Airtel Complaints & Reviews

Hi,

I have recharged a wrong special plan of rs.149 instead of rs.169 through paytm. There is no way to cancel my order through paytm. So i tried to contact airtel customer care @ 121 but couldn't reach any customer care executive. Please provide the airtel customer care to contact any executive or provide an option to change my plan from 149 to 169.

I have an airtel connection and therefore free access to airtel tv but when i try to access any shows on hooq on airtel tv it doesn’t play on my ipad. Please help. Whenever i try to access any shows on hooq the screen just gets stuck and nothing happens. For other channels though this is not an issue. Please have a look into this. I have tried to call customer care as well but didn’t receive a resolution.

My no. [protected] has been port from airtel to jio last month and i paid the whole outstanding bill before poting out.
But from last 3 days i am unable to use any services in jio sim so i called the jio operator they said that you didnt pay the airtel sim bill so i called airtel operator they said your bill is paid but have to mail us at 121.[protected]@airtel.com i mailed them but no response giving by them so please take immidiate action so i can use the services.

I booked a broadband connection in safdarjung enclave, delhi and took a plan for 6 months and paid the company an amount of rs. 5428.

I was told that there is some problem in the lines of the area and the connection cant be given to you. So i had asked a refund of the amount.

It's been more than 20 days now and no refund has been initiated. I hv called the customer care nos. Ample no. Of times but no positive response has come.

My caf no : 11187667

Regards
Pradeep

I am having telephone connection along with broad band connection in the name of vinay kedia, 1, mullick street, 1st floor, geeta katra, burra bazar, kolkata -700 007. And my telephone no. Is[protected] i want to surrender my telephone and broadband connection permanently. So not issue further bill on date on 08.06.18 after.

So, i am requesting you to close my broadband connection as soon as possible.
Yours faithfully
Vinay kedia
[protected]

Respected sir/madam,

I am using airtel mobile services since a year and my mobile number is [protected]. I was opted a plan for rs.399/-
As per the plan they offered :

Unlimited call (Local and std)
10 gb internet usage (4g speed)
And other associated services.

The above are services provided by the airtel under rs.399/- post paid package.
I have been impressed and attracted towards the said plan because it suits me for my professional and personal usage.

But after opting the services from airtel the said services are not up to the mark. For an instance : call drops are major problem and very low signals in my area. No 4g signals at my location. Due to this i called and lodged complained couple of times to the service provider and complaint registration nos are: 81717276 dated:[protected] and 85435613 dated;[protected], they have registered my complaints and promised me to resolve the issue.

But the service provider never resolved my complaint till now. Because of the unresolved issue i am paying additional payment for wifi connection at my home. I requesting you to please look into the issue and do the needful.

Thanking you.

Manoj kumar pandey
[protected].
Hydreabad,
Telangana
Email id: [protected]@yahoo.com, manoj. [protected]@gmail.com

Requested for hd upgrade and i got offer as for hd upgared only pay 350/- rs. As we are airtel digital tv customers for more than 3 years. The airtel executive done the installation and requested to give 350/- rs. As officially and asked more money for his convenience. He behaved very badly and used abusive words when we are not ready to pay more than the actual amount confirmed by airtel.

As per him, the money airtel paying for him is not sufficient and that's why he asking more money from customers.. Please don't send anybody who having such bad behavior to anyone's home as there will be only old parents or only ladies will be available at home and this kind of bad behavior might scare them.

I need an explanation for this bad experience with the airtel executive for my old parents.

Details:-

8th june 2018.
Digital tv id : [protected]
Ernakulam dist., kothamangalam
Kerala -686681

My mobile no[protected] / Due from you Rs, 180 for the mont may 2018., i pay it from IOB bank through payment gateway from my bank its debited 2 times due to my fault, its debited 8/6/2018 at 12.20 and 12.19 pm. Please refund to my bank or adjust that at my next month payment, asper your choice.please do the needful and obliged.Thanking you .

Hello,

My mother is using Airtel connection 95xxxxx812. I raised the complaint regarding network issue to Airtel customer care. The customer service executive forwarded complaint to network team. No resolution for same. Again contacted Airtel customer care then executive told me that since there is huge network load in your area so you are facing problem. Our technical team is working on the same and your network problem will resolve. When I asked he refused to provide timeline.

After paying if not getting service then what's the use. Basic telephone need is to receive and you should make calls to others but without network how it's possible.

Above the network provider has no answer for problem. The service executives are so illeterate about process even I have doubt that they understand the problem.

