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Airtel Complaints & Reviews

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Updated: Feb 27, 2026

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Address: 411003

There was an issue with my post paid sim for which i got a replacement sim card on 22 may and was being explained that it would take 4 hours to activate voice calls and 4 days to activate sms service. I have even called the customer care team three times enquiring the delay in activation for which the replies were that it is in pending status ("reason being ascertained") and it would be activated shortly. My dependence on the number being important and crucial in my daily work has resulted in acute inconvenience. Is there any way it can be resolved early? Would like to continue with same number instead of termination and going for another number of other service provider.

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Airtel activated this unknown service ony number without permission. I don't even know what it is about.
This time surely going for portability. Cheater airtel you are gonna lose ur around 10 years loyal customer.

I got below message today:

Whatsmob service has been activated @ rs75.0 for 15day (S). Txn id n[protected], 23may18 12:43. Service will be renewed after validity expiry. To use, click http://202.174.122.12:8085/airtelwap/actnotify. Php (Data charges apply). To deactivate, call or sms stop to 155223. More services? Call 56789

May 23, 2018

Complaint marked as Resolved

It's not resolved yet.. I want my refund

Airtel customer support has been notified about the posted complaint.

May 23, 2018

Updated by Hawa4frnds I fought with Airtel customer care by calling on 198. They gave me refund.

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I am getting a late miscall message at the middle of the night which scared me alot. Already the network is soo bad from few days and i am staying far away from my home. Whenever someone tries to call me it’s coming unavailable all the time. Already their are many problems in life and all time i am getting late unavailable call message at the middle of the night. Just think if you receive a message of someone’s calling you at the middle of the night then just think the state of mind and we can’t even call back at mid time. I m soo tensed and dissatisfied right now, please i am requesting airtel to fix this problem as soon as possible.

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Address: New Delhi, Delhi, 110018

To,
The consumer complaints forum.

Sir, madam,

This is in regards to the deactivation of my airtel postpaid connection without the activation of my airtel prepaid under the same mob number — [protected]
As i visited to the airtel store at tilak nagar on 21st of may 2018 and requested them to transfer my airtel postpaid connection to prepaid.. And cleared all the dues in advance for the postpaid.
And the executive there informed me that the new prepaid will get activated when the postpaid will get deactivated so that there is no inconvenience to the user.
However, instead of that the postpaid dept deactivated the postpaid network at midnight of 22nd may 2018 and without forwarding the details to the prepaid dept, they transferred the call to the prepaid dept and who said we haven't received any details yet for the activation of my new prepaid sim under the same mob number from postpaid dept. And they kept transferring the call from one dept to another and on top of that one of the customer care executive of the prepaid dept was rude to me stating that it will get activated in next 4 days. But as per the information provided to me by the airtel store executive that the new prepaid sim will get activated within 24 to 48 hrs of request and stated that the moment airtel postpaid gets deactivated at midnight your prepaid will get activated at the same time.
Which didn't happen and both the airtel postpaid and prepaid sim are not active with no network coverage at all under same mob number — [protected]. And instead of resolving my issue they kept on
Transferring the call from postpaid to prepaid dept blaming each other and vice versa though they are working under the same roof of airtel.
Negligence of work and lack of co ordination within the organization might cause unnecessary trouble during emergency situation for the user's.

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Address: Meerut, Uttar Pradesh

I am previously using idea. The main reason to quit idea is not resolving problem of call drop, but i am facing the same problem or can say more than idea call drop problem. My main problem has not resolved yet. Some times i am dialing more than 20 times to make a call. Please you are requested to resolve the problem and provide your customer best network for working.

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Address: Gautam Buddh Nagar, Uttar Pradesh, 201301

Hi,
This is regrading airtel postpaid no [protected], i used it in the past however got it closed after making final payment of
Rs 478 on 2 feb 2018. Though the number was not in use since around november-december, 2017. However, as per my discussion on phone with the executive he suggested me to make the above mentioned payment and then he will close this connection.

