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Airtel Complaints & Reviews

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Updated: Jun 10, 2026

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I got a message in the morning at 11.58 am from aa-airsep:

[ mobistore service has been activated @ rs 50.0 for 5 day (S). Txn id S[protected], 21may18 11:57. Service will be renewed after validity expiry. To use, click http://mobistore.mobi (Data charges apply). To deactivate, call or sms stop to 155223. More services? Call 56789 ]

I did not activate any kind of service nor i did subscribe to any service. Please overlook the issue and refund my money back to my account

Airtel customer support has been notified about the posted complaint.

May 24, 2018

Updated by kamaljio Worst customer care... customer are being taken for granted.
Instead of resolving the issue they just puts the call on IVR

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Address: Mumbai City, Maharashtra, 400705

Koi pada likha hai company mai.. Ya fir kisko english padne nahi aata hai isliye ye baar hindi mai type kar raha hu â¦.

Bull ### ka matlab gobar hota shayad ye bi padna nahi aata hai â¦ ya fir ye baat sach hai lato ke bhoot batao se nahi mante â¦.. Itne beshram log kaam karte hai airtel mai â¦ ke ek mail ka reply karne mai samram aata hai â¦.

Aise umeed hai itne pade likho se .. Jab company ka ceo aur md is he reply karna nahi janta hai toh employ kise karne reply â¦

sach mai bekhari company ho gaye sirf bill ke call karo kaam naam pe câ¦ya bante ho customer ko â¦â¦

agar ab hindi bi padna nahi aata hai toh ye post to duniya sab ko pata chalna chaye â¦ .

Regards,
prahlad sharma
[protected]

