| Address: Mumbai City, Maharashtra, 400053 |
| Website: airtel.in |
A week ago I called Airtel customer care and complained about the poor internet speed/connectivity. It was already almost a month since I was facing the problem when I finally decided to call the customer care service and figure what’s wrong only to deal with a horrible female customer representative who was not even listening to what I had to say. I called and then I started to tell her my problem but without even letting me complete the customer care asked “What is your Location?”, I thought she was trying to help me so I told her my location. She said “Give me a minute to check” and after a minute or a two she said “In your Location the 2g strength is excellent but the 3G and 4g strength is good”, hmm so I asked her “How does that answer my query?” She repeated that same sentence again. Now when a customer calls to seek help from their service provider is this what they call for to learn about the connectivity strength. I told her to hear me out firstand so I started explaining her what I want to know, why is my internet speed slow? What is the solution ? And what are doing about it for now? These were my simple questions but she said “I will transfer your call to my senior supervisor” I said okay but then starts again “ but he will tell you the same thing, when you are in a building the inside coverage will be poor”, I said “ I do understand that but my problem is not just that, my internet works poorly even when I go out of the house, in my office or any other place I go.” For which she replied “ there is some problem in your area which will take some time to get fixed till then you will have to use it just the way it is” What is this how airtel treats their customer we pay our hard earned money for their services just to be their slaves? We just have to use it the way it is? Which means no internet. Well I had a high fever that day and I was trying to order food online but after waiting to load the page and then after several minutes of waiting when you finally reach the payment gateway your otp takes forever to reach you, simply I can’t order food, I can’t call the restaurant and ask them to send directly because I don’t have the cash with me.
Even after that I am a patient person so I told her “ I am also from a customer service industry, this is not how you are supposed to communicate with your customer” but she was least bothered with what I was explaining and she kept on saying the same things. She repeated the same thing for another five minutes and then she finally transfers the call to her supervisor who was quick to help, he just simply listened to what I had to say and then he said “There has been some problem we will surely help you with this for now we will register a complaint” that’s it, this is all it takes to alteast satisfy a customers query. And right after that my net was working just fine. Now how is this possible? But unfortunately after a day it was back to same poor network. I have decided to move on from airtel. Airtel advertise them as the fastest network in India but they fail to even give us the normal network services.
Airtel customer support has been notified about the posted complaint.
I m Parveen Kumar Sharma, My mob no [protected], I have port this number jio to Airtel 25/06/2018. But I can’t call any numbers but internet and sms works properly
I have sms 121 and call back arrange but no rply plz solve my critical problem plz it’s urgent plz call me, I can’t call u