Airtel Complaints & Reviews

Hi,

Previously i was using vodafone number in which i was getting 30gb data with roaming free & unlimited call and sms @329 pm. On september i received a call from airtel store (Address : itpl, whitefield, bangalore) that they will give me a better postpaid plan. That guy offer me 349 plan with 20gb data, roaming free & unlimited call and sms. I asked him about the plan at-least 10 times, even before giving them my document i confirmed about plan and he promised me the same thing. But when my number was ported to airtel i got only 10gb data even the plan is different. I visited airtel store and he first said the plan will start in 24 hours then after not getting plan active i visit again and that time he said will soon active the plan please wait... I use to visit store on every 3-4 days but got no help. One day i got bill of 468.49 rupees. On that day the guy given me discount of rupees 73 and said please pay the remain amount of bill we will soon active your plan and remaining data. But till now i got nothing.
On yesterday i called customer care and said everything after listening the senior team also said they cant help.

Now u say with all this what i loss. I lost my vodafone plan wasted my time during my office hours just because they made fake promises. That means airtel has no rule & regulation on their employees. They just want is as much as customer they can shift to airtel even if they need to use the wrong path. This is totally disgusting from your side airtel!

Device claim – service request # 2587155

Airtel secure advertisement link :

https://www.youtube.com/watch?v=a7OH5O7u7Gk

I bought airtel secure, after viewing this ad in apr 2017. I read the terms and conditions and choose "airtel secure" becos of brand trust. And even after rejecting my claim for two times, im still continuing with airtel secure, jst to make sure, in case if the appalite consider my claim, i must not be in an "inactive" state.

Last month my mobile (Iphone6) was slipped from a table due to vibration. I filed a claim and it was rejected twice.

1st rejection : mobile was purchased out of india

Actual scenario :

I got an iphone 6 from us in dec 2015 and in jun 2016, mobile met with liquid damage. So, apple authorized dealer cannot replace it even it is under warranty. So, i paid 24000 for a new phone, paid the amount in inr to an authorized dealer in hyderabad. Unfortunately i have not kept the invoice in a safe place and i moved from hyderabad to banlgalore in mar 2017.

This phone was slipped from table in nov 2017 and i raised a claim with in 1-2 days. Im explaining the situation to the customer service person that i have no invoice becos and he listened completely and sent an email stating your mobile doesn't cover up insurance becos it was not purchased in india.

2nd rejection : (For the same mobile) i got the invoice from seller and submitted the claim. Now it was rejected stating it was damaged due to my recklessness or some word similar to it. I got a mail from airtel secure which doesnt even mention the reason, all it was informed me by call only. Below is the mail i got from airtel secure

*
Dear sravan *,

Warm greetings!

We would like to inform that your request for device claim has been closed due to below mentioned reason.
For any assistance, please call us at 121 or write to us at [protected]@in. Airtel.com

Thanks,
Team airtel secure

*

Moral : airtel secure customer care is here to reject the claims on a "robot mind" basis, they will not think or understand the situation/concern.

The utmost stupidity is there is no number to call them and get the status or query or question or what ever... All of a sudden i do get a call from mumbai landline and i must attend it for hell or heck.. If we ask them to call back in 10 mins, they will understand it as " 10 hours'.

I want to reapply for a claim

To whomsoever concerned,

I was browsing through the internet and decided to check on the offers with airtel as i am currently using a 649 rs pack and under this pack, it has an option for wynk and airtel tv, including handset protection.

I downloaded the wynk music app and along with that, i got airtel tv app, when i clicked on the link with the sms message. These apps comes under my subscription pack of 649, as per their website, which doesn't mention anything about any subscription charges or whether its free.

I felt suspicious for some reason and decided to call the airtel customer care on 121, but the agent identified as arvind with the most poor listening skills referred me to hotstar app and kept me confused and wondering, whether he is working for airtel or hotstar.

Later as i felt his incompetence, i spoke to a floor supervisor, named prateek who again was misleading and doing his best to make me repeat numerous times to my simple query which was 'whether i get any sort of charges for using wynk or airtel tv app, which comes under the 649 plan?

After a long wait and answers based on assumptions, without checking about what comes under my subscription and poor customer service, even by mr. Prateek, who identified as floor supervisor who showed his unprofessionalism, i finally spoke to a floor manager identified as nirmala, who said the wynk app is free of charge and doesn't involve any charges, so i began downloading music using my other wifi service provider without using airtel mobile internet.

Now this app wynk music had many ads, so i clicked on an ad to close it and it showed charges of 49 extra to rid the ads. I thought, why waste 49 for some silly ads and let them be.