Now, after so many months i have started receiving calls regarding the due bill of this number. And the executives are saying that we did not close this number hence you have to pay this bill.

My question to airtel - why didn’t you close this and how can you generate a bill for a closed number, go and check your records to see when was the last time this number was in use.

Please make sure you close this out and why should i pay for a closed connection.

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Address: Rangareddy, Andhra Pradesh, 500018

Website: Google

Please ask u r adminstration to be on words.they are harassing the customers and very badly misbehaving disconnecting call while speaking.raised voice call problem so many times.request no reference is COGCL[protected].but no use till now problem not solved.please look and take further action it will be fair for u r company.u make big promises on advertising but ur performance in service is zero(0).ur customers service adminstration is the worst I have seen in my experience.no manners how to communicate with consumers.simply dissconnect the call or put on hold for longtime.please change ur adminstration minds if not very soon ur company market value will be down.I hope at least u can understand the problem and look into the matter.thanking u

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Address: 560066

I applied for new broadband connection on may 2nd.
I have not received any response in cancelling my request till now.
I have called for the status today. Then i got to know its not feasible.

I am residing in an apartment where there are around 150 connections are there.

Caf number: 80125183

I have paid 6100 for 6 months advance rental.
As requested by executive tried applying for refund online, where i am getting the error of no records found.

Its the biggest mistake in choosing airtel.
Will not do it again. Advertising is the only strategy they will make.

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Address: Sonbhadra, Uttar Pradesh, 324001

I have 2 airtel prepaid numbers in my home which both have 499/month plan and suppose to be giving 2gb data per day, but every now and then they send msg that i have consumed all the data for the day even when i haven't used any data and my mobile data was off for whole day. This is simply cheating and stealing by airtel company, they then force me to buy some booster pack to get back to high speed internet. This is such a cheap trick to cheat your customers. I am forced to use your services just because jio doesn't have high speed during day time, otherwise i'd have already stopped using your services. I know posting here wouldn't do anything to you but i just wanted you to know that you have stolen from a wrong guy this time and this is going to cost you big time.

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Address: 560100

Website: www.airtel.in

This is to bring to your kind attention that I was travelling abroad for the duration of 10-Days from 18th April 2018 till April 28 2018. I got an international roaming pack activated for 10 days for the amount of 2999 from Airtel APP and also called Airtel customer executive. The travel pack was activated and I was told specifically by the executive the pack would deactivate on its own, post expiration. I returned to Bangalore on April 28th 2018, the data pack was auto-renewed for a period of another 10 days that is from April 28th 2018, but there was no intimation by email or SMS after the auto-renewal. I had no clue about and the auto-renewal. So I have been charged twice Rs.2999 in March-April and April-May 2018.
I paid a bill amounting to Rs.4061 on May 4th 2018, for the duration of one month from 20th March 2018 to 19th April 2018 which included IR Rs.2999. On 22nd May 2018, I got a bill from Airtel with the international roaming pack amount added again. When I tried to contact the airtel customer service regarding the same additional charges and about no information regarding the re-activation of the pack, I was in communication with Ms. Nirmala from the Airtel Karnataka circle office who told me I used a Phone call on the morning of April 28th 2018, due to which my plan was reactivated.
As I had requested my international roaming pack be deactivated after 10 days, I fail to understand why it did not happen. And if I used data on the morning of the 28th of April 2018, it should have been included in the normal bill that I would have paid for the next billing cycle. I was duped by the executive over phone, if the pack was on auto-renewal, why was I not informed at the airport by the executive despite specifically asking regarding the same! Also after talking with the executive, I was told that I would have to pay the extra charges for which I was not informed at the while taking the IR pack or in any email/SMS. My phone number is a post-paid number, so the bill amount was added and now I have to pay charges for a pack I did not ask to be activated
Kindly see to this lackadaisical attitude of your customer service so that these extra charges are waived off and justice is met with. This was a mental harassment to me and Ms. Nirmala threatened me about if I don’t pay they will block my number and blacklist me from Mobile usage. The lady tells me that the SMS was sent to you and you deleted your message. She was behaving with me like I was a criminal and I did some crime. The lady Ms.Nirmala tells me that go and read the terms and conditions and she is not at all interested in reading the terms and conditions and actually she doesn’t have any clue/idea about terms and conditions.

