Airtel Complaints & Reviews

Hi team,

I have raised an request for airtel broad band in chennai (Thlambur). Initially they told service is available at my location. They asked me to pay 1000rs.

I paid through online. Then they asked me for address proof i told give me time just now i have been relocated to the new place. They told not a problem u just pay additionally 200 rs. To the below mentioned account number. We will prepare the documents and share it with you.

Late the person from airtel service called me and told, we cannot provide the connection in your area since we don't have fibernet available @ your place.

So i contacted the team saying that this was the issue. They agreed to refund my amount that is (1000+2000. But i got only 1000 rs. Remaing 200 they told me will be provided shortly. It has been since 1 month. I never received the amount. If i try calling that person she is not picking the call. Don no to whom i need to address this issue.

Her details:
Name: priya
Number: [protected]

Now she is not picking the call

This is to bring to your kind notice that we are using three mobile number i. E.[protected], 404, 403 of airtel company.in order to deactivate the booster plan of mobile no. [protected] worth rs 250 per month, we had post a letter to airtel office, south tukoganj branch as a reply we were informed that the entra charge value rs 250 will not to be added to your bill from jan 2018. But the jan 2018 bill me received was attain with the amount added in it. With the query when we went to the office, their staff member miss swati wagh notify us about the sms and also assign us an information request no i. E. Ritm0098817 she also ask us to pay the will reducing the entra amount of rs 250. We had settle up with paying rs 1829/- after reducing rs 250 from rs 2079 on 12.2.18.
The march bill we received was again supervise with the same problem. Infact the previous balance of rs 250/-was also added. Our company member mr. Vivek shukla went to the office in south tukoganj with the copy of the bill. There one of your staff member misbehave with our company member and on a very rude tone ask us to port our no. If we have any problem. We have already been trying to stop this plan since last three month. It was the company who was taking thing as granted. Such type of response is not acceptable from such a big company.

I dont want any bollywood scoop services on my mobile-airtel-[protected]
Every now and then you announce and take money from my account. I did not ask and i dont want all these services. Kindly stop it and you have taken rs.35/-from i account and kindly put it back. Even if i give message stop they deducted my blance. Kindly stop this and i dont have time to waste like these giving message. Thanks. Kindly stop unneccessry cutting off. I dont want it.

Hi, i ported out my aircel postpaid number [protected] to airtel on march 1, 2018 but the airtel sim is not yet activated. I approached airtel care centres, but they didn't have any idea about this thing, and asked me to wait for a week. I waited for a week, but it s not working at all. And its already 14 days.

I need the same number, i want the reason for why it is not activated and what s the issue.

Try to solve the problem and activate the sim or provide other ideas to get the same number

Hi team,

My network provider is airtel.

I own 3 connections from airtel about a year. The parent number which i use is [protected]. This is upgraded to a plan of 1999/- in which 2 add-on phone numbers were free.

I made this request in october 2017 by contacting customer care. It was communicated over the phone that the consolidation request is been taken but i am charged every month for each connection.

I spoke to gallery and care the solution offered every month was please pay the bill and we will process the reques nothing happen. Every month i spoke to care & gallery same story in loop. Even wrote to nodal officer just take assurance.

I am fed up with the fraud and need your assistance.

Regards,
Faizan sharif
[protected]

Plan changed in jan 18 on your own. Complaint lodge on 3.3.18 vide no.93864798. Request for email reply not met with. Promised to revert back to the original plan & adjust excess payment not done. Whereas, again sent sms asking me to pay rs.706.48 instead of rs.245 by 31.3.18
When contacted again on 14.3.18 and asked about the fate of my complaint i have been informed that the complaint was closed, upcourse, without my consent. I talked to mr. Chandramouli and later the call was transferred to ms lavanya without any fruitful results. The game is blaming each other. She said she will inform the backend team.
I need detailed email reply. Please solve the problem and facilitate with email reply. Henceforth i will not make any payment until the problem is solved.

