AJIO Complaints & Reviews

Ordered some products on Ajio which were delivered on[protected] and most of the products were not of the size that i Ordered.
Tried to exchange but products were not available.
Requested for return and then the ajio customer care started it's own game of killing customer's time; they don't pick up the product and don't answer calls and don't respond to mails.

I know it might be a small issue for a company like Ajio.. but more than money they've wasted my time by just extending the issue unnecessarily.

I recently received a refund for my return order as Ajio wallet cash(22/07/2021), I was asked to send an email to the customer care to enable IMPS transfer to my Ajio account. After doing as said I was able to find the option to transfer wallet cash to my account. I entered my account details and initiated the transfer(24/07/2021). I waited 24 hours for the amount to reflect in my bank account, But could not find any. When enquired about this to customer care, they asked me to again send an email to enable IMPS as my account was not IMPS enabled. I have written over a dozen mails to them and all I got is no response every time. Kindly look into this issue.

I didn't get my refund for my canceled order FL[protected].It has been more than 10 days😪

I returned items from ajio but did not received refund back to my account. After mailing so many times they don't revert. Status on the ajio says refund initiated but it's been more than 10 days I did not received my refund.

Hello Iam writing this to inform you that my ajio wallet cash was deducted while payment process which was not complete .My cash has not returned till date. Kindly please look into this matter.Thank you

Hi have orderes Skechers grey shoes from ajio applied for a return as size is big I exchanged for a small size while returning ajio mentioned wrong color I. E white verifying delivery guy refused to take grey shoes because of color mismatch I.e. ajio's team mistake

My order was prepared the delivery man haven't delivered the products to me but I received the msg of successful delivery . I'm trying to contact the delivery agent but I'm not able to . This not fair I need my product delivered at my address in any how or a refund of my order.

You are playing fraud with your CUSTOMERs as i have listed this issue thousands of time in my e-mails and ajio app itself, You dont respond to calls or anything . am anisha a regular CUSTOMER and u as shown to u in ur CUSTOMER history list you had initiated refund on 8 july for return id || #rt39659670 ||. and said amount to be available for my return in 4 5 days a month is ending why do u give this fraud to us! i u take us as ###? i have reported so mANY TIME 932₹ is not a joke for a student

The EAN number mentioned on the product code is not getting scanned by the return pick up guy and he is refusing to take back the products.

I have a total of five items to return and no one is bothered to take them back.Return guy is not even attempting the return of products that have no issue. The status I get is- Return was attempted but in fact, no one came back to pick the product.

Orders to be returned-

Order no-FL[protected] | INITIATED from my mother's account.

Return id- RT40978843, I have generated the return a second time with the reason the wrong item shipped as the delivery boy was not able to scan code or the EAN.

Return id-RT40624671
Two products in this order from the Apnisha brand.
Black color one has correct EAN no and was getting scanned.
The yellow color one is not getting scanned. The delivery guy refused to take the black one stating the reason that the return request is the same for both so if one is getting scanned and the other is not, I will not take any of them and asked me to Reach out to ajio support team.

Return id-RT40730871
NO return has attempted return for this. And the status updated on ajio app is return attempted!

Order no-FL[protected] | INITIATED from my own mobile no.
Return id-RT40246941
The first return was attempted and EAN was not getting scanned. After that, the status is out for pickup on the ajio app for so many days.

No calls are picked up by ajio customer care teams, no response on emails. Even not response from their grievances office team.

I had returned 2 tops of First Class brand. The delivery boy picked up the items but never updated the app after pick up nor initiated the refund. No acknowledgement receipt was handed over. I have sent several emails to Ajio as well as connected to customer care but no resolution. Now, they have updated status of products to return cancelled without any discussion with me. Ecom express picked up the products. I need full refund for already returned products.

Order Number: Order# FL[protected], Return ID : #RT21555176, Complaint number :COM[protected]

Its the second time that delivery boy refuse to take the return order because of quality issues they told they didnt get any mail from the ajio.customer care thats why they refusing...and it was not what i order its totally misbranded they give duplicate product please give solution as soon as possible i want my money

I have done the payments for the product (MISS CHASE striped relaxed fit long top) on 24th July 2021. The money got debited from my account at 6 35pm and credited to Ajio 's account. But still they haven't placed my order.

HI, I am a regular customer of Ajio. I was ordered many product from AJIO and received and satisfied. But on july 1st i ordered many items but i have re ceived few only even in this few item for combo dress one duppata is missing i dont know how to get this resolved. Because i raised complaint to customer care via multiple mails but still i am not receiving the proper reply from them. So kindly help me to resolve my issue and when will i receive my remaining item to the delivery address. And how to get my duppata.

Usually once make a payment will receive the order with 7 to 10 working day but this time its more than 25 days but still i am not receive any tracking number on that to track my shipment. Would appreciate your timely reply

Thanks
Nathiya
[protected]

I have done the payment for the product via Gpay and the amount is debited but order not placed yet.

I got puma shoes on monday 19/7/2021
The shoes were small in size. So i initiated return. But ots 6 days now and no one came to pick up the shoes.
Very bad customer service.

I had ordered 2 things from Ajio and both did not fit me well. So I decided to exchange both of them. But could find my size for only one dress. So I decided to return the other one.
I returned both the items in one package and now cannot get another exchanged item delivered because they are asking me to return the already returned item.

I placed order on July 10 by pay the 681 rupees through phonepe, but the order get autocancelled on July 21, due to unknown reasons. Till July 23 I didn't receive refund amount.

I have not received the product but it's showing as delivered

Dear shadowfax,

The worst service i have ever seen from this courier..No courier will behave like this..i have ordered product in Ajio on 3rd july but we were not satisfied hence requested for return..and the very next day shadowfax courier person called that he will come pickup for within a hour but still the person is comming for pickup..already 17days has passed...he not even called us but he updating that we r unreachable ..kindly solve the problem..

Return id : RT40253189

Note: Hi sumathi! Your return pick up for RT40253189 is scheduled today. Please collect the acknowledgement slip once you handover the return package. For details click bit.ly/37ook6p

But he dint come for pickup

I paid 1700 through google pay on a purchase and the order is not confirmed,