Ajio — Ajio :Account blocked w/o prior info

The company never informed or warned me that due to lot of return my account could be blocked. There is nothing of this kind from their end. Never . Also whatever return I have is just due to size issue. Nothing else. Such incident of complete account block has never happened to me to any other e-commerce platforms. Now when this has happened and can't be opened the product they are not returning and items keep on delivering.

Even I asked delivery boy to cancel & return at door step only when i got to know about account block but he gave some excuses like I will have to go again so plz take this & apply return(when I told that my account is blocked he said it will be reopened again ). is this my fault?

Currently I am going through lot of mental trauma due to huge money stucked in recent Ajio orders(unfitted one)
I had already conveyed same through ajio customer care/Grievance line, but didn't get full support in terms of scheduling returns of all the items for which I attached respective bills.
I had already asked before order return period ends but it can be extended beyond that period if they responds lately. So, I won't be responsible for that.

I'm highly disturbed literally feeling cheated on.. can't explain since the amount is heavy. My most humble request that don't open account no issue but atleast accept my return and issue my refund asap.

Regards Srashti Doser
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AJIO customer support has been notified about the posted complaint.
Jul 24, 2022
Updated by SrashtiDoser
My account got blocked w/o any prior information 2 months back & ~15k amount is stucked in my recent orders which I wanted to return.
It’s been 2 months I am actively mailing you regarding this(attached all bills & items pictures with tag), raised many complaints but nothing resolved the issue.

It’s become my worst experience on online shopping (experienced nowhere except Ajio)
I still believe, you people would help me to schedule returns of those items & getting the refund.
Jul 24, 2022
Updated by SrashtiDoser
pls don't make us believe that there is no word called justice.
But i have faith in consumer court that they would help me resolve the issue.
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