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Airtel Complaints & Reviews

www.airtel.in

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Updated: Apr 22, 2026

Complaints 54798

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32818

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Website: airtel.in

I have one mobile connection of airtel (Postpaid) from j&k. My family is residing in bangalore. She also has a airtel connection (Prepaid). I got to know of the family connection plan of airtel and went to one of the airtel store. For this i had to transfer my connection to bangalore, and got one new sim which was activated in no time. They added my wife number as family number and gave me one more number as child number, which they told that it will be coming under my present plan (799* without taxes)
But now when i checked my bill it was unusually high, which when enquired they told that it is the previous balance amount. I dont understand this logic.
Please help me out

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Address: 110092

Website: www.airtel.in/payment/start

I did the recharge of 448 it was not successfull, Payment has been dibited from PayTM, Once I go to airtel site using my number ([protected]), Get the messeges there payment is hold from bank. Let me know one thing once made the payment from PayTM then how it has been hold from bank?

Airtel is very populur brand in India, so don't make the fool to customer. I am waiting for my refund since 7 days still no luck.

Please refund my mony ASAP.

It was first recharge for me after porting from Idea to Airtel.It seems I took the wrong decision.

I suggest to everyone don't go with Airtel.

Thanks,
Neeraj

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Address: Hyderabad, Andhra Pradesh, 500058

Website: airtel

Hi team,

Kindly note as we recharged erroneously today on 27 04 2018 time 10:30 pm to 11:00, to your prepaid customer [protected] instead [protected] by pytm with inr 200 using our hsbc bank credit card number ending with 3096 printed name on card asif laique,
We have already sent the message complaining the same to [protected] and asked to resolv

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Address: East Khasi Hills, Meghalaya, 793003

I want to seek a speedy resolution to the delayed release of the salary of a deo. The employees salary are already 2 months late i. E march - april. I have already aired this concern to your department earlier but there has been no action until now. Thus i decided to write an official complaint in a hope of receiving a faster response. I know the company recognizes the importance of its employees and i hope that our rights will continuously be upheld by the company..
Thank you.
Shillong deo airtel.

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Address: Tiruchirappalli, Tamil Nadu, 620010

Website: [email protected]

Hi my credit card last two month auto paid for www.airtel.pgsi www.airtel.inin this transaction title but have not use for this category app and any other why are u my knowledge not informed this amount your site taken so kindly refund this amount suddenly stop this service I have attached my last 2month your amt my credit card debit statement pls review and refund
My email id.[protected]@gmail.com
Mobile.[protected]
Pls share your directly contact no and reply
Thanks

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S

suresh chandra maheshwari

from Indore, Madhya Pradesh

Jul 16, 2018

Dear Sir, I have received a phone call at about 5.15 pm from your call center.Ms Vidhya informed me that there is overdue Of Rs.1650 /-.against my Land line no.[protected].She informed me that on[protected] the amount was reversed and credited back.She also asked me about mode of payment by me.I informed her that I have given STANDING INSTRUCTIONS to AIRTEL to claim my monthly payment from STATE BANK OF INDIA CREDIT CARD on 04/04/2016.Every month Airtel receives my payment thru SBI Credit card.Last month also Rs 941.28 was paid by SBI on 11.07.2018.there is no reversal in my SBI Credit Card account.She told me that my plan is of Rs 899. She also changed my plan to Rs 399 p m.
Pl look in to the matter.My mobile no.is-[protected]
Yours
Suresh Chandra Maheshwari Indore MP 452010

G

Gyan Upadhyay

from Varanasi, Uttar Pradesh

Sep 8, 2019

I am not doing transactions but from My sbi Card every month auto deducting amt 293 rs Plz stop this and Reversed my amount . yesterday I Block the card then I rcvd Following Msg
“Dear SBI Cardholder, Txn of Rs.293.82 on Card ending with XX1508 at www.airtel.in (PGSI) has been declined due to card block. Pls call at [protected]/39020202 for details.” Enclosed The screenshot also my statement Few Month . I will go with Consumer Forum With Full Year Statement Will sue on this . Do Resolutions My Mob Airtel No [protected] Also Communicated To Airtel Appeleate officer and With sbi card ( SBI Blocked My Card For security )

T

Trupti Swanat

from Mumbai, Maharashtra

Dec 17, 2019

Hi my credit card last five month auto paid for www.airtel.in pgsi this transaction title but have not use for this category app and any other why are u my knowledge not informed this amount your site taken so kindly refund this amount suddenly stop this service. pls review and refund
My email id. [protected]@gmail.com
Pls share your directly contact no and reply
Thanks

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Address: Srinagar, Jammu and Kashmir, 192123

Website: [email protected]

Sir my airtel payment bank has been blocked for few months without any reason. I want my account to back plz help me to solve this problem i m facing many problems related to recharges, paying electricity bills. Dish recharges etc. I hope u will response to my query very soon hope it wil b solved as soon as possible ur response will b highly appreciated thank u.