May 24, 2018

Complaint marked as Resolved

Dear Mr. Prahlad Sharma, Thank you for your email dated 15th May 2018 regarding weak network coverage issue for airtel mobile number 9833201212. We apologize for the inconvenience that you have been facing due to network issue at â€œICICI lombard 13th floor Vishwroop ITpark sec.30 opposite Vashi Station Navi Mumbai 400705â€. We understand how upsetting this must be and we appreciate your patience in this matter. As per your telephonic discussion on 9167990334 with the undersigned dated 16th May 2018, this is to apprise you that on receipt of your complaint, our technical team has conducted a survey in your area. The team has confirmed availability of adequate outdoor coverage in your area. However, in indoors the coverage may be weak. For your information, the strength of signals on your handset screen can vary due to the atmospheric conditions and topography affecting the radio waves. Further, we have taken your address as an input for future planning and we will keep you updated on the same. We appreciate & value your feedback as this helps us in planning our future network augmentation. For any future assistance, please contact us at [email protected]. Regards, Yogita Soni Customer Experience bharti airtel limited On Tue, 15 May 2018 at 02:39 PM wrote: 9167990334 From: Net [mailto:[email protected]] Sent: Tuesday, May 15, 2018 2:20 PM To: Prahlad Sharma /BSG/ICICILOMBARD/ANDH Subject: RE: SR No : 77852061, 80004827, 81696108 & 83815861 _ 9833201212 Dear Mr. Prahlad Sharma, Thank you for your email dated 14th May 2018 regarding network issue for airtel number 9833201212. We tried to reach you at 9833201212 on 15thMay 2018 at 2:16 PM. However, we were unable to establish contact with you as there was no response. We would appreciate if you could write back to us stating your alternate contact number and we would be glad to assist you. For any future assistance, please contact us at [email protected]. Regards, Yogita Soni Customer Experience bharti airtel limited On Mon, 14 May 2018 at 12:27 PM wrote: What is final updateâ€¦ From: Net [mailto:[email protected]] Sent: Tuesday, May 01, 2018 1:04 PM To: Prahlad Sharma /BSG/ICICILOMBARD/ANDH Subject: RE: SR No : 77852061, 80004827, 81696108 & 83815861 _ 9833201212 Dear Mr. Prahlad Sharma, Thank you for your email dated 24th April 2018 regarding weak network coverage issue for airtel mobile number 9833201212. We apologize for the inconvenience that you have been facing due to network issue at â€œICICI lombard 13th floor Vishwroop ITpark sec.30 opposite Vashi Station Navi Mumbai 400705â€. We understand how upsetting this must be and we appreciate your patience in this matter. As per your telephonic discussion on 9833201212 with the undersigned dated 1stMay 2018, this is to apprise you that on receipt of your complaint, our technical team has conducted a survey in your area. The team has confirmed availability of adequate outdoor coverage in your area. However, in indoors the coverage may be weak. For your information, the strength of signals on your handset screen can vary due to the atmospheric conditions and topography affecting the radio waves. Further, we have taken your address as an input for future planning and we will keep you updated on the same. We appreciate & value your feedback as this helps us in planning our future network augmentation. For any future assistance, please contact us [email protected]. Regards, Yogita Soni Customer Experience bharti airtel limited On Tue, 24 Apr 2018 at 01:49 PM wrote: Hi Mr. Vittal, Finally you had disconnect my outgoing call Thank you for your bull shit service provided my your â€¦. Companyâ€¦ For the payment your giving me daily call for the service not single call from your company.. Are your company is beggar who just want the payment without service. If your company is beggar your employee are accepting that than I will pay you my bill without your services. If you donâ€™t have time to read my mail than getting ready for the legal mail in short timeâ€¦ This is really very shame of your company & employees they even donâ€™t answer the call useless no share of Mr. Manish Jain : 022-40030143 even wrong was update on your websiteâ€¦ This is last mail next will be mail from consumer or police FIR again you for misguiding customer with false promise on the TVâ€¦. Regards, Prahlad Sharma 9167990334. From: Prahlad Sharma /BSG/ICICILOMBARD/ANDH Sent: Wednesday, April 04, 2018 5:10 PM To: [email protected]; [email protected]; [email protected]; [email protected]; [email protected]; [email protected] Cc: [email protected]; [email protected]; [email protected]; [email protected]; [email protected] Subject: RE: SR No : 77852061, 80004827, 81696108 & 83815861 _ Is anyone is there .. Anyone â€¦ ?????? Regards, Prahlad Sharma From: Prahlad Sharma /BSG/ICICILOMBARD/ANDH Sent: Wednesday, April 04, 2018 10:25 AM To: [email protected];[email protected] Cc: [email protected];[email protected];[email protected];[email protected];[email protected];[email protected];[email protected];[email protected];[email protected] Subject: RE: SR No : 77852061, 80004827, 81696108 & 83815861 _ Hi Good Morning.. Is anyone reading my mail â€¦ Any one working who can reply for this mail â€¦ Regards, Prahlad Sharma From: Prahlad Sharma /BSG/ICICILOMBARD/ANDH Sent: Monday, April 02, 2018 4:50 PM To: [email protected];[email protected] Cc: [email protected];[email protected];[email protected];[email protected];[email protected];[email protected];[email protected];[email protected];[email protected] Subject: RE: SR No : 77852061, 80004827, 81696108 & 83815861 _ Hi Good Afternoon, I has received the call from Sarita Singh from Delhi just 15 min back.. She was giving me time line 3 month from the month of April. Can any one answer what hell your team did since month of Oct 2017â€¦ Donâ€™t behave like beggar just want bill payment in again customer get service or notâ€¦ totally fault & miss communication & Just want that customer listen to you .. Listen the call attachment with the mail â€¦. Please guide your employee how to talk with the customer. They mid be forgot that there are working on out payment â€¦ This is really shame on the service. Know need the thing on the written communication _ next mail social networking with all the call recording & consumer forum. Regards, Prahlad Sharma 9167990334 From: Prahlad Sharma /BSG/ICICILOMBARD/ANDH Sent: Monday, April 02, 2018 1:50 PM To: [email protected];[email protected] Cc: [email protected];[email protected];[email protected];[email protected];[email protected];[email protected]; [email protected] Subject: SR No : 77852061, 80004827, 81696108 & 83815861 _ Dear Gopal Sir, This mail is to let how good your service given to your customer from last more than 6 month.. I can understand this mail will not impact to you as if one customer move from your service, so it will not impact in your business.. As you people make fool to the customer for your best network in all over the India. However, sorry to say that bull shit network & service I m face since 7 month, but still no resolution because you people donâ€™t border just are getting the money every month or if we wonâ€™t pay for the you will stop the service. Since, Oct I m facing huge network issue two time survey has been done given the time line promise but no resolution. For proof find the SR No : 77852061, 80004827, 81696108 & 83815861 again my phone no 983320121. I m waiting for response from your side.. or next step will be consumer forum. Regards, Prahlad Sharma 9167990334 check the mail... please resolution you have discussed with me ...

