Ajio — Account blocked

Address:

3rd Floor, Court House, Lokmanya Tilak Marg, Dhobi Talao, Mumbai – 400 002, Maharashtra, India

My Ajio account is blocked without any prior notice and no information was given to me and I emailed they said due to high returns I have purchased lots of thing from Ajoi and I am using them most of the time the shoes are dirty when received so will I not return they should set a limit for return or some extra charge without informing blocking the account is not ethical
[protected]@gmail.com
Above email is linked with ajio account