Airtel Complaints & Reviews

Hi team,

Mobile number : [protected]
Name : nirmala nicola raju didla
Subject : bill generation delayed and customer care resolution not satisfactory.

I have looked into my email and coudnt find my latest bill and called to customer care on 15-apr-2018. As per the customer care executive, they are facing some issue at bill generation department and it is delayed and given me 48 hrs of time.

Called them on 18-apr-2018 as my bill not yet received. The customer care executive still requesting 48hrs to generate the bill and resolve the issue. Spoken to floor in charge (Nimisha - [protected])

Customer loss: company reimbursement can't be processed after 18-apr-2018. Obviously i lost the amount.

This is not the first time it happened, first time when it happened i am not much bothered. But if repeating again and again i can't accept it.

I request the justification on this and my compensation.

Regards,
Nirmala nicola raju didla.

I have recharged my mobile number ([protected]) twice with 509 plan (On april 13th and 16th) by mistake, when i spoke to customer support people they are saying that
They cant refund, they cant extend the plan on same number finally happily they keep my money without providing any solution
They are saying that extending plan can be done if it is 199 plan or 448 plan but not for 509.. What the hell is this

They did not even take any complaint when i asked to rise a complaint.. Need a solution for this.. This is not fair at all,, if some mistake is happens there could be some solution for it... Finally i decide to port my number if they dont resolve this

Airtel which claims to be one of the biggest networks are now not able to even give suitable answers to there customers the customer care executives don't even know how to talk like livilized beings they have stopped all my calls for 4 hrs and only one voice speaks out loud every time i make any call saying all lines are busy, it's not a reliable network at all as you don't know when your network will not help you at times of need .

Dear customer care,

I have been repeatedly charged for services activated in my sim for which I have no clue when and how it has got activated.

On 29th March 2018, I was charged with Rs 5 for SHORTFILMS service which I have not activated. And I have not checked this until this service is renewed on 12th April 2018 and I have charged with Rs 35

Again today ie 18th April 2018 a service is started called GAME ARENA and I have been charged with Rs 25

I had to stop all these services by sending a message STOP to 155223

This is happening frequently now and it's very annoying. I have not started any of the above services but they are Auto-activating and I am charged by debiting from my Account Balance which I have added for calling purpose.

This need to be corrected and the account balance debited should be credited.

Thank you

This is to inform you of the disappointing service airtel has provided, initially the carelessness of the sales guy who verified and confirmed that the broadband connection would be available, so i paid an amount of rs 500/- and submitted my documents, after reminding the guy for 3-4 days, he being the neglecting one ignored the matter, and then later stating that the connection won't be possible, i had my important office work pending depending on the same, later after finding out that the connection won't be done i was promised that the money would be reflected in my account in 9 days, it's been more that 25 days. This careless attitude is not tolerable and i called the guy 2-3 times for reminding the same and he again ignored the matter.
I want my money to be reflected asap and i want a reply to this feedback if i am not getting one i am raising this complaint to consumer court.
Airtel is the worst network and the worst service ever provided, i would never use airtel in my life after this horrible experience.

Set-top box charges
Customer id: [protected]

My airtel dth set-top box stopped working suddenly. I raised a compliant with customer care. An engineer visited my house and checked, he informed set top box is faulty. He said this old model settop box not provided. And a new HD box set for you total cost 600rs for replacement. I am not sure why i have to pay when the services and devices are provided by airtel.

I paid rs 3000 for their box during initial connection. Why should i pay again when they provided such poor quality box. This is not acceptable and not happy with this kind of service from airtel

If this can be fixed without any charge i will continue to use the service, otherwise i will cancel the service.

I already have a bsnl number and i took a airtel sim 2 months back. Today 18th april 2018, i got a call from an unknown number from mumbai. That person is repeatedly calling me saying that i had called him several times and disturbed him when he was at work. He saying that he will file a case.
What nonsense is this??
I don't even know that person nor i have called him ever or messaged and i am getting this stupid threat for not doing anything.
I had been getting few unknown calls when i had bought the sim.
Please note
Airtel can't manage the issue of new sims
Please make sure that there aren't two sims having the same number
When issuing a sim to a new person please ensure that the previous connections are cut and the person cannot call from the old sim anymore
This is totally creepy

From april 01st 2017, airtel scrapes national roaming charges on outgoing & incoming charges but they are charging roaming charges on outgoing calls from me.

Vide email dtd 18/04/2017, i have requested them to reverse the same but they replied that "as the charges are valid we are unable to reverse the same."

Kindly look into the matter.

Name : madhu s bara
Mob no: [protected]

Airtel has charged rs. 35 twice from my account without taking the subscription of lifestyle. The latest incedence was today on 18-04-18. Even when i am trying to stop the service by sms it is not working. My mobile number is [protected]. The credited amount should be refunded as i did not subscribe for the service. I am going to change my number from airtel if it continues and doesn't stop.

Thanks

I am being following up with airtel from last 10-12 days regarding the activation of my lost sim but still dint received any proper reply i want to activate my m no [protected] for 20 digit sim no[protected]u)
I had received a confirmation call too but no proper reply even the airtel outlet people talk very rudely the baner branch outlet.

