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www.ajio.com
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Updated: Dec 13, 2025
Complaints 4157
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Bad 😕 It seems that AJIO has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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AJIO reviews & complaints page 171

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B
Bhavana Palapati
from Powai, Maharashtra
Nov 26, 2020
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Address: Gg ladies hostel dollar bus stop backside Accenture.shollinganallur.Tamil nadu 600119

I placed an order in ajio app 7 items .my order was not delivered but it shows delivered in app.due to heavy rains in chennai there is no power on 25 November to 26 November2020 .even my phone was switched off since 25 November 2020 morning.on 24 November I received a parcel from ajio in which I got 1 item.but when I switched on my phone and I saw in app that my 3 items was delivered but I did not have any notification.I checked with my hostel owner aunty as well .actually my area was drowned how come my product was delivered.without my permission or intimation how they will deliver.

I need my 3 items as soon as possible
Iam really disappointed.I done online payment
My account palapati bhavana
[protected]
AJIO customer support has been notified about the posted complaint.
Nov 26, 2020
Updated by Bhavana Palapati I need my items make it fast

Nov 26, 2020
Updated by Bhavana Palapati My order was not delivered but it shows delivered in app.I need response

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    S
    Sonia koneti
    Nov 26, 2020
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    Address: 402,laxmi narayan towers,plot no-4, Sec-15,N ear DD Vispute hostel, New panvel

    On 22 .11.20, Rs 3617 was debited with transaction ID T2011222309380310172485.B ut order was not confirmed from AJIO side.Kindly guide for refund.
    AJIO customer support has been notified about the posted complaint.
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    Are you got your money?
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      V
      VAIBHAVI PAINULY
      Nov 26, 2020
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      I was placing order from ajio and did successful payment through paytm wallet but didn't receive payment confirmation from your side now I have ordered the same with cod . Kindly inform me about my deducted amount also refund it as soon as possible
      AJIO customer support has been notified about the posted complaint.
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        S
        Srinithi Rangamannar
        from Powai, Maharashtra
        Nov 25, 2020
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        I placed an order and paid through phone pe but even though payment was successful order wasn’t confirmed.
        AJIO customer support has been notified about the posted complaint.
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          J
          Jugunu K
          Nov 25, 2020
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          Address: NO 17 MANYATHA AMBRIYANI, NEAR SAMRIDHI II PHASE MONT FORT, SCHOOL RD VIRGONAGAR POST MEDEHALLI

          One of the item in the Order#FL[protected] (Knitted shrug) appearing as delivered on 7 th November 20 in the app. But it is not delivered to me. I have paid online when ordering. I need the refund or the ordered item.
          Pls investigate and do the needful
          AJIO customer support has been notified about the posted complaint.
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            J
            Jugunu K
            Nov 25, 2020
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            Address: NO 17 MANYATHA AMBRIYANI, NEAR SAMRIDHI II PHASE MONT FORT, SCHOOL RD VIRGONAGAR POST MEDEHALLI

            FIG Knitted shrug order no FL[protected] is appearing as delivered on7th November 20, but still not delivered to me. It is a wrong update in thr system. I have paid the amount online already when ordering. I need refund or the ordered product.
            Please investigate and update.
            AJIO customer support has been notified about the posted complaint.
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              C
              Chaya Kiran C R
              Nov 25, 2020
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              I ordered a product on nov 6th and it should have been delivered on 15th nov as they mentioned but I was told that this item cannot be delivered to door step and to pickup in the nearby courier service. So when I got call from ajio to confirm whether to cancel or not, I selected cancellation of the product. Till now there is no refund from the company not item is received to back to the seller.
              Help me in this regard.
              AJIO customer support has been notified about the posted complaint.
              Nov 25, 2020
              Updated by Chaya Kiran C R               Please resolve this issue
              Nov 30, 2020
              Updated by Chaya Kiran C R               Resolved
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                R
                Raghavendra Chate
                Nov 25, 2020
                Resolved
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                Resolved

                I placed an order and paid through phone pe but even though payment was successful order wasn’t confirmed.
                Nov 25, 2020
                Complaint marked as Resolved 
                Got a message saying order confirmed. Thank you
                AJIO customer support has been notified about the posted complaint.
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                  B
                  Bishnu Sethy
                  Nov 24, 2020
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                  I have received this Order# FL[protected] with no product tag and big size. When i placed return/exchange order, delivery boy didn't pick because product has no tag.

