Airtel Complaints & Reviews

I have been trying to do name change for my mobile number since last 6 months but airtel is not able to do it and from june 2017 i have been following but no response. Now i have been given a new sim but the services are not working iin both the sim cards. I dont know what the hell is this.
The airtel mobile number is[protected]

Regards
Balaji
[protected]

My number has been allocated to someone else without prior knowledge to me. Some of my bank accounts, my insurance info is connected to that number and now it’s all in the air, in the hands of someone i don’t know.
Why have i not been informed about this in not even a single email. Airtel, what was so tough in reaching to your customer? I have been airtel’s customer since more 10 years and this is what it melts down to.

During from 30 days when iam trying to make a out going call its diretly disconnected like its showing call ended..in the mean while i contact with customer care they are saying your problem will be resolved with in 24hours.
But up to now iam facing same problem.
And the customer care said replace a new sim in place of old sim, i traied that one also.. But no use.. Worst service from airtel
And there service

They updated my plan for mobile no. ([protected]) on 9/1/18 for which i never requested and from that very day my internet stopped working. After repeated calls (Approx. 25-30) my problem did not get resolved, still the internet is not working. There is huge loss to my work as well as this is a mental harrasment as every time i am being a new timeline.in past 16 days i received only one call on 23/01/18 where i was assured that the internet will start working within 24 hrs. But it did not work.
Despite of defeceincy in service i am being charged the full tarrif.
This is a kind of mental harrasment i m facing and huge loss to my business.

Hi,

I have received this message which says

Games club service has been activated @ rs99.0 for 30day (S). Txn id s[protected], 21jan18 01:11. Service will be renewed after validity expiry. To use, click http://gamesclub.in (Data charges apply). To deactivate, call or sms stop to 155223. More services? Call 56789.

Spuulmovies service has been activated @ rs100.0 for 20day (S). Txn id n[protected], 21jan18 01:16. Service will be renewed after validity expiry. To use, click http://bit.ly/1QhM7Is (Data charges apply). To deactivate, call or sms stop to 155223. More services? Call 56789

The fact is that, i never activated those services and even though i have mailed them for more than 5 times, they didn't showed even little obligation to reply to my emails. Please help to resolve the issue. The mobile number is [protected]. Please help to take right action.

To: manager,
Dear sir,
My name is navashad ali i am using your airtel service from 2007, and i am happy, but now my personal prepaid no. ([protected]) has been deactivated because of not recharged from 120 days, but i am getting incoming calls and every messages, but now network is stopped, now i am suffering more because i am given that number to my personal banking service, credit cards payments alerts, adhara card link, gas connection, so i am facing so many problems,
My request is please start my service activate my same number or please provide me a another same number sim card i am ready to pay charges.
I am compliant so many customer care office they are telling we will send a request if number will available we will inform but still i am not getting any calls.
This is my humble request you to please response my mail and start my same number service.
I am waiting for your reply.
Regards,

Regards,

Hi,

Too much worst services provided by airtel.

Jio is time pe better hai but airtel ni kehne ko airtel best network but mai kafi time se suffer kar rha hu even complaint bhi kia but no positive response by airtel customer care they not care about their customer.

I am going to port my no.in other service provider but going forward airtel kabhi use ni karunga.

F... K airtel..!!!

I was using airtel postpaid and they were providing 10 gb extra for every extra month but in the end they charged us for using those data which they provided for free
Moreover they charged me ₹470 for transfering from postpaid to preepaid they said extra amount will be refunded in your prepaid no. But nothing happen.
When i complain regarding this they said they will waffer me remaining amount in 7 days now it is 1 month and they are still making fake commitment that they will return the amount.
I am using airtel for last 8 years never had such a bad experience.
But i cann't take this anymore.