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Address: Bangalore, Karnataka, 562157

Website: airtel.in

I got message on 20 apr that some fun music service has been activated on my number and 30 rs is been deducted for that. After 4 days i again got meaase that it is been renewed and again 20 rs was deducted from my balance. Is this the way airtel is earning money. Without customer's permission how services get activated, i dont understand. This kind o[censored]nproffesional behaviour was not expected by airtel

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Address: Kangra, Himachal Pradesh, 176102

Website: [email protected]

Don't fool the customers. I have recharged my account with INR 100 on 24th April 2018 and still my account is not credited. As per transaction detail through my Airtel app it is clearly mentioned that the amount will be credited to your post paid mobile account with in 02 days of working.

Go through the attached file of transaction detail for your kind ref.

I have contacted (Airtel customer care) number of times to get it rectify but no resolution came up every time. Soon after the conversation they registered new complaint with saying that attached transactions details are mismatched. Big harassment from Airtel.Very Pathetic service.

(Complaint no. 73826380/73795733

Regards,

Apr 28, 2018

Complaint marked as Resolved

Hi Sir/Ma'am Still no one turned up to resolve my issue and amount not credited in my account. I already attached payment receipt of INR 100 but still not received any revert. Please take appropriate action to resolve this issue. Thanking you, Mandeep

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Apr 28, 2018

Updated by Mandeep.Babita Attached screen shot of mail sent to Digital Airtel tv but no revert...

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Address: 560103

Hi,
On monday, 23rd april, 2018, i have paid rs. 4068.00 towards the connection with 3 months plan. The cif number was: 80102663 and the corresponding transaction number was:[protected].

It is been 4 days, my connection is yet done and the corresponding representative is not picking up the phone.

Airtel is neither responding to my query sent to them by mail, nor refunding my amount.

Please help me get refund of my money.

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Address: Karaikal, Puducherry, 609602

I would like to buy a Airtel sim on Ashiq communication karaikal on 27th April 2018, he is asking RS 100 extra for fancy number, but I am choosing normal number also he asked this is for all customers. He told If you want buy a sim otherwise go out. Kindly clarify this is for all...

Regards,
Venkatesh
[protected]....

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Address: 781020

Dear team, I was worked with Bharti during year 2013 to 2016 . I need my Experience certificate/ Relieving letter from bharti but nobody responding .from last year i was tried for letter from local HR office but still no response. I got information about site for airtel ex employee."www.airtelambassadors.in " but I am not able to register on as my authentication is unsuccessful. So kindly help me to sort out the issue.
Name :- Hridweep Kumar Kakati
Org. :- BHARTI AIRTEL PVT LTD.
EMP. ID:- 75417
Contact :- [protected]
Mail ID: [protected]@yahoo.in

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Address: 621712

Am writing you after getting tierd of continious emails to Airtel customer support and complaints.
I've migrated my Airtel Postpaid connection to prepaid yesterday and It's been almost more than 26 Hours, My Prepaid SIM has not been activated and I lost all my incoming calls.
I've raised all the complaints and mentioned all my importance o[censored]rgency, though I didn't get any resolution till now.

I was supose to receive an International call yesterday on this specific mobile number ([protected]) and now I've been wiped out of my project without getting proper communication.
Also I just raised an consumer complaint regarding the miscommunication, Since there's no proper response saying that at certain time the problem will get resolved.

You can refer all my below email thread about my concern, Will they be able to repay my loss?
Please advise.

Apr 27, 2018

Complaint marked as Resolved

My SIM got activated now, Thanks for the help

Airtel customer support has been notified about the posted complaint.

Apr 27, 2018

Updated by Sakthikmr4 Adding Senior Research officer of TRAI.

