Airtel Complaints & Reviews

Hi, my airtel app shows me new offer of 199 plan. But i am unable to activate that plan with my main balance. I have balance of rupees 210. I called customer service for help but they told me to recharge for rs 199 and cant be activated with mobile balance. But why should i spend money when i have balance in my mobile.
Its very disappointing service provider.

Respected sir/madam . First of all i am unable to cantact ur customer care . I have recharged for 560 something for 4 months ineternet pack . Still internet symble is not connecting i am unable use airtel internet on any mobile . My mobile no [protected]. Please do needful . Otherwise i will do legal action on bharathi airtel(indias fastest network) not for me.

I Recently buy a new Airtel 4g Hotspot 999 and no is [protected], i found that i couldn't recharge it through the net. I usually recharge through paytm, but it keeps failing for no apparent reason. Paytm immediately refunds the money. On the other hand the my airtel app declines the the transaction quoting a bank problem and the money still gets deducted (Gets refunded in a week). I tried recharging another airtel sim, and the transaction went flawlessly. I waited for a week and then again tried to recharge for my number, but to no avail. Then i probably thought it was the sim and changed that as well. I try recharging and i see the same message - 'failed'. That has led me to guess that this is somehow related to my number. I request airtel's customer care to attend to this nuisance as soon as they can...

Dear all

By mistake i have done recharge for wrong number but could you help me on this. When we approached the hdfc bank for stop payment but they are not agreeing on this. Every transaction would take minimum 24 hr to be updated

Out request is to make stop payment to that cell number ([protected])

Please find transaction reference number for payment
[protected]

My cell number : [protected]

With regards
Praveena shetty

Dear sir,

Even after making full payment and submitting all required documents, i am not getting the broadband connection. I am staying in heart of the city and no issues with airtel connectivity. From past 1 week i am doing 1-2 follow ups every day but unable to get the date when i will get connection. Each time i call to cust care, i need to give the complete story and talk to new person, no complaint registered till date and no complaint number available on this issue.
Finally with somuch frustration, i called today and told them i will use social media for no and false response, i suddenly got a call and informed that they have some technical issue and it will take 3- 4 days to do the feasibility study. This is really an unprofessional behavior and handling customer after taking 100% money. We have option to approach consumer form to sort out my problem... Before to that if some one looks into the issue, it would be great.

I never subscribed to these services. I have no idea what these services are for. It seems that they are badly in need of money and have subscribed me to these services. They have earlier charged me with inr 35/- thrice for some absurd services which i was able to unsubscribe. But now to get more money, they have subscribed me with these useless services.

I am airtel previllage customer since 2 years.
I have subscribed to airtel secure poicy to protect my handset from damages.
I have subscribed to this airtel feature on 12.10.2017.
Recently my mobile screen got damaged due to fell down from hand and i have registered the complaint in airetl secure to replace the screen under airtel secure policy on 22.01.18. With a service request no 2792108.
But i have received a mail from airtel secure on 27.01.18 stating that claim rejected due to improper handling of mobile handset.
But i have registered this airtel secure policy for these type of damages protection only.
I am very much surprised to hear that claim rejected due to improper handling
How can it possible to reject the claim if i have subscribed for the damage protection.
Plz clarify me in this regard
Expecting positive reply from airtel secure.

I was having vodafone no and airtel customer care person has called and convinced me to port the number and we you will get another number free of cost in one billing. So done the same formalities and given all the proofs only one no has got port and another yet to activate still not activated its been 7 days and more. Airtel customer care given me the wrong information and number not yet been activated..

I recently ported from vodafone to airtel to avail a better pack (Big mistake!!). My sim got ported without notifying me on 26th jan 2018. I replaced the vodafone sim with the airtel sim immediately, as i was not receiving any network on my vodafone sim. But since then i have no mobile network on my phone. Absolutely pathetic customer service from airtel. I have called them multiple times and also written emails to them. No response from them. Still struggling.

On 26th January I HV done a recharge of R's 448 through corporation Bank.the details of transaction are
CN[protected]
MERCHANT NAME : INDIA ideasotc.

I request you to solve my problem. I have also received a message to my number that amount has be credited. But I didn't received it. Please process my request.

Re: forcing service on customer by call center staff after disconnection of service.

Sir,
My mobile no.[protected] our airtel landline no. Was[protected] it stopped working during last week of december, 2017.

The internet connected with that landline was slowly down and the connectivity speed was 64 kbps finally on 30/12/2017.

Immediately i made a personal complaint to local hub and complaint on in the note book available at the local hub were ignored by the airtel staff.

Then, i made complaint to 121 on 4th and 5th since year beginning was a holiday for their company.in response to this, after lengthy explanation, the airtel resolution officer ms. Pavithra, gave a waiver and recorded closure on 6th jan 2018 only and assured that i will not be billed beyond 6th jan 2018, which is suffixed below. But i received a full bill on 20th inst though my connection is down and no longer in use.

The call center staff contact only on sundays and torture me verbally to for getting re-connection and threten that i will be charged for further length of time.

I wrote even to the appellate authority but only sunday call center staff represent the appellate authority and after verbal torture say i will be charged for a further month.