Kindly let us know
Regards,
S k enterprises

We are not geting signals at all from the past 6 months at kings sanctuary

Circuit id no 6196776. Situated at veeranahosahalli hunsur taluk, mysore district. We are having a tower as the village is not getting signals from any nearby village or city and situated in a forest area. Adjutant is nagarahole forest area is situated.

Nobody attneding the complaint we are going to alternate customer, if the problem is not resolved within 48 hours.

My name is rashmi. I had requested for a new airtel broadband connection on 9-apr-2018 (Cef[protected].
Airtel collected address proof documents and cheque for the same.
Later they denied the request saying there is no feasibility.

In this case, can i please get the documents and my cheque returned back.
The cheque is of 500 inr and the bank statement as address proof costed me 200 inr.
I want both of these returned. But airtel customer care are not assisting me in the same even after calling them 8 times. They keep transferring me to other departments and are keeping me on hold/line for 30+ minutes every time.

The nodal/allevate team contact number needs me to key in my airtel fixed line number to escalate, which i dont have as my service request was denied.

I am tired of calling customer care again and again who are not ready to take any action or lodge complaint and there is no facility airtel has provided to escalate the matter to higher team.

I am gaurav srivastava and my number is [protected]. I had already complaint about the poor network to the customer care on 13/04/18 at the given following address but my problem is yet not resolved. Even there is no enquiry from the airtel that my problem is resolved or not. Please do the needful. My complaint no. Is ccdrp[protected].
Address:
B191, priyadarshani vihar
Laxminagar
New delhi

Since last 15days i have been following with airtel. I just wanted to know how my wallet money is used while making the payment thru airtel money. Their statement shows no such breakup of wallet money and credit card. So i asked for statement. But their stupid call center execs are replying in a stereotype manner, telling me the procedure of how to see statment in app. One foolish asked me my payment bank no. Such things repeated, as an when new execs take over the task of replying the mails. They just dont read the mail at all. Nor they look into the old related mails. They dont even bother to ponder as to why the mails are coming from same person again and again. Only when i wrote a harsh statment about these, they called me.

Please also note, these telecon companies have been to told to pass the buck or pass the ball to customer court, so they are free from any obligations.

Hi,

I have raised a claim for airtel secure which got cancelled because they are saying i have raised a claim after 3 days instead of 2 days, claim to be submitted with in 48 hours, i have tried to make them understand that the cell was not getting switched on but they are saying i should have used other ways to raise the claim, till now i was aware that it should be raised by airtel app. They are getting one or the other way to escape from the claim.
Pathetic service it is.

Hi i have a prepaid airtel number [protected].
It had stopped working and i got a new sim on 16th april. I am unable to send or receive any sms. It keeps failing.

Without the sms, i am unable to do any financial transactions.

Have tried reaching out to 121 multiple times but none of the call center options fit the category. There is no option to talk to an executive either.

Please check and help close this on priority.

I need to plan travel and without the sms none of the payment options are possible.

Airtel plzz solve my issue regarding sms problem that is i'm not getting any messages also unable to send any messages since i got a new replacement sim. Kindly allow sms service for [protected] number.

I call 121 but there i'm unable to get any customer care assistant still my problem is not resolved.

Airtel please solve my messaging service.

Thanks.

Sir/madam,
On 10/04/2018 i got a sms from you about unlimited calls & 100 sms per day for 28 days with rs 93 recharge. On the same day i recharge rs 93/- & got approval sms from you with the plan details & validity of 28 days. But yesterday, 17/04/2018 i got some smss from you saying the plan would expired within few hours (Midnight). Then i call your call center & customer executive told the offer was for only 7 days, not for 28 days & she was unable to help me out. I was further astonished that, at midnight the plan really expired & my main-balance also reduced significantly. So please do the needful & reinstall the above plan for the remaining 21 days & also reimburse the main-balance which was deducted by you at last midnight. Looking for your quick or positive response. Elsewhere i have to lodge complaint to trai, with all the supporting sms of your approval of the above mentioned plan.
Thanking you.

Mob-[protected]
Complaint id - pr[protected]

Sir,
I use 3 airtel sim for a long time. It was the best network in west bengal. But from previous 2 months it works worst. Call drop, network problem, call connect problem these are the common problems of this network. I requested many time to the customer care but fade-up. All my efforts are in vain.
Finally i am not requesting i am asking you what do you want? Will you want to close this company? Will i port my numbers to the other network?
I shall be highly obliged if you take quick action in this matter otherwise i and my community have to port our numbers immediately. I have already left recharging my airtel phones. Hope it will be better condition.
I am
Subir kumar das
Vill - parameswarpur,
Post - bagnan chaitanya bati
Dist - hooghly
Pin-712301
My numbers are - [protected], [protected] and [protected]

I had activated international roaming for 10 days starting from 9.12.2017 to 19.12.2017 with the 2999 pack. I had also activated 149 monthly rental plan for international roaming. Upon my return on 21.12.2018 i send mail requesting to deactivate the facility.in the mean time i had not asked for continuation on 2999 plan which ended on 19th. However i was served with a bill for 7000 rs in january. I raised several complaints but in may i was compelled to pay the disputed amount since my connection was disconnected. This is cheating and extraction.