Airtel Complaints & Reviews

I have registered DND for my mobile number [protected] however Airtel continues to send me promotional messages. ( DND registration number: A[protected])

This is being a real trouble to me and after highlighting the same to Airtel's attention vide its DND complaint portal, there was no change in terms of such promotional messages being send by Airtel. Please look into matter.

Airtel customer support has been notified about the posted complaint.

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Address: Chennai, Tamil Nadu

Hi,

I had tried purchasing international roaming pack for us (Rs 649) last week for the below number. After paying amount website displayed error message. Also booster pack didnâ€™t add up to my airtel number. I tried two times but still booster didnâ€™t add to my number. Amount got deducted two times (1300) from my account. Kindly help in refunding the amount. Awaiting your prompt response. Thanks in advance.
Purchasing date : 5th feb
Airtel number :+[protected]

Airtel customer support has been notified about the posted complaint.

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R

rajiv c mahale

from Mumbai, Maharashtra

Feb 13, 2018

+1

Poor network & internet

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S

Sunny dagar

from Delhi, Delhi

Feb 13, 2018

I am live in Mohammad Pur my name is sunny and I am using Airtel Sim my permanent address is b-114/3 Mohammad Pur and here more than 50 people are using Airtel Sim if no action taken by Airtel company the will port tha num in Vodafone company ect here required ment for booster

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B

balab01

from Chennai, Tamil Nadu

Feb 13, 2018

DND complaint submit button not working When we try to report DND defaulters, from Our mobile browsers like safari, chrome. It looks to be purposely Airtel disabled 'Submit' button action to register DND defaulters at Airtel website.

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G

Gyan Maria

from Thakurdwara, Uttar Pradesh

Feb 13, 2018

I subscribed to airtel bank account and i recharge my wallet with 1, 000. When I was trying to use it, it says account freeze. It does not happen to paytm. Seriously annoying.

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Address: 632002

On 12/02/2018 at 6.30 am rs. 70 was deducted from my talk time account without my concern for gossipbird service which i never asked for and unable to access the customer care for further enquiry. They sent sms to stop the service and i stopped too. What about the deducted amount. This is a technical theft. This type of practice should be stopped immediately. The deducted amount to be refunded.

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Address: Dehradun, Uttarakhand, 248001

My airtel mobile no. [protected] is o[censored]. P. West circle but now i'm residing in maharashtra (Mumbai malad west). I have a serious call drop issue. People's are complaining about that they called me more than 20 times but they could not reach me. And even when i call someone then also there is a serious issue i'm also not being able to call anyone. Yesterday only i recharged with 399 rs pack but it seems i won't be able to use that data. Please fix this problem or else i will go to consumer forum because i beared a huge loss because of this call drop.

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Address: Mathura, Uttar Pradesh, 281006

Website: Airtel.in

I've been in mathura since 2016. We are facing terrible network problem in aurangabad area specifically in mathura refinery township where we reside has got so much problem that we lose the full signal when we move from one room to another in the same house. This is what i am mentioning about calls and about data please don't ask me!! It is more irritating than the prior one....

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Address: 756085

Since last 4 years i am using an airtel number and this number is in continuous use. On 6th feb 2018 morning they terminated the connection to my number.
I communicated with airtel customer care from my friend's number and following are the responses from the different persons
1. Because of no use this have been disconnected
2. This number is not visible to us
3. You may have not submitted the document
4. Don't waste your valuable time, nothing can be done
5. Even one person told that he can see that i have recharged 448 on 25th of
Jan 2018 but i have not used my number
Here i am not sure how information associated with single number varies person to person in customer care.

Secondly i visited one airtel store. They told me as i have used the special recharge balance (448) to call and i should have used my main balance in betweeen so its disconnected. But they don't know how can i use my main balance if everything (Call/internet/sms) will cost from 448 recharge.
And they have given a sim to activate it with existing number from their main airtel store after getting a call in few hours. But for 3 to 4 days i did not received any call even i visited the store again and no help.

So i visited the airtel main store and they repeated the same thing that i have used only the special recharge 448 and i should have kept 50 to 60 rupees in main balance always, i don't know why?.

So they told me if you want this number in your name again following are the conditions

1. This can only be availed in postpaid connection
2. Onetime payment of 300 rupees

As this is the number connected with my different official and personal accounts. I am forced to get it in postpaid though it was in prepaid and wanted to be in prepaid.

