Airtel Complaints & Reviews

I am your permanent customer since last 10 years & is facing rude behaviour from your cc staff. I had made a request on 13/5/18 for shifting of my broadband connection from delhi to noida with landline no.[protected].
I was told by cc staff that it will take 3 to 5 days & on thursday i received a call that we are coming for fitting the lines. As it was very unexpected but then only i tried to reach home at the fixed time. Due to traffic jam i got delayed & the person left the site.
When i called him, he told that next day someone will come. But after that no one turned up.
When i called cc they told that all the slots of your area is full & we will not able to provide you connection in that area.
Now what should i do?
I am your 10 year old customer.
Should i shift to some other service provider?
I am withiut wifi since last 8 days.
My son is in usa & i have to call daily to my son.
This is enough for my connection or should i knock the door of higher authority.

Regards
Gurmeet singh
A-39, ff
Sector-20, noida
[protected]

Hello i m not able to call nor message since morning today several time i hve takn my sim card out of my mobile n thn re insert it but no way is working on it still it showing no service my bill has been paid even though m suffering frm this stupidity of emergency call no service tag on my samaung s8 plus

plz rectify my problem ASAP

I recharged wrongly by mobile no. With airtel payments bank. Amount was 399. My number is already having a plan of 509 and hence i cannot use 399 plan. When i asked costomer care to refund. He deined to help. What kind of poor service. It was on 6 april when i recharged for 509 plan on my airtel no. It will expire on 6 july. Now today i. E on 21st may i was trying to recharge my friend's number with a plan 399 but wrongly i recharged my number which is already having a plan of 509. Now i called costomer care to refund my 399 amount because both plans are unlimited and i cannot use the 399 plan fully.. So i asked for refund. But costomer care denied and did not refund my money.. They are not providing me the service for 399 plan. So why should i pay for the plan.

Cust. I'd.[protected]-001, I m Airtel customer had your DTH annual package thinking that you are best from other but to my utter dis-satisfaction. Your customer care is pathetic before they could assist they disconnect the call and don't even bother to assist customer. I called your [protected] no call back, [protected] spoke to Manav he disconnected the call just now...I don't think u want to retain ur customers...pathetic experience with AIRTEL should stop using ur services forever...

Cust. I'd.[protected]-001, I m Airtel customer had your DTH annual package thinking that you are best from other but to my utter dis-satisfaction. Your customer care is pathetic before they could assist they disconnect the call and don't even bother to assist customer. I called your [protected] no call back, [protected] spoke to Manav he disconnected the call just now...I don't think u want to retain ur customers...pathetic experience with AIRTEL should stop using it services forever...

Dear sir
I was used broadband past 4 years, and last Sep 2017disconnected my broadband due to I went aborad. Now I wish to activate my broadband, and I requested on last Friday 18/05/2018, and service executive came on sunday(20/05/2018)they said we will come 3.30 p.m, but still they will not come after I called customer care executive they said your requested has been cancel due to no freebility in your area, i am living same address past 25 years, my question is I was used broadband past 4 years, but no freebility in my area?
Ph#[protected]
Mohan G

Dear sir,
I am using your postpaid mobile connection from last 5 yr as i already requested to you from last 1 yr please send my bill at my postal address but you dont take any action against after my complaint and charging late fees every month late fees charges of rs.100. So please wave my all charges from last 1 yr to till now. I[censored] want any other information please contact me on my no. [protected].

My name is v. Balakrishna ([protected]) and i work as information officer to vice president of india in new delhi. My son is studying in ahmedabad and my daughter in chennai. Both children came home for summer holidays (They only come home once in a year for which we both wife and husband look for). After coming to delhi, my son's sim ([protected]) stopped working from 15.05.2018 and my daughter's sim ([protected]) stopped working from 20.05.2018. When we contacted the nearest airtel store, we were given new sims but they will be activated only in their circles. They are scheduled to go back in july first week. Now both of my children are irritated as their mobiles are not working. And they are saying they will go back ans their sims are not activated in delhi.
Now airtel has to answer me why this situation arise. My children came home after an year and now they are at the verge of going back. I request airtel activate both the numbers mentioned above so that my children will stay back with us for some more days.

Dear Sir/Madam,

I have an airtel prepaid connection ([protected]) since 10 years, i was done a recharge by a retailer on 12.05.2018 & offer on my number is Rs.99.00 with benefit o[censored]nlimited all local, STD, Roaming calls, with 1 GB 3G/4G data & 100 local/STD SMS per day for 28 days.

On 20.05.2018 i was received a alert that your Rs.99 pack with Unlimited Calls & data benefit will expire in 2 days.how can it is possible ? when retailer check offer on my number then validity of this recharge is 28 days but suddenly validity of this recharge 10 days.Fourth time from your side i have face same problem.i also have other companies connections but there was no error in any company numbers.

kindly check what is the error & why my validity change again and again and again.

Thanking you.

Akhilesh Verma
[protected]
[protected]

I have login into airtel dth and did a recharge for 5801 rs on 9/5/2018. But the amount is not reflected in my account.
When i called airtel dth guys, they have not received the amount and called my bank guys, they told amount is credited.
Finally i come to know that, the amount credited to bharti televentures. But amount has to credit to bharti telemedia ltd.

When i log in into airtel dth, why the amount is not...

