AJIO Complaints & Reviews

Order id- FN[protected], FN[protected], for these two order I Waited for 25 and 10 days but they never delivered the product rather they cancelled it in the day of delivery. One of the worst platform ever...

I got received the above order today and I was terrified to see an old watch was packed inside the box. I ordered for G Shock watch GM S2110-3ADR. I requested for a cancellation and also called the customer care for reporting this issue they said I selected a wrong option as I need to give the return option as wrong item delivered which I couldn’t find it in the options given at the time I placed the return request.
They said they...

Ry attempts and repeatedly calling and disturbing me unnecessarily. His tone and behaviour over the phone were rude and unacceptable.

Despite being available at the delivery location, I was notified with fake “customer unavailable” updates. This has caused inconvenience and delay in receiving my package.

I request you to kindly look into this matter urgently and take appropriate action against the...

Ajio seized ₹13.3k in my ajio waller and denying to refund
They are saying due to high returns they have blocked the amount, whereas products were returned as defective products sent

Account details: [protected]@gmail.com...

Order ID: FN[protected]
Complaint Number: COM00097422
Amount of Missing Items: Approximately ₹6, 000

I am filing this complaint against Ajio for delivering only 1 item out of the 4 items I ordered. The remaining items worth nearly ₹6, 000 were missing from the parcel.

I immediately raised a complaint (COM[protected], but Ajio closed the complaint without asking for my confirmation or providing...

Return pickup id : R[protected]AJI
return pickup executive name: Girish
area ; yelahanka surabhi layout

return pickup executives miss behavior while return pickup time over the phone he said i will not come to your location come and give it to me or else i will cancel this we request several times then he accepted, and after taking the product he i know what to do i will not upload this product you will only come...

Hi Team

We have ordered for 6 Packs of Travel Pouches (4 Pouch Each Pack) amounting to Rs. 1275/- on AJIO over the Online Portal on 22nd July 2025. After 3 days we have received 1 packet of travel pouch including single pouch instead of 4. We are keep on talking to customer care from last 10 days and they have just initiated refund of Rs.212/- only for one quantity that was for incomplete order delivery. While remaining amount...

I am owed a refund of ₹1, 390.08, which was credited to my AJIO Wallet. However, despite multiple clarifications, your customer service team continues to insist this is a promotional amount, which is incorrect. I have made it clear several times that this is not promotional credit, but a legitimate refund from a previous transaction.

Each time, I receive a standard response claiming that the balance is promotional and non-transferable,...

Order ID: FN[protected]
Order Date: July 8th,
Product 1 Expected Delivery Date: July 12, 2025 (silently changed to July 15)
Product 2 (Shoes) Expected Delivery Date: July 14, 2025 (still showing 14th, no update or delivery)

I placed a prepaid order with Ajio, consisting of multiple items. So far, neither item has been delivered, and I have received no meaningful updates, resolution, or option to cancel.br...

Hello, I placed an order for an item from Ajio which was supposed to be delivered by July 6, 2025, through their delivery partner Shadowfox, but it keeps getting delayed every day. The delivery date was first showing July 6, then July 9, then July 12, and this cycle just keeps going on. They have ruined my surprise and caused me mental stress. I want a full refund and a compensation of 5000 rupees because they wasted my time and mentally...

I am raising this complaint against AJIO (https://www.ajio.com) and their delivery partner XpressBees (https://www.xpressbees.com) for a prepaid order that has not been delivered despite multiple reschedules and false updates.
Order Details:
Order ID: FN[protected]
Courier: XpressBees
Date of Order: 16 June 2025
Expected Delivery: 23 June 2025
Registered Email ID: [protected]@gmail.com
This order contains two shirts from Campus Sutra, both listed under the same order and tracking ID. Since placing the order, the delivery date has been rescheduled more than four times.
On 26 June, the delivery status was falsely marked as “customer requested future delivery”, which is a complete lie. I was never contacted by the delivery executive, and I immediately tried calling the number provided in the SMS — no one picked up.
I have sent multiple emails to AJIO customer care, and also tried calling them, but no helpful response or resolution has been provided. My money is stuck for a fully prepaid order, and I have neither received the items nor any update on the refund.
I have also raised a complaint with the National Consumer Helpline via WhatsApp. If there is no action soon, I will be forced to escalate the matter legally via e-Daakhil (Consumer Court) and take it to social media.
This is a serious case of consumer harassment and unethical business practice. I demand:
Immediate delivery of the products OR
Full refund to my original payment method
Please take strict action and help resolve this issue.