I think its a cheating as
1. From 25th jan to 06th feb 2018 they have taken 448 rupees.
2. Without any information disconnected my number
3. Have not left any other option but forced me to be in postpaid if want the number even if its costlier based on my usage.

Please help on this.

Airtel customer support has been notified about the posted complaint.

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Its more than a month that airtel is holding my money and connection is also not provided mentioning technical issues.
I spoke to dozen of representatives and their managers but till date no date provided for returning the money collected.
When airtel knew in advance that they cant provide new connection why are they collecting bigger amount (In thousands) and avoid customer reaching them... Is airtel running their business with such cheap tricks?

Now that i waited enough, planning to file a consumer complaint asap.

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1) recharged rs. 600.00 on 29.01.18 vide transaction order no.[protected] and[protected]Rs.300.00 +rs. 300.00), through a airtel dealer and a/c balance was shown via sms as rs.583.80 against my id no. [protected].
2) but now recharge amount shown in the account rs. 300.00 only. On inquiry in the customer care it is told rs. 300.00 has been refunded to the dealer, which was not informed to me at all.
3) i have paid the amount to the dealer after getting the sms from airtel, why the rs. 300.00 has been refunded without informing me and this is the duty of airtel to credit my money in my account immediately and action should be taken against their dealer.

Airtel customer support has been notified about the posted complaint.

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Address: Surat, Gujarat, 394601

Dear sir
I was airtel postpaid customer from last 2 year now i am switch my number to airtel to airtel prepaid
I submitted all my valid documents and on 9th february 3 oâ€™clock my postpaid number was deactivated so i inserted prepaid number card was inactive so i called to customer care they told me itâ€™s take 24 hour time
On 9th feb they told file fir me 24 hours
After 24 hour card was not active every day i call customer care they ask me same time now today on 12th feb at time of 9:00 oâ€™clock pm they ask me again 24 hours now what can i do
Give me suggestions or can i file fir for heresment
Give me suggestions

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Address: 560099

Website: www.airtel.in/digital-tv/dth-contact-us/customer-care

Hi team,

I have got new connection yesterday 11 feb 2018 and i been told i will get all hd and sd channels for free for first month. And the installation team told digital service will get activate after 2 hours.

I don't see all the hd channels, from yesterday night i am calling to customer-care for getting this resolved each person saying it will get fixed by 4 hours max,

But still nothing happen, today i am getting new answer saying my i will not get all hd.

Please stop cheating like this to customer...

I want all hd and sd to be enable without any further delay, else take the digital unit back and refund my money...

Customer id:[protected]

Airtel customer support has been notified about the posted complaint.

Feb 05, 2018

Ameeta Ralli's response Hope action will be taken at the earliest

Feb 13, 2018

Updated by Suriyas_25 From: à®šà¯‚à®°à®¿à®¯à®¾ à®°à®¾
Date: Tue, Feb 13, 2018 at 12:17 PM
Subject: Re: Complain no :70950305
To: [protected]@airtel.com, [protected]@in.airtel.com
Cc: SURIYA R

Hello Team,

I still not see all HD and SD channel is active on my new connection .

Kindly do it ASAP, if this can't be done kinly arrange the team to take the unit back,

Request you to stop cheating the customer showing fake add for new connection ... showing one and giving one...

Thanks
Suriya
[protected]

On Mon, Feb 12, 2018 at 6:45 PM, à®šà¯‚à®°à®¿à®¯à®¾ à®°à®¾ wrote:

can I have update on this issue.

does this complain are reaching to higher mgmt

thanks
Suriya

On Mon, Feb 12, 2018 at 2:52 PM, à®šà¯‚à®°à®¿à®¯à®¾ à®°à®¾ wrote:

Hi Team,

I have got new connection yesterday 11 feb 2018 and I been told I will get all HD and SD channels for free for first month . and the installation team told digital service will get activate after 2 hours.

I don't see all the HD channels, from yesterday night I am calling to customer-care for getting this resolved each person saying it will get fixed by 4 hours max,

but still nothing happen, today I am getting new answer saying my I will not get all HD.

Please stop cheating like this to customer...

I want all HD and SD to be enable without any further delay, else take the digital unit back and refund my money ...

customer ID:[protected]

--
With Best Regards
Suriya
[protected]

--
With Best Regards
Suriya

--
With Best Regards
Suriya

--
With Best Regards
Suriya

Feb 13, 2018

Updated by Suriyas_25 no action taken to address my reported issue so far...

