Airtel Complaints & Reviews

My internet is not working for past 4 days. I am trying to log complaint from saturday and the customer service centre doesn't allow me to connect to the service person for past two days. And, today, the person who picked the call puts me on hold without hearing me. This happened for two times. When i tried to connect to the online chat support, they asked me to validate the otp sent to my number to provide the online support. It is a four-digit number. Though i enter the correct otp, i get an error message that they couldn't validate my phone number. Is there a customer service support in airtel? If yes, please explain why i am unable to reach them. Do you actually have a team or a naam ki awaaz stunt? I tried to deactivate the internet connection and i don't find the links for that. Alternatively, there is a link for new connections and so on, i appreciate your marketing strategies. Can you please try to improve the services? Else, you will run out of your business in spite of thousand links on your site for new users and registrations. I am frustrated with you people and i believe that the other players are better than yours. And, i prefer that

I forgot my mpin and i don't remember details which i gave to register mpin, can you please help me to retrieve my mpin in order to make recharge from my airtel app, when i try to do recharge it's asking for mpin, i was trying to change by giving forgot mpin but it's asking for details like name nd dob, i was given some random name i think, if i type my name nd dob it's telling that the information is wrong, so kindly go through that and need response asap!
By
Sidtharth

Whatsmob service activated without my consent and rs 150/- deducted. Message received is 'whatsmob service has been activated @ rs150.0 for 30day (S). Txn id n[protected], 13jun18 03:51. Service will be renewed after validity expiry. To use, click http://202.174.122.12:8085/airtelwap/actnotify. Php (Data charges apply). To deactivate, call or sms stop to 155223. More services? Call 56789
I want the service to be deactivated immediately & money refunded

Within 9 months its 3rd time dat i am facing problem. Antenna is not catching signal properly again and again. Engineers come and they charge money bt don't give any guarantee and slip to me.in september 17 they changed something from antenna and still i m facing problem. My customer id for airtel digital tv is linked to my mobile number [protected]. Plzz help me and i want proper justice

Mobile number -: [protected]
Madam/sir,
I have pre-paid connection of airtel.
Airtel company deducted rs. 100 from my account without any reason and when i asked the reason for it they failed to give any satisfactory response and also accusing us that we have used 10 gb internet.
My mobile phone is nokia c1-01, a simple keypad type of mobile phone which do not even support facebook properly and they said, "you are watching youtube videos". I have not used internet since 5-6 years in this mobile.
Please help me in this regard!

After surrendering my hotspot sim, i have no way to pay the bill but to visit their office. Upon visit three different times, their system was not working so could not pay the bill. Then started receiving calls from their collection team and they were talking like they were talking to a thief who has run away with their money. I still have 5 family postpaid connections, this is of no relevance to them. When i visited the tired time to hsr layout sector 2 airtel center, the person their was very rude and upon asking if there is any other way of payment he was very rude in saying that you have used the service so you have to come and pay whenever their system is working. People have their work and other engagements and visiting airtel center for paying airtel one bill manytimes is not the highest priority. They should have online mode of payment. I have not delayed any payments during the usage as i had facility to pay online, but once the sim is surrendered there is no way to pay online and when i visited their center they could not accept payment as their system was not working. They are not bothered about customers pain and they treat customers like they have given them something from their pocket.

Request this issue to be addressed and payment cheque collection to be arranged at my doorstep.

My internet and 4g net connection is not proper ... Calls are getting disconnected every time and there is no proper net, even an image is not getting downloaded ..leave apart the images there is no pinging speed to .. bad networking.. planning to change the network.if it persists .. fully frustrated .. waste network .. fake ads ..better do something..

Dear sir,

It is with regard to airtel broadband junction box right in front of my house at 3rd cross, 1st block, akshya nagar, ramamurthy nagar. It was installed in front of my house without my approval. However they just installed it one fine day when myself and my family was not at home. It is not at all convenient for me due to below issues:
1. I cannot park my four wheeler properly in front of my house
2. People just throw garbage waste near it which is not at all safe for myself and my family
3. Rats keep on coming out near by that box which is again unhealthy.

Hence i request you to look into this issue as soon as possible and remove the box at the earliest. If i do not see any response or positive response/action from your end, i will escalate the issue.

Broadband is not working since yesterday and your complaint no is not responding. Pl accept complaint and redress grievance of non working of internet.
Pl take urgent step.

Swapan Kumar Mukhuty
Regd mob no. [protected]

You need to know the issue and not number of words. Pl get to action to correct the problem.
I can. It appreciate your comments when the problem is clearly spoken in words.

I have been trying to port my number from vodafone to airtel from the past 1.5 months. I had bought the sim from chennai and now want to port into airtel maharashtra circle. I have generated the code 3 times in the past 1.5 months and given the porting request 5 times but still my number has not been porter to airtel. Airtel store employee says that there is no problem from their side and the same is said by the vodafone store employee. I was an airtel customer who shifted to vodafone and now wants to join airtel again and this is costing me too much of my time and energy. Airtel officials please help me.

