Airtel Complaints & Reviews

Hi airtel team,

We have connection - circuit id - 9078919, for our company. We sent a request on 9th of feb for shifting the lease line in the same building same floor just to a different room. But we never received any response. Mr. Prasad the account manager never picked up the call till 14th. On 14th of feb he told he needs 4-5 weeks to shift the line. This is not professional, we were never informed about this while taking...

When we linked our airtel mobile no with aadhar without intimating us our gas subsidy is going to airtelbank. From 11 months our gas subsidy amount is not transferring to my karur vyasa bankaccount. Kindly see this and please transfer our gas subsidy to said bank account. Sir we are suffering by this. Without our intimation how any bank can take our money. If you do not take action we will cut our airtelsim and deactivate it. Please transfer our money to that bank...

I am using airtel postpaid. Iam not getting proper network, many of the tym ppl tel that my mobile is not rechable and call gets disconnected in middle. And 499 plan comes with 40 gb data but m getting 20 gb that too very slow. They are charging me miss call alert charge but till nw i din get evn single msg. I have complained this many times but no solution. And cant port also bcoz 90 days waiting period really this is very worst experience. Never thought airtel has come to this footpath level.

Kindly note that we have called Mr. Rajkumar (Airtel executive, Contact No - [protected]) .

Then, through his link some executive from Airtel visited our office and all the procedure for the payment in cash was done.

We have received an Airtel form with a promise that the new broadband connection will be initiated within next 24 hours.

But it has been more than 12 days and we have no response from Airtel yet. No one is answering our call neither anyone has any status update about the same.

I am sending you the Airtel form copy provided to us. Please find the attachment.

Kindly look into the matter urgently.

It's a shame that Airtel cannot keep their promises and if we didn't receive any urgent action in this matter then it's better to remove our other Airtel office connections as well.

Every time a executive from Airtel drop a mail on my mail ID and then call with a promise that it will be done but still nothing happened.

Everyday they make same promise and then prove that all their promises are fake.

I have a post paid mobile connection with airtel with number [protected]. I went to one of the airtel outlets (Vel layambalam, trivandrum) as i had been informed to link this with my aadhar number. When the examined my fingerprint there was no print available. I am 87 years old and the fingerprints have disappeared. I was told to upgrade my aadhar. I did the same & went to the airtel outlet and the same was the result. During upgradation the akshaya centre took the retina reading but the airtel cetre had no equipment to read and verify it.
The airtel people said that in this instance they are helpless and after end of march they will be forced to cut off my mobile. Please inform as to what i can do to prevent disconnection of my mobile due to reasons beyond my control
P g s nayar

I have 2 Airtel numbers with Airtel money registered. My [protected] number is active and [protected] is inactive which is connected with bank accounts. With first numer I am not able to generate UPI, while the other is inactive. Kindly deactivate or delete my Airtel money/payment bank account linked with [protected].

Activated rs.399/84 days prepaid plan on 11.02.2018.
After activation too many sms received, as i was busy couldn't read them properly, that too for various vas. On 12/02 my main account balance reached rs. 0.42 from rs.170 (Approx), then yesterday i recharged main account by rs.100/- and immediately several sms received towards vas, and my main balance again went to rs 0.42, further i didn't do recharge.
I tried customer care, as usual lengthy pre-recorded voice message, at the end i couldn't able reach anybody in customer care. I sent mail to them, awaiting for reply. Then i checked sms and found out all the 23 vas were activated without my knowledge, each vas having different plan & different amount (One week, four days, one month plan like that). How this airtel can deduct money from my main account towards activation of vas with my consent. This is absolute breach of trust & and creating suspicion about the manner in which the airtel taking money from customer. To counter jio airtel offering several plans, but in other innovative method they are taking money from the customer.
To all my friends, plz stop all the vas from airtel app immediatly, otherwise main account balance will keep on reducing. Jio is much much better than airtel, giving the service whatever they promisted.

Hello

I have ported out my number [protected] from vodafone to airtel and the final message of porting came on 9th february, from then till today my sim is in emergency call mode and that was my official number. I am facing extreme trouble. I didn't expected this kind of service even before starting to avail it. I am highly disappointed with this.

