Airtel Complaints & Reviews

Dear Ms. Sarita Singh,

With respect your trailing mail, as requested & suggested by your good self, I have been trying to get my SIM changed, unfortunately I have done this process twice

SR No[protected] Dated 8 Feb 2018
SR No[protected] Dated 12 February 2018

As per your suggestion I went for the process twice but there seems to an issued at your end on processing my request.

Furthermore, As communicated, despite me not willing to pay the Bill due to unsatisfactory services, I had to make a payment due to the fact that my services were stopped.

I also happened to visit your Airtel Store in Sector 10, Bhilai, Chhattisgarh; When I made them aware of the problem regarding the network issues and SIM change, their reply was “Sir Kindly go to the Airtel Store where You got your SIM from, they are the ones who can solve your problem, not us”, As per their suggestion I raised one more request for SIM change this request is pending since last 16 hours
Upon calling 198 which is your customer complaint service, The person who initially spoke to me was rude, unknolwegebale and when pressed for suitable replies, he forwarded the call to Ms. Nisha who is your senior service supervisor. She as well was totally clueless as to why I am facing these issues and I was requested to visit the Airtel Store again (Please bear in mind it will be my 3rd Visit to one of your stores just to get my sim replaced, which according to your company policies and SOP’s is a very simple and hassle free issue and can be completed in 2-6 hours for a postpaid customer)

Given the behaviour, service quality and the complaints I have raised, there has been no reasonable or suitable explanation being provided to me. Furthermore, when I have raised 2 requests for SIM Change (Both of which failed, without any plausible explanation) which have been rejected by your systems for the reasons best known to you.

I would kindly request you to make sure that the problems are resolved within next 48-72 hours after you having a conversation (if the need arises) or on acknowledgement of the mail.

If for some reasons, this matter cannot be resolved by your end, Kindly instruct your Nodal & Appellate Team (Both, not one or either) to speak with me.

Also, I would now like to know that if a customer is facing such issues and even though people of Your Own Company i.e. Bharti Airtel Limited cannot resolve my issue or provide a suitable and logical explantation (Hoping that the logical & cooler minds prevail here), point me in the right direction as I wish to speak to someone who works in the corporate position and has authority to resolve such issues.

Just for sake of clarity I would like to highlight a few points below to ensure that there is no confusion

I’m Facing network related issues in the whole city of Durg & Bhilai (Kindly dont ask me again that from which particular part of the city im facing this problem)
I was told that network is being upgraded, so I can understand that there might be some issues in out going calls, issue I’m facing is - Despite having 4-5 bars of network (HTC U 11) on my phone, when people try to contact me on this number they hear a message “that the phone is switched off or out of coverage area”. Again, this matter is not localised to one part of the city of Durg/Bhilai but is ever-present throughout the whole city and also in the city of Raipur.
I have been raising complaints for my issue since July, 2017; unfortunately no one has an explanation for the reasons best known to them, they cant provide details of someone in your organisation to whom I can speak with to expedite the matter & also not raise a fresh complaint.
your network resolution team is also highly professional, If a customer is not able to pick their call due to some reasons, they dont follow up the same day after a few hours or try calling on the alternate number or alternate time and are giving you false updates
Kindly highlight that if a customer is raising a service request, what is the time prescribed as per your Manuals & SOP’s to attend and resolve such matters based on the severity of the complaint
Your customer services representatives (of service no 198) are highly unprofessional, unethical & rude. Kindly train them to provide replies as per customers questions rather than reading off a script, I hope you guys have paid your trainers well to make sure such issues dont arise but they still do, If you cant resolve this issue or understand customers pulse, Please give my company the contract to train your service representatives.

I hope this paints a very clear picture of the issues I have been facing which I believe can be handled very swiftly and efficiently by an organisation of your size, but your employees and customer representatives dont seem to be willing to do the same

another email dated 19 Jan 2018
Dear Mr. Suresh Kumar B,

I trust you are well.

Sir I¿m an airtel postpaid customer having no (+91 [protected]). I have been facing network related issues in the city of Durg/Bhilai and Raipur for past 6 months. The issues faced by me are given as below :-

Unable to receive calls even though my phone is network coverage area with minimum 4 bars of network
unable to make calls despite having 4-5 network bars
4g service working like 2g

Now, with regards to this matter I have been speaking to your customer service representatives, Nodal officers and all I have been given are false promises for the past 6 months

My complaint[protected]Dated 15 October 2017) is still open as per records on your website
my other complaint no[protected]Dated December 2017) has been closed as per records on your website.