Feb 14, 2018

Updated by Suriyas_25 Kindly escalate to higher mgmt on this issue,

Airtel executive say one plan on phone, and airtel backed team activate some other plan which is totally different what was confirmed before booking the new connection

Team it's 4 day's now my reported issue not fixed, you said with in 24 my problem will be fixed now it's more then 48 hours.

Kindly correct the issue asap...

From: à®šà¯‚à®°à®¿à®¯à®¾ à®°à®¾
Date: wed, feb 14, 2018 at 11:52 am
Subject: re: [|bal|ref59090496|] complain no :70950305
To: [protected]@airtel.com

Hi amit and team,

I am not asking for any new package
What was told to me i should get that service

And stop saying stupid reasons, making money from customer by cheating

I was very much clear, amit about the channel on hd, all issue you will fix

Kindly fix this

If you guys can't do kindly take the unit back, i can't take services like this.

Request you guys stop looting customer like this showing one plan and giving one.

Thanks
Suriya
[protected]

On feb 14, 2018 11:18 am, wrote:

Dear suriya,

Warm greetings from airtel!

This is with reference to your email regarding package change for your airtel digitaltv account [protected].

We would like to inform you that as per our telephonic conversation on mobile number [protected] on dated; 14-feb-18, information has been given to you regarding channels.

Also, we have an array of channel packages/offers to suit your needs. Kindly revert us with new package name to change your package.

Moreover, following are the links go for it:

http://www.airtel.in/monthlypacks/
http://www.airtel.in/digital-tv/dth-packages/long-duration-packs

Please note that your email reference no. Is [protected] for any further correspondence.
Assuring you of the best experience ¿ always!

Best regards,
Ekta
Customer services
Bharti airtel limited

â€” original message â€”
From: [protected]@gmail.com
To: [protected]@airtel.com;[protected]@airtel.com
Cc: [protected]@gmail.com
Sent: 13/02/2018 12:18:09 pm
Subject: re: complain no :70950305

Hello team,

I still not see all hd and sd channel is active on my new connection.

Kindly do it asap, if this can''t be done kinly arrange the team to take the unit back,

Request you to stop cheating the customer showing fake add for new connection... Showing one and giving one...

Thanks

Suriya

[protected]

On mon, feb 12, 2018 at 6:45 pm, ¿¿¿¿¿¿ ¿¿ wrote:

Can i have update on this issue.

Does this complain are reaching to higher mgmt

Thanks

Suriya

On mon, feb 12, 2018 at 2:52 pm, ¿¿¿¿¿¿ ¿¿ wrote:

Hi team,

I have got new connection yesterday 11 feb 2018 and i been told i will get all hd and sd channels for free for first month. And the installation team told digital service will get activate after 2 hours.

I don''t see all the hd channels, from yesterday night i am calling to customer-care for getting this resolved each person saying it will get fixed by 4 hours max,

But still nothing happen, today i am getting new answer saying my i will not get all hd.

Please stop cheating like this to customer...

I want all hd and sd to be enable without any further delay, else take the digital unit back and refund my money...

Customer id:hyperlink "tel: (302)%[protected]"[protected]

With best regards

Suriya

[protected]

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H

Heena Salvi

from Abhaneri, Rajasthan

Feb 13, 2018

Airtel has deducted my balance of rs 150/- without any information or services massage.

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A

Ameeta Ralli

from New Delhi, Delhi

Feb 13, 2018

Amt not credited after recharge of mobile nos last wk. Recharge was done by cash. Have been inconvenienced thus causing me a lot of anxiety.Kindly take action at the earliest as I am expecting important calls on these nos.Thanking Airtel for having registered my complaint. Hope to hear from you soon.

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Address: 560016

In our Area airtel network coverage is Very and i log a complet last year August but no result still now and call receiving also very bad..
We are more then 500 airtel connection in our layout have and in every nmbr face this problem..
One tech person come in my location last year October and he say next 3 months problem will going to resolved. but not yet resolved.

I called Airtel customer care but no update.

I'm really unhappy with Airtel support...:(

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Address: Sri Ganganagar, Rajasthan

In our location airtel network coverage best.. But call receving very bad.. Mean than enybuddy call me than say "not a velid nmbr..". Before 10 days... Till today..
No buddy solve no buddy care for this.
We 6..7.. Have friends have airtel nmbr. And in every nmbr face this problem..
One men come in my location and send location and say solve in 1 hour..
But no..

Airtel customer support has been notified about the posted complaint.