For my airtel postpaid number international pack if 1199 is activated but when i landed in country where i am travelling i am not able to receive calls nor make calls. This kind of service is not accepted at all. I was told by customer care service representative that pack will be activated as soon as i land in sri lanka but nothing got activated. Either activate it or deactivate my plan. I am definitely not going to pay if its not working.

Dear sir,
We would like to inform you that i have opted from airtel secure against protection from damage of my handset. After rigorous follow up with airtel, airtel has rejected my claim on filmsy ground. It seems that airtel is just cheating to their customer by taking money and denying the services when claimed.
Since this come under irda they are not informing me the number of nodal officer apointed where rejection of claim can be challlenged.
I am finding helpless in this scenario.

This incident took place on 24th jan 2018 at your store located at 25/26, a block, brigade majestic complex, kalidasa marg, gandhinagar, opp to girias, gandhi nagar, bengaluru, karnataka 560009. The time is approximately between 1pm to 2pm.
I came here with my mother who is a senior citizen. We wanted to port her number to airtel. We took a token (E0xx - shailaja - 98xxxxxx48) and waited for our turn. When our turn came the guy said to wait at counter 2 and the person there would assist us. After about 30 min, we got our turn and sat at the counter no 2. Another customer came in between and the airtel guy decided to assist him instead. I politely told him that we have been waiting for half an hour and still you are serving customers who just came. He said just one minute and continued with the other fellow. I thought he would assist us after he finished. But he himself went away to assist another. I asked him what the matter was and he said he’ll be back. I told the other airtel guys too. They said he will assist. It was disrespectful behavior. And that too for a customer who has come for the first time. I can only imagine what hell i may had to go through if i had ported to airtel. Very unhappy with the experience. They do not have any respect for senior citizens. If you do not serve customers as per token, why do you have one? Even in fish market there is a system. You guys have none and no courtesy. If you continue treating customers like this, you will not go very far with your business. The person’s name is “balram” i understand that there may be work pressure, but that does not justify ill-treating a customer. Just say no. It is a valid answer. I wasted 45 min and my mother was not happy at all. I came here because my friends recommended me, but after sharing my experience, i am sure they will be more cautious in future. I probably am wasting my time writing about my horrible experience, but i believe change is only possible if i tell what happened and that the company should take this as a feedback to improve themselves. I was not expecting business class treatment. He should have honored the token and served the customer as per the system instead of displaying such lousy behavior.

My airtel broadband is not working for last 3 months. Regularly it stops working.
It works for 2/3 days and after 2/3 days it stops working.
I've complaint a lot of times but no permanent solution. Internet stops at-least once in a week. And to fix the connection i need to do 10's of calls need to talk some random customer care persons.
Every time some technical person comes, wastes a lot of time does some calls and after making internet works moves.
And again after 2/3 days the internet stops

My landline number is[protected].

Dear team

This is with reference to my airtel dongle connection no [protected], as per the below mail trail. I had already raised the request for disconnection of service due to non happy with the service, 2 times i have been called for retention of my conn. But i was already stick to my decision. As i have used your service a week only from the date of activation i have been assured by your representative o[censored]r retention team and they were sorry for the false commitments and informations been passed by your team while taking connection, further that no extra cost will be charged as i got my dongle on offer with tcs (Free of cost). I will have to return the dongle which i was ready and i will have to pay the 6 day usage bill though in pro-rata basis which will be raised on date of cycle due.

But surprisingly after my mail dtd[protected] & conversation with your retention team post 2 days off my mail, i haven't received any e-bill till yet.

Now today i have got a call from no [protected] 12:37 pm stating i am due with bill of rs2000/- i was literally shocked i was feeling like why i had opted your connection with such a false commitments and fill with miscomincations within the airte employees

With strong words i will not be paying any extra charges except my monthly usage as per my earlier communications with your airtel employees commitment and representative confirmations

I am sorry to say being a such a big brand your team is full with mis-commitments and less coordination. Being a corporate customer i will ensure if my issue will not get solved, i will escalate to next level and to my corporate services so that further we they will decide.