Following are my questions and queries, I hope you are in a position to resolve the same

Why 2 complaints of same nature are still pending and how did my complaint of december is closed while one which was raised in october 2017 is still open. What is the time prescribed as per your manuals to resolve such complaints
Why when i speak to your executives to raise a fresh complaint, they give a response they cant raise a fresh complaint as i still have a complaint open. How did the complaint raised in december got registered and closed in that case.
As per your records you have given serval complaint numbers even though SR no 80308753 was still open, in such case why was my other complaint registered and closed
I have raised 7 complaints in total, no satisfactory reply, service is not upto the mark, then why should i be liable to pay the bill in full if your network cant provide service i.e. service to make calls, receive calls and use mobile internet to the fullest extent, then why am i being charged my bill plan to the fullest extent
Your customer representatives are unprofessional and unrealistic, they cant provide solutions when pressed for answers for such a serious concern which has been ongoing for so many months. Neither your company has given them any authority to provide information to customer where they can take up this matter on a corporate level so resolution of problems can be found
I¿m sure every one in your organisation is aware of new TRAI regulations when it comes to providing network services, if it is not upto the mark and I¿m telling your executives the same, why should i hear automated replies ¿We understand your problem and we will look into it¿
furthermore, why has no one taken the fact seriously that a complaint raised in october is still open and hasn¿t been resolved, why no one from your organisation took the time to call me i.e. the customer to make sure this can be resolved

I hope this highlights the gross negligence on part of your customer service team, nodal team and network team. I hope you look into this matter seriously and someone from your organisation can contact me to resolve this problem at the earliest.

Also, while I was writing you this email, my network services have been stopped for the reasons best known to your orgnization

I¿m also CC¿ing a copy of this mail to TRAI consumer redressal forum, hoping that you guys can now take this matter seriously as i have been an Airtel user since 2000.

Hi,
Recently i purchased an Airtel 4g Dongle on 13th February 2017. I was promised that the sim would be activated on 24 hrs. It has been more than 24 hrs and the sim card is not working. I cant call anywhere or go out without wifi.
We have been calling customer care 5 - 6 times a day and each representative had his own story to tell. They cant help me.

As we use the internet frequently we cannot wait longer. We demand that Airtel provide reliable customer care and prompt service.

Thanks
ps number to activate is : [protected]

Hello,

I had postpaid connection. Due to heavy bill, I converted it to prepaid.
Airtel issued prepaid sim which they said will be activated in 2 days.
Its almost one month and its not activated. Repeatedly complained about the issue at Airtel offices and also complained at customer care.

Complaint number - [protected]

whenever I call, they are saying technical problem, we will escalate the issue to higher authorities. By this time my complaint would have reached CEO of Airtel as everytime they escalate it to next level. Hope there won't be any more escalations.

Thank you
Kamal
[protected]

Hi Team,

As discussed, agreed and confirmed by yourself and customer care representative Mr. Rahul i was given the confirmation for disconnection of my connection on 7th Dec 17. This is mistake done by Airtel for delay in disconnection of my connection, why the customer is being penalised, harassed and extra billing done for the delay in disconnection of my connection .

Kindly send me the revised bill till 7th Dec 17. I will clear the dues accordingly.

There is delay from Airtel for submission of proper, accurate and appropriate bill till 7th Dec 17.

Without receiving the proper bill i am not in position to make payment.
I am being harassed for mistake of Airtel and wrong billing done by Airtel.
Kindly do the needful on priority.

Regards
Shyam Sunder

Respected sir,
Mera name virdas rathava hain

Maine ek baar paper main add dekha tha aur maine call kiya tha job ke regarding

Unka no hain [protected] aditi medam se baat hui thi us waqt aur muje bola gaya ki aap ko 1000 rs deposit karwane hoge tabhi id create hogi us waqt main deposit karwa diye

Fir call aaya ki aap ko ab 6000 rs deposit karwane hoge tab aap ko kit mil jayengi unme laptop mobile aap ko company ki taraf se mil jayega aur maine address send bhi kiya tha aur muje 10 time se 20 time (Guna) refund chahiye

Means ki 1000 ke 10 times milna chahiye tabhi asli saja hogi

Mr shadab ka account no hain [protected] ifsc code hain sbin0019181 deposit date hain 01/11/2017
Muje kisi bhi keemat par mera refund chahiye aur unki wajah se kitni harresment hui wo main khud janta hu ki kitni problem hui thi sab yaad hain muje

Agar shadab sir airtel main hain to unko suspend kar dijiye wahi saja hain aur fir muj pe call pe call aaya karte the mera no hain [protected] jo ki abhi maine bandh rakha hain mera alternate no hain [protected]

Aaj socha ki aap ko online complaint karu aur muje justice chahiye jo aap de sakte ho aur agar shadab sir pe koi action nahi liya to bahot bada fraud ho sakta hain 1 person equal 1000 rs aur 100 person equal 100000

Sidha hisab hain itni badi fraud company hain to main claim karna chahta hu
Aur mera no hain [protected] aur mail id hain [protected]@gmail.com

