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AJIO Complaints & Reviews

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Last updated Jul 6, 2022
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AJIO reviews & complaints(3413)

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The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Ajio — Refund not done since three weeks

I had placed an order of order ID #FN[protected]. My registered mobile number is [protected]. I made the payment on 9th June 2022 to Ajio through PayTM app.
I had placed a return request for the maroon lace dress from CODE lifestyle. I had paid through PayTM wallet. The dress have been picked up but my refund of Rs 767/- has not yet been credited to my payTM wallet or into my bank account. It’s already been three weeks.Im always getting...
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Ajio team is forcing to customer for self shippment.

I ordered few items from ajio and now want to return them so raised return request for same. Now they are saying that they cannot pick up the items from my address.

They are forcing me to self shipped the all item at warehouse. Otherwise they will not refund my money.

I already informed them that for me it's not possible to courier the items....
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Hi I returned an item I ordered from AJIO in the month of may but they have not returned the money till now. I made several complaints to the AJIO customer care but they still have not refunded my money. It’s more than a month now still waiting and asking for my money back but they have changed the status to refunded when they have not refunded the money. I have even shared the bank statement pdf as per the request of the AJIO customer...
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I have placed return request for few items in Ajio, which i returned and later it was misplaced Ajio's team.The return rejected on Ajio and i did not even received return rejected items.Later on my account got blocked and after that i received return rejected items. Now I am stuck with items which costs around 5k and i cannot placed the return request for that now.

This highly unethical that Ajio is blocking customer's account...
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I ordered few clothes on 13th June received on 21st June quality was not good so returned few shirts on 21st June return amount of 2250rs return id#RT71598306 as per ajio policy said by customer care refund time 7- 9 days maximum but today is 6th July more then 15 days over but still I dint received my refund and shameless customer care people still asking more 1 week to resolve, I don't know this customer service people are seriously working...
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Ajio — Items not delivered but they have marked up the status deliver in their app.

I have order some items on 10th of June 2022 order id is FN[protected]. But I haven't received my 3 items yet. I have raised so many complaint and wrote so many emails to their customer care team but have not received any resolution till now ....
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My Ajio account is blocked without any prior notice and no information was given to me and I emailed they said due to high returns I have purchased lots of thing from Ajoi and I am using them most of the time the shoes are dirty when received so will I not return they should set a limit for return or some extra charge without informing blocking the account is not ethical
[protected]@gmail.com
Above email is linked with...
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I had placed multiple orders and paid in advance during the recent Ajio sale but many of orders have got cancelled without informing me. I want my orders to be delivered to me. Please don't accept orders from customers if you are not able to deliver the orders and customers will for other online shopping options....
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I had requested return of the boots I ordered on June 4, and since then the pickup date has been changing constantly and no one has yet picked it up and now all of a sudden the app says the return can't be done for that product....
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Wrong quantity deleiverd and now not refunding my amount.
Sending local products in value of brands.
Customer care is not helping and ask to drop mail which is never answered.
In total complete harrasment of customer.
Fraud site to buy something....
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I have been mentally stressed out from past 45 days due to AJIO’s behaviour or acceptance to solve the customer’s issue.
I have been raising my complaints from 3rd june and literally called more than 20 times to the customer care and got fed up with their answer that they will get/ call back to me within 24 hours. And its been 32 days by now and not even single person has contacted me back.

And Here is my issue with...
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I ordered an elite brand " Accessorize london" bag from the website, instead of which i received a non-branded used, rusted, dirty bag.
I raised a complaint with Ajio to raise a return and provide refund, there has been no pickup from the end of Ajio and no refund processed.
This is sucha pathetic experience with the website, this also breaks my trust on the brand, if i start receiving such pathetic unbranded stuff in the name of their brand
AJIO customer support has been notified about the posted complaint.
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    Hi,
    I have raised a return for a product as soon I received because of fit issues. I waited for 20 days as pick up date was till 24th June. Ajio did not pick up the product and after that when I started calling they started saying that we can not return because return/exchange window is closed. Tried writing them multiple times. Even provided proofs of return raised within return window and there was no response. Calling and writing then for a week now and not getting any proper response from them.
    AJIO customer support has been notified about the posted complaint.
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      I ordered an earring in ajio bur i was delivered the damaged earring that too without the price tag..when i tried yo return it they did not take it back saying there is no price tag...later i raised a complaint about the entire issue ...they took 4 days to reply and all they asked was to share the image of price tag which they had not given along with the product..later again and again i mailed them ..after that i got a call from shadowfax...
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      Ajio suddenly blocked my account and now not even helping with return of last 2 orders which were within the return window. Customer care says need to email and when I email I get a reply account is deactivated and we cannot serve you on this account anymore refer to point 9 in terms and conditions items worth around 5K stuck and are of no use due to size issue...
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      Hi, I have been a regular go to customer of Ajio, always keep on ordering clothes or any accesories that i need. I have always been provided cod in my area or pincode(781023) to be precise. But today when i wanted to order something, i was not not being able to opt for cod. Please look into this matter, as i want my cod opt to work again. thank you...
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      I ordered heels from Ajio, which did delivered me on 16th of June, the color i ordered is pink color, which i received is very light pink color, so i retuned that very day, now ajio is delaying refunding, saying it is not a Ajio product. Been complaining about it but there has no progress at all, so fed-up with your service system.
      AJIO customer support has been notified about the posted complaint.
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        Hi, during the Ajio sale, i had placed order for amount more than 7, 000/-. There was an offer that if you place order more than 7, 000 you will receive benefits worth 18, 000. The benefit was in form of coupons and products. It has been more than 20 days i placed order i did not receive any benefit. I tried reaching their customer care but no resolution. I tried to escalate but no resolution. They are doing fraud by not giving benefits to...
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        I have already gmail them but they always said wait 48 hrs but i have already wait for more than 4 days but they don't refund my money which have been deduct from my paytm wallets.....
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        I had bought few items and after that I got to know that my account has been blocked. I have size issues and I want to exchange the products but unable to do so as I am not able to ccess my account. Customer care service is pathetic. After multuple follow up mails I got to know my ccount has been blocked due to high reverse pickups done in past and they won't be serving this account. But this is not true. I had returned few items in the past...
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