Ajio — Account blocked

So I’m going for a trip and I wanted to shop so I ordered apparels from Ajio as per the size charts mentioned. However, the size charts are so wrong that I had to return most products due to fitting issue. I have still kept some products with me and I’m a genuine customer. I received my last three products yesterday and just after receiving the products Ajio has blocked my account. Since two products don’t fit me, I wish to return it and I can’t do that anymore because I can’t access my account. On calling the customer care, they said that they can’t access the account as well.

So now I’m left with useless products and my money is wasted. The irony is I had called the customer care few days ago to ask about return policy and they mentioned that there’s no restriction and they have easy return policy.

So only because they have easy returns, I was able to shop smoothly until now. Now suddenly with my account blocked, I’m so stressed about my money being wasted. It’s okay if they don’t let me create a new order, but at least I should be able to return what I have with me and I have paid for it. There should have been some intimation before placing the order, or they should mention this policy clearly. Their customer care is also so incompetent that they don’t know complete policy details. This is pure theft.

I need help here as my money is getting wasted and it’s left me with a lot of mental trauma since yesterday.