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Updated: Dec 13, 2025
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Bad 😕 It seems that AJIO has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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AJIO reviews & complaints page 190

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M
MansiGupta05
Aug 24, 2020
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I am hereby complaining against poor customer service of ajio.com as I am.tired of writing emails to them but still not getting satisfactory response and calling them when they literally never pick up. I have ordered a t shirt from ajio which was returned and my product was picked up weeks ago but still I have not received my refund. I have raised complaints and they have confirmed my product being picked up but I have still not received my refund.
AJIO customer support has been notified about the posted complaint.
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    Venkatesh P S
    Aug 24, 2020
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    My order #FL[protected] is partially delivered, remaining order is expected to be delivered bu Aug 13, but still it is not delivered, I have raised complaint but they closed it
    AJIO customer support has been notified about the posted complaint.
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      T
      Tinsa
      Aug 23, 2020
      Resolved
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      Resolved

      Refund related issues

      Today I got message from Ajio Hey TINSA! We have an update against your Ajio Complaint ID COM[protected]. We investigated the concern and after careful consideration it was found that all your products are delivered. Hence we are closing this complaint.. Now you can also check the status of YOUR COMPLAINt by visiting HTTPs://ajio.page.link/trans_SMS"

      This was the above message I got from Ajio as they are closing my case...
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      M
      MeeraShailender
      Aug 23, 2020
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      With reference to order Id FL[protected], I have raised several complaints but to receive not even a single response from Ajii's side. I am really facing such a bad experience from Ajio for the first time. Through the above mentioned order id, I had placed order for two pairs of Crocs but received only one pair. Moreover, their statement says both the pairs have been delivered. How bad service quality is this? Please take over my issue and resolve as soon as possible.

      Full product not received
      AJIO customer support has been notified about the posted complaint.
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        N
        Nishika Jaitak
        from Hyderabad, Telangana
        Aug 23, 2020
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        Address: Ajio, Banglore

        I have ordered product on 5th aug and recieved that product... Recieved product is different in size from original with belt missing.
        When i raised return request for the same
        Delivery guy refused to pickup cause of wrong barcode and because of wrong size delivery.
        I called customer care atleast 10 times to accept return without quality check but problem has not been solved in nearly a month and my amount is withheld with them.
        Now wrong product is lying with me, which is no use and my amount is also withheld with ajio.

        I want my refund back asap, if they dont want their product back i dont care.

        This is maximum limit of harrasment one can bear.
        AJIO customer support has been notified about the posted complaint.
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          H
          Harshita Kesarwani
          Aug 23, 2020
          Resolved
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          Address: Mumbai

          I am writing this complain because i am tired of emailing ajio customer care team. Worst experience ever with ajio. I have returned my product nicely with all labels and tags on 6th august 2020. Still the status is refund initiated from their side. I havn't got my amount back. I am calling them continuously and they are making fool of me by sending every time a new complain id. Their team called me and saved their part by saying that refund is done from our side. What the hell? I havn't got the money back in my bank account.

          They also said that UTR will be provided to me by 21st August 2020 but there's no response from their end till date. Please look into the matter I'm in real need of my money.

          Regards
          Harshita
          Aug 23, 2020
          Complaint marked as Resolved 
          They're fooling me everytime I'm calling the customer care executive. They say madam please wait till this time that time but nothing is happening. I have been waiting since 25 days. This is really disappointing from ajio
          AJIO customer support has been notified about the posted complaint.
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            W
            working engine
            Aug 23, 2020
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            I have ordered t shirt nd i returned it but till now there's no response and no message its now nearly 15 days gone
            Even i tried to call but there's no call back...
            AJIO customer support has been notified about the posted complaint.
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              Adila Tamkinat
              Aug 23, 2020
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              Money deducted from my account but order not placed, no customer care support from ajio
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                S
                Sharath Jaishetty
                Aug 22, 2020
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                Address: 505327

                I have ordered a product of ajio online and the have returned it because the size doesn't fit. The return was initiated a month back and no reply for it still. No reply to any mails. No response for customer care call.

                I initiated a return of order and no reply for it for more than a month. .
                AJIO customer support has been notified about the posted complaint.
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                  B
                  Bhärdwäj Prāšhäñt
                  Aug 22, 2020
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                  Return ID : #RT19715511 #RT20383097
                  above mentioned return already done but still i am not getting refund amount from ajio against the product return id please help
                  AJIO customer support has been notified about the posted complaint.
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                    B
                    Bhärdwäj Prāšhäñt
                    Aug 22, 2020
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                    Return id : #rt[protected] return id : #rt19715511
                    Above mentioned both return have been successfully completed but still i am not getting refund amount in account please help
                    AJIO customer support has been notified about the posted complaint.
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                      S
                      Sujana Reddy N
                      Aug 22, 2020
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                      Order id: fl[protected]
                      Return i'd: rt20423017
                      My product is delivered on 11th august it doesn't fit me well so i went for return option, and the next day i mean 12th august they came to collect the product with in one day, you are too fast in collecting product from us then why you are slow in giving our money back, 11 days passes still refund not received, everyday am raising complaint on this still not received refund, i am gonna tell all my friends and family not to buy any product from ajio.com, seriously you people make me rude with your careless behavior towards your customers.
                      AJIO customer support has been notified about the posted complaint.
                      Aug 22, 2020
                      Updated by Sujana Reddy N                       Every single time you are updating as issue resolved, I have not received refund and also didn't get any information or status about my refund then how can you update as issue resolved, don't make your customers fools.