Airtel customer support has been notified about the posted complaint.

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Even i faced this problem. Gamepind service was enabled by default on my number and i was paying heavy sms charges every month, was wondering how this bill was getting generated.
After few months realised it was due to this service of airtel that anyway i never used.
Very bad airtel postpaid connection, you land up in paying much more than you expected your monthly rentals.

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I called the airtel costumer care helpline and wanted to talk with customer care executive, but there is no option for that. Very rubbish. I wanted to tell them to stop sending me the cricket and festival offer packs which is named airtel services. I don't want them . It's hanging my phone when I'm watching videos and it irritates me a lot. If you can help me in this, then please stop sending me the offer regarding the cricket and festivals etc

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Address: 781125

I am using prepaid mobile [protected].. on 22nd may 2018 it says outgoing facility to this number has stop due to non payments... Actually i don't have due loan or anythng but it jus says it stop the service... This is very pathetic.. i can't even call the customer care again.. Also the next day i tried recharging the balance hoping it will work but that doesn't work too... And the internet service is also banned again... What shall I really...

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Address: Chennai, Tamil Nadu, 600077

I took a airtel connection with 999 plan. My number [protected]. Things went smooth.in february month they billed excess amount. When i contacted they said some reasons. I refused to pay and stopped using it. But every month they kept on increasing the bills and making threatening calls and using abusive words telling to make payment. I did not expect this type of things from airtel...

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P

P.Gopala Krishna

from Hyderabad, Telangana

May 22, 2018

Our's is corporate connection in that one cell no is providing by me [protected]

we are paid the bill amount of Rs.8, 500/- on 07.05.2018 wide chq no.365920 but it is not reflecting in our a/c for that outgoing is barred. so i am requesting the authorities to look into the matter do the nessary immediately.

V

vibhooti tripathi

from Pune, Maharashtra

May 22, 2018

I had recharged my Airtel number [protected] with yours 149 RS pack but my internet speed is worse than a 2g speed though I recharged for 4g I am highly unsatisfiedif the problem persists again I shall have to take a step and will not be a Airtel customer anymore

P

pm1977

from Bengaluru, Karnataka

May 22, 2018

This is to bring to your kind attention that I was travelling abroad for the duration of 10-Days from 18th April 2018 till April 28 2018. I got an international roaming pack activated for 10 days for the amount of 2999 from Airtel APP and also called Airtel customer executive. The travel pack was activated and I was told specifically by the executive the pack would deactivate on its own, post expiration. I returned to Bangalore on April 28th 2018, the data pack was auto-renewed for a period of another 10 days that is from April 28th 2018, but there was no intimation by email or SMS after the auto-renewal. I had no clue about and the auto-renewal. So I have been charged twice Rs.2999 in March-April and April-May 2018.

I paid a bill amounting to Rs.4061 on May 4th 2018, for the duration of one month from 20th March 2018 to 19th April 2018 which included IR Rs.2999. On 22nd May 2018, I got a bill from Airtel with the international roaming pack amount added again. When I tried to contact the airtel customer service regarding the same additional charges and about no information regarding the re-activation of the pack, I was in communication with Ms. Nirmala from the Airtel Karnataka circle office who told me I used a Phone call on the morning of April 28th 2018, due to which my plan was reactivated.