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Address: 390007

Respected Sir,

My self Sabhajeet Yadav, taken this connection [protected] in March'18, it was working properly at initial days and after that started facing network issue and data speed issue in my mobile Redmi note 4.
Getting speed below 200 kbps in alkapuri Vadodara area where you having enough network site as per your website and also having full network zone. Attached the network site map for your reference.

I had made the complaint on 30-march-18 and till date it is in under process, I have 153 GB data in my account and not able to use that what is meaning of fastest network in india - Airtel, the worst network provide by airtel in Gujarat and also not responding customers complain, the customer care is just to take complain and forward to airtel noting else, no follow-up, no closer of the complain, even I didn't received a single call from network team after that, only getting answer from customer care that it's under process.

It's better to take JIO connection which is providing batter speed and good quality of voice in just RS 498 for 84 days and I m here paying RS 500 for 30 days and no use of Data, just paying money to collect data in account.

If possible please resolve the issue on priority or else will do the portout along 31 connection from my organization.

I am not going to pay money just for collecting data in account, I need internet speed not internet GB in account.

Regards
Sabhajeet Yadav

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Address: 390007

Respected Sir,

My self Sabhajeet Yadav, taken this connection [protected] in March'18, it was working properly at initial days and after that started facing network issue and data speed issue in my mobile Redmi note 4.
Getting speed below 200 kbps in alkapuri Vadodara area where you having enough network site as per your website and also having full network zone. Attached the network site map for your reference.

I had made the complaint on 30-march-18 and till date it is in under process, I have 153 GB data in my account and not able to use that what is meaning of fastest network in india - Airtel, the worst network provide by airtel in Gujarat and also not responding customers complain, the customer care is just to take complain and forward to airtel noting else, no follow-up, no closer of the complain, even I didn't received a single call from network team after that, only getting answer from customer care that it's under process.

It's better to take JIO connection which is providing batter speed and good quality of voice in just RS 498 for 84 days and I m here paying RS 500 for 30 days and no use of Data, just paying money to collect data in account.

If possible please resolve the issue on priority or else will do the portout along 31 connection from my organization.

I am not going to pay money just for collecting data in account, I need internet speed not internet GB in account.

Regards
Sabhajeet Yadav

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I have corporate cug connection bajaj finserv with sim [protected].
For reimbursement of monthly bill, we have to insert gstn, kindly give subject number so that i can apply to my company for my bill. This complaint is not against the organisation but for the general information required for smoothness of billing monthly cycle. Thank you very much

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Address: 560102

Website: Airtel

My daughter a school student travelling abroad US between 20-30 April 2018 and I have taken basic Roaming service of 149 INR, customer care only explains this is a basic charge and certain data and voice usage will be applicable. In Day 1 20-April. as per Airtel they claimed the usage was 3000 INR and hence they over write it with 649 Package per day without sending any SMS or barring the number ro call as my credit limit for 2 numbers combined was only 3600 INR. After 30 April when my daughter is back, they send a SMS saying they barred the International roaming but charged 12 480 /- INR. So I think this unethical charge from Airtel to customer without my consent and they have not explained this during taking the IR service help. Need help and want this bill to be discounted for 10 days with 649 INR each day .. They already taken the money from the bank

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Address: New Delhi, Delhi, 110034

Website: www.airtel.in

Dear Sir,
A airtel Agent mobile number [protected] is take document and Payment of Rs. 5428 in a link provided by him. but after this he is not ansewring my call and no connection is installed on my place what should i do?
i call to airtel he said there is no space in your area to install new connection. please revert me as soon as posible....

