Airtel Complaints & Reviews

My relationship number is [protected]. I have been paying bill every month but the billing shows there is an unpaid amount and have been charging late fee for that. I have been disputing that amount for last one year. It is unfair practice to charge late fees for disputed amount. Made numerous calls to customer service and they could not resolve it as they cannot figure out where that amount came from. Have provided the payment history for last one year and no response from customer service. Initially they have claimed there was no payment done for jan2019. They agreed that payment was paid twice after i have provided the transaction details. Inspite of resolving their issues my account has not been fixed. Request you to resolve it immediately
On tue, 27 aug 2019 at 09:43 am wrote:

Hi,

Below is the payment details as requested. There should not be any pending amount payable from my end. If you remove the erroneously charged monthly late fees i am sure outstanding amount will come down to zero

Bill payment details for august 2019:
Payment date 27 aug, amount 235, and transaction number[protected]

Bill payment details for july 2019:
Payment date 06 aug, amount 235, and transaction number[protected]

June 2019, pymt date 24 june, amount 235, ref no[protected]

May 2019, pymt date 30 may, amount 240, ref no[protected]

April 2019, pymt date 18 april, amount 235, ref no[protected]

March 2019, pymt date 22 march, amount 350, ref no[protected]Extra 67 paid after customer service clarified disputed charges for international call not made by us)

Feb 2019, pymt date 22 feb, amount 245, ref no[protected]

Jan 2019, pymt date 26 jan, amount 235, ref no[protected]

Dec 2018, pymt date 9 jan, amount 235, ref no[protected]

Nov 2018, pymt date 7 dec, amount 235, ref no[protected]

Oct 2018, pymt date 23 oct, amount 235, ref no[protected]

Aug and sep 2018, pymt date 26 sept, amount 700, ref no[protected]

Prabhaker reddy

HI Team -

We have been facing network related issue of Airtel from last 3 days, We are not getting 4g Signal on mobile hence we are bounded to use 2g, which will not good for making calls and internet surfing, would request please look for the issue below is the complete address -

Shapoorji Pallonji Sukhobristi, New Town, Kolkata - 700135

Sir
I pay november bill my indian bank account via send rs 470/-. But no sms recived in my air tel bill. So my account balance also deduct rs470/-. Bill cannot deduct. After that
I go airtel office i give cash rs 500/- i pay.[protected] in date. So i want return
My rs 470/-in my account pls.

I'm trying to connect to bsnl landline number but unable to connect using airtel mobile network, i've an unlimited pack of 84 days which stated that it will connect to all networks, never mentioned that it won't connect to landline.
Date of incident: 17th december 2019
Tried to call hdfc landline number ([protected]) for 9 times and the call gets disconnected in few seconds with no message.
I faced the same issue earlier when tying to connect with bsnl landline.

Without permission switched my rental plan from advance rental to monthly rental and billed me for 2200 inr.

I am suppose to pay only 4200 inr for 6 months advance rent.

This is why airtel monopoly must end and companies like reliance should take over.

Airtel is still in the same habit of exploiting its customers. And causing every inch of harassment, until people starts following the instructions.

I have 2 airtel's sim but one of those sim is not working since 4 days i contacted to airtel's so-called customer care services via calls & emails too but i don't get any specific and accurate answer regarding my issue. They are continuously tolding me that your "sim card is gone old upgrade it to 4g network from any airtel's store or any of the retailer without any charges it means absolutely free" but when i went to an airtel's store or to any retailer all are asking for ₹100 to upgrade my airtel sim card to 4g network. But still the airtel is still avoiding my issues.

I have ordered fast tag id through airtel app, i received message on 6 dec 2019 my fast tag id shipped. Till now when i check through airtel thanks app it is still showing shipped due to this i am facing issue at toll plaza.
This is very frustrating as my friends order fastag from other service providers like paytm and they got there fastag in 7 days.

Whenever i check the customer care executive always busy the call get disconnected.

My airtel number is [protected].

कृषक सहकारी गन्ना समिति लि. लखीमपुर, जिला --लखीमपुर खीरी में समिति कार्यो हेतु लीज लाइन इन्टरनेट कनेक्शन हेतु लगभग तीन माह् पूर्व आवेदन किया था परन्तु अभी तक इन्टरनेट कार्य नहीं कर रहा है। एयरटेल से एक इन्जीनियर आये थे वह बता रहे थे कि राउटर नहीं सही है। कृपया सही कराने का कष्ट करें। मेरी समिति का कार्य बाधित हो रहा है

I applied for hdfc fastag online with payment of rs.500, also uploaded the necessary supporting documents and vehicle registration certificate.
After that i received customer id & wallet id on 24/11/2019 through sms and email. Even my wallet was recharged for rs.300/-. But still i haven't received fast tag sticker.
The tollfree does not work and i'm struggling with fastag as it is going to be mandatory from 15th dec onwards.
My customer id:[protected]

Not having proper internet connection on [protected]. Internet service not good. I need spreed network.. So plz i[censored] kindly help me. Here nothing do properly. Internet connection is too slow. I[censored] kindly help me. Internet is too slow.net connection is not well. Nothing can do properly. Plz help me to short out properly and help me to having proper internet connection.