My connection no was [protected]
Connection end request date[protected]

Awaiting for justification
Regards
Abhishek tandon

They have activated my account and allowed me to add money through the app. Later when tried to pay through their app they blocked transactions from account citing kyc requirements. When i called customer care they didn't give any information about where and which documents to submit and asked me to search it on their website. If at all they require kyc why not to ask for it before activating the app or before allowing customers to add money. My amount of rs 610/- may look a small however when i searched online, i found i am not the only. I want them to payback my money i don't want to transact through them.

I m varun ([protected]) facing coverage issue in 2g/3g/4g network. I m using airtel network for more than 5 years. Even idea has better coverage in my home. My mobile number will be in no service mode often. But in open network its showing as data & voice quality will be excellent, i m facing this issue for more than 2 months, me and my sister we are facing this same issue. Please take re mediate action for it.

This is the second time, i am writing you a mail that your airtel customer care executives are calling me daily four times a day.

Some of airtel dealer issue a number to tek chand. I dont know tek chand & stupid dealer who punch my number as a reference number.

Please stop unwanted calls which i am receiving on daily basis

Kindlly help me unless i have to go to consumer court

Please understand the importance

Regards,
Tejveer singh

Hi sir,
I'm nishant and have done a recharge for an international roaming pack of rs 1199.

This is not applicable in germany it seems.
I can't connect to airtel number 121 as the roaming is not activated. Moreover the is no airtel outlet as well.

I've mailed at before addresses but the is no response at all
Nodalofficer. [protected]@in. Airtel.com
[protected]@in. Airtel.com

Can you help me please.
Airtel number [protected].
Photos of transaction history and current status attached.
Thanks in advance

On jan 10th i had deposited cash of 7000 in my airtel account [through my payzapp wallet] airtel payment bank has debit freezed my account in the name of suspicious transaction. When i called customer care 1st they asked me to send my aadhar card, pan card and bank statement to the email [protected]@airtel money.com
I sent it immediately on the same day. After that they asked me to wait for 48hrs to activate it again. When i called (17th & 20th jan 2018) they said your request in process. Third time i called them on 23rd jan 18, at the time only they said reply mail was sent on 13th jan 18 and asked me to send the clear bank statement (Here-i transferred money from my payzapp wallet not from any bank account or cards, and payzaap only provide the transaction history no more statement is not available) and i replied them "i transferred money from wallet", then they said to write a mail to them.

Finally i wrote a mail and attached the statement & card details of payzaap. But still there is no reply.

Kindly help me to get out of this issue.

Case no:1357307

Advise me to "what is the procedure to take legal action"

Regards,
Eshak. N

I am a customer of yours for the last 3 years. But this month suddenly i recieved a bill of rs1051.00 which is total fraud and miscommitment made from your side. On january i made a payment of rs 770 and have rs 140 outstanding. On the last call on january i also informed that since i do not want any internet connection, so you will be giving a discount of rs 100 on top of my monthly rental of 349.00. This facility i used to have from the very first day. Which means the total rental comes to 249.00+ gst. I was also informed that you will waive off 100 rs for late payment since i have made the late payment for nov 2017. And in this bill its showing again a late payment of 200 whereas the due date has not come.

If you want you have all the vox files with you and a message was also sent to me in regards to the discount. But now you customer care team is totally denying the option. So the only way left for me is to part ways on a friendly note and of course i will not be paying any further until and unless the total issue is resolved asap. This has been very disappointing like a reputed company airtel.in simple terms this is fraud.

So if you can consider it its good otherwise i have to look for some other options.

Regards
Bikram lahiri

Sir, this is pratik. I registered with your company for online form filling. So for that i pay rs. 2149 for registration and rs.2500 for bond. Then want to close my work and ask for refund so they take rs.750+836+2150+999+1305=6040
Means total amount (2149+2500+6040=10689) and they are not going to pay... Please take proper action and plz refund it.