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Address: Hyderabad, Andhra Pradesh, 500016

I recharged with 399rs pack in airtel, its worthless, i complained so may times regarding the network and data problems, the customer care service will told like they will solve asap its like nightmare for us. I was given so many complaint they don't have proper solutions. So i decide to port airtel another network.
India slowest network """""airtel""""""

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Address: Hyderabad, Andhra Pradesh, 500081

Website: www.airtel.in

Airtel cheats and loots! Beware friends!

I have done a recharge with airtel after a long time for rs. 149. (Which offers 1gb/day, ul calls and 100 sms per day, as per the airtel app and also a message i received.)

Surprisingly i observed that i have got only 300 mb balance and no ul calls and nothing as per the recharge plan that was showing. Hence i called customer care and they said there is a issue that is currently going on and would take 24 hours and at max. Till 4 pm next it would get resolved. So i asked them that what for the 1 day validity that i lose. They said nothing can be done for that and my validity can't be 28 days and it will be 27 days only if its get resolved in next 24 hours. Also i said i will put in social media consumer complaints forum and mnp my existing airtel prepaid, postpaid and dth connections she said, please go ahead and do. After that i asked her to escalate to supervisor, she kept me on hold for 4 times and said there are no supervisors available. I said i will wait, but still she didn't do and said that i will get a call back within 4 hours or you can call back us. As i have asked i will wait for those many hours, then she said you are not only customer will call and can't keep you on call for long time. Hence i asked put me on queue if the supervisors are on other calls and then she finally forwarded it connected to supervisor immediately and again same kind of story continued. I have recorded the conversation as well.

So i would just like to let you know all airtel customers to keep informed. I am sharing a pic as of the proof of recharge message and offer screenshot from airtel app.

If they are doing the same for lakhs or crores of customers if they are really having, how much they are looting from the customers? (If it is 1 rs per customer). Airtel india airtel citizen consumer and civic action group (Cag) consumers association of india

— in hyderabad.

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Address: New Delhi, Delhi, 110049

Website: www.airtel.in

Dear sir/ madam,

I dr prashant ramteke, recently installed airtel internet dth annual plan of 5999/- considering the good reputation and service of the airtel. It was installed on 16 may and the person who came for installation told me that when you received your tv just call me, i will come for demonstration.
I got my lg tv on 19th may.
He has not came for demonstration even after repeated calls.
Somehow i manage to activate the dth by verbal commands given by him on phone, but know the remote is not working.
So, since 21st i am repetedly contacting mr ankur (The person who installed the dth) and customer care (4-5 times), but not got any effective response.
My airtel digital tv id: [protected]
Complaint no. : 74977902
I am fed-up with false promises made by customer care and lost my faith towards your pathetic customer care services.
Kindly look into the matter as soon as possible.
If its not possible for you to resolve the issue, kindly take away your set-top box and refund my money.

This whole letter is the exact copy of the mail which i mailed to
[protected]@airtel.com, dthnodal. [protected]@in. Airtel.com, corporate. [protected]@bharti.in before 1 hr and had not received any response. So i want to forward this through the indian consumer complaints forum to expect some response.

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Address: Kollam, Kerala, 691508

Sir/ma'am,
I am an user of airtel mobile number [protected]. Till yesterday i had a balance below 10 and my sim was in a base model china set. Yesterday evening i recharged my phone two times with 70 and changed the sim to a smart phone. Till yesterday i had a balance of 105. Something.
Today morning i woke up at 3:30 to have food for fasting and i had turned the phone into flight mode to save battery charge and just opened and replied to some messages on whatsapp through wifi. Then i slept and when i woke up at 9 and turned the phone back to normal mode i got a message that mobile store service has been successfully activated on your mobile and you have been charged 70 rupees. I called the customer care and they told the service has been activated through internet. See my phone is a rooted one with a custom patch so doesn't shows any ads. Then regarding browsing also i checked the browser i haven't browsed any site today and haven't seen any history of airtel site in the complete month. And even if i had clicked on the service activation page the sim needs to send that information to telecom. How can that happen in flight mode. When i asked these there was no response and she just kept in saying i had activated service through internet and she just has the option to deactivate. Then i told i want to talk to an higher official and my call was transferred to a lady named mary. I told her the problem and she first said the service might be activated within any time in 72 hours and when i told till yesterday my sim was in a base model phone she said the service is activated via sms. I asked in china phones the ussd pop up don't come so there is only one way to activate that is by sending message and in my sent box also there is no message then she was like repeating the usual line like you have only activated the service and we can't do anything but cancel it. Then finally just before hanging up the reason they told me was when i insterted the sim in smartphone they got a stop request of flash message. I don't know if sending stop messages activate services. And that too wasn't done by me it's automatic. This has happened before also when i had put my sim in smartphone. The moment i turn the phone on i would get a message that last message cost was 0.00 but the only difference i could find was that this time i had a high balance.
Kindly provide a solution.
Thank you

