AJIO Complaints & Reviews

I'm still waiting for my refund to come into my ajio wallet. It says refund initiated and they will put in my bank. But i've not given any bank details as i'm from uk and they are stalling my refund. I am disgusted. They owe me 4350 rupees and 2687 for another product. Pls dont ever order from this company if you read this. You will regret it
Go to. Myntra
Go to flipkart
Go to tata luxury
But never to ajio
Customer service put phone down on you and keep you on hold and never come back
Emails you send go unanswered
I will flood the internet about ajio and create a social media page to warn customers and so they never make the same mistake i made

I placed an order containing 3 items, amounting to Rs 1884 on 6th of August 2020. The amount was deducted from my bank account, but the order wasn't placed. I used GPay to pay for the order. Please Look into my issue and sort it out.

[protected] tracking id
Order id[protected]
I have order 4 product out of one product is neither delivered nor allow me to cancel, after expected delivery date 22july . I had call with custumer care but they had no solution. It seems they are frauding jn the names of covid 19 . The site must insure the cancellation and immediate delivery if not able to deliver then refund the money

I order a shirt on 29 the july and cancelled it on 1 st augustine due to wrong size.. Ajio sent a message to refund my money till 3 rd of august.. But it is now 5 thof august they have not refunded it yet.. They said to check it on credit store on my account section it's not even reflecting in my account section.. The customer care is not even responding.. Plz refund my money as soon as possible because i am stick and not able to reorder again..

Hi today as of 4th aug2020, my money has got debited from my account but the order has not been placed. There is no contact number to contact the company.

I have been trying to return my Ajio order FL[protected] because of the pathetic fit, but they are rejecting it for the tag that was not there when product was delivered. No customer executive is taking calls. Mails are not being responded to, I am left with filing a complaint here.

Dear sir / madam,

I am writing to you to raise an issue about: return is not placing due error all time

The issue that i have experienced was:
Sir,

I ordered a jeans nokie25 lightly washed slim fit
Jeans, blue, 33,[protected] july 2020. But i cancalled it before arriving
My address.

But it has reached to my address. And now i am trying to return this.
But this is not showing return ot cancel status.

I complained about it by id com[protected] on 22.07.2020
Ajio ensure me to resolve this problem before 29.07.2020.
But this is not resolved again i complained it by complani id com[protected]. Still now i am waiting for resolve my problem. Please help

Please solve my problem. As soon.
Hoping for best.
Thanks.

It occurred on: 22/07/2020

Please return my order item.

I look forward to your prompt response on this matter. I would like to keep a complete record of my case, so please reply back via this email account.

Yours faithfully,

Ajeet singh

Order number: fl[protected]
:
Reg mobile no - [protected]
R4/83, ctpp coloney, chhabra thermal power plant
Chhabra, baran
325220

I have ordered a shirt on June 14, as it was not upto the size I opt for return. But till this day, it is 5tg August now, it's not taken back. No reply to my mails, no customer care numbers, nothing. And now showing you cannot return the product as 30 days time is over. What kind of site is this?

Respected sir.

I have placed an order (Cloth items) from ajio.com on dated 21 june 2020 which made cod payment₹2663.22.
This order id was fl[protected].
Part of this order i requested return ₹520 cost "textured slimfit flat-front trousers 32 size on date[protected] due to wrong size and discomfort. Return id is rt18554141

First time they arrange one courier partner to pickup, but they fail to collect my return because their irresponsibility.
Again i wrote to 3-4 times to ajio customer service, but knowingly cancelled the return without any valid reason (10 july com[protected], 15 july com[protected], 21st july com [protected])
Customer came to know that, behind the covid19 all are telling lies and mocking customer nicely.
Even today they didn't contact me regarding this return matter to my phone.
This is the first time i have faced this kind of the trouble from ajio.

So i humbly request before this forum, customer want to get refund the amount ₹520 for the cost of above damaged product to the bank or wallet as soon as possible.

Thanking you
Babu a s.