Thanks & Regards,
Sakthi Kumar K
Project Manager | New Media
SPi-Global, DLF IT Park, Chennai
T: (+[protected]Ext: 641) | M: (+91) [protected]
sakthikumar.[protected]@spi-global.com
www.spi-global.com
SPi Global is the Best Employer of the Year – 2014 International ICT Awards
The contents of this email may contain legally protected confidential or privileged information. If you are not the intended recipient, any dissemination, retention or use of any information contained in this email is prohibited. If you have received this email in error, please promptly notify the sender by reply email and delete the original email and any backup copies without reading them. Thank you.

On Fri, Apr 27, 2018 at 1:23 PM, Sakthi Kumar <[protected]@gmail.com> wrote:
Hi Trai Team,

Am writing you after getting tierd of continious emails to Airtel customer support and complaints.
I've migrated my Airtel Postpaid connection to prepaid yesterday and It's been almost more than 26 Hours, My Prepaid SIM has not been activated and I lost all my incoming calls.
I've raised all the complaints and mentioned all my importance o[censored]rgency, though I didn't get any resolution till now.

I was supose to receive an International call yesterday on this specific mobile number ([protected]) and now I've been wiped out of my project without getting proper communication.
Also I just raised an consumer complaint regarding the miscommunication, Since there's no proper response saying that at certain time the problem will get resolved.

You can refer all my below email thread about my concern, Will they be able to repay my loss?
Please advise.

Thanks & Regards,
Sakthi Kumar K
Project Manager | New Media
SPi-Global, DLF IT Park, Chennai
T: (+[protected]Ext: 641) | M: (+91) [protected]
sakthikumar.[protected]@spi-global.com
www.spi-global.com
SPi Global is the Best Employer of the Year – 2014 International ICT Awards
The contents of this email may contain legally protected confidential or privileged information. If you are not the intended recipient, any dissemination, retention or use of any information contained in this email is prohibited. If you have received this email in error, please promptly notify the sender by reply email and delete the original email and any backup copies without reading them. Thank you.

On Fri, Apr 27, 2018 at 1:04 PM, Sakthi Kumar <[protected]@gmail.com> wrote:
Hi Chitra,

Thanks for the update.
I had a call with customer executive for tele verification via 59059 and I've been told that the date was not updated in my profile.
Since the referred TAT (24 Hrs) has been crossed as my Postpaid SIM has been de-activated on 11 AM yesterday (26th April).

So, no use of raising all complaints to the top authorities and mentioning my importance of the connection, as the default TAT (24 Hrs) for activation has been exceeded.

What's the response from customer team about my email sentence:
I was expecting an work related International call today, but now I got wiped out due to the inconnectivity.
Airtel is responsible for this and no one can give me back what I lost. I'd love if my prepaid connection got activated before 7 PM today.

Will you be reading my complete email? All the executives will just copy and paste the templates which have for all emails.
I just raised an Consumer complaint about this and I'd like to change from this worst network, please remove your ADD saying that "India's fastest network"

Thanks & Regards,
Sakthi Kumar K
Project Manager | New Media
SPi-Global, DLF IT Park, Chennai
T: (+[protected]Ext: 641) | M: (+91) [protected]
sakthikumar.[protected]@spi-global.com
www.spi-global.com
SPi Global is the Best Employer of the Year – 2014 International ICT Awards
The contents of this email may contain legally protected confidential or privileged information. If you are not the intended recipient, any dissemination, retention or use of any information contained in this email is prohibited. If you have received this email in error, please promptly notify the sender by reply email and delete the original email and any backup copies without reading them. Thank you.

On Fri, Apr 27, 2018 at 11:10 AM, <appellate.[protected]@in.airtel.com> wrote:
Dear Sakthi Kumar K,
Greetings from Airtel!
This is in continuation to your email regarding postpaid to prepaid conversion for your Airtel mobile number [protected].
I tried to contact you on [protected], however unable to reach you.
I would like to inform that your mobile number activation is in process and I request you to kindly dial 59059 to complete tele verification.
Further, I wanted to update you that we are following up on your issue with concerned team for an early resolution. I will reply to you with the status of your concern at the earliest.
I request your cooperation till such time.
Thanks for reaching out to us.