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Address: Kolkata, West Bengal, 700022

This is getting ridiculous. Every time i call a 1860 number from my number [protected] i keep getting a few beeps and the call gets disconnected. The issue persists over multiple handsets. On calling the customer care the standard response is that it will be resolved in 48 hours or that it will work after restarting the phone which hasn't worked. Not great customer service. If a resolution is not provided i will be forced to change subscribers....

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Address: Bikaner, Rajasthan, 334001

Recharge of 399 done two time cause of slow internet speed at my grand duos i spoke 2-3 time to airtel but they r not refunding my money back they told me do what u want will not refund ur money. I asked them to give me benifit of 399 recharge give 2.8 gb data par day but they r not able to give me this benifit plz help me
My cell number is :- [protected]
Sunil mehra
Thanks

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Hi,

I have recently ported my sim from vodafone to airtel. Vodafone has stopped their services since last night and i am receiving no network from that carrier. I tried to use the airtel sim and the network still doesn't show. The issue has been there for more than 12 hours now. Can you please look into this and find a resolution immediately?

Phone number : [protected]
Alternate phone number : [protected]

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I got a message on 18th may at 4.03 pm from at-airinf:

Thanks for choosing mobistore on your airtel mobile. You have been charged rs.60.0 for 6 days. A/c balance:rs.3.16 at 16:02 to deactivate, call or sms stop to 155223

I did not activate any kind of service nor i did subscribe to any service. I saw this message on 22 may 2018, i called customer care and reported this issue, the executives were becoming real comedians they told me these bull # stories (Exactly in this order)
1. That i had sent sms confirmation accepting this service that is why they charged me. I checked send messages but there was no such confirmations.
2. Then changed the story the sms confirmation became pop pup message which i confirmed and resulted in a charge.
3. When i asked for cancellation of this service and refund, there was a whole new story they were making up that " it is no service charged by airtel, it is a third party service and there is no refund option. But this time i got really confused that ' how can these people charge for a service that they do not provide'?
4. When the call was transferred to a senior there was again a new story: she told me this -" if you had reported it within 24 hours we would have refunded the amount'.
Seriously? If it was third party service then what is that damn deal about "24 hours"?
These guys reminded me of that movie called ' wolf of the wall street'
5. I have a suggestion ; just look in to your phone, how many pop up messages will be there in period of 10 days can recall?
Can you even remember the name of the services they offer?

When we customers use a bit of common sense it can clearly seen that the things they were doing is a complete fraud.

Kindly look in to this matter and do the need full.

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Address: New Delhi, Delhi, 110034

Website: airtel.in

Hi,

I was doing a recharge for my airtel dth using myairtel application, but it wrongly recharged my airtel prepaid phone.

The transaction was made using airtel payments banks. Kindly help me on the reversal of the same.

Details:
Date: may 23, 2018
Dth number: [protected]-001
Order no:[protected]

While recharging it was showing for airtel digital tv, but somehow it wrongly credited that amount to my prepaid mobile nuymber.

Regards,
Aakash.