Later, after downloading some songs using the wynk, i tried to transfer the song to my music folder, but it doesn't due to copyright and protection content, even that was fine, until when i explored the app options and a page called 'subscription' came up to my utter disbelief, i was shocked to see that the app only had validity just for a month till 12th january 2018 or 30days from 12th december 2017 and after it charges the customer 199 or 49, whatsoever, which was totally misleading upon what it says on the airtel website, where as per the 649 plan, it comes under and nowhere mentions of any charges. Even the manager ms nirmala confirmed the same, that there are no charges, but when did this subscription charges pop up on the subscription page, which clearly pointed out that the app is only free for a month till 12th january 2018?

Infact the app is free for a month, doesn't need to have an airtel subscription. I wasted around 500mb downloading something, which at the bitter end became waste, through my other internet service provider. I could have gone for other free sources, where the same music was available for free over the internet.

Ain't this daylight robbery? I have recorded call to prove my claims and the source from the airtel website, which shows that these apps wynk and airtel tv comes under the 649 and doesn't mention anything about subscription charges for these apps. Even when you click on any links pertaining to these apps, it just brings up the subscription packs.

Airtel may refer to the call dated 12/12/2017 id [protected] given by airtel floor supervisor 'prateek' or whoever.

I am sharing this for airtel to rectify this from consumers falling victims to subscription charges, which is not mentioned under the package list where these apps are coming under. Please update the accurate information next to the postpaid plans where wynk and airtel tv app is mentioned, along with terms and conditions, including for the handset protection.

Let the consumers know what all are covered and what all are not under their plans, let there be transparency. If someone has a phone and it gets broken, but he has handset protection, let them know what all are covered and any other extra charges, which are hidden from consumers, which is not mentioned anywhere on airtel website.

We have recharged with rs.28 for the internet offer on our phone on 10th dec 2017 at mid-night with validity period of 2 days i. E 13th dec 2017 but today at early morning i had on internet for the updation of one app on playstore which around 15 mb & at time my internet balance was more than 100 mb, msg pop up saying data consumed 10 mb & rs.68 was deducted from account balance which was shocking to me since i had more than 100 mb as a internet balance dear sir please take into consideration intiate the refund of rs.68

We are existing customer for more than 7 years & this was not expected from airtel. No alert message that your validity of internet has expired was recieved in my phone till now

Dear sir,
Today on 13 dec 2017, at 11:42 am, i received a message on my prepaid mobile no. [protected] stating "whatsmob service has been renewed on your airtel [protected]@rs150 for 30 days. To deactivate call or sms stop to 155223". This money has been deducted last month also and even this month without my consent, thus i kindly request you to refund my money and stop this service without further delay. I also want to know, how and why you have started such service, which is totally unknown to me?

Stop cheating and fooling the customer or else you will keep loosing your customer and consequently revenue too.

Best regards,
K k singh

Sir... Mere airtel number [protected] par mene 499 ka richarge karaya tha. Free 1gb data daily + free calling recharge ki validity 70 days jo ki 7/01/2018 ko khatm ho rahi hai. Lekin me aaj nahi call or nahi data use kar pa raha hu. Mene 198 or 121 pe customer care se bat karne ki koshish ki lekin vaha par bat nhi ho pa rahi hai.

Plz sort this out. Mujhe urgent call karni hai or mujhe out of ciyy bhi jana hai to please please mujhe call kare.

Regarding my previous complaint. Airtel people has not bothered about the complaint.. Please look in to it. Please contact to [protected]... The owner of the number is having little difficult to explain n the recharge is done by me. So please contact me.. Please go through the complaint which i have given previous n i hope u will solve this issue soon.

I have an airtel prepaid connection number... From punjab. Whenever i was in roaming i am unable to make outgoing calls, but receive incoming calls. Now i am in roaming and facing same problem. I am really facing problems with this kind of poor services from airtel. Kindly look at this matter and try to resolve my problem. Thanks

Mobile no. [protected]

At november 6th 2017 i visited to panama & on 11th nov i recharged with ir pack of 3995 rs which include 3 gb data & 200min. Incoming/outgoing for 10 days, but during that 10 days period none of service worked on my phone, instead when enabled mobile data, amount deducted from my wallet balance.

On 13 nov. I called with skype no. On hotel wifi to customer care & they assured me that they have taken my complaint & team revert on the issue but none of them replied & issue remain open. Ref. No. Cgpsc[protected].

On 28th nov. Again after return from onsite i raised this concern & want to know the status of complaint. But represented said there was no any complaint and issue was resolved then i ask for to share all my data usage & call usage details but they didn't provide & again forwarded my concern to another dept. Ref. No. Cbdmo[protected]. Same day i received call from airtel representative and said they are working on to identify the issue and will revert with details but till date no one responded again.

Now airtel customer completely refused for any complaint in this regard & said nothing was wrong, also unable to clarify why the wallet balance deduct when i availed the pack of 3gb & 200min voice incoming/outgoing.

