Airtel Complaints & Reviews

Hi, online recharge failed on feb 17 2018, but the amount deducted from my account. I have raised the complaint against the same. Till now they have not refunded the amount and this time also agin it was failed. Total of 509/- and 448 /-. Even i have raised the complaint to nodal officer but same story repeating. I have told them that i will raise the complaint in consumer court stil they have not refunded the amount and no communication yet. I have sent them all transaction ids respective to both amounts also. If no proper action taken they will continue the same with all consumers. Please do the justice. Airtel person (Praveena s) stated that the amount will get refunded yesterday 19 mar 2018 but not happened and no communication as well.

I loaded 998 ruppes in my airtel payments bank wallet for a prepaid recharge on my mobile. Transaction failed & the money returned to my wallet, but when i checked again to do the recharge my wallent was empty. Neither the recharge was done nor the money was returned to my bank. I don’t know what happened. Please look into this matter immediately as it is urgent. Thankyou

I was holding an airtel number [protected] from last 5 years. Recently i ported out to vodafone as i got a better offer from them. After porting request i received a bill from airtel for rs. 4352/- overdue and the charge was due to international roaming facility which i have not utilized during my stay. I want the waiver of this charge which is unethical. When i have not used the facility why should i be charged for it.

I am a customer of postpaid mobile number [protected], today i received a message that you will start a airtel tv infinity pack, but i don't want this pack, i request you to please deactivate this pack, and in future also. Pl. Donot send this type of messages. I hope you will do needful. I previously mentioned that i don't send this type of message. I am not require any of packages.
Thankyou

Hi,

I did recharge through airtel website on my mobile number [protected] on 21/2/18 for 509 rs. First time transaction got failed, so i did second time and second time transaction was successful. Money got debited from my card account twice. I did visit nearest store a week back asking for refund and they told it will happen automatically but till now i didn’t receive any refund.

I sent an email to customer care on 12 march “[protected]@in.airtel.com”, no reply till date. Pathetic service by airtel as usual.

Dear sir/madam

im lost my mobile before three days so kindly block my number[protected]

name.R.Naliniramasamy

n0 154 south street
pasupathipalayam sanapiraty karur

so kindly block number as soon possible soon due to some issue .   Replace all

Sir,
As per my telephonic talk with your representative on mobile no [protected] on 17.03.18 at 12.19 pm, i shifted my mobile no from post paid to prepaid. He informed me that on conversion to prepaid i have to recharge for rs. 93/- and i will get unlimited calling and 1gb data per day for one month. But on recharge of rs. 93/- i have got the massage that validity is only for ten days instead of one month as informed to me. Please look into the matter. I think that your representative is misleading the customers. Kindly advise his name and his personal mobile no.

1. On 09 march 2018 i applied (At airtel office of my home town tripuri patiala) to port my post mobile number [protected] to prepaid (Within airtel).
2. All the desired documents (Photo copy of aadhaar card and one photograph) were submitted in the office mentioned above.
3. Outstanding bill rs. 330 was paid in cash in the office mentioned above.
4. The executive in the office (Madam) handed me over a new prepaid sim and told that within 4-5 days the postpaid sim will get deactivated and the new prepaid sim will be activated. She said that after activation of the new prepaid sim, recharge it with minimum rs. 128 and the number will start functioning. But till date the post paid number is working and the new prepaid sim has been activated.
5. You requested to look into the matter and activate the new prepaid sim at the earliest please.

Thank you in anticipation

Hello ALL,

Airtel provide late approval for requested portability service and after that they sent me waved off final bill with considering my 15 days bill plan + data usage (Not consider my unused carry forwarded data ) charges.

Then Airtel send request to my current service provider that this customer having pending due Rs. XXXX amount. After that my current service provider gave 15 days time to pay pending bill but most of days gone discussing with Airtel regarding extra changes and they said to me we have escalated issue to higher team which will contact you in next 72 hours. Now my current service provided barred my service without informing to me.

I am not satisfy with airtel behavior towards customer specially for disconnected customer.

Some common formatted Email for reference
Dear XXXXXX,

Greetings from Airtel!

This is in reference to your email regarding data charges for your Airtel mobile number XXXXXXXXXX.

I have escalated your issue to the concerned department and our team is working to resolve your concern at the earliest. One of our resolution specialists will update you on the status of your complaint within 72 hours. We appreciate your cooperation till such time.

Thanks for reaching out to us.

Best Regards,
Priya Kumari
Service specialist
Bharti Airtel Ltd
===================================

Regards

Hy its been 4 days, i have asked the man for wifi conectn.. His phone number is ‭+[protected]‬, evry day he tells us he will get the wrk dine with in the very day but fails from his comitment n switch off his phone when asked da details.. What poir services is airtel providing... Poor services 😅🙏🏻 plz eder remove such man frm jobs who fail to comit n r sooiling the goodwill of airtel or else get them replaced... Conection for vip floors sector 81

I had received a message from aircel to port my number to airtel. Thus, i had opted for porting. I have received an sms from your end stating the number will be activated (Port) on[protected]:58:00. Airtel would be activated but in reality, airtel is yet to activate my number.