Abhi jo no hain wo radhika name ki ladki use kar rahi hain aur unka no hain [protected] yahi no hain jo pahle anjali use karti thi unke baad radhika name ka character aa gaya aur fir se aap unko pakad sakte ho

Unka address hain delhi sector no 18 wahi pe office hain unki aur waha pe bahot illigal kaam ho rahe hain aur sab ke sab koi kuch nahi karta fir ye desh main corrupt hone do sab ki jebe khali hone do kis ko padi hain kisi ko lekin muje fark padta hain q ki agar koi fraud sirf fraud kar sakta hain to ham bhi kisi ke sath fraud kar sakte hain lekin ham itne bhi gire hue nahi hain ki sab ko dhokha de sake aur jo aap ki marji aap action longe to kitne hi naam bahar aayenge aur kitne fraud ko pakad sakte ho wahi mera point hain

Aur jis desh main modi ji hain waha pe kitna corrupt badh gaya hain aur kitne log fraud ka sikaar ho gaye hain wo main janta hu

Mr shadab aur mrs radhika aur aditi ki warrent nikalna chahiye bas kuch din main apne aap sab thik ho jayega

Maine jo deposit kiye the wo abhi tak muje mila nahi hain 1000 ke ab 10 times ya 20 times milna chahiye aur saamne se koi call bhi nahi aa raha hain

Lekin abhi [protected] abhi 2 ya 3 day se no start hain aur november se lekar january tak koi number ka response nahi mila tha hame aur is baat ka dukh hain ki

Airtel company main se aap ko laptop milega unke sab data milenge

Agar aap 100 msg karte ho to aap ko 10000 milenge
Agar aap 200 msg karenge to aap ko 20000 milenge
Agar aap 300 msg karenge to aap ko 30000 milenge aur is tarah se logo ko bewkuf banaya jata hain agar real main aisa hota to abhi tak vacency full q nahi hui???
Aur q vacancy aur deposit ke naam pe sab ko luta jata hain wo hame response dijiye

Yours faithfully

Virdas rathava
Mob no [protected]

Dear sir,

It has been more than 2 months to til date, my debit credit issue has not been resolved.

Even after submitting all documents for verification they asked for bank statement which i have made transition on airtel money account, that bank statement i have submitted which doesn't make any sense that i should submit my bank statement for verification.

After all, i am tired now to call customer care executive and senior supervisors and listen their excuses, i don't understand what is issue that it takes a month of time to activate the account. Hope u can understand i have transferred amount to airtel money do pay my utilities and bills which are due from from that time to till now.

Every alternate day i am calling to customer support and they are taking 48 hrs of time. Last time i had conversation with senior executive, they promised me within 48 hrs team will resolve the issue, but again their statement remains unchanged.

I want to say one more thing till the time, not even a single time any executive had tried to contact and update that what is the status of my case.

Requesting a feedback call back from your side on my registered mobile no - [[protected]].

And a humble request to resolve the issue asap on priority basis.

Court suspended the wallet facility of airtel but company countinously sending message that recharge with airtel wallet and get cash back but didn't inform there customer about wallet is suspended. L also use the wallet and they freeze my money. And they are not give my money back. I had send multiple mail but they are not interested in my problem.

I can not use money from my my airtel app's wallet because i forgot my mpin.
I had made the account 4 years ago now i do not even remember the registration details. I have forgotten the date of birth of the registration date. I've put 400 rupees in my airtel app, which is no longer being used because of the mpin
Now what do i, do to help me please

I have registered DND for my mobile number [protected] however Airtel continues to send me promotional messages. ( DND registration number: A[protected])

This is being a real trouble to me and after highlighting the same to Airtel's attention vide its DND complaint portal, there was no change in terms of such promotional messages being send by Airtel. Please look into matter.

Hi,

I had tried purchasing international roaming pack for us (Rs 649) last week for the below number. After paying amount website displayed error message. Also booster pack didn’t add up to my airtel number. I tried two times but still booster didn’t add to my number. Amount got deducted two times (1300) from my account. Kindly help in refunding the amount. Awaiting your prompt response. Thanks in advance.
Purchasing date : 5th feb
Airtel number :+[protected]

On 12/02/2018 at 6.30 am rs. 70 was deducted from my talk time account without my concern for gossipbird service which i never asked for and unable to access the customer care for further enquiry. They sent sms to stop the service and i stopped too. What about the deducted amount. This is a technical theft. This type of practice should be stopped immediately. The deducted amount to be refunded.