Best Regards,
Chithra Suresh
Advisor : Customer Experience
Bharti Airtel Ltd

[protected]Original Message[protected]
From: [protected]@gmail.com
To: appellate.[protected]@in.airtel.com
Cc: nodalofficer.[protected]@in.airtel.com;[protected]@airtel.com;[protected]@airtel.com;appellate.[protected]@in.airtel.com
Sent: 26/04/2018 05:52:44 PM
Subject: Re: RE: CONVERSION OF POSTPAID TO PREPAID: [protected]

Hi Manikandan,

Can you please look into my issue about converting Airtel Postpaid to Prepaid ([protected]).
As of now, I postpaid SIM has been deactivated and as instructed I installed my new Prepaid SIM into my mobile, But when I called to 59059, the executive explained that it'll take 24 hours to activate my new prepaid SIM.
So, Should I wait for 24 hours to receive calls? Since am using Airtel for past 8 years, I've migrated to some other network and returned back to Airtel considering that Airtel is best suitable network for me.
But I can't even transact money or some other task which require OTP service without my mobile connection as I donot have any alternate mobile connection.

I was expecting an work related International call today, but now I got wiped out due to the inconnectivity.
Airtel is responsible for this and no one can give me back what I lost. I'd love if my prepaid connection got activated before 7 PM today.

On your confirmation, I can re-schedule my call to my client who is located in California.
Hope Airtel serves best to it's customer.

Thanks & Regards,
Sakthi Kumar K
¿¿Project Manager | New Media
SPi-Global, DLF IT Park, Chennai
T: (+[protected]Ext: 641) | M: (+91) [protected]
HYPERLINK "https://mailchn.spi-global.com/owa/redir.aspx?C=86ed3f26215444f7843ff243bcfc8830&URL=mailto%3aandrews.abraham%40spi-global.com"sakthikumar.[protected]@spi-global.com
HYPERLINK "https://mailchn.spi-global.com/owa/redir.aspx?C=86ed3f26215444f7843ff243bcfc8830&URL=http%3a%2f%2fwww.laserwords.com%2f"www.spi-global.com

SPi Global is the Best Employer of the Year ¿ 2014 International ICT Awards

The contents of this email may contain legally protected confidential or privileged information. If you are not the intended recipient, any dissemination, retention or use of any information contained in this email is prohibited. If you have received this email in error, please promptly notify the sender by reply email and delete the original email and any backup copies without reading them. Thank you.

On Thu, Apr 26, 2018 at 3:36 PM, Sakthi Kumar wrote:

Looping in Appellate Team to get faster resolution.
Hope I may get the SIM Activated in another hour, I'll be loosing my work related calls which cannot be equalized after 24 hours.

Thanks & Regards,
Sakthi Kumar K
¿¿Project Manager | New Media
SPi-Global, DLF IT Park, Chennai
T: (+[protected]Ext: 641) | M: (+91) [protected]
HYPERLINK "https://mailchn.spi-global.com/owa/redir.aspx?C=86ed3f26215444f7843ff243bcfc8830&URL=mailto%3aandrews.abraham%40spi-global.com"sakthikumar.[protected]@spi-global.com
HYPERLINK "https://mailchn.spi-global.com/owa/redir.aspx?C=86ed3f26215444f7843ff243bcfc8830&URL=http%3a%2f%2fwww.laserwords.com%2f"www.spi-global.com

SPi Global is the Best Employer of the Year ¿ 2014 International ICT Awards

The contents of this email may contain legally protected confidential or privileged information. If you are not the intended recipient, any dissemination, retention or use of any information contained in this email is prohibited. If you have received this email in error, please promptly notify the sender by reply email and delete the original email and any backup copies without reading them. Thank you.

On Thu, Apr 26, 2018 at 3:08 PM, Sakthi Kumar <hyperlink "mailto:sakth

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Address: Mysore, Karnataka, 570007

Website: www.airtel.in/help

Their was recharge option of 199 rs to activate a plan and mistakenly i recharged it for 198 and another plan got activated
I called the customer care and asked them to refund it they denied
Also when i asked them to activate it by deducting 1 rs from my main balance they said no
The manager also said their is no option
The 198 recharge is no way benifiel to me

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Address: Kolkata, West Bengal, 700059

Hi,

I had raised the complaint for DTH Error Code: B001 nearly 10 days back and trying to call in customer care daily. I am always getting answer back from them that will resolve by today but issue is still pending. This is really a loss of my money for me as well as mental harassment to not watch any program.