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This is to mention that my mother mrs mira ghosh was having the airtei mobile prepaid connection with number [protected]. Due to her demise i went to airtel office of city centre1, salt lake, kolkata two months back to transfer the number in my name (Rimi biswas). I was informed from the office that for name transfer the plan has to be changed to post paid plan and i need to carry on the plan minimum for 5 months for getting converted to prepaid again. Though initially i was not convinced but ultimately under their influence agreed to shift to the post paid plan as suggested by a counter sales man for which i need to pay rs349/month and getting the facility o[censored]nlimited call.
Now i have received sms few days back that i have been charged rs791.71 for last two months which does not match the according to the above mentioned plan explained to me. Out going call facility was stopped. Yesterday (23.5.18) i again went to the above mentioned airtel office for converting it to prepaid plan. Then they told me that i need to pay rs797 as outstanding to get converted to prepaid plan. I paid the amount immediately. Then surprisingly i received another sms immediately for paying rs 200 more which they told from above mentioned office as rental fee from 3.5.18 to 23.5.18. They again advised me to pay that rs.200 on spot for converting to prepaid plan. I did the payment immediately as advised by them but surprisingly they refused to give any bill or receipt or details against the above two payments i made. Then i received the sms that my request for converting the plan to prepaid has been accepted and from city centre 1 office they confirmed that it will be done within 4 working days. Adding to my surprise after coming back to home i got sms from customer care acknowledging the receiving of payments of two above mentioned amounts and also advised me to pay rs220.29p more as due to continue with the procedure. Under this circumstances i would request you to disconnect my line with immediate effect (24.5.2018) since i dont want to continue with airtel services any more. Moreover until and unless i get bill details with proper receipt for the above mentioned payments i made and proper bill details for the amount due i am unable to pay any amount further.
Kindly discontinue my line with immediate effect (24.5.2018).
Yesterday my case was handled by ms suparna pal.
Looking forward for your valuable cooperation.

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Address: Kullu, Himachal Pradesh, 175129

Hi.
I added a no to my airtel postpaid connection after a call from your executive. The no added was a pre paid no. And it was to be chnaged to a post paid no. Now its been more than a month the sim card has not been delivered to me. There has been no follow up from your office. I had to call your office every time to ask when will the sim card be delivered. I have faced a lot of inconvience because i could not use my no. And above that i had to buy another sim card. How is this issue going to be resolved. I want to discontinue with the new scheme as well as i want my pre paid no to work as it worked before. The charges of adding the other no has been added to my postpaid bill though i never received the new sim card and the pre no is also not working since 18th april.

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Hi
Yesterday 23-5-18 i recharged my airtel mobile number [protected] with rs.149/-
After purchase i got confirmation message from airtel and money deducted from my bank account, but product or pack is not activated till now.
I called customer care and asked for help
They told "some technical issue is occurred at airtel maintenance side, we will activate your pack after 6 hours.
But after 6 hours also pack was not activated".
I called customer care again, they said same thing but this time they increased the time to resolve my issue to next day
The staff were not cooperative, poor knowledgeable, don't have proper manners
And they are not listening my issue. Instead of accepting my complaint they cut the call and denied my request.

So i called again asked "why you guys cut the call and why you denying my request or complaint"
They told very politely that "we have no option to cut the call but we have a special feature that is automatic call denying option at airtel executive end".
I don't know how airtel only using this call denying feature and dropping customer calls intentionally.
This is the work culture of airtel and tgeir employees and this is way they are behaving with customers denying complaints.
Worst airtel customer care services.
I don't know whom to contact bcz customer care only not listening to customer problems, then what is the use of customer care.

Oct 29, 2018

Complaint marked as Resolved

Not yet resolved the issue and no response them. Waste of complaining here

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Oct 29, 2018

Updated by [email protected] Respective team or authorities not resolved my issue and it is waste of waiting for solution.

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Address: Kolar, Karnataka, 563101

Hi my self puneeth fom kolar, karnataka. There is a airtel mobile tower in residencial area. (P c extension) exact location will be given below...
People in those area are facing lot of health issues.
So much redaction causing so much problems
Please take a proper actions to remove the tower as soon as possible.
Before facing legal issues.

Contact no:
[protected]

Dropped pin
Near jayanagara, kolar, karnataka 563101

https://goo.gl/maps/QSgyCZcbpHE2

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