AJIO Complaints & Reviews

Greetings from Kirthigashree

I have ordered 8 items from Ajio on 29.11.2020 for Rs. 1456.98. Order no: FLO[protected]. Initially, I paid through my debit card and the transaction was not successful but the amount got debited from my account, and the second time I gave the Cash on Delivery option. the amount which got debited from my account for which I didn't receive any message the app said (if debited from your account the amount will be initiated in 48 hours but it been 4 days still no reply or response) from Ajio regarding status or refund policy. Kindly revert back regarding the status of my refund. I have raised a complaint through mail on the same day.

Hello, my name is Vrishika Ramani, i was going through the process of ordering a shirt and when it came to payment i made it through Paytm (price rs.418).The amount got deducted from my side but the order wasn't placed it showed that the payment was failed. Please see to it, Thankyou.

I ordered products using the Ajio app and paid through Google Pay and the amount is cut from my account but there is no confirmation.

I ordered a set of 3jeans in that 2 of them were not proper so I thought of returning it back . Then came a mail stating that within 7days I'll get my money ...but it's been over 15days I haven't received my refund if I call them no one receives ... one of the worst experiences happened to me . Ajio is worst

Sir,

I have ordered a product on 9th Nov and recieved that product on 15 Nov. Recieved product is small in size.
When i raised return request for the same delivery guy refused to pickup cause of wrong barcode. I have also tried self care option but it was showing "there is no message for this product".
I called customer care atleast 100 times to accept return request. I got an email from there side that you have raised a complaint with there logistics department regarding this issue and the complaint number is COM[protected].

I request you to kindly solve this problem and refund back asap.

I was ordered Nike Air Zoom Pegasus Sports Shoes on 11th Oct 2020 Order ID# FL[protected]. I got a product on 16th Oct 2020.
When I try to return in it's showing delivery was unsuccessful.
Since a day try to customer care executives are saying two more days till now not yet resolved my issue.
I'll call every 3 or 4 days the customer care executives are saying we are working on your case give me two more days. somebody says system not working call other time. I really don't know what's going on. So I am raising the complaint here to resolve my issue.

I tried to make a purchase of Rs 2018.53 by Ajio App. I made a payment from google pay app. I got an error message saying retry the payment. But money is deducted from bank account. Looks like a fraud.

Registered email address: [protected]@gmail.com

Date, Transaction ID and Amount are as follows:

17th July, 20 – OTHPG[protected]RE: Rs.5023.83

Complaint No: COM[protected]

Description of the Incident: My sister (AJIO registered client name: Rita; Ph: [protected]) tried to place order on 17th July, 2020 for merchandise worth Rs. 5023.83 but money got debited from ATM and order was not placed. When we called up customer care of AJIO, they said that we need to contact the respective bank. When we registered the complaint with SBI, they said it will take maximum of 48 days to resolve the issue. So, we waited for 48 days and after that bank told us that the money is with the merchant. Since then we have calling AJIO customer care. Every time, they say that we will get the money within next 48 days but it never happens. We have called AJIO many times. Every time they say that we will get our money within 2 business days but we have not received our money. Now, it seems that they don't want to give our money back. We are really worried and we want our money back.

Desirable Resolution: We need refund of our hard earned money against which order was not placed.

Date, Transaction ID and Amount are as follows:

17th July, 20 – OTHPG[protected]RE: Rs.5023.83

Complaint No: COM[protected]

Description of the Incident: My sister (AJIO registered client name: Rita; Ph: [protected]) tried to place order on 17th July, 2020 for merchandise worth Rs. 5023.83 but money got debited from ATM and order was placed. When we called up customer care of AJIO, they said that we need to contact the respective bank. When we registered the complaint with SBI, they said it will take maximum of 48 days to resolve the issue. So, we waited for 48 days and after that bank told us that the money is with the merchant. Since then we have calling AJIO customer care. Every time, they say that we will get the money within next 48 days but it never happens. We have called AJIO many times. Every time they say that we will get our money within 2 business days but we have not received our money. Now, it seems that they don't want to give our money back. We are really worried and we want our money back.

Desirable Resolution: We need refund of our hard earned money against which order was not placed.

Item is shown delivered but actually it is not delivered. I have tried to contact the customer care but no-one is answering

My procts is not being deliverer.
I have been waiting since long.I ordered it on 5th Nov but still unable to get it.
Please help

I was placing order for rs399 and amount deducted from my paytm wallet but ajio showed order not placed. I mailed to ajio customer care also but no response yet,
Its been one week I've not received my deducted amount, please resolve this issue and refund my amount

Amount dedicated by Netbanking but odder cancelled.

Product is delivered to me on 24 Nov, but still in the app is showing as out for delivery

My amount was deducted from my account through phonepe but order is not placed. Kindly solve the issue

My amount was deducted of 1, 714 but order was not placed.

This is with regards to my purchase dated 25th September 2020 with order #FL[protected]. I was supposed to receive two refunds, however, I received only once. I tried calling the customer care but no response. I even wrote emails and those were ignored. After repeated emails, they asked for my bank statement. I submitted the statement once and they closed the issue at their end saying that they have refunded the amount. I approached them again and submitted the bank statement, to which they have asked me to wait. The wait is as long as two months and 15 trails emails of follow-ups. I don't think Ajio actually care about their customers.

My cash was deducted from my bank account, but order not yet placed

I placed an order in ajio app 7 items .my order was not delivered but it shows delivered in app.due to heavy rains in chennai there is no power on 25 November to 26 November2020 .even my phone was switched off since 25 November 2020 morning.on 24 November I received a parcel from ajio in which I got 1 item.but when I switched on my phone and I saw in app that my 3 items was delivered but I did not have any notification.I checked with my hostel owner aunty as well .actually my area was drowned how come my product was delivered.without my permission or intimation how they will deliver.

I need my 3 items as soon as possible
Iam really disappointed.I done online payment
My account palapati bhavana
[protected]

On 22 .11.20, Rs 3617 was debited with transaction ID T2011222309380310172485.B ut order was not confirmed from AJIO side.Kindly guide for refund.