Airtel Complaints & Reviews

I have been calling customer care since 1 month about the network issue in my area in jogeshwari east near railway station ismail yusuf college boys hostel. The response is pathetic. My whole family use airtel but the response that i have been given last one month is forcing me to go to vodafone or jio. Really company is on the verge of closure i guess. Everytime telling the same story and closing down the complaint ticket by themselves without even knowing whether they are resolved or not.in name of transferring ur call to seniors they will have u waiting like a # and den cut the call. Giving same answers like bots everytime u call them and no response. I have myself called 10 times last 2 months and response is same that we cant tell u the exact tim but we are working on tower. I am like are you mad since 2 months u r giving the same reason. Pathetic airtel i will recommend every1 to not to use airtel and myself will file the complaint in consumer forum after waiting for two months. Will port out all my connection.

The internet is not working at our residence premise (Number[protected] for over 3 months now. The first complain given was on 3rd of november and the issue is not solved yet.
They make false commitments of solving the issue within 24 hours every time we call them, which is still not solved yet. Also, their technicians do not visit the premise even when promised that their technician will be visiting. It has happened 6-7 times that their technicians have not visited after making a commitment.
We would have nearly called them 20-30 times to escalate the issue and solve it. But, they do not take any action towards the same.
Also, they sometimes blame it on the customer that there is an internal wiring issue and sometimes on themselves that there is a problem with their wires. It's nearly been 3months since the internet is not working and still they are not doing anything to solve the issue.

Myself sivaramakrishna. I am using airtel postpaid ([protected]) since 1year. My bill plan is 349 (Unlimited calls+300sms+3gb data). I got added 540mb data from last month but i got a bill 787.05. Last month also same complaint. And one more issue about network i raise a complaint in december 2016 about network issue in hyderabad. Since i didn't rectified. What is this. It is very worst i have seen. And also suddenly call dropping issues. Please resolve my problem

From 30-40 days i am hardly able to make any calls. Every time i try calling, i am hearing a lady saying all lines are busy in all languages. I try calling at least 7-8 times and if i am lucky then my call will get connected. On a daily basis, i am spending at least 30 mins trying connecting itself.
From 4 days i stopped using normal calls and was only using whatsapp calls. Thanks to whatsapp,

My connection is from mumbai area. This is happening in all the areas, i tried in other states also but the same situation.

This is so frustrating! This is very bad customer experience by airtel

I have been using airtel for 7 years now. Now i am planning to port because i am seriously disappointed by them.

Unauthorized deductions have been made towards my mobile no xxxxxx3420 despite despite my scheme of free calls my balance has been reduced from 59.20 to 42.30
Similarly rs 89.17 has been reduced to about 17.21 paise despite no calls been made in phone no xxxxxx6724 in the name of my wife.

Air-tel is synonymous with cheating when i opted and charged my phone no xxxxxxx420 with plan of rs399/-on 13/8/17 my data plans were not activated even for one month despite payment made by me around 13th aug 2017 and various lame excuses were made and finally i was able to get data activated only in september 2017 and period
Of no service was not extended to my recharge deadline. And deducting money for every call i make from my phone despite being enrolled in scheme for free calls.

Despite my lodging complaints and entitled to free calls they are going on deducting money from my account and deducting money for calls made at even toll freenumbers

Airtel compny add extra internet charges since june-july2017. And i have used all free data as they show in my airtel app. Even till date this app show me 27gb free data. But when i use this data this fraud company charge me. These happen all these month. All time i have to complain in this and ask for waver. That is bull # to spend time for this every month. And they do same for also my other cards too.

Maine 2 january 2108 ko airtel.in se 2gb 3/4g data ke liye recharge kiya lekin data nahi mila. 198 par bat hui to kaha ki ye international roaming plan hai jo activated hua hai. Parantu waha ye nahi likha hai ki ye international roaming plan hai aur kaha ki offer check karen fir recharge karen.
Maine refund ki demand ki to mana kar diye
Red. No. Is
Cbnrd [protected]

We have ported out from airtel to vodafone on 17.10.2017 and there was an excess payment refundable to us for the following numbers

Mobile number [protected] for refund of rs.7022.76
Mobile number [protected] for refund of rs.3199.88
Mobile number [protected] for refund of rs.2462.97

We have made repeated reminders through mail as well as 121 call but inspite of about 3 months over we have neither received any cheque nor neft payment in our account. We have repeatedly submitted the bank details/ cheque copy but we are not getting any response from airtel.

Hi!
This is arun ([protected]).. I’m using airtel for past few years. I was happy with your service. But for the past few days i aint happy, because one of my colleague is tracking my call log through someone they know from airtel. He is also recording my calls in recent days. This affects my personal life badly. Being your customer i would like to have some privacy. I hope you assure me that. Kindly raise a complaint and do the needful asap.
Contact no - [protected]
K. Chinnadurai
Contact person - arun

I am a prepaid user of airtel and travelled to usa last week but unable to make / receive call here. Please let me know asap what's going wrong. My number is [protected].

I have communicated to airtel via email, twitter, facebook etc but they are not trying to fix the issue. Looks like they don't care about their customer.

Please assist me as i am unable to call here.

Dear sir/madam,

I am writing this post requesting to you please reset mpin and send me, as my airtel payment account has been blocked. I even don't remember the setting up the mpin. I even tried calling up customer care (400) but even then i had to enter mpin again which could not resolve the problem and it was an automated call which was useless.