Summary of action by airtel staff
Regn no.[protected]/01/2018 pavithra sundararajan, service specialist bharti airtel ltd closure assured from 06/01/2018

Regn no. 92516288, 20/01/2018, anvesh pulumati, bharti airtel ltd - closure said from 20/01/2018

No solution offered by salagonda varalakshmi, bharti airtel ltd a call center staff represented appellate. [protected]@in. Airtel.com

Now, i have to write to every one including p. M. S grievance cell.

P. Karthigayan

* waiver received *
Dear karthigayan,

Greetings from airtel!

This is in reference to your email requesting to stop airtel services for your airtel account number [protected].

I regret to know of your decision to cancel the connection. Subsequent to our conversation [protected], i have registered your cancellation request with the reference number 92073582. You will receive a call from us within 24 hours, should in case you wish to reconsider your decision to cancel, you may indicate the same on call with our executive.

Your services are expected to be restricted by 07 days.

Monthly rental on your account will not be charged from the date deactivation request is raised, i. E from[protected].

I would like to inform you that rs. 590/- (Adjustment of rs. 500 + service tax of 18%) has been credited to your account. This will reflect in your final bill generation dated[protected]. The revised outstanding amount, after deducting the adjusted amount will reflect in airtel app or self care web site within 48 hours.

However, you will receive confirmation sms on the same excluding gst.

Currently, there is an excess amount of rs. 590/- is reflecting and the same will be adjusted towards your final bill.

Further, the final bill will be generated on[protected]. Rental applicable will be calculated on prorate basis.

We hope to have you as our customer soon again.

Best regards,
Pavithra sundararajan
Service specialist
Bharti airtel ltd

Hello sir
I have bsnl sim and port to airtel
Than bsnl sim are deactivate than
Porting sms are recieved to successfully porting to airtel
Than new airtel sim provided by retailers and kyc sim no service are shown complaints is my bsnl sim deactivate 12/01/2018 and airtel sim not activate please check and solve the problem my mobile no..[protected]

I had called for my cust id - [protected] for change in my current monthly package of dth connection, they had wrongly changed what i have asked to do and they have even no knowledge of ala cart item also as per them.

Firstly i call customer care from reg mobile number, one man pick up and looking he has no knowledge of company and just enjoying his paid holiday, second time i asked one person he changed my plan but wrongly changed what i have supposed to ask!! Is any responsible person exist in airtel dth company?? Inspite of these looking they are doing favour of me and talk i have done this and that but actually not done what is asked!!!

I have been complaining so many times with following issues but all in vein.
Even company is not bothered to listen / resolve customer's issues. My complaint is on hold since Oct'17 with following issues

1. Call drop
2. Drop in network strength from full to emergency network
3. Poor data speed from 4g to 2g & sometimes even no internet at all

Everytime i recharge for something again and again this funstore 1 and other non sense services gets auto started
I have never requested for any such ###
All it is doing is deducting my balance unnecessarily for some non sense i have sent that stop message so mANY TIMEs but its not workinh my almost 250 rupees have gone regarding this ### service i want telecom service to take care of this ### and make sure without asking customer nothing should be implemented

I have purchased airtel 4g prepaid sim from tamilnadu which fails to get activated. The following is the error message when tried with oneplus phone, "could not connect to the network right now, try later". While trying to activate the sim using nokia old mobile, "sim registration failed" is the error message displayed.
And i have tried both automatic and manual network search. I hope the problem would be resolved soon.
Thanks.

Dt 26jan to 28jan costumer care executive said i have used my all data limit in a day is 1gb
But i couldn't when talk in customer care the is not satisfactory plz do needful otherwise i will take necessary action in consumer court
I am very disappointed with you becoz no any use of data from my side but deducted. This type of work hurted me to change my no to airtel to other service provider
I am your costumer since long time but now a days i m not happy

I have deposited rs. 5, 000/- to my airtel payment bank account on the date of 18/01/2018.
Problem is it's showing rs.5000/- balance in my account, and i am not able to use the balance.
Kyc of the a/c has been completed.
Whenever i try to transfer or recharge, it's showing error like debit for this account is not allowed.
I have called customer care so many times. It's been 10 days, but the problem is not solved yet.
So please rectify the problem as soon as possible.

I have account balance of 400rs of my airtel number but when i had called customer support, they said this balance cannot be used for my recharge and i have to do retail recharge for 399 pack.. This is the fraud case of airtel not allowing users to use their existing balance and spent more money on them..
I urgently want to do this recharge else i'll have to port the number to some other network and will loose entire balance of 400rs..
Already they don't provide volte service as they switch data and calls for 4g and 3g services and these are their terms and conditions.. What should i do with my 400rs balance..?

I am a postpaid customer of airtel since 2012. On 19 jan 2018 i called up airtel customer care on last day of my billing cycle to change my plan. I clearly specified that i wanted to know about new plans. The person suggested me family plan for rs 799 and wife's no will be added in this plan and assured that this will change in 72hrs. My plan changed but my wife's didn't. I called up again on 21st jan 18. Then they told me that they require aadhar card of my wife which is already registered. On visit airtel store they told that my wife was not eligible for the plan.
Why was i not told this earlier. I was duped into a higher plan. I feel cheated by airtel.