Ajio — Amount is debit but order did not palace

My self yogesh .my phone number in ajio is [protected]. I had been placing a order on ajio on date 27 November 2020. but my money is deducted and order is not placed in ajio. after that I called to ajio customer care, they said that they will resolve my problem by 2 dec 2020 .but till now i did not get solution. my transaction id is S86405109. i attached statement of my bank account, plz see it. now I request to you for solve my problem and I want my refund.