Regards
Deep shekhar mandal
[protected]

I have been using airtel 4g internet from 7 days. I paid money for 4g net and didn't get 4g speed even i am not getting 2g speed. Even some time internet don't run. I made phone call to airtel customer care for 4 time but they don't listen my problem. Its very annoying. I didn't get any solution from them. Iwant my money refund or 4g speed internet. My phone no. Is [protected]

Hi,
My number[protected]. This is datacard and when i try to reset mpin, i don't get sms on secondary number. The support provided by your team is #. Asked me t ocall 400 or [protected], but there is no option to reset mpin. My alternate number is non airtel. I have some money, either that should be adjusted to my bill or mpin should be reset. I can't do anything because of your pathetic support. To transfer money to airtel bank does not require any mpin but for other action it asks for mpin. Are you trying to cheat customer?

Regards,
Subhasha h. L

Sir,
I had travelled to dubai on 28.1.2018 and backed to india on 01.02.2018.

I want to mention here that i had not requested for international roaming. But airtel had deducted rs.99/- from my balance charging "international roaming".

I had contacted local outlet of airtel at pratap nagar, jaipur on 12.2.2018 but their reply was not at all logical. They said "if you visit abroad, you will have to pay"international roaming"no matter you have not requested for international roaming. You have to pay"international roaming".

After some time i contacted 121 of airtel and i got the same reply.

I request your good office to please look into the matter and refund me rs.99/- deducted towards"international roaming" may please be refunded to me at earliest.

Yours faithfully,

Sujit kumar ghosal

I got a message from airtel on 13th feb 2018 12:52pm mentioning that namkeen pack services has been activated on my phone for 1 week and they would be adding rs 35 in my bill for a week and this would be automatically renewed every week. On calling airtel, to know what the service is all about becuase i never raised this activation request, they are saying that they dont have information about it as it is 3rd party service. But i got the message immediately that they deactivated it. I really dont understand that how come airtel does not information about the service they can activate or deactivate. They say that i would have clicked on an advertisment or something and the service got activated but airtel has no information.

My concerns are
1. What is that service all about
2. How did the value added service got activated without my consent

सर् एयरटेल से मुझे रोज रोज नए कनेक्शन के लिए काल किये जा रहे है कृपया आप इसमे कार्यवाही करिये [protected]
एयरटेल कंपनी से रोज रोज नए कनेक्शन के लिए काल किये जा रहे है मना करने के बाद भी ९०२८८४९४१७ पर कॉल आ रहे है जो की मेरा न. मेरा न. DND में रजिस्टर्ड फिर कैसे मुझे कॉल आ रहे कृपया आप इसमे कार्यवाही करिये +[protected]

आज दिनांक ०५-०.३-२०१८ को मुझे एयरटेल के ०७२१९७५५०२५ न. काल आया एयरटेल का न्यू कनेक्शन के लिए

Bill payment on airtel website does not allow paise.

The reason online payment and transactions are made is to transact in paise and decimals. However airtel website has been build in a very clever way to cheat customers. Bills are generated involving paise and when customer tries to input same in the amount due the bill amount gets rounded off to a higher denomination. My bill dated dec 2017 is for amount rs 709.60 but while trying to make payment in their website the due amount taken is rs 710/-. An excess of 40 paise is cleverly moved to airtel.

As a customer i do not want to pay anything excess and wait for a month so that same can be adjusted in my future bills.

This is a huge malpractice as they have a large client base. The entire process is at the moment involving in few paise but if i look at the whole picture you can be handling hundreds of customers like me where you are fraudulently making money by charging extra be it in paise or rupee and in the end while closing off the mobile account you might not even return anything back as the customer might overlook this negligible amount in paise.

I hope this is taken on a stringent note and airtel update their so called "technical glitch" else a legal action needs to be called for.

Dear Nodal,

I have complaints several times for connection errors on my dth connection number provided on subject line. I find connection errors for some sports channels and I have registered complaints for the same but I been wrongly committed by ur call executives also I have not received any complaint number. Please take strong action against those people for misguiding customers. I guess not taking correct action against the complaints received from customer, making false commitments etc is harmful for the image that company has established in market. Please take corrective steps and provide good services to the customers also resolve their complaints in the right spirit.

Thanks and Regards
Vishal

My 3G mobile was recharged on 1 February last for unlimited package of Rs 349.00 with a validity of 28 days.Today after 12 days only, I am not able to phone from my mobile outside and all the time I have to hear an audio message that " your balance is insufficient for an outside call.I was advised to recharge additionally for Rs 10./ for making emergency call outside." And almostfor the whole day I could not make at all any call outside . I tried to contact their executive on "121" but here also the connection disconnected on the ground that there is not the sufficient balance to make an outside call.