I've been using airtel postpaid sim for more than a year. Because of the excessive bill charged every month inspire of not using the sim on a regular basis i decided to change my sim from postpaid to prepaid. When i enquired about the same at the airtel office coimbatore i was asked to pay my regular postpaid bill of rs. 300 along with an extra 200 for using the sim for the next 4 days. It didn't stop there!!! I was also asked to pay rs. 399 for converting my postpaid to prepaid. When other networks charge a porting fee of just rs.50 or sometimes even do it for free of cost, this kind of a service by airtel is completely disgusting.. Any network that wishes to retain it's customer for a long term would never impose such high charges for just a post paid to prepaid conversion!!! What can be a better answer you can give me for this??!!!

Hi, I am a dth user of Airtel, I have called customer care as my dth is not working since past 5 days, complained earlier also, the executive forwarded my call as he was enable to resolve my problem. It was forwarded to Ms. pooja( senior customer executive), I was discussing my issue with her and the conversation gets a little hyper.. She just holds my phone and use some inappropriate words, and later when I mentioned that thing on call she started laughing...i felt really sad, this is some thing that is totally not acceptable from a company like Airtel. I am so disappointed with the incident...and please Airtel don't claim that u respond and resolve the complaints in 24 hours, it took 5 days minimum... Management you really need to look out what's going on... Really upset
Parul Gupta

I mohit bansal phone no. [protected] deposit rs500 caf 11173395 on your airtel website on 24 th may 2018 for a new broadband connection in the name of akshay gupta i call, emails many times to customer care but they are not giving me any positive response all time they are saying we will do in 24-48 hours but till today i.e 12 june no will do

I have an airtel postpaid connection in my 4g hotspot number with complain number[protected] &[protected].
This complain is pending since 6 months.4g: does the word mean you will not be able to browse any normal page like gmail, facebook etc.
It really frustrating to use such a telecom provider who doesnot have guts to tell me when is the timeline of the issue to resolve, but in the other side they have taken the payment of rs 3540 on the advance rental plan.

I will be adding all the details time to time on this portal to make people aware before choosing such a worst provider.

I had activated international roaming on my number on 20th april 2018 which was activated for 10 days at the charge of rs 1149 which included data pack also. After the completion of 10 days airtel automatically without my permission activated the roaming & levied charge of rs 1149 on the bill also it had charged for data consumption of around 4 gb. I suppose that data was part of the pack activated & i was wrongfully charged for this. Airtel gave a bill of rs 8200 to be which included rs 4000 chage for data usage + 1149 for international roaming + additional roaming charges + rs 499 my monthly changes. According to me rs 499 + rs 1149 should have been the billing amount & i have paid rs 2000. I have requested airtel for reversal of charges but no response & they have blocked all my outgoing calls & data usage on my number. I want to reverse all charges & port my number to vodafone.
Airtel postpaid mobile no. [protected]

My number is not working from morning internet is working but incoming and outgoing calls are not working plz solve my problem as soon as possibel its very important number for me for the busness

Are u resolving it faster are i have to change the network its urs choice
In this network in from atleast 5 years now i am sick of this network plz solve it as soon as possibel

I have been using airtel prepaid no since nov 2017 and came to london with international roaming active. The intention is to use that no. For bank related sms's. We have recharged the number on 04/04/2018 and we recieved an recharge message and also we are continuosly recieving our bank messages till 4th april 2018. We have not recieved any message after 4th april 2018. We realised it little later and though that may be we run out of balance so we did another recharge of 509 on 8th jun. No. Didn't work. We called airtel customer care and got to know that no. Is used by another person since last 51 days (Approx 20th april). Reason - our no is not used for last 90 days.

I called customer care twice and no good response and then finally i tried multiple times to nodal office number and its programmed in a way that you cannot call them no matter how hard you try. Their system doesn't recognise either their own 10 digit no or their own service registration no. Its very clear that they don't have fear of anyone...

Now this situation is very dangerous for me as they have not notified me before changing owner of this no. All my bank message goes to same no. Recently i switched my dmat and other account to same no which is used by other person.

I don't understand how 90 days is calculated on deactivation of my no.

If i recieve an sms on 4th april 2018. Acc to this, 90 days are on 4th jul 2018. Also there would be some grace period.

No is already used by other person since 20th april where 90 days condition never met.

I have done 1200 recharge since apr and if they say account balance is not maintained then i would give my case with view that no logical person can explain this to airtel and this is clearly a gundagardi. No wonder they should be thrown out of the market.

Thanks
Sumit

Today i receive a message from 5644329 (Md-artlnt)
Describing here..
Dear customer thank you for applying bharti airtel network installation in your premises. Congratulations your property has been selected for 4g tower installation with application id air5644329. Kindly co operate with our service executives for further detail. T &c apply. At 01:36pm on 12/06/2018. Kindly check this message for authentication

I recharged my phone on 11th june 2018, using the best offer-99 ul plan where it is given 28 days validity. After successful recharge my a/c via myairtel app, is not showing any active plans, rather it is showing zero balance. I recharged again but still zero balance only. When i checked my message it is showing validity of 10 days. Why is it like this?
Transaction id: [protected], [protected]

I had applied for a porting request to vodafone 3 months back. Airtel kept me back with a rention scheme of 249 one per month for 3 months after which i would be charged 499. But my bill has never come below 499.
This is clear cut case of fraud by airtel. I even got a call from them telling me that my 249 plan has expired as 3 months are over. After i told them to send me the communication by writing as i was never charged 249 they refused.