I am your valued customer since long. I am residing in uae. Whenever i am reaching india.. I will recharge and use the number. I have no other connection. I have given my number to all my contacts.. Bank transactions etc.. If i am away more than 3 weeks, i used to make a call from uae, so as to activate my accounts.
I left kerala on dec 7th last year.. I forgot to activate before march 7th... Remembered on march 10th only. Then, they say... Your call cannot be connected... May i know the reason? Can i get back the connection? Please get it corrected.. I am reaching kerala next month. How can i use the number again?
Other network providers are providing solutions to get uninterrupted connection.. What i have to do, so that next time my connection will not be interrupted.
My cable connection also, is airtel.
I dont want to lose my number, or want get another connection. Please help me.
I am ready to pay for 1 year interrupted service

I had recharged last on 15/2/2018 accordingly a msg received as next due as 16/3/2018. Unfortunately on 12/03/2018 i have received another msg and mentioned therein my due date as 13/03/2018. On enquiry i come to know that i have subscribed a new chenel 192 wich is totally baseless. Same chenel is not activated also. So please look into the matter and rectify.

My name is ankit goyal. My airtel mobile no. Is [protected] activated at kota (Rajasthan).in december month i am activated service 84 days data services of rs. 510/-. At that time my main balance was rs. 140/- balance in main balance. After 84 days my main balance rs. 140/- is also deducted in my account. Please credited this main balance account.

Thanks and regards,

Ankit goyal
[protected]

In the morning i recharged my phone.
Recharge was successful of rs 448. The transaction id :[protected].
When i checked my airtel app nothing is reflecting.
I rung up customer care number. The lady who answered the call was not helpful and i think she is not qualified for the job.
My call was transferred to supervisor name : rahul.

He was also pathetic. He was also not sure. First he told me to wait for 1 hour you will get the confirmation text of the recharge successful.
Second :the payment is in process. Third : the money will be refunded back in the a/c within 7- 10 days. It is not acceptable. Then i got a call back from airtel. They lady told me rahul provided me wrong info. If the supervisor is providing wrong information. You are dealing with customer by misleading them and providing them wring information.

I want my mobile number :[protected] to be recharged with the amount of rs 448.

I got to more resqus id's:
I) conrc [protected]
Ii) conrc [protected]

Pls revert me back on my mail id :[protected]@gmail.com
As well on my mobile number :[protected]

I have ported my aircel number to airtel on 7 march 2018 but still it sim card is not working and showing invalid sim. Even to day on 14.03.2018 sim is not working. When i have gone on network settings then it is showing not registered. I am using this number as my official number and now i am in very trouble please solve my problem. I is very urgent.

Suddenly received an sms at 4 am in the morning confirming videopindw service activation on my airtel postpaid mobile number [protected] @30/- for 7 days with a threat of auto renewal. It asked to send an sms to some number for deactivation, which i did. But why was it auto activated without my consent in the first place and why wouldn't they refund the amount charged? This kind of auto activation of services and charging for that was the only reason i shifted from bsnl to airtel. Is it time to move again?

Hello sir, my name is niraj chavan i was about to call me a complaint about the airtel service. About airtel store employee, i was going through the airtel store for a few days, my father's airtel number was linked to aadhaar but the airtel store's employee advised me to get a transfer in my prepaid connection into postpaid and then deactivate my father's airtel sim and said that your sim will be started in a while but my father's sim deactivate after that, then at least the airtel store i talked to them but still the employee of the airtel store did not activate my father's sim. I request you to activate my father sim and to any of the customers of aurangabad of maharashtra, of employee do not give bad service

Dear Airtel,

I have been made to understand by CRO - Sri Venkatesh that my claim for an accidental damage to my phone(because the phone dropped accidentally) is invalid due to the following reasons -

The definition of an accident is "someone pushing me"; "getting hit by a car" etc.