I have ordered Men Crocband Clogs Size UK 8 vide order ID FN[protected] dated 31.05.25.
Exchange request made for Size 9 vide Exchange ID EX[protected] dated 04.06.25 but exchanged product delivered was of size 7 instead of size 9.
Return raised vide RT[protected] but it got cancelled. Now neither exchanging nor returning my product. This is a clear cut fraud. Product is of no use to me. Customer care not helping. Please look...

I am extremely disappointed with the unethical behavior and harassment I have faced from [Platform Name] regarding an exchange request.

I had ordered a dress which turned out to be oversized. I tried to exchange it, but the delivery person denied the exchange citing that the tagline was missing—despite the product being unused and in proper condition. I immediately contacted customer care, and they asked me to send images...

Hi Team, I have ordered 6 dresses on ajio app with order id FN[protected], But i got only 4 dress and 2 dresses not delivered. Kindly do the action againest this and deliver my products.

I placed an order from Ajio. which was cancelled by Ajio.
Order Amount = 4367.69
Refunded amount for a Tshirt in Ajio Wallet = 399

Left over amount which is required to be refunded = 3968

Client Number : [protected]
Date of Incident(Order Placed) : 7th March

Need a refund and a interest for 1.5 months and penalty for the time which they have taken to resolve the issue. I have...

So i received a wrong product and made a return request by uploading the pictures of the product on the ajio app it got approved on 4th of april and was supposed to be picked up by 9th april but it did not get picked up by then so i again reached out to the customer support it got picked up on 14th and return the product with all tags intact and the one i received and the one i submitted the photos of but then i get a message on the app that...

I brought 2 items from this AJIO web site by Order ID : EX[protected]. One product doesn't fit well so when I wish to return they denied and force me exchanged instead of return, but in the time of purchased they didnt mentioned that it is not returnable. And 2nd item delivered totally wrong product i had not order for that product again when I go for self help platform for they did not allow me to choose "Wrong product" option I have no option for return because return only possible once photo of the product match with retuning product, My total money wasted. please help me. I tried to talked to them but customer care number is always Busey

I had ordered a U.S. POLO ASSN.
Women Embroidered Yoke Regular Fit Dobby Top color: Yellow that has a 10 day return/exchange. I got it delivered today on 1-3-2025. My order id is: FN[protected]. As soon as i received the product i looked to file a return. However, the option is not visible for my order but the product's description says it is returnable. Please refund me my money either to source or to the Ajio wallet. i will order...

I ordered 2 sarees in Ajio on 20/02025. I received my order on 24/02/2025. The product quality is very cheap. And one of the saree is used and returned already by someone. I got disappointed and tried to return/exchange the order but no such option is shown . I tried reaching the customer care which is not responding and the chatbot also not resolving the query it feels like I'm cheated and no responsibility is taken by Ajio for this issues

I ordered JBL 770NC headphones in blue color from Ajio (Order ID: FN[protected]), but they sent me the wrong color (black) instead. When I contacted Ajio for an exchange, they issued a refund instead of replacing the product. Later, on January 13, 2025, I reordered the same JBL 770NC blue color headphones, hoping to receive the correct product. However, on January 19, 2025, I again received the wrong color. When I contacted Ajio again, they refused to exchange it, claiming that it is a multicolor product and that the color may vary. This is Unfair 1. The product page never mentioned that the color may vary. I specifically ordered the blue color, and Ajio failed to deliver what was advertised. 2. If the product was non-returnable, why did Ajio issue a refund the first time instead of refusing the return? This clearly proves the product was returnable, but now they are refusing an exchange. 3. This is Ajio’s mistake, not mine. I paid for the blue color, but they sent me the wrong product twice. It is not fair that I have to suffer for their error. I do not want a refund because I will not get this product at the same price again. I demand an exchange for the correct product. If Ajio cannot provide the blue color, they should offer a replacement with a different model. This is extremely frustrating and unacceptable. Ajio must take responsibility for their mistake and resolve this issue immediately.

I request ConsumerComplaints.in to take action against Ajio for false advertising and poor customer service.