I have sent a mail at [protected]@airtelbank.com 8 days before posting it here but there is no damn response yet. This is such an irresponsible behaviour towards your customer.
For any clarification or further details to follow up the issue, get back to me on this number-[protected].
I hope at least you to get back to me as soon as possible and resolve this issue.

Thank you,

Jitendra,
[protected].

Dear sir
I hemchand jaiswar facing a issue with my number airtel [protected]. They deactivated service of my number. They are telling me, someone complain to dnd department stating that from [protected] he is getting a marketing call from bharti axa life insurance company in 17dec. But i didn't called to anyone from my personal number [protected] and i am not working in bharti axa. Nodal officer sent a mail to me (We are deactivating all numbers registered on my aadhar card). So it is wrong, it is against the law. According to trai any call going on dnd number for any commercial purposes. Service provider has a rights to deactivate that number call was happen for any commercial purposes.. This is personal number from last 6 years and stay as a bachelor in thane.
I hope you will understand my problem.
I need help. Please do the needful favour.

Hello sir/madam
My airtel sim ([protected]) closed for 3moths, i made lots of effort but still didn't get solution. What should i do please help.
I tried all my best, kindly help as early as possible.

This sim registered on my brother name nilesh kale, he also link his adhar card to the sim but no work.
I may request you provide some solution as soon as possible.
Thanking you,

Sharda agre

Done recharge of 199/ for all free calls including roamimg call as it is showing in my airtel app in best offer for me, but now it's charging call cost when i am calling from roaming. Its happening second time with me airtel making full, i m leaving airtel. When u r showing offer on my airtel app and even after recharge i got message from airtel about benefit of recharge done like unlimited local std and roamimg call with 1gb data per day for 28 days but i m not getting the same

Sir i have a prepaid no [protected] and a airtel money account on same no
Some day before i try to load 9100 rs in airtel money account but two time refused due to some error third time i m try to load 5000 rs this time cash loaded but when i check my airtel money account there is not reflect any new amount and that is going to my mobile account [protected]
From last few days i trying to cal customer care and also try to mail to nodal officer airtel but no reply from your side kindly one time more i trying to approach you pl transfer this 5000 amount to my airtel money account

On dec 15 2017 i have recharged airtel prepaid via their website airtel.in.
15dec aip*bharti airtel limi mumbai ref:[protected] ref no :- 15dec0903
The prepaid data plan i have selected was for rs 199. It clearly states in their website: https://www.airtel.in/prepaid-recharge
Mrp 199

Validity
Local + std calls
Roaming incoming calls
Roaming outgoing calls
Local/national sms
3g/4g data

28 days
Unlimited
Unlimited
Unlimited
100sms/day
1gb/day

It says 1 gb per day. Instead airtel charged me 1 gb for 28 days.

Hi,

I recently purchased an airtel connection - postpaid service 399/month (Infinity pack) mid november 2017. After the first month (November 2017) i paid the bill and activated isd services to australia and the airtel representative told me the charges are rs.12/minute. I made a call to an australian number on 13th dec and was on hold for 12 minutes after which i dropped the call. After that airtel disconnected my outgoing service for 15 days and constantly called and harassed me to pay a bill of rs.2364. When i asked why they said "you have to pay it", they could not give me a bill as they said the system will generate the bill only on 2nd january but they will terminate my services right away starting 14th december. The isd service was active only for 3 days or so from memory.

Today, on the airtel app i see the total bill is rs.3258. The bill summary only shows an amount of rs.392.36. I am not sure why airtel is charging me the above amount? When i ask customer care for call details and why the above price they have no information on that. They keep repeating that i have to pay it. I feel mentally harassed by airtel for no real reason and inadequacy from the side of airtel to provide correct information.

Can someone please help me out on this? Why would a 12 minute call to australia cost rs.3258? Did the airtel representative provide false information that it is rs.12 per minute?

Request you to help me out with this as i am very disappointed with airtel, their customer service and unacceptable charges.

Thanks,
Rithika

Hi i have recharged my airtel mobile [removed] number for rs.349 through my sbi mobile banking. Recharged did not happened but amount debited from my bank account. Transaction ref no [uh30583732]. I contacted both bank and airtel. Bank said amount transfered to airtel successfully. Airtel told that amount will returned in 10 working days. But so far i have not received my money. Please address this issue asap and return my money.

I recently ported my sim from bsnl to airtel, i inserted sim into the mobile on 28 december of last month, but up to now my sim is not activated it's showing no service. I reached the airtel office where i got my sim, but they are saying insert in another mobile, restart but it's not working. This sim number is very important to me, i will get important calls, office calls. Please solve this issue as early as possible. It's about one week but it's not activated still. Resolve this issue as soon as possible

Dear sir, i am a airtel prepaid castomar last 11 years. My airtel no are [protected]. But now the sim card have drop tower last 6 month. When i got my nearly airtel store durgapur city center west bengal. The store representative says that no not ur name, and also says this is kolkata cerkel no. So u don't have any options.
Now sir i request to you that no i used long time i[censored]r falt any changes of customer name so what can my responsibility or ur. Because when i purchased the no i have submitted my photo & voter i. D. So please sir necessary action about this matter, as early as possible.
Anup kumar das.
98, ram krishna pally,
D. S. P - maingate
Durgapur - 713203
My no are - [protected]
Mail id - [protected]@gmail.com