Airtel Complaints & Reviews

Sir, my number is [protected]. I ported it on march 2nd 2018 and after 2days i called on ur mnp helpline number and they said that ur document is not matching. I go to airtel store they said don't worry, ur number vil b activated automatically, yesterday (15 march) i got a sms on my alternate number that "your number [protected] is ready for activation, please call 59058 for tele-verification. I called on that number and done my verification. They said your number will be activated in 11days. I had been already waiting for 16days and now i have to wait more 11days. Today i again got that sms for tele-verification but when i call on 59058. It gets disconnected, even i tried alot
What the hell is this...
Please help me...

I ported from Vodafone to airtel and paid RS.520 for free calls, sms and internet for 80 days. I'm not able to send messages and make calls. It says that I don't have sufficient balance. I hardly talk too. There's isn't even an option to talk to customer care executive. My phone number is [protected]. Make sure it is sorted asap.

Respected sir/madam ji, (Dated : 28/02/2018)

I applied for two consecutive land line + broadband. Already made the payment for 6 months. Airtel executive (+91-[protected], +91- [protected]) make me choose the phone number as[protected], 98 on the basis of which i made the payment through kotak bank cheque amounting rs. 10, 860 for two sets

But provide different number (Even we don't know numbers yet) and hand set not received yet, please help

Broadband alloted - [protected]_dsl and [protected]_dsl

I m really disappointed, please if possible get my money refund and cancel the connection, which of no use without handsets and my choice nos.

Please look into the matter, i will be highly thankful to you.

Thanks nd regards

Deepak singhal
+91-[protected]

Hi,

I have loaded 10000 to my airtel payments bank account. But i could not able to transfer amounts to my bank accounts. I called customer care and complained, they said rbi rule you can not transfer amount to other bank accounts until rbi release new order for airtel. I asked refund amount through mail, they did not response for complaint mail.

Please do not load any cash to airtel payments bank account, once you loaded you can not transfer to any bank accounts, you can use it for only recharge your mobiles recharge, gas, electric, datacard, dth, payments. But you can not utilise 10000 for those payments.

Important note to airtel: in electricity payments list won't show "tamilnadu electricity board", and you can not pay eb bills for tamilnadu eb.

Requesting all not to load any cash in airtel payments bank and struggle for refund amounts.

I have airtel dongo internet at home, i am paying rs.1200 every month for it but i received msg fro airtel on my registered phone no. Everyday to you consumed data over, but i am not at home for 3 months and my internet device is far away from anybody touched it. Nobody used the internet at my home but data consumed every day and my security systems stop to work when internet speed down. I have complained few times but they never care it.

Services from airsep is getting activated to my mobile... Obvoiusly without my consent or any input... Tried to deactivate... Done twice and again they have activate new services... Untill unless my balance goes zero... They activate those service...

I am a guy who used to rechange atleast 333 at a time and sit back... Recharging only rs 5... Bcoz it will deduct my money... Even i m scared bcoz it can deduct that amount too before i disconnect my call...

I have been an airtel user since 2006.
Thank you airtel for this amazing experience... You left me no choice but... Throw the sim...

As my no is too old... Going for porting. Thanks again.

Sir,

As i was getting every time message to update my sim card for pre paid no..[protected] from 3g to 4 g yesterday i updated my sim card that is taken new sim card.

On 1.2.2018 i paid rs.509.00 for 90 days top-up with free unlimited call and sms free day up to 100 with net data.
But is to inform you that since yesterday night i am not able to send single sms to any one with this number [protected] and also not getting what up in my phone.

Your airtel office is taking sufficient amount and not given proper service. I called 12118 and take with customer care but they have not given proper reply, it is very bad.

I request kindly rectify the same and allow me to send the sms as it is urgently required for official purpose.

Harish mulay
Osd to special chief secretary to government
Transport, road and building department,
Govt. Of ap
[protected]

On 5th of feb, 18 at 1.27 pm, i made an online rechage of rs. 500 of my number on airtel.in portal. Amount got deducted from my account but rechage got failed and now its more than a month but i have not got my refund amount til date.
I talked to so many representatives from airtel about this matter but nothing happened till date.
What kind of rubbish service is this.