I had purchased an apple iphone x from apple online store, placed order on 09/may/2018 and cancelled on 11/may/2018 but showing refund initiated on 11/may/2018 showing on website. But the amount has not been credited to my account till today and no one was giving the information regarding this and replying that there is no technical team for airtel online store and no commitment in giving money and everyone was delaying the time for 1 to 3 days and they are doing this from past 10 days, so i suggest not to purchase any thing from airtel online store

https://www.airtel.in/s/selfcare/order-details?orderId=10031323

Our company name : advent retail
We are using airtel fixedline and broadband services from last 2 years,
Our connection no is : [protected]
Bill no. :[protected]
Bill date : 27-feb-2018

As we have deactivated additional plan of 75 gb which is known as "dsl usage charge" in airtel bill on january 2018, but still airtell is charing us this charge with tax on regular basis,
We have contacted airtel and tried to resolve this issue after this bill received, but still the charge the same and not regenerating bill with reimbursement.

I request you to kindly take my complaint as airtel is doing fraud with their genuine customer and not resolving issue on time, so customer has to suffer from these problem.

Thank you
Advent retail

Sir,
I have ported my sim from an airtel agent who called me for porting. She assured me i shall get unlimited calls, roaming free, 100sms per day. She confirmed me that 20 gb 4g deta be given in my package of rental rs. 200 which will be c/[censored]p to 200gb. But i have got only 5 gb. Deta. Her mob. No. Who called me is [protected]. So i request you to discuss with her and to do the needful so that i can get the 20 gb 4g deta. I can't imagine that the airtel can cheat me.
With thanks.

Below sms from airtel on 20 may 2018 at 23:53 was received on mob: [protected]:

Thanks for choosing mobistore on your airtel mobile. You have been charged rs50.0 for 5days. A/c balance: rs6.57 at 23:47. To deactivate, call or sms stop to 155223

After this i called to customer care. They told the request was given by me. At that no one was using the mobile nor any message was there in the inbox, which was sent.
I feel very bad about this.
I have not use any value added services
Plz refund my amount

Firoz [[protected]]

- 19may2018
- [protected]
Airtel is charging rs.70 per week as 'sport video' charges.
I have not subscribed any such service. They are changing from last 6 month but it come know when they charge 70. Airtel need to stop cheating its customers in the name o[censored]nwanted services.
I know first time they activated service without intimation o[censored]sers, and i[censored]ser stop the service then ok otherwise they start charging weekly and monthly. When user call there customer care then they says the service is activated by use.
I know that bcz that happened with me third time.
I want the airtel to reimburse the money which was charged so far.

Hi team,
I am vinesh ravi kumar a customer of airtel since a long time, my sim card was blocked on 18th may 2018 (All service blocked, calls, internet etc). When i reached to airtel gallery next day to get it fixed that time your one of agent told me that there is a difference in my surname it was not kumar it was jha, so i must have to change my number or i should covert it to post paid. I have provided my all documents at the time of purchase of this sim since long back and in my all document every details are same (Pan card, aadhar card, ration card etc) so whose fault is this, did i entered my details wrong to your system or your agents are irresponsible to do their work kindly. For your this ignorance i am suffering a lot from 18-05-18 onwards my number is not working i am unable to call anyone nor anyone can contact me. And at last i have to convert it to post paid plan and your agent said that they will send someone for verification at my residence on saturday evening or by sunday morning and card will be started within 48 hours, today its monday till now no one came to verify my address. I work for media i have no time to run behind this.
When i was in your airtel gallery i have seen a lot of customers suffering from same situation, if i had lot of time that day then i must have taken an video of all the cutomers suffering from this and send it to you and social media so every one must know about your service.

Regards,
Vinesh

Exact information that i received on my mobile from airtel company with this address, ai-airsep, stating:
Icon service has been activated @ rs 35.0 for 7day (S). Txn id s[protected], 18may18 04:46. Service will be renewed after validity expiry. To use, click http://111.118.179.35/at.icat.Ip (Data chages apply). To deactivate, call or sms stop to 155223. More services? Call 56789

I didn't subscribe to such nonsense!

Isn't this airtel loot?

An airtel customer of over a decade!

Mobistore service has been activated @ rs40.0 for 4day (S). Txn id s[protected], 21may18 07:03. Service will be renewed after validity expiry. To use, click http://mobistore.mobi (Data charges apply). To deactivate, call or sms stop to 155223. More services? Call 56789

This is activated in my mobile number [protected] even without any subscription, i request the team to overlook and refund the amount.

This kind of services had been deducted from my number earlier but got none resolved.

Thanks
Saradhi

I have been using airtel since quite some time and was pretty happy with the speed and call quality that was provided. But since i bought my new 4g phone which is 2weeks ago i am facing high noise in the call. The person on other side is is able to listen to my voice but i barely can figure out what they are saying. The voice comes intermittently and call cuts of all of a sudden without my intervention. If i use whatsapp call then the problem persists and it reconnects again and again. I simply is 4g airtel sim and this network quality issue is greatly affecting my everyday life.

Airtel is charging rs.30 per week as 'videopind' charges. I have not opted any such service and that too only a basic mobile is being used. Everything month rs.120 is charged fraudulently every month. Airtel need to stop cheating its customers in the name o[censored]nwanted services and that too which is not opted by us. I want the airtel to reimburse the money which was charged so far.