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                        T
                        Tinsa
                        Aug 22, 2020
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                        I have purchased 3 t-shirts in the month of June last week and got 2 t-shirts on 29th June 2020 and one T-shirt will be deliver on July 20th 2020 as per Ajio team message. But on 16th July 2020 I got message stating that order is cancelled and it will be refunded partially to your account Rs.512. But till date I have not received my money back even after sending many mail and bank account statement also.

                        I want to raise complaint against ### Ajio co. And want my money back as soon as possible.
                        AJIO customer support has been notified about the posted complaint.
                        Aug 22, 2020
                        Updated by Tinsa                         I got message from Ajio on 16th July 2029"Hey TINSA THOMAS! Your AJIO order FL[protected], has been cancelled. In case it's a prepaid order, we have initiated a full refund into source account. Please check your email for more details." Till now I have not received my money back.
                        Aug 22, 2020
                        Updated by Tinsa                         I got message from Ajio on 16th July 2020 stating that"Hey TINSA THOMAS! Your AJIO order FL[protected], has been cancelled. In case it's a prepaid order, we have initiated a full refund into source account. Please check your email for more details." This was the last message from them and till date no money I got from them.
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                          M
                          megha1892
                          Aug 22, 2020
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                          Website: www.ajio.com

                          Order No.- FL[protected]. I received partial order. Ordered a complete suit set comprising Floral Print Straight Kurta with Palazzo & Dupatta but only received Kurta. Have called customer care many times but to no avail. They said they do not have CCTV footage of the warehouse where this order was packed. I'm not able to return the item now. They say they are not able to call me but I have given them alternate number via email and customer care number.
                          I have previously purchased fromAjio so many times. So disappointed.
                          AJIO customer support has been notified about the posted complaint.
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                            R
                            rolly Choudhary
                            Aug 22, 2020
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                            My order no is #rt20374131. This order has been picked up on 11th aug n today its 22nd aug still hv not received refunded amount. Despite several mail n compaint. Very disappointed. Plz help
                            AJIO customer support has been notified about the posted complaint.
                            Aug 23, 2020
                            Updated by rolly Choudhary                             I av been running from pillar to post for getting my refund amount it's has been almost 15 days. When u all r confirmed about my returned pick up of order no #RT20374131 then for wat reason there is late in refunding money. I am disappointed u all r not cooperating. Do the needful.
                            Aug 24, 2020
                            Updated by rolly Choudhary                             How long does it take to solve an issue. Despite of the fact u hv details of my returned product order no-RT20374131.But despite having all details ur company is not intended in refunding. Very disappointed from ajio.
                            Aug 24, 2020
                            Updated by rolly Choudhary                             U people r not cooperating at all. Due to ur negligence in handling my issue of not refunding my amount against return of order no#RT20374131, I am facing inconvenience n trouble. It's now more than 15 days. U r totally just ignoring .
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                              M
                              Mansi Sayta
                              Aug 22, 2020
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                              Created return request in the month of march, but product is not yet picked up from my place. In between return request is cancelled without sending any notification. After sending 20-30 emails they have again generated return request which is also cancelled on 21th August.
                              AJIO customer support has been notified about the posted complaint.
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                                A
                                Asiyaz
                                Aug 21, 2020
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                                I received a used product of the worst quality with no tags. On asking for return the delivery boy did not accept it with no tags.
                                The customer complain number when dialed makes you wait for 15 minutes and calls are then disconnected.
                                Most of the times the call is not taken up.
                                It's so wrong.
                                AJIO customer support has been notified about the posted complaint.
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                                  S
                                  Sri Ramya Doddi
                                  from Visakhapatnam, Andhra Pradesh
                                  Aug 20, 2020
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                                  I have placed a return request for id : RT20722086. The executive came to pickup twice but couldn't take it due to 8 digit barcode of marks & spencers brand instead of 13 digit. Have mailed and called the ajio customer care but no response. The return needs to be made to no quality check needed. But cannot contact the customer care for that option.
                                  AJIO customer support has been notified about the posted complaint.
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                                    S
                                    Sri Ramya Doddi
                                    from Visakhapatnam, Andhra Pradesh
                                    Aug 20, 2020
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                                    I have placed a return request for id : RT20722086. The executive came to pickup twice but couldn't take it due to 8 digit barcode of marks & spencers brand instead of 13 digit. Have mailed and called the ajio customer care but no response. The return needs to made to no quality check needed. But cannot contact the customer care for that option.
                                    AJIO customer support has been notified about the posted complaint.
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                                      divya bhurani
                                      Aug 19, 2020
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                                      I havent received my order then how can it show that it has been delivered. Kindly look into matter Asap
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