The same thing happened in the last recharge period also and after taking loan of Rs 10/ and again recharging for Rs 30./I could talk to the executive and the package recharge of Rs 349/ came into effect. But unfortunately, the remaining balance after readjusting the loan of Rs 10/ had been eaten away this time due to my overlooking in the present recharge period which is still valid till 28.02.2018 .
I would like to raise the point that even though the prepaid recharge is valid, Airtel is audacious enough to stop the phone service and deduct my balance without any right whatsoever.
I request the august body to look into the matter and restrain the service provider from repeating this heinous crime and also to refund the balance deducted for the calls already made despite having a privilege o[censored]nlimited call from my mobile.

Dear Ms. Sarita Singh,

With respect your trailing mail, as requested & suggested by your good self, I have been trying to get my SIM changed, unfortunately I have done this process twice

SR No[protected] Dated 8 Feb 2018
SR No[protected] Dated 12 February 2018

As per your suggestion I went for the process twice but there seems to an issued at your end on processing my request.

Furthermore, As communicated, despite me not willing to pay the Bill due to unsatisfactory services, I had to make a payment due to the fact that my services were stopped.

I also happened to visit your Airtel Store in Sector 10, Bhilai, Chhattisgarh; When I made them aware of the problem regarding the network issues and SIM change, their reply was “Sir Kindly go to the Airtel Store where You got your SIM from, they are the ones who can solve your problem, not us”, As per their suggestion I raised one more request for SIM change this request is pending since last 16 hours
Upon calling 198 which is your customer complaint service, The person who initially spoke to me was rude, unknolwegebale and when pressed for suitable replies, he forwarded the call to Ms. Nisha who is your senior service supervisor. She as well was totally clueless as to why I am facing these issues and I was requested to visit the Airtel Store again (Please bear in mind it will be my 3rd Visit to one of your stores just to get my sim replaced, which according to your company policies and SOP’s is a very simple and hassle free issue and can be completed in 2-6 hours for a postpaid customer)

Given the behaviour, service quality and the complaints I have raised, there has been no reasonable or suitable explanation being provided to me. Furthermore, when I have raised 2 requests for SIM Change (Both of which failed, without any plausible explanation) which have been rejected by your systems for the reasons best known to you.

I would kindly request you to make sure that the problems are resolved within next 48-72 hours after you having a conversation (if the need arises) or on acknowledgement of the mail.

If for some reasons, this matter cannot be resolved by your end, Kindly instruct your Nodal & Appellate Team (Both, not one or either) to speak with me.

Also, I would now like to know that if a customer is facing such issues and even though people of Your Own Company i.e. Bharti Airtel Limited cannot resolve my issue or provide a suitable and logical explantation (Hoping that the logical & cooler minds prevail here), point me in the right direction as I wish to speak to someone who works in the corporate position and has authority to resolve such issues.

Just for sake of clarity I would like to highlight a few points below to ensure that there is no confusion

I’m Facing network related issues in the whole city of Durg & Bhilai (Kindly dont ask me again that from which particular part of the city im facing this problem)
I was told that network is being upgraded, so I can understand that there might be some issues in out going calls, issue I’m facing is - Despite having 4-5 bars of network (HTC U 11) on my phone, when people try to contact me on this number they hear a message “that the phone is switched off or out of coverage area”. Again, this matter is not localised to one part of the city of Durg/Bhilai but is ever-present throughout the whole city and also in the city of Raipur.
I have been raising complaints for my issue since July, 2017; unfortunately no one has an explanation for the reasons best known to them, they cant provide details of someone in your organisation to whom I can speak with to expedite the matter & also not raise a fresh complaint.
your network resolution team is also highly professional, If a customer is not able to pick their call due to some reasons, they dont follow up the same day after a few hours or try calling on the alternate number or alternate time and are giving you false updates
Kindly highlight that if a customer is raising a service request, what is the time prescribed as per your Manuals & SOP’s to attend and resolve such matters based on the severity of the complaint
Your customer services representatives (of service no 198) are highly unprofessional, unethical & rude. Kindly train them to provide replies as per customers questions rather than reading off a script, I hope you guys have paid your trainers well to make sure such issues dont arise but they still do, If you cant resolve this issue or understand customers pulse, Please give my company the contract to train your service representatives.

