the instructions of customer care but of no avail SO I HAVE lost so much amount kindly get resolve my issue at earliest my email id is [protected]@yahoo.com please inform me on this address about progress of my my complaint

I had recharged for rs.110/- on 3.7.18 through your app for my phone no.[protected] but inadvertently another number [protected]. When i checked with the other customer he refused to recharge or resend the amount. Then i sent one sms to 59109 wrc (Wrong no.[protected]) transaction id[protected] gadwtfhd6 (110) (Corret no.[protected]it said that no keyword mismatch. Enter proper mismatch.

Today i met the officials at ambattur office they also tried but said helpless. Pl help me by recharging my phone [protected].

Hello ther, this is to inform that there is a tower just outside my bedroom window which has a generator which is noisy as anything and thereby has made my life a living hell. Moreover the tower is now in a fully residential area and now acts as a health hazard. It is therefore requested to your goodself to remove the generator asap. Location sheikh ul alam colony, green avenue hokar. Srinagar kashmir

Its app stole my money.

I say stole because it took my money (Evidenced by money being withdrawn from my bank account), said the transaction failed (Thus did not give me a transaction id), and then every avenue i tried to reach out to was run by automated systems so there was no personalized care or anyone who could actually respond to my request for refund appropriately.

Through email: the automated service kept asking for the same details that i kept telling it i did not have (I. E. The transaction id), and there was no way to connect to a human being to discuss this, it seems

Through fb: again, automated system

Through phonecall: impossible

They're not giving my money back. And it's not theirs to keep. That is stealing.

I would like to inform you that my mobile Number [protected], we had CUG Airtel Postpaid connection, facing very much signal problems from your Airtel Service Provide. We are unhappy with your network,
Location Battupally, iYELKICHERLA, , Boothpur, Mahabubnagar-Telangana.

early, i had lodge compliant Ref No:84415854.

Hi i am abhishek srivastava i am using your airtel post-paid services, form few weak i am facing lot of problem regarding network, i have visit your nearest airtel store for sim up gradation, after that the problem is same so this is request please resolve the issue on priority other i will port our sim with another network an for information i am working crompton greaves consumer electricals limited as a service manager and all the people of crompton are facing same problem.
I will wait for your positive response to resolve the issue on top priority.

To airtel billing department,

The bill you have sent to is not belongs to me i am staying in maharashtra and the billing address is of indore. I should not be telling it to you... But unfortunately you don't pay any attention to the customer need to verify name of the customer, address, email, cell no. The bill before sending it to customer.

Hello!

This is hissamuddin shaikh, i am an airtel user, even i am receiving message from a$-tfarot, since last few days, want to know what kind of message is this? It shows the call duration and balance amount. This is mostly happening when the mobile is unattended.
Request airtel to look into this issue, immediately and revert with thier response / explanation!

Sincerely,

Sir
On 25 jun 18 i upgraded my plan from 649 to 799 with the aim to add my child number [protected] which otherwise was a prepaid number and working fine. However, the number was added but no data was allocated or wasn't available for use for 4 days i was then advised by the airtel customer care to disconnect the child plan on [protected]. Once i disconnected this number from the family plan on 29 jun an automatic 399 postpaid plan was active and began working fine.
I thus readded this number to child plan and hain the data on family plan wasn't available for browsing.
Request resolve to ensure that i get data to use in my child number [protected] while in family plan.

We have subscribed for airtel broadband and telephone services. Our airtel account number is [protected]. Since last 2 days we are facing disruptions in the service. First our land line is not working and now the broadband/internet service. Please make sure you solve this compliant at the earliest possible. Please contact [protected] for further information. The landline no[protected] and broadband no [protected].

My order not delivered yet
Samsung galaxy s9 plus estimated delivery date is 4july 2018, order id — 10041094... Plzzzz help me and i can't track my order... I order my phone on, 30july 2018 and i pay them 9900rs throw online payment... I want my phone as soon as possible help us this not way they are dealing with customers take an action in this case

Hi,

I got a message from aiterl that you're activated lifestyle Dressing room pack..and they deducted 35rs without my permission..what is happening..I called to customer care both 121 and 198 it is not working properly..AIRTEL made big disappointment..

This is not good for a company like airtel, customers wants to feel safe with your network.. service is worst...

I can't able to make a call to customer care..I didn't expect this from Airtel.

From last 7 days we all from gua area, unable to use internet facility. Speed of internet is about 15kbps. Insteed of 4g volte network, we the people of gua waiting for a better service from airtel. Do needful as early as possible. Earlier it works at a speed up to 2.5 mbps. Presently we have only two network in our area. First one is bsnl and other one is only airtel.