My phone fell from my hand accidentally (I am sure no one drops the phone intentionally because we can't live without our phones nowadays and a broken screen is quite inconvenient; if I was Fantastic 4 I would have stretched my hand long enough to control it)

Airtel is not responsible because they show in the add that someone gets pushed by someone and breaks the screen (one of the adds, airtel has around 2 or 3)

According to the T&C page you have proclaimed the following - https://www.airtel.in/airtel-secure-terms

2.4 Accidental Damage means Physical or Liquid damage to the Insured Product due to drop or collision of the Insured Product or any object falling on the Insured Product, caused due to accidental external means. It is that damage which occurs due to external causes that are not under the users direct control

Please explain or refund or change your terms and conditions and DO NOT MISLEAD PEOPLE WITH CHEESY ADVERTISEMENTS

Hi all,

I have been using airtel broadband connection for the last two months and it has been decent. I had to shift my residence recently which is around 2 km from the current location. I checked with airtel team and they confirmed the airtel broadband feasibility and the new location.

I raised the shifting request ticket with airtel and provided the details and address of the new residence. They confirmed the shifting will be done in 3 business days. I shifted on march 4th, 2018 and they could fix the broadband connection at my new residence by 7th of march. After that this has been a journey, they said the connection will be reactivated in half an hour time and ever since it has been a long wait. I have been following up with them since then, today it is march 13th and the connection is still not reactivated.

They informed me that there were no cases of shifting of broadband earlier and they are facing problem in fixing it in the backend. I spoke to the backend team manager and his next level, but no resolution it. As per airtel manager, my expectation is too high that the connection should be activated soon. Airtel is not ready to find a temporary solution till they could fix the backend problem permanently.

I have taken the six month pre-paid plan and i cannot cancel the plan since airtel is not ready to refund the money.

I am not sure what else i would be able to do to fix the problem.

I switched from aircel postpatd to airtel postpaid.I received message for televerification by dialing 59059 from Airtel. I inserted sim and tried severa times in basic as well as android mobiles swithching trays and but the network is not activated and it is showing "emergency call only". i have removed the sim and checked many times, also tired manual network search, but it is showing all other network apart from airtel. but it been 3 days i have been messaged for activation, still there is no tower at all. Everytime when i concact to the airtel person they are saying it will get rectified and but no result. I am really frustrated and disapppointed choosing airtel. I feel Airtel is not dependable and i should have better selected other networks. Really pathetic.

As per your cashback offer on airtel payment wallet 01st-31mar18, i had made transaction for 175.00from my wallet acct [protected] for recharge of airtel prepaid no on 05mar18 and 236.00 for postpaid bill on 09mar18.
In spite of my repeated reminders the due cashback not yet credited to my account. The same was brought to the notice of airtel grievances officer and principal nodal officer but no resolution given as of date.
This is most unfortunate as per customer service id concerned. Hope
I would get a urgent redressal.

Uk das
M [protected]

I have not activated any service even though my currency have been deducted. It's been 3 days since the currency have been started to deduct. And the airtel customer care is also not responding properly. Please let me get a solution for this as soon as possible. I need refund as it's a huge amount. I have been using airtel since a very long time this never happened before. Please make sure sure the problem gets solved soon and please refund it.

I wanted to upgrade my sim to 4g, so had ordered a 4g sim online and recieved it on 08/03/2018 (Thursday).

After receiving the sim, i sent the new sim number to 121. I got a message that sim will be activated shortly.

Since then, both the sims (Old and new) are not working. Its been 6 days and i am not able to make a call. I am really irritated. This not the way to serve your customer.

Please help me on this.

This is just to inform you that i am getting call from international number. This sim card is on my brother's name. So i got a call before some days so i received, but when i got to know that it's wrong number i disconnected that. And after that +441 +361 no, again i got from these 2 numbers. I avoided 2-3 times. Yesterday n ight i got messege in my watsapp also with number [protected]. So i tried to talk in coustomer care and inform them but i couldn't. Hoping for your response