For me its a fraud by airtel to its consumers availing international roaming & wasted my 3995 rs
Regards,
Sumit
[protected]

In my airtel app one landline number is automatically added and bundled with my postpaid connection and getting data benefits. I complained about that alot times but no one is giving me exact details. As my number is mumbai circle number and broadband connection is of madhya pradesh circle so both circles are not helping me. I am frustrated with the service of airtel. Apart from this i want to port the number so i request for porting code, the person called me for retention and gave wrong details about the plan and changed my plan. The bill generated was of high amount and plan will be of low amount. I am loyal customer of airtel since 2011 but now i think company is not working properly.

Hi,

I am shalini, i work in an mnc, i am writing this email with great depression and frustration.

I recently raised a request to convert from postpaid to prepaid connection of my airtel number [protected]. Raised this request on tue 5th dec at airtel office in hsr layout sector 2 parangipalya, bangalore 5600103. They gave a prepaid sim and said it will take 48hrs to get activated. On wed 6th dec my postpaid sim got deactivated.

But from that day till now my new sim (Prepaid) which they gave is not at all activated. I am struggling everyday without mobile service. Its been 6days till now there is no action from there end. They are least bothered about customers infact they dont even care. Everday i go there and ask them why sim is not activated, they give same reason everyday as "some technical issue" and technical team has to deal with it. I dont understand who the technical team is and how to contact them. There is no use of talking to these people at airtel office they dont even understand how customer feels and how to respect them. I know its pretty big mail but hope atleast somebody reads there and give me some solution for all the pain i have taken these 6days. Please understand my situation and please take action against those people sitting there in airtel office hsr layout.

Please help me to get my sim activated asap

Year ago i added some rs 12, 000 to my airtel bank account in credit card which i use for paying bills and mobile purchase for our airtel post-paid mobile accounts. Recently i started getting an error and the customer service at airtel told me that my account is in 'debit freeze' and asked me to submit proof of id and address proof which i did, now they are asking for aadhar card number my mail i'd
[protected]@gmail.com
Plz unfreeze my account

Sir hame apne number messages or call ki jankari chahiye kripya agar aap jald se jald jankari de de name khusi hogi
I want to detail my number so
Please sir send details
February's call history and (Sms) messages history pdf file on this emailid

[protected]@gmail.com this is my airtel number :=
[protected] :=
Please sir
'your sincerely'
Regarded please

My airtel broadband connection has received excess bill as compare to earlier bills. On calling to costumer care, i get to know that my plan has been changed on relocating to noida from gurgaon where as while shifting, airtel has confirmed that my plan will remain same.

This is really disappointing attitude from airtel. They have neither close my gurgaon connection and also activated new plan on noida connection.

I am using airtel from 8 years and using airtel broadband from 2 years but i have never expected such behaviour from airtel.

My mobile number is [protected].

I regret to inform you i am facing issue regarding call drop and internet not working properly from last 3 month.
In that regarding i have already inform to airtel customer care but still am not getting any response form there side.

Is it only portability solution for this issue...?
Complain no.[protected]
Mob - [protected]

Regards
Niraj

I had requested to cancel my postpaid airtel dongle number:[protected]. But they keep on charging me every month even tough i have not used any of the data.

My plan is data card 999_new (Without voice and sms) and device is alcatel mw40cj
Imei [protected].

I want to disconnect as soon as possible to avoid charges.

I have sent them frequent mails but no one response. Kindly help me in this matter.

I have been using my airtel number for the past 17 years. Last month without my knowledge 3 value added services were added - rs.49 on 15th november for topdoctorsonline, rs.35 for glamour zone on 23rd november and rs.99 for superstore on december 4th. I deactivated the services on the same day by using mobile app and sms, but i have been charged for the same in my bill along with taxes

Hi Team we recently ported to airtel from other net work .first time they charged Rs250 for data and voice for month. But no use to be in airtel since they are not activated 4G . We called customer care and registered complaint no::C4GDA[protected]. but no one is tacking action on this. My money totally waste. Please help me on this.

Sir i am using airtel 4 postpaid number in bhilwara, but from last 1 year having many issues in 4 g network . I request u to take an action . Ihad complained many times in airtel officeor ustomer support number . But they had not done anything for me .Please reply me on my mail id . [protected]@gmail.Com . I dont want to port but i want better service from my company as bacause i am the oldest customer of aairtel

Recharged my prepaid no. With 448 airtel prepaid plan on 12 november 2017, which will remain for 70 days as per the plan from airtel. But on 12th december 2017 activated same 448 airtel prepaid plan by mistake.. While 448 1 plan already active on my airtel prepaid service, need refund for other 448 deducted for same plan for same services..
Awaiting for your revert.