3/12/19 RS.399/ has been deducted BY INDITAB RSOLUTIONS for Airtel mobile recharge through the netbanking but the plan was exhausted. So recharge has not been done. Received a message that within 2 working day money will be refunded. Still no refund has been done. Ref. No
[protected]IGAHOSJCDO. Do the needful as soon as possible.

Hie i am leena from mumbai holding airtel network (No. [protected]) since years, its been 5 days the sim has suddenly stopped working i cant receive calls or make calls, cant even dial customer care no.

I had recharged one week ago, my data pack is literally getting wasted. Keeping aside this it is important to have network at least!!
Kindly look into the matter asap and suggest solution!

Recently i visited usa and had activated 30 day pack from airtel which as per my last experience should have got auto renewed for next 30 days again. Instead of reactivating the same pack, airtel went ahead and activated my 1 day pack. My airtel app still showed that my 30 day pack is active and i was under the same impression that i can easily use the plan till my next 15 days stay. To my surprise airtel now says that we have changed our policy and auto renewal does not happen for 30 days but happens for one single day and the same has been published in the website. I am not sure if the expectation is to go and see the website daily. Also, instead of inr 3999+ taxes, they are expecting me to pay (Inr 649*16 days = 10, 384 + taxes). I am not sure, how do i react to this mal practise that airtel is trying to create.

I have recharged my airtel number [protected] with 399 on 14th dec. From 16th dec morning, my simcard is not working. No network is showing. I have rebooted me device, checked the simcard in other mobiles, same problem is there. I have tried contacting customer care via e-mail but i got a reply that the e-mail id is not varified and a link to varify the e-mail id. When i am opening that link then there is a otp sent to my airtel number but how can i get the otp when my number is not showing any network. For this i replied to the same mail but still i have got no response

Recharge airtel mobile for rs 1699 on nov 30 2019 using airtel app and its was failure. Also initiated refund by calling customer care. But amount not credited yet. Now when i am calling airtel customer care they are not giving proper response.

Please find attached sceen shot.

I recharged from mobile number [protected] for rs 1699 against my wifes mobile number [protected]..

I am feeling really bad as this amount is not credited after 16 days.

I have ordered fast tag id through airtel app, i received message on 30 nov 2019 my fast tag id shipped. But if check the airtel app for status it is still shows validating order.
Whenever i check the customer care executive always busy the call get disconnected.
After several attempt i got courier tracking number x[protected]Dtdc) from phone banking representative.

When i check the tracking status through dtdc, it is returned due to person is not available, but they never attempt the deliver the post and not given single call. Now fast tag id return to the origin.

Really it is frustrated. There is no support from and reply mail form airtel payment bank.

I have raised the several complaints. Below is the case numbers
1. Case:4450220 on 9th dec 2019
2.:case:4465871 0n 11th dec 2019
3. Case:4465871 on 13th dec 2019

I have emailed all the above details to [protected]@airtelbank.com, [protected]@airtelbank.com, grievance. [protected]@airtelmoney.in, nodalofficer. [protected]@in. Airtel.com,

But no response or call from airtel bank.

Here with i have attached the corresponding screen shot

Regard
Prremkumar r

Today 16 December 2019, i lost my AIRTEL SIM connection without prior notification.when I visited airtel store they claimed for sim replacement. I couldn't trust them because I felt like they were playing a drama there. They dont know what happens in reality when sim connection get lost. I lost my days complete duties.

My airtel number [protected] is abruptly disconnected on last 7th december 2019. I have recharged for a year, the recharge is valid till aug 2020. There is no message or mail intimating about any document requirement or otherwise. I have been using this number for the past 11 - 12 years. Complained and following up in airtel vidyaranyapura store continously from past 10 days, no use.

Further to various discussion i had with airtel representative, i am attaching following document for your action to resolve 2 issues i have

1. Comments on airtel statement
2. Payment statement from my citibank account
3. Comments on uncorrent bill sent to me

1st issue -

I have paid rs 944.00 on 10/06/2019 thru my regular bill payment mode of bill payee thru my citibank which is not reflecting in your account summary, please immediately correct your accounts and confirm the receipt of this payment. (Refer attach 1 for reference)

2nd issue -

Correction wrong bill of rs 1878.87 overcharging me double bills for both the plan in the month when i changed my billing plan. I have paid rs 700 against this due on adhoch basis and request you to resend the correct bill for me to settle this.

I am disappointed for such blunders on airtel part and response to act on these blunders, now i request airtel to resolve both the issue at the earliest and stop harassing for payment reminders.

Hi,
I've recharged my number [protected] for 219rs today amount has been deducted but the airtel premium app is not working, i recharged through airtel app..
It's always been the issue with airtel and customer support calls never gets connected at all.
Recharge done on[protected]:03am, mrp:rs219.00, gst 18% payable by transid[protected].

Thanks,
Meghana.