Order id fl[protected]
Return id. Rt18554141

Note: i had placed an bulk order in ajio app and had made a payment of 2494.68 on phone pe app. Here payment got deducted but orders was not placed. So kindly refund my money back. Thank you

I ordered a product from ajio refund initiated on 20 july but its not showing in my account even after 13 days.
Return id is rt18833664

I completed my payment successfully but order was not placed

Ordered Details : Order# FL[protected](5 Items) on 28th June 2020
Order# FL[protected](2 Items) on 23rd June 2020.
Not Yet delivered nor update regarding the same. Worst response from AJIO after many followups too, they couldnt able to deliver.Customer care responses are the worst i ever faced.
I recommend them refund or deliver the product - Either thing not happening. Please do the needful .
How can they do these much troubles to paid ordered - I notice many other online retailers are very good in delivering and committing things.AJIO case worst case, please do help to resolve things.

One month back I got notification from Ajio that "we attempted to deliver your order and we're unsuccessful"and they initially cancelled my order my refund has not been initiated yet.i have contacted the customer care service 8 times still my problem has not been solved.each time they just alot a week time and give me surety that my amount would be credited but still it's not getting reflected to my ajio wallet.
It's been a month sir I have contacted the customer care service 8times
Kindly, refund my amount
I regret for trusting the app and doing online transaction

My order ID-FL[protected]

Hello there,

I have a complaint about the ajio application, which i bought some items from the jio application, but the items i received successfully, but i couldn't find it there, so i returned those clothes. After that i sent a request to get my money back in my bank account. After that, due to some technical problem, my refund could not come in the bank account, then i talked about the customer service, then the customer service asked me for my bank account details, where i sent all the details to them. But still they are making me full and asking about the bank details again and again from long time.
Please help me get my refund back

Return id : #rt18495976
Neft (Refund request) issue
Complaint id com[protected]
Raised on 24th jul 2020
Complaint id com[protected]
Raised on 28th jul 2020

Shubham verma
Email-itz. [protected]@gmail.com
Mob. No.-[protected]

I placed an order of rs. 3353.97 on ajio app through gpay. The payment is successful but the order is not placed in the app.

This refers to a Cash On Delivery order I placed with Ajio on 25th June 2020 with order ID FL[protected].
I received a parcel on 1st July 2020 with my name and address on the package and a part of the items in the order placed with amount 4633/- which i paid to the delivery guy in cash (as requested)
however, on opening the parcel i found out that the products inside were wrong and more so the invoice inside the packet belonged to someone else. I had ordered baby clothes and instead had received some pairs of trousers. i tried returning the parcel but my account said that the products had not reached me and in fact had been returned to the sender because of delivery issues - so the return option isn't available. I was stuck with the parcel at hand.

Ever since i have called your unresponsive customer care many times - everyday they open the issue, assure me that the resolution will be done, and close the issue the same day showing it as resolved without even contacting me or intimating me. It seems that AJIO wants to just cheat its customers and take money.
I have written 1000 mails - the only response I get is that we are working to resolve the issue. I think you should simply close the email ID and tell your customers that we cannot resolve your issue and that once we take your money it is ours even if we deliver the product to you or not.

More than a month with no sign of my money being returned or the correct products reaching me, only false assurances that it will be resolved at the earliest. the only resolution that is happening is the complaint is automatically closed by your useless staff who are least bothered to actually resolve any issue. and only concerned with their own resolution no.s.

This has become highly frustrating and I have lost complete faith in the credibility of your website. You messed up at your end and now have no intention to rectify it. and if this is how you want to start cheating customers to make up for the lost business, then i would strongly advise against placing orders with this portal.

As of date I have cancelled all my pending orders. and have no intention of placing any orders in the future and also spread the word through social networks of how ajio cheats its customers with no one willing to take responsibility or give service.

Your customer care is the most useless i have ever seen as compared with any other etailer. it's the worst ever with worst ever response time.It seems like no one is bothered about the customer.

My consignment was lost and i was promised a refund, since 45 days i am following up but no one is bothered to look into the matter. I call them every day. Its around 1100 rs of mine that are stuck

I order from Ajio app and make payment from phonepe on 27 may 2020 of Rs 2421.05, order was not placed but amount was deducted

I placed an order from Ajio twice and the money got debited from my account but order was not placed. Total amount is 4500. I can share the transaction id as well if required. Ajio account info is in the name of Sangeeta Pandey.