I recharged my mom airtel number with ₹199 using paytm. As it showed payment is not confirmed. I went to mobikwik and recharged ₹199. The recharge is done successfully. After few mins, the first recharge which i did using paytm also recharged. The problem is recharge is done twice.. I want refund or the pack to be continued for 2 months... Wait'n for ur respond

Ever since i bought a new 4g sim i haven't been able to make calls with it. I thought that's not too much of a issue, i'll contact customer support for some help but the app is so badly made that there is no avenue to submit a custom complaint. They have a few options and those are the only one's you can submit queries for them.
Their customer care number isn't too great either. An automated system that makes you run in circles. This...

Once i activated an internet data pack of rs 29 which was valid for 1 month.
Later on the same amount was deducted automatically from my account every month.
Then i called the customer care representative and she asked me to dial a number which further deducted 29 rupees from my account.

I asked them to deactivate the service but she reactivated it deducting more money from my account.

Reference number for my customer care request is rmodc[protected]

Very bad experience trust me, repeated harassing calls made to me without being able to rectify my issues had in the past and continuing the same kind of[censored]n professionalism act, my network is pure in my locality and i am calling customer support to assist me and even when they call me as well they say they will come and rectify none turns up and now i am receiving a bill which i was not used the services in my dongle, how can that happen?? I just feel too harassed when i receive calls when driving or riding. No assurance of life from you guys calls, can't bloody rectify my concern and ask me to pay, how mean is that??

Hi,
This is rafeeq ([protected]). I am using redmi a1 dual sim mobile.. I am unable to send any sms from my airtel sim.. I am able to send message from my other sim. I had given my primary contact number as airtel in all my banking and other activities.. So i am unable to send any confirmation messages for any activity.. I am able to send sms from airtel sim from other mobile handset but not from redmi a1 mobile. I had made this complaint on airtel for past 2 months. I had tried with all the message centre numbers they gave. All they say is issue will be sorted out in couple of days.. Then i dont receive any sms or call regarding the complaint.

Details below:
Product: Airtel Broadband
Account number [protected].
Name: venkatesh

Issue detail: Raised relocation request for my broadband around 10 days back.
Raised with appeal authority but no resolution yet.

I am requesting them to disconnect the connection but they deny and make 100 calls a day promising that they will send the technician for installing in the new address but they never did. Request you to close my connection I am tired of contacting and writing emails to you.

Dear sir

I already gave compliant, no action till now
I recharged for rs 399/- for my air tel mobil no;-[protected]
Vide ref no your reference no. Is po[protected].
So far the amount was not reflected as balance in my mobil
The balance showing as zero
What happen to this amount
Kindly credit back to my sbi card account, from where i paid the amount of rs 399/-
Other wise show me as balance and resume the net work usage
Kindly reply to my email about the action taken
[protected]@rediffmail.com

I recharged my account for topup of Rs 120. Balance was added to my account. After few minutes 94 Rs was deducted and some service was activated on its own. I have not done any recharge. Why automatic recharges are happening? I want my money back. Customer care is not picking calls no option to connect to them in 121 or 198 helpline.

Please help

I am using a package of rs.448/- of airtel o[censored]nlimited free calls since long. But it is observed that although they have assured for free calls to any phone number, they are deducting amount from my balance for ringing to telephone number [protected] of aquaguard for servicing. On talking to customer care department of airtel few minutes ago, they told that charges of rs.1.00 will be deducted. I am a senior citizen. It is not possible for me to check each & every time to check whether balance is deducting or not. Previously, the airtel have also deducted from my balance for calling to some national telephone no. Then why they are telling/sending messages that unlimited free calls with package of rs.448/. They have also deducted for calling to airtel customer care. May, i, therefore, request to refund the amount deducted from my main balance. Thanking you.

I had opted for airtel secure in 2017.in june 2018 i have raised a claim (Service request[protected] for mobile which was fell in water along with in a pond when i went for day outing. I was fell in pond accidentally but airtel said that improper reason - negligence.
Accident means unexpected, but the way airtel misleading people is dangerous. I believe airtel secure is scam, they might claiming their own claims and getting converted black money. Proper investigation has to be happened

Rs. 35 has been deducted from my balance saying fitonza has been activated without any previous notice. But i didn't activate anything and it was not in my knowledge. Moreover, the only message i received was to deactivate it and as soon as i deactivated it then i came to know that the money was already deducted and its a monthly pack so i dont even know from how many months this kind of cheating is going on. It is not only unfair but also a kind of looting which airtel is doing to their customer.
So kindly look in to the issue and refund my amount. Such kind of activities should not be repeated.