                  Ajio care people saying they don't deliver product without tag. This is a super cheating to customer. Now they are not returning/exchanging the product. I need help here. I never use this product.
                  AJIO customer support has been notified about the posted complaint.
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                    K
                    Kolapalli Divya
                    Nov 24, 2020
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                    I can't receive my order ..but it shows deliver..
                    AJIO customer support has been notified about the posted complaint.
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                      V
                      VAIBHAVI PAINULY
                      Nov 24, 2020
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                      I was placing order from ajio and did successful payment through paytm wallet but didn't receive payment confirmation from your side now I have ordered the same with cod . I also mailed to ajio customer care but didn't get any response yet. Request you to refund my deducted amount.
                      AJIO customer support has been notified about the posted complaint.
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                        M
                        Moulika surendra
                        Nov 24, 2020
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                        Today I tried ordering products worth 1276.56.Order wasn't confired but money has debited.when will the money credited to my account?
                        AJIO customer support has been notified about the posted complaint.
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                          S
                          summi sarkar
                          Nov 23, 2020
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                          Order received but not updated in app

                          I have received my order but it's not updated in app as Delivered. I wanted to return some of the products, but I am unable to so....
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                          C
                          Caroline Sylvia Samuel
                          Nov 23, 2020
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                          Address: B-31 karthekayan salai , periyar nagar

                          This complaint is regarding ajio order number #FL[protected] . The product has not been delivered . But it shows on the app saying its been delievered .
                          No answer or rely from their end to report this as well . Customer care support is bad . I want a refund or the product to be rechecked in terms of delivery status
                          AJIO customer support has been notified about the posted complaint.
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                            N
                            Niraj Aware
                            Nov 23, 2020
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                            Address: Dr.Bhausaheb Deshmukh Colony

                            I return 2 jeans on 13nov but till yet my money was not refund. There customer service can't pick my phone. What to do now ?
                            I want my money back 😭
                            AJIO customer support has been notified about the posted complaint.
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                              A
                              ambica kiran
                              Nov 23, 2020
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                              Address: Rajahmundry

                              I can't confirm my order in ajio app..it shows that it can't be delivered to my location so I have changed my location to another one again' it shows like that only can u please sort out my issue..I want to shop in ajio app
                              AJIO customer support has been notified about the posted complaint.
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                                R
                                Riky Godhani
                                Nov 21, 2020
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                                Address: India

                                I received a levis jeans on 11 nov 2020 but it was a faulty product so i requested return . When the delivery boy came to pick the product he said we cant take it back and call customer care . But there was no response as no one answered on the call . Please take your product back and refumd my money
                                Order id #FL[protected]
                                Return id #RT25886821
                                Mobile : [protected]
                                AJIO customer support has been notified about the posted complaint.
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                                  C
                                  Chelsi Bhanarkar
                                  Nov 20, 2020
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                                  Address: Badlapur

                                  My AJIO account is blocked today. I want to return a pair of sneakers worth 7114/-. But as my account is locked, I am unable to create a Return Request.
                                  AJIO customer support has been notified about the posted complaint.
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                                    D
                                    Dhirendra Varma
                                    from Gurgaon, Haryana
                                    Nov 20, 2020
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                                    Address: 22/467 ,Sector 22 ,Indira Nagar ,Lucknow

                                    I have booked a order at Ajio before 3 days order number FL #[protected], firstly they give so long date to deliver (app more than 21 days) . From last 3 days status is same as "confirmed" but not moving to next level
                                    Secondly the toll free customer care number [protected] is useless tried app 50 times but not picked up after keeping in que .
                                    Thirdly if you write to customer care mail I'd their parrot answer is the status I can see in site and very casual answer that if packed then you can see in site . No satisfactory answer . It seems after order they start making the product after many days . If anyone has concern to reduce the shipping and packing time . No answer .
                                    In this competitive time they work with laziness and very very unprofessional way. .
                                    Higharchie is also not there in site
                                    Means just keep watching helplessly and no one is their to understand/listening properly
                                    AJIO customer support has been notified about the posted complaint.
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                                      M
                                      Mapuia Chawhte
                                      Nov 20, 2020
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                                      Address: Durtlang Leitan, Hermon Veng

                                      I received my product but ajio app marks it as "delivery unsuccessful". This makes me unable to return my product which is too big.
                                      AJIO customer support has been notified about the posted complaint.
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