I hope this paints a very clear picture of the issues I have been facing which I believe can be handled very swiftly and efficiently by an organisation of your size, but your employees and customer representatives dont seem to be willing to do the same

another email dated 19 Jan 2018
Dear Mr. Suresh Kumar B,

I trust you are well.

Sir I¿m an airtel postpaid customer having no (+91 [protected]). I have been facing network related issues in the city of Durg/Bhilai and Raipur for past 6 months. The issues faced by me are given as below :-

Unable to receive calls even though my phone is network coverage area with minimum 4 bars of network
unable to make calls despite having 4-5 network bars
4g service working like 2g

Now, with regards to this matter I have been speaking to your customer service representatives, Nodal officers and all I have been given are false promises for the past 6 months

My complaint[protected]Dated 15 October 2017) is still open as per records on your website
my other complaint no[protected]Dated December 2017) has been closed as per records on your website.

Following are my questions and queries, I hope you are in a position to resolve the same

Why 2 complaints of same nature are still pending and how did my complaint of december is closed while one which was raised in october 2017 is still open. What is the time prescribed as per your manuals to resolve such complaints
Why when i speak to your executives to raise a fresh complaint, they give a response they cant raise a fresh complaint as i still have a complaint open. How did the complaint raised in december got registered and closed in that case.
As per your records you have given serval complaint numbers even though SR no 80308753 was still open, in such case why was my other complaint registered and closed
I have raised 7 complaints in total, no satisfactory reply, service is not upto the mark, then why should i be liable to pay the bill in full if your network cant provide service i.e. service to make calls, receive calls and use mobile internet to the fullest extent, then why am i being charged my bill plan to the fullest extent
Your customer representatives are unprofessional and unrealistic, they cant provide solutions when pressed for answers for such a serious concern which has been ongoing for so many months. Neither your company has given them any authority to provide information to customer where they can take up this matter on a corporate level so resolution of problems can be found
I¿m sure every one in your organisation is aware of new TRAI regulations when it comes to providing network services, if it is not upto the mark and I¿m telling your executives the same, why should i hear automated replies ¿We understand your problem and we will look into it¿
furthermore, why has no one taken the fact seriously that a complaint raised in october is still open and hasn¿t been resolved, why no one from your organisation took the time to call me i.e. the customer to make sure this can be resolved

I hope this highlights the gross negligence on part of your customer service team, nodal team and network team. I hope you look into this matter seriously and someone from your organisation can contact me to resolve this problem at the earliest.

Also, while I was writing you this email, my network services have been stopped for the reasons best known to your orgnization

I¿m also CC¿ing a copy of this mail to TRAI consumer redressal forum, hoping that you guys can now take this matter seriously as i have been an Airtel user since 2000.

Hi,
Recently i purchased an Airtel 4g Dongle on 13th February 2017. I was promised that the sim would be activated on 24 hrs. It has been more than 24 hrs and the sim card is not working. I cant call anywhere or go out without wifi.
We have been calling customer care 5 - 6 times a day and each representative had his own story to tell. They cant help me.

As we use the internet frequently we cannot wait longer. We demand that Airtel provide reliable customer care and prompt service.

Thanks
ps number to activate is : [protected]

Hello,

I had postpaid connection. Due to heavy bill, I converted it to prepaid.
Airtel issued prepaid sim which they said will be activated in 2 days.
Its almost one month and its not activated. Repeatedly complained about the issue at Airtel offices and also complained at customer care.

Complaint number - [protected]

whenever I call, they are saying technical problem, we will escalate the issue to higher authorities. By this time my complaint would have reached CEO of Airtel as everytime they escalate it to next level. Hope there won't be any more escalations.

Thank you
Kamal
[protected]

Hi Team,

As discussed, agreed and confirmed by yourself and customer care representative Mr. Rahul i was given the confirmation for disconnection of my connection on 7th Dec 17. This is mistake done by Airtel for delay in disconnection of my connection, why the customer is being penalised, harassed and extra billing done for the delay in disconnection of my connection .

Kindly send me the revised bill till 7th Dec 17. I will clear the dues accordingly.

There is delay from Airtel for submission of proper, accurate and appropriate bill till 7th Dec 17.

Without receiving the proper bill i am not in position to make payment.
I am being harassed for mistake of Airtel and wrong billing done by Airtel.
Kindly do the needful on priority.

Regards
Shyam Sunder