Now I think I don't have any option other than to switch other operator.

Its really very big disappointment as a customer for me from Airtel like prestigious company.

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Apr 27, 2018

Updated by akjha40 My customer ID is [protected]

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30gb data dodged from getting added to my data balance. I made 3 customer calls after registering on 51111 and following up for 5 days!! They keep saying wait for 48 hours! Without adding 30gb data. It's not respectable to make a customer follow up and keep begging for something you promised to offer. Most disheartening experience! Sr84908257. Mobile:[protected]

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A

A.p ki Vines

from Mumbai, Maharashtra

May 15, 2018

Very bad customer service [censored] jump offer it will be giving it my 365 balance cut it bad network ðÂŸÂ˜¤ don't used Airtel poor poor poor Network customer service will bad CUSTOMER CARE cut the call with [censored] reason 4 to 8 time my phone number is [protected]... Bad bad bad ðÂŸÂ˜¤ðÂŸÂ˜¤ðÂŸÂ˜¤ðÂŸÂ˜&cur...⇄

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Address: 560102

Hi,

This is mampi from qapitol qa services pvt. Ltd. We had submitted all documents and given installation cheque in last week but still there is no response from installation guys even from sales guy who came here in our office and taken all the documents and cheque.

Kindly look into and let us know when we can expect installation and proper response from airtel though it was promised and installation will be done within 4 days but sorry to say the airtel service is not at all good. None of them are responding to my calls.

You should provide better service and customer satisfaction.

Regards,
Mampi das

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Address: 600093

Website: my landline and internet is not working

Dear team

My landline and internet connection is not working for the past two days. Therefore please come and solve thenprobblme immediately.

Pleasenote down my number for your ready reference and my nmber is
My number is
[protected]
Please try to solve on urgent basis
Ashok kumar
Chennai

Please contact the following number for further guidance
[protected]

Airtel customer support has been notified about the posted complaint.

Apr 27, 2018

Updated by ashokchinmayanagar awaiting your further advies

Apr 27, 2018

Updated by ashokchinmayanagar await your further advieces

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S

Sriram rider

from Madurai, Tamil Nadu

Apr 27, 2018

Very poor Network.
Block the ookla ad.
4g is like 1g.

B

Bibekbhoi

from Kolkata, West Bengal

Apr 27, 2018

I upgraded my airtel sim to 4g
I got a message that "Your SMS service will remain stop for 24 hours"
But it's more then 24 hour but my sms service is still not working .
When I complained against this issue your costemer care are not giving proper answer .
I want my sms service to work right now .

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Address: 517502

Website: airteldth

I have taken airtel dth connection for my home at tirupati. The airtel digital tv id is [protected]. I have been using the service with pre-paid service payment. I have never asked for imusic 1m channel as top up channel to my airtel dth, however, it is added and money at the rate of rs 51 is being collected. I have lodged complaint to airtel dth and also to the customer care, however, there is no response.

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Apr 27, 2018

Updated by ybkumar Within two hours, I was contacted by the AIRTEL DTH service person and informed me through mail that the additional top-up was a mistake and removed the top up. The deducted money was credited back. I thank the support of consumer complaints.

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Y

ybkumar

from Delhi, Delhi

Apr 27, 2018

Within two hours, I was contacted by the AIRTEL DTH service person and informed me through mail that the additional top-up was a mistake and removed the top up. The deducted money was credited back. I thank the support of consumer complaints.

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Address: New Delhi, Delhi

Hi team,

My name is amiya trisha shukla and made a request for the recharge of rs 500 on 25 april 2018 for the following number: [protected] using amazon

Actually i should have made this request of recharge for this mobile number: [protected] (Anil kumar tripathi)

Amazon asked me to contact airtel but airtel is not helping. Mailed, called so many times. Even mailed to zonal officer.

Attached is the receipt

Please help

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Address: 122002

Website: airtel.in

I have raised a request for plan change on 21st april. Order id: 61511738 under which i wanted to opt for plan of 799/- monthly rental. For the same i also requested technical help on changing the modem to an upgraded one.
Today when i called customer care to follow up on request, i got to know nothing has been done on the request. Moreover ravi sahu the customer care person told me that i cannot have any plan below my existing plan. I strongly suggest action against such people at customer care who are passing incorrect information to the users.

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