My airtel mobile no. [protected] is o[censored]. P. West circle but now i'm residing in maharashtra (Mumbai malad west). I have a serious call drop issue. People's are complaining about that they called me more than 20 times but they could not reach me. And even when i call someone then also there is a serious issue i'm also not being able to call anyone. Yesterday only i recharged with 399 rs pack but it seems i won't be able to use that data. Please fix this problem or else i will go to consumer forum because i beared a huge loss because of this call drop.

I've been in mathura since 2016. We are facing terrible network problem in aurangabad area specifically in mathura refinery township where we reside has got so much problem that we lose the full signal when we move from one room to another in the same house. This is what i am mentioning about calls and about data please don't ask me!! It is more irritating than the prior one....

Since last 4 years i am using an airtel number and this number is in continuous use. On 6th feb 2018 morning they terminated the connection to my number.
I communicated with airtel customer care from my friend's number and following are the responses from the different persons
1. Because of no use this have been disconnected
2. This number is not visible to us
3. You may have not submitted the document
4. Don't waste your valuable time, nothing can be done
5. Even one person told that he can see that i have recharged 448 on 25th of
Jan 2018 but i have not used my number
Here i am not sure how information associated with single number varies person to person in customer care.

Secondly i visited one airtel store. They told me as i have used the special recharge balance (448) to call and i should have used my main balance in betweeen so its disconnected. But they don't know how can i use my main balance if everything (Call/internet/sms) will cost from 448 recharge.
And they have given a sim to activate it with existing number from their main airtel store after getting a call in few hours. But for 3 to 4 days i did not received any call even i visited the store again and no help.

So i visited the airtel main store and they repeated the same thing that i have used only the special recharge 448 and i should have kept 50 to 60 rupees in main balance always, i don't know why?.

So they told me if you want this number in your name again following are the conditions

1. This can only be availed in postpaid connection
2. Onetime payment of 300 rupees

As this is the number connected with my different official and personal accounts. I am forced to get it in postpaid though it was in prepaid and wanted to be in prepaid.

I think its a cheating as
1. From 25th jan to 06th feb 2018 they have taken 448 rupees.
2. Without any information disconnected my number
3. Have not left any other option but forced me to be in postpaid if want the number even if its costlier based on my usage.

Please help on this.

Its more than a month that airtel is holding my money and connection is also not provided mentioning technical issues.
I spoke to dozen of representatives and their managers but till date no date provided for returning the money collected.
When airtel knew in advance that they cant provide new connection why are they collecting bigger amount (In thousands) and avoid customer reaching them... Is airtel running their business with such cheap tricks?

Now that i waited enough, planning to file a consumer complaint asap.

1) recharged rs. 600.00 on 29.01.18 vide transaction order no.[protected] and[protected]Rs.300.00 +rs. 300.00), through a airtel dealer and a/c balance was shown via sms as rs.583.80 against my id no. [protected].
2) but now recharge amount shown in the account rs. 300.00 only. On inquiry in the customer care it is told rs. 300.00 has been refunded to the dealer, which was not informed to me at all.
3) i have paid the amount to the dealer after getting the sms from airtel, why the rs. 300.00 has been refunded without informing me and this is the duty of airtel to credit my money in my account immediately and action should be taken against their dealer.

Dear sir
I was airtel postpaid customer from last 2 year now i am switch my number to airtel to airtel prepaid
I submitted all my valid documents and on 9th february 3 o’clock my postpaid number was deactivated so i inserted prepaid number card was inactive so i called to customer care they told me it’s take 24 hour time
On 9th feb they told file fir me 24 hours
After 24 hour card was not active every day i call customer care they ask me same time now today on 12th feb at time of 9:00 o’clock pm they ask me again 24 hours now what can i do
Give me suggestions or can i file fir for heresment
Give me suggestions

Hi team,

I have got new connection yesterday 11 feb 2018 and i been told i will get all hd and sd channels for free for first month. And the installation team told digital service will get activate after 2 hours.

I don't see all the hd channels, from yesterday night i am calling to customer-care for getting this resolved each person saying it will get fixed by 4 hours max,

But still nothing happen, today i am getting new answer saying my i will not get all hd.

Please stop cheating like this to customer...

I want all hd and sd to be enable without any further delay, else take the digital unit back and refund my money...

Customer id:[protected]

In our Area airtel network coverage is Very and i log a complet last year August but no result still now and call receiving also very bad..
We are more then 500 airtel connection in our layout have and in every nmbr face this problem..
One tech person come in my location last year October and he say next 3 months problem will going to resolved. but not yet resolved.

I called Airtel customer care but no update.

I'm really unhappy with Airtel support...:(

In our location airtel network coverage best.. But call receving very bad.. Mean than enybuddy call me than say "not a velid nmbr..". Before 10 days... Till today..
No buddy solve no buddy care for this.
We 6..7.. Have friends have airtel nmbr. And in every nmbr face this problem..
One men come in my location and send location and say solve in 1 hour..
But no..