As I had requested my international roaming pack be deactivated after 10 days, I fail to understand why it did not happen. And if I used data on the morning of the 28th of April 2018, it should have been included in the normal bill that I would have paid for the next billing cycle. I was duped by the executive over phone, if the pack was on auto-renewal, why was I not informed at the airport by the executive despite specifically asking regarding the same! Also after talking with the executive, I was told that I would have to pay the extra charges for which I was not informed at the while taking the IR pack or in any email/SMS. My phone number is a post-paid number, so the bill amount was added and now I have to pay charges for a pack I did not ask to be activated

Kindly see to this lackadaisical attitude of your customer service so that these extra charges are waived off and justice is met with. This was a mental harassment to me and Ms. Nirmala threatened me about if I don’t pay they will block my number and blacklist me from Mobile usage. The lady tells me that the SMS was sent to you and you deleted your message. She was behaving with me like I was a criminal and I did some crime. The lady Ms.Nirmala tells me that go and read the terms and conditions and she is not at all interested in reading the terms and conditions and actually she doesn’t have any clue/idea about terms and conditions.

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Address: New Delhi, Delhi, 110015

I have recharged my mobile number [protected] through 2 different debit cards for rs. 249 for 2 times on 13th may 2018 and one on 17th may 2018 for rs 249.
The amount was deducted from my bank account but recharge was not successful and the amount has not been refunded yet.
Please see to it and refund my amount as soon as possible.

Regards
Simran

Airtel customer support has been notified about the posted complaint.

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B

Bala Swarnalatha

from Macherla, Andhra Pradesh

May 22, 2018

Sir/Madam

Please mail April, 2018 bill payment receipt of Mobile No.[protected] to email id [protected]@gmail.com

M. Vijaya Kumar.

L

linda Joseph

from Bengaluru, Karnataka

May 22, 2018

I have recharged my airtel prepaid sim on first week of may that is this month its not even 28days.So please do the needful. I am not able to make calls. When i make calls ivr is playing saying insufficient balance please recharge how is it possible.Either rseolve this issue or refund back

linda Joseph's reply, May 17, 2018

i need an update on this why my calls are blocked not even 28days days before that only services are blocked.

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Address: 560008

Issue
*
My airtel broadband loses connection everyday for few minutes. Most of the times during prime time (Morning around 9 am). As an example, on may 21, it was down for few minutes at 11:34 am, 11:41 am, 8:50 pm, and 9:28 pm.

Complained and they promise a time wherein they never turn up. Escalated to appellate team in airtel per their customer care recommendation. I do not see any ownership and no updates if...

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Address: New Delhi, Delhi, 110014

Website: airtel.in

I have been using airtel connection since 2003.
I have a balance of 900+ in my acct, but some how not able to use it to recharge for 448 offer package.

I tried to recharge the offer options (448, 499, 199, etc) using my account balance today, but was not successful in doing the same. It said there is a technical error and to contact customer care.
I approached the customer care and they informed me that due to government regularisations we cannot use acct balance to recharge for offer recharge options.
When i asked for such terms and conditions, they were un able to provide any proofs.
The company is stooped to such a low trying to burgle their customers now.

It is time to go for jio connection via mnp.

Airtel customer support has been notified about the posted complaint.

May 25, 2018

Updated by hitzi Airtel has already shut down my incoming calls.

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A

Abhi_pat

from Godda, Jharkhand

May 22, 2018

I have not get ant SMS from BANKS of CREDIT and DEBIT.I am facing so much problems in Banking

2. By Whom Order Airtel Open my AIrtel BANKING ACCOUNT.The day when the company itself open my account the problem starts in my regular banking.Please do needful other wise more problems occurs.

R

Rajkagarwal

from Modasa, Gujarat

May 22, 2018

There is an unidentifiable number in prepaid mobile number [protected]. The number is[protected] can you please tell me to whom this number belongs and amount of ₹2.5 & ₹1.5 was deducted in the bill.

I was also charged ₹99 for IR99 product which I haven’t requested.

H

Harjot Dhanesar

from Patiala, Punjab

May 22, 2018

Your company not provide best network in our village and we not get best offers

G

gagananand

from Jabalpur, Madhya Pradesh

May 22, 2018

Landline is dead kindly solve this problem as soon as possible.
please check the landline line for future purpose because this problem face my me in many time. im not happy with the airtel network.