This is really worst service provided by airtel payment bank. I have add 3000thousand in my airtel account and want to transfer amount in my saving ac but airtel is showing error this service is temporarlly not available.. What the hell is this.. I need the money.. Bt i am not able to transfer my money.. Is this the way to provide the service to customers.. Kindly resolve it on priority.. Because i need the money right now

I am akshay singh from jaipur.
I have a problem with my airtel number past 1 month and contacted to the nearest airtel store that i couldn't recharge my airtel number as i mentioned above and the sms service is also deactivated but they are helpless and doing nothing.
So it's a kind request to look in this matter.
[protected] my airtel number.
Thank you
Akshay singh jadon

My number is +[protected]. I have been offered a monthly rent of 399 from airtel for porting out from vadafone (Which i was using from 7 years). To my surprise when i got ported to airtel i got to know my plan is 499 and they offered a waiver of rs 100 for 3 months.. I requested them if i can port back to vodafone as they have given all false promises. They are telling me to wait for 3 months to do the same. I regret to change my service provider from vodafone to airtel.. Just to get a customer from a different service provider the tele callers of airtel are committing all false promises. Request all not to fall for it. When i called their customer care to lodge a complaint on the same they took a complaint but never reverted back.. When i tried calling them again they said there is no complaint.. Such is the service..

I'm facing network issue at my location. The signal strength is too weak where data drops to 70-80 kbps in 4g frequently.

Complaint was logged on mar 1st, 2018 but no proper response from the customer care. I can hear these non sense words such as - we can check that the outdoor signal quality in your area is excellent. The problem you are facing could be due to inadequate indoor coverage.
We would like to inform you that we are continuously working on expanding our network and your inputs are taken for future network planning.

You ppl expand your network else shut down the company, that's not my problem.. I have paid rs.475 for 4g connectivity with 1gb data for 84 days.. If you are unable to provide service.. Refund my money back.. I have better options to do..

Open network status shows that the signal strength is excellent but this is false (Snap attached). Its same like what you did in ookla speedtest..
Also i live in city not in rural area. Airtel claims they are india's # 1 network, but it is a false statement.

Request you to consider this on priority and do the needful if else give my money back..

Info shared till now :

1. Location where you are facing the issue, do mention if any landmark nearby with pin code.

#solai nagar 2nd cross, old katpadi, vellore-632007

2. Number of signals:

1 to 2 (Inside the house)

I am post paid customer with connection number [protected] for last several years. Ihad switched to prepaid plan and again to post paid plan since november, 2017.
Contacted yogesh to switchover to pre paid plan again and submitted duly filed and complete form with aadhar id copy. He mentioned document not clear. How airtel has changed plan in the past based on same document. Behaviour of the staff at allahabad store was not proper rather rubbish which has hurted me grossly.

Despite such long association i am switching to some other company like vodaphone or idea etc.

This complaint to take necessary action against erring staff and officials to improve the service and behavior and image of the company

[protected] (Airtel number) recharged wrongly two times the same recharge of 93 on march, 2018 at 10.59am bearing order no [protected] and [protected]
During first recharge i received transaction failed message...
In consequent recharge i received two recharge successful message...
I want either extension of validity by 28 more days or refund of rs 93 after cancellation of any of two recharges.

I gave a request from postpaid to prepaid migration on 12-apr-2018. You guys followed the process and deactivated my postpaid sim on 14-apr-2018, but you didn’t updated my details for prepaid sim. How can you be so careless and trouble your customers. When i called customer care on 14 night they informed me that my details not updated, after visiting your showroom i called customer care again on 15 once they responded so arrogantly that my details not yet updated. Yesterday when i called customer care for activation they informed that only my name is updated and no other details, today they are telling details updated and recharge was not done. I am suffering from last 3 days because of your carlessness. If you want customers to roam around your showroom and beg you... And your customer care executives guys are such a arrogant people they don’t want to hear to customer issues. Today is the 3rd day from the day of deactivation of my postpaid, when i am telling you that i am suffering for 3 days, you guys reply me that you see a person who suffered for 7days. This is really shame on your airtel service. I am wondered why you say “airtel promise” when you can’t meet the minimum requirement of a customer.

I am really sorry to say airtel is having worst services for its airtel secure device claim services. Service request # 2970492. Raised a claim online and since last days received multiple calls but no email communication, finally they called me that it will not be covered under airtel secure as per t&c.