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M

Mahesh sakhiya

from Ahmedabad, Gujarat

Feb 13, 2018

My airtel deposit is not return but you're airtel store is refund but not details given

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A

Allen Dsouza

from Mumbai, Maharashtra

Feb 13, 2018

There is absolutely no network since the past 2 days on my 4G sim card while travelling throughout pune, please look into it as a matter o[censored]rgency

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A

Aaru Gupta

from Mumbai, Maharashtra

Feb 13, 2018

This is to info to the Airtel that I didn't activate the namkeen pack services but automatically it got activated and my 35RS went from my main account

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S

sahu.aashish03

from Bhopal, Madhya Pradesh

Feb 13, 2018

I am not satisfied with your service.
I am unable to make cal .
It says either unable to reach or unable to contact
Please rectify the concern as soon as possible or else I have to change my network.

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I have recharge 198 in my mobile no [protected].but your internet service is too embarassing and its too irritating . There are no internet speed for 3g service .so ican feel it now that i waste my money and also andhaar link with your sim card . If you dont take a necessary step either i have to port in other service .

Feb 12, 2018

Updated by Shubhra@123 Please solve it as soon as possible

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Address: 854326

Balance debited from my payment bank account but balance not credited to my uco bank account of rupees 2950.71rs. (UPI transaction). They told transaction successful. Bank Account No [protected]. When i trying to connect with customer care they talk to me very badly, they have no manner how to talk with a customer, and they cut the connection.
Help Me.

Feb 12, 2018

Complaint marked as Resolved

Resolved nahi hua hai

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S

Shanmukh Dandur

Aug 30, 2020

I have transferred rs372 from my phonepe account to Airtel money, and also I have got message from Phonepe that's transaction is successful, but the money is not credited to my Airtel wallet. Please see to it.

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Address: 560070

Dear Sir / Madam,

I'm using a plan of Airtel broadband of Rs.1249/- plan. Inspite of paying the bills before due date regularly, Airtel is charging me with late payment charges ie. a bill amount of Rs. 1591/- which is irrelavant. Every time i'll get a call form these people saying your amount is due and everytime the amount will be more than Rs.3000/-. This month they called me and saying my total amount due is Rs. 3718/-, I dont know what is happening about the payments done. They are not keeping a proper track of the payments done by me. Some time when the bill was payed in Bangalore one and the amount was not at all updated in my account for months togeather and after months they will ask for the receipt. These people are cheating and harrasing me to pay above normal charges each and every time and that too double the thing what I have opted for.

Please see the attachement for your reference. Kindly do the needful.

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Address: Gautam Buddh Nagar, Uttar Pradesh, 201301

This is to request for refund of excess amount paid to my bank account.

Airtel number: [protected]
Airtel id: [protected]

Amount to be refunded: 1042/-

Hdfc bank account: ritu jain
Account number: [protected]

Pfa. A cancelled cheque for the same.

Please revert with intimation on refund status.

Besides the above, would like to complain about this whole mess. Please check the last three bills issued on 9th dec.2017, 9th jan 2018 and 9th feb 2018.

In both bills of dec and jan, extra internet charges were charged indiscriminately and even on complaining, no reviused bill was issued or any clarification given. Only a given amount is said to be waived off without any clarification. Please note that extra taxes charged also need to be reimburdsed.

I need clarified and revised bills for bills dated 9th december 2017 and 9th jan 2018

Even in bill dated 9th feb 2018, extra internet charges of rs 500 have been charged when i joined my family plan on 10th january 2018. I am told that rs 500 will be adjusted in the parent bill of my akshay jain-[protected].

I am not satisfied with the accounting here and need revised bills of the given months.

How easily you can dupe your customers of 500/-every month.. Many customers simply pay postpaid bills without checking bills in good faith. Everytime i complained, i was told that i will get a call back and a revised bill would be sent. Recieve no calls and no revised bills and top of that, the same mistake is repeated again and again.

A copy of this letter is being posted as a blog too.

Need a redressal of this harrasment immediately.
Otherwise too-sordid airtel service-no call is completed without making 3 to 4 calls. Call goes silent, very poor data connection. Have complained a number on times for the same too but no solution to the above.

Airtel customer support has been notified about the posted complaint.

Feb 06, 2018

rafiq tadvi's response I have taken airtel postpaid sim 20 to 25 days pl help for actvate this sim

Feb 07, 2018

Nalla Poorna Kumar Reddy's response we need 4g services and good signals in my village.