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Address: 600116

Website: airtel.in

I ported my mobile number from jio to airtel because of poor network connectivity on jio. When i applied for porting, they charged me 229rs. For recharge. My number was ported and i replaced my jio sim with airtel sim saying no balance and i am unable to make calls. I am supposed to make important calls, so recharged my connection for 449rs to make calls at 8am. Customer care knows that i have validity for 449rs. By knowing it, they recharged my account unnecessarily with 229rs at 10:41am which is of no use. Why do they recharge my account when it has validity and a recharge was done on the same day 2 hours before. When i asked the customer care, he responds simply saying since you paid 229rs money for recharge. Why do you waste public money for no reason? Customer care guy horribly argues with me that he did right and i recharged it unnecessarily. I need to make a important call, i have to recharge to make calls. I cant wait till 10:41am to make calls. Worst behavior.

May 23, 2018

Complaint marked as Resolved

They reverted back the recharge amount of 199Rs to my airtel account.

Airtel customer support has been notified about the posted complaint.

May 23, 2018

Updated by nandasit My name is nandakumar. I got call from airtel today morning and resolved my previous compliant. They credited back the unnecessary recharge of 199rs. To my account but then there was 5rs deduction every 1 hour stating sms services which i did not opt for. Why airtel is sucking people’s money when they don’t opt for? They enable unnecessary services on their own and charge customers. Please keep the customers happy. Without customer, you don’t exist (Eg: aircel). Please keep in mind that keeping customer’s happiness is the ultimate goal of business and not money. I also deactivated my dnd services but still my money is getting deducted very oftenly. Please deactivate all the entertainment services from my account and don’t disturb.

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D

Deepjyoti Sutradhar

from Khawhai, Mizoram

May 22, 2018

Very weak 4g network near civil hospital golaghat. Trouble to submit my official reports due to non availability of 4g network. Request to improve the service.

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Address: 590016

Website: www.airtel.in

Dr. Tajahmed n dongargaon
Plot number 2209, cts no - 7410, sector no -9, mm extension
Mahanteshnagar, belgaum, karnataka
Contact details: [protected]

User id –[protected]_kk
Telephone number – [protected]
Relationship number – [protected]
Registered alt no - [protected]
Registered email id: dr. [protected]@gmail.com

Brief regarding the inconvenience and negligence:
I have called 121 to disconnect my airtel broadband connection as detailed above, mainly because i was out of station.
Customer care executive: forced me to keep the connection in safe custody with free activation and activated safe custody,
Without my orientation the safe custody has been deactivated and received the mail as – (On date 09/03/2018 - safe custody/number locker facility has been activated for your airtel fixedline/broadband no. [protected], w. E. F. 09-mar-2018.)
Same day i called the 121, and again told to disconnect the connection
Same reply by the customer care executive: on date 31/03/2018 - safe custody/number locker facility has been deactivated for your airtel fixed line/broadband no. [protected].

Within these many days i have called more than 20 times to solve the problem, and by mistakenly bill also got generated, and again i called 121; customer care executive asks the pardon for incontinence (After analyzing the details, it took me around more than half an hour for calls and luckily i have the record of each call) and all the time told me that, sir this is by mistake happened and it will be rectified and solved within few 24 hours/72 hours so on.

Kindly solve this dragon of airtel inconvenience.
Kindly make the disconnection of above said airtel broadband number with nullifying amount to be paid. (Which has generated by mistakenly within safe custody period)
I’m fed up with this problem.

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Address: Nashik, Maharashtra, 422003

As per advise of your sales representative, we have purchased wi-fi router and sim card no. [protected] - relation ship no. [protected] in the month of feb. 2018. We have paid for 6 months also.

Upto april 18 we have no problem for the wi-fi connection. From may 2018 we are facing problem for the net work. From last 10 days we are not receiving the net work. On [protected]. We have complained various times. We are receiving calls confirming they are sending person for checking the propblem
Not person visited us so far

We are having authorised workshop of bosch. Adress : rovin motors, near adgaon flyover, adgaon shivar, nashik

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