If after parking the car, phone was in my hand and while closing the gate, gate strikes on my hand by mistake and due to that force phone slipped from my hand and got broken. So why the hell these people are saying no.

This is with reference to airtel no.[protected]
I purchased this new sim and ir package worth rs.3999 on 23.01.18, as i was to travel to the usa on 27.01.201. I was told that the international roaming would automatically be activated once i reached my destination. Apart from the cost of the sim and the tariff of 3999, another rs 99 was deducted by airtel as ir service charge from my account.

That would have all been fine, if airtel had provided me with their promised services.
During my three weeks (21 days) stay there, not even once could i use the services for which i had already paid (In advance). My phone did receive signals from airtels's american service partner in between and i was able to access internet, but that's about it! Neither could i make a call nor could i receive one - thanks to airtel's exemplary after sales service! - which, needless to say, was my primary and most important requirement and the reason why i had invested on the ir package in the first place. The only sign my phone consistently displayed was the 'no service' one, and it remained the same even on those occasions when i was fortunate enough to receive data signals.
When i contacted airtel online customer care, first i was given a time limit of 76 hours, then 48 hours and so on it went - but to no avail.in spite of several requests, (All emails), they did absolutely nothing to get the issue resolved. I even contacted one mr. Vimal (Airtel park, [protected]), who offered help, but wouldn't even take my subsequent calls.
Since the airtel ir pack turned out to be an absolute disaster, i had to turn to other means of communication - for which i was not actually prepared for. And, which obviously ended up costing me dearly.

This whole episode is a breach of service on the part of airtel. I want to be duly compensated for the losses sustained owing to this breach of contract.
Hence, i am asking for a full refund - of rs.3999.
Thank you,

Sub-standard customer service and harassment
Relationship no.[protected]
Mobile no. [protected]

My mobile showed "no service" due to problem with the sim card on 10th march 2018.
I went to airtel office in good earth mall, gurgaon.
The lady there told me that she would need aadhar card of person in who's name the connection is. So i asked my uncle raman to whatsapp me his aadhar details. When i went back to the airtel office the lady said she need raman in person to submit his id. I understand there are rules but the lady did not give the complete information the first time. After running around and collecting information i was told something else.
On 11th march raman oberoi got a new sim (No.[protected]u) from airtel store vyapar kendra market, sushant lok-i (Pl read the bad google reviews of that store). We called airtel 121 and were told this will be operation after 4 hours. When it was not, i called airtel on monady 12th mar and registered a complaint with airtel rep gautam sharma, complaint no. 83996261. Nothing happened after that. We again called airtel and spoke to supervisor, pramod. He gave us "his word" that the sim will work within 24 hours. It did not. Again we called airtel and spoke to an executive and his supervisor, abhinav. This time there was some action and the airtel store vyapar kendra market called us and asked us to resubmit the aadhar to get a new sim[protected]u). We got a new sim on wednesday 14th march and were told that since its past 5:00 pm the sim will be activated after 8:00pm 15th march. Till 9:30 pm, 15th march the sim was still not activated. I spoke to mahesh supervisor, who told me that this has happened because i lost my mobile. Which is not true. I also spoke to his manager after being on hold for a long time. The call with the manager got dropped midway. I didnt get a call back or a resolution of my complaint after that.
Airtel has a very callous attitude towards its customers and there customer service is negligible. Every supervisor gave me a different reason for why my sim is not working. No one told me what is required from my side. 1 rep, 3 supervisors and 1 manager were not
Able to solve my complaint.
I want to register a complaint against airtel in the strongest of words and request you not only to get my complaint resolved but to take action against the company. There is still "no service" on my mobile.

Regards,

Vineet mehta
[protected]

Today (16/03/2018) morning i received a text message says "thanks for choosing lifestyle on your airtel mobile. You have been charged rs35.0 for 7days. A/c balance: rs3.95 at 09:20. To deactivate, call or sms stop to 155223" then i sent a stop message to 155223.
Then i got this message "kindly note there are no services active on your airtel number. To 'start' a service, sms 'start' to 121."

I have applied for migration from postpaid to prepaid service on february 22, 2018 to airtel store, at ctm, ahmedabad 380026. However, my number is not migrated till date. I have visited airtel store severel times and called to airtel customer care (121) many times, but they are not giving proper reply. They are saying that service will continue within 2-3 days, but till date my number is not migrated