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N

Nalla Poorna Kumar Reddy

from Bengaluru, Karnataka

Feb 12, 2018

Please provide 4g services to my village, My address: N.poorna kumar reddy, s/o n.munivenkata reddy, swasthik nagar village, madhavaram post, aragonda via, chittoor dist.ph no : [protected].and [protected].and voice signals also not working in my village with the help of both towers Madhavaram and Mallakunta. Please all of our villagers are request.

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R

rafiq tadvi

from Mumbai, Maharashtra

Feb 13, 2018

I have taken airtel postpaid sim 20 to 25 days pl help for actvate this sim

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B

Bhanu Latha Anku

from Bengaluru, Karnataka

Feb 13, 2018

When I am calling my parents, I am facing Call ended - Call failed.Try another method issue since one week on Airtel.
Could you please check why I am facing this issue continuously on Airtel Network.

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Address: 560077

Website: airtel money

On 2nd february, i tried to load an amount of rs.5050/- in my airtel payments bank account from my debit card (Transaction id[protected]. Though the amount was debited from my bank account, the same was yet to be credited to the payment bank account. I have also filed a complaint with airtel payments bank (Case:1515012) on the same day. They had assured that the money will be loaded into the account within 5 days however no action was taken yet to rectify the mistake. I had loaded the above amount to make an urgent transaction. Now i have no money left, as the amount was neither loaded into the airtel payments bank account nor returned to me. I have been put to severe hardship. Kindly intervene

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J

Joby.M

from Delhi, Delhi

Sep 11, 2018

i have credited rs 1229 rs for my gas bill payment on 7sept and still it has not been updated and have crossed the due date. please do revert back.

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Address: New Delhi, Delhi, 110043

Dear sir
I am writing this complaint due the problems those I am facing for the last 7 days on my three numbers [protected], [protected], [protected] actually the issue is that the network is blinking and internet properly working and I am gettin the signal 2g even after the recharge of 3g on my numbers and when I tried to contact on customer care the no. Is not reachable and not responding. Why I am getting poor connetivity and low signals of internet. So please do the needful and solve as soon as possible and they all are prepaid numbers of airtel. I hope the complaint will get resolved soon.
Connections owner - dipesh Jaiswal
Address - 30, a, shiv enclave, dichoun road, najafgarh, new Delhi - 110043
Regards
Dipesh Jaiswal

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From Chennai division . My phone number is [protected]. I have recharged my phone online for Rs.399 via internet banking on 05/02/2018. The transaction reference number is IGACUVUXVT8 . I used SBI online banking. I am not getting the promised 1 GB data per day .Kindly do the needful.

Thank YOU
Rosemary George

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Address: Ahmedabad, Gujarat, 380008

I had made on line payment for airtel mobile bill through internet banking on dtd.10.01.18 but my mobile bill is still pending (Not paid) and amount is deducted from my bank account vide reference no. [protected] igacrwmon3 dtd. 10.01.18 and reference no. [protected] igacrwncu8 dtd. 10.01.18. And till date deducted amount is not reverted. So kindly request you to look into matter and do needful.

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D

DillyNerella

from Vijayawada, Andhra Pradesh

Feb 13, 2018

When I want to change my number [protected] from airtel to another network due to poor performance of Airtel, I got an Upc code and it is fake invalid, given by airtel to stick customers

Why Airtel Customer Care is not responding ?

Airtel providing poor service to customers, please improve it

Please Co-operate for customers

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Z

Zaheerirf

Feb 13, 2018

Without information deactivated my sim I have more contacts in this no and bank link with this

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M

Manju Sha

from Warangal, Telangana

Feb 13, 2018

I want to migrate from postpaid to prepaid, when I went to store, always they are telling to come next day.

Airtel Complaints & Reviews

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Airtel reviews & complaints page 919

dnd non compliance

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refund - international booster

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deduction for unnecessary service

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call drop issue made my big loss

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network problem in mathura refinery nagar and mathura refinery

connection discontinued

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broadband new connection issue and no refund even after a month

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recharged amount not considered in the account.

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postpaid to prepaid is not activated from 5 days

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cheated me on new airtel connection

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network signals are very poor in your area

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network issue not a good

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internet suffering

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transaction successful but beneficiary account not received money

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broadband billing issue

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poor billing with repeated mistakes

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failure to load money into airtel payments bank account

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network and internet not working

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I gb data is not available on my rs.399 recharge

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regarding payment deduction

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