I have been receiving two sms from your end,
1. Thank you for choosing airtel! We are setting up your services please wait.
2. We are unable to process your request. Please retry later.

Till this time my aircel [protected] not working, pl do the needful

Hello airtel people,
I am facing network like internet issue with last two weeks and call related issue faces daily 5pm to 8pm (While trying to call somewhere network in not reachable telling but while calling from another network calling no issue with them). Ha to bhai logo, humlog monthly ka monthly recharge karwate hain 2g speed ke liye nahi and nahi not reachable sunane ke liye.

I am sundaram exsisting customer, my aircel number [protected] to airtel. Getting very difficult from my upc number q7459273 and handed over your simakal (Madurai)
Showroom on 1th march and collected new airtel sim for this number by given rs260. But till to day number not activated. All my official interacting in this number i am suffering more than one month for this number. I expect the speedy action from your end help me
V. S. Sundaram
Contact. [protected]@gmail.com
[protected]
[protected]

I recently (i.e., on 17/03/18) got a 4G SIM replacement for my mobile number [[protected]] and since then I am unable to send or receive SMS. Also the USSD service *121# gives error every time I tried using that. I tried calling their customer care however it seemed there is nobody to attend my call. Now that I can't receive any messages I am unable to complete any online transactions that require OTP through SMS as this is my primary number.

I am an old customer of airtel since 2010. As per the advertisement of airtel, airtel is giving high speed internet with full tower in rural and urban area both. Last week, i traveled in a rural area of west bengal (Loleygaon-rishap-lava-kolakham).in those area, we discoverd that airtel is giving as low as possible quality signal. Particularly, the internet is far away from our reach for those days. We were separated from our family, friends and others as we were travelling. Our trip was awesome, but we were disconnected from the remaining world in those days.

So, please either stop advertising those type of things (Take challenges o. W. Get your money back) in the advertisement or give my money back for the five days.

I recharge My mobile no [protected] on 4 March 2018* for 448 Rs through internet banking but due to some technical issues web page didn't go for next step so I refresh the page and do it again all the step this time it was successful. But to my surprise my account balance was deducted twice for the same amount. I check on my bills statement with reference no[protected] it is showing fail transaction i am attaching bill copy of fail transaction below . I contacted to my bank for the same and they are telling me to contact the Marchant to refund. I Register a complaint [protected]@in.airtel.com on 15 march 2018 with ticket no PR[protected] and PR[protected] on 17 march but till now no response i need my 448 RS refunded in earliest stage. its been 15 days i made that recharge but no refund i used other service provider like vodafone and Rcom this type of deduction happened with them also but they refund the money with in 10 days where as Airtel customer service people not even responded to my complaint . In the mail they are telling to respond within 24 hours but its been 4 days but no response from them.

I have called airtel tv customer support on sunday 18th march 2018 arround 6:30 pm. And asked for a upgrade in normal set top box to hd set top box. I was told the charges will be rs.350 only. I confirmed twice the price. I asked whether they can send the engineer on sunday, they said for that i need to call on saturday for that. Today when i called to raise the request i was told the price will be 599. How can the price increase by 250 rupees in 19hrs only? Or they do this to everybody whom they finds interested in upgradation. Do they think us we are helpless that we have already taken airtel and now changing into a new server costs us more so they can cheat us in any way?

- suparna dutta

Hi, i installed ur airtelbank app to pay my Electercity bill but i couldn't be possible cuz i didn't have an idea how to pay & i tried a lot to pay but it wasn't possible cuz that otp i got from ur side maybe i filled wrong & that mpin i was about to fill it got uncorrect to then after i tried a lot so it was blocked kindly focuson it make it correct so that i can use ur facility.
Regard.
Jitender singh .

This tuesday my airtel sim got deactivated. It says no service, i tried to call customer care but there is no response. I went to airtel store and asked them to examine the problem, they made me wait for the whole hour and didn't solve my problem. All my bank accounts paytm and every single one is linked to my mobile number. I couldn't receive sms's, otp's etc., day before yesterday i got a new sim of the same number, they told me it would get activated by yesterday. It got activated but the problem is i can't either send or receive sms through this number and data cannot be accessed but i am receiving calls. I live in anandbagh, secunderabad. Various call drops in this area for the past 4 months. Data issues too. I tried to call customer care, the automated system isn't responding properly. I have my data plan till next month i got a message stating that my data plan has been expired. Please solve my problem as soon as possible.

I was not able switch airtel postpaid to prepaid.
I am chasing airtel store/customer care for past 1 month to switch airtel postpaid to prepaid, none of the person completed the task. I have raised several complaints to process this job. Airtel service is very very poor on this.
My airtel number is [protected]. And i'm not any any proper response from airtel, they are giving false promises like issue will be resolved shortly but till now the issue is not yet resolved.