AJIO Complaints & Reviews

I ordered products in ajio.com they send me but it's not reached me
Courier service is not responding. Similarly ajio team also not responding please help me i need my money.
We understand that things are not happening the way you expected. A complaint has been shared to our logistic department regarding this issue and the complaint number is com[protected].

We will get back to you with an update on or before 27th july 2020. Rest assured we are working hard to resolve your issue at the earliest and will let you know as soon as it is fixed.in case of any unforeseen delays, we will keep you posted. We have also sent you an sms with the due date.
But they didn't respond and didn't solve.

Even though we have given the correct delivery address the delivery boy insisted us to come over and take far from the mentioned address. As we rejected to come over he behaved very rude. I hope u to warn him and teach how to behave with the customers. I therefore sending u the order detalis in the below attached picture of aerowalk footwear. Kindly do needful

I purchased a total of 5 products from ajio.com on 22nd june, 2020 which was delivered to me in 3 separate packages.

Total amount of purchase - 3632
Order id : fl[protected]
Date of purchase - 22nd june, 2020.
Date of delivery - 27th june, 2020
Date of complaint - 27th june, 2020

Out of 5 items, i received 2 items in 2 separate deliveries and the 3 items that i was supposed to receive in one package delivery, the delivered package came in empty with a plastic bag and a tissue roll in it.

I filed a complaint immediately with ajio customer care and every time my complaint was closed without any proper communication/resolution.
This is the fifth or sixth time this complaint is being re-opened.
After about 2 weeks of following up with the customer care multiple times, your team informed that there hasn't been a proper investigation response from the courier company.
I spoke to the supervisor amit from your team who agreed to escalate the issue and provide the resolution at earliest.
The complaint was again closed without prior information even before the due date.
On 14th july, i called ajio customer care again and explained the whole issue and the situation, he spoke to the team and came back to me and assured me of two resolution options:
1) refund back the missing products amount
2) re-delivering the missing products.

I agreed and was assured that i will be provided with one of the resolution options the next day 15th july, latest by 10:00am.
I didn't receive any call/resolution so i called customer care again to re-open the complaint. And explained again about the conversation i had with the team.
The customer care assured me that the refund or the re-delivery of the products as resolution would be provided as soon as it is updated in the portal.
The next time my complaint was closed without prior information, i did a follow up with customer care saying that there hasn't been a resolution provided yet, we came back to the same conversation we had at the beginning. There has been no progress so far, and the issue is just being dragged on and on.
Your team has failed to live upto what they promised or assured the customer.

It's almost a month and i have been patient throughout the whole process.
I have provided many feedbacks and suggestions, even suggesting that an executive be sent to inspect the package so that such incidents could be avoided in the future.
I have provided all the pictures i had, and raised complaint immediately with ajio on the day of delivery itself (27th june, 2020)
I have raised a consumer complaint in the national consumer forum because of the lack of communication and proper grievance resolution from the team.

Warm regards,
Nicee n.

Dear sir,

This is about order id - fl[protected], in ref of this order id i have purchased a slim fit shirt which was delivered to me on 16/03/2020, as it was not fitting to me due to lower size therefore created an exchange request id ex[protected] on same day i. E. 16/03/2020 which was canceled by your team on 30/05/2020.

I had also created a complaint request no. Com[protected] which was also closed without any satisfying reply, therefore approaching in this channel for exchange, return or refund of money. I am also repeatedly trying to call at customer care number[protected] but i am also not receiving any satisfactory response from them.

I have oreder on 7th july and have cancelled 1 of my orders and returned another for which i should be getting a refund of almost 1k
It's been more than 20 days and i have got no response
The contact no doesn't connect to anyone to ask in detail nor the mail
All i get is a useless computer reply for the mail

Hello, I ordered woodland shoes amounting 2664.68/- (Order # FL[protected]) on 28th June 2020 by prepaid method via netbanking, however due to long time in delivery i bought shoes from myntra..I contacted customer care on Ajio app and told about my changed plan of not taking the shoes..customer care executive told me to either refuse the product or return it after the delivery so my money will be refunded..when courier person called me I told him to returm my product..i refused to take..however after this, i called and mailed customer care about the refund but upto this point of time i havenot got my refund..even they are not attending my call..please help so that my money can be refunded..

I didn't get refund from last 3 months
And customer service is not working even i mailed them but not responded
Please help
My contact
[protected]
Enclosed herewith and have more data just put 2 -3 pics only

The delivery man of my ajio order id: fl[protected] was extremely rude and created a lot of noise chaos while delivering. He kept honking in front of my house and when i asked him no to because there's a bed ridden patient in my house, he argued and honked more. It was very unsettling and disturbing.

AJIO customer care not being responsive at all, my repeated mails & calls regarding failed transactions is just falling on deaf ears.
I did all the transaction through my credit card dtd 7th of July'20 & The timing here as under::
*Rs 1477.7 at 7:52am
*Rs 1477.7 at 7:51am
* Rs 1109.05 at 7:57am
*Rs 1308.05 at 10:43pm
This transaction I did on 13July of Rs 611.40 at 10:53pm
Hope after complaining here my problem will be resolved

Good morning
I already told a complain on ajio app who debited money from my account but i did find any order detail please check it

I ordered 6 mask in which 1 defective other 5 are wrong size i raised complient they took 30 day then no reply

I ordered the night dress and i got the mens tshirt. And i put return and the delivery boy is not accepting the return and he is saying that it doesnt match the product. Please slove my problem

For order id:fl[protected], i have returned the products and refund initiated on jun 10. Still under processing.

When i placed the order the money was deducted but the order was not placed!! It was on june 3, its almost a month, when ever i try calling customer care they newly write down my complaint and say it will be solved within a week but nothng such has happened!!!
Getting connected to customer care line is very dificult it will take almost half an hour to connect. Never expected such responce from ajio, please help me to get my refund

Order# fl[protected]

I did not recieve this order yet it is showing that the product has been already delivered.
I would like to know which delivery boy did the delivery!

Also, inquire into this because it was already a prepaid order.
I did not recieve the order but when i am trying to track it is showing that the product is delivered successfully.

I placed an order for 8 items from ajio totally an amount of 7539 rupees.. My money got deducted from my account i paid through phone pe but my order did not get confirmed.. Please help asap

Yesterday i tried to order one dress and all the process was good and even my money was debit otp everything but my order status was missing.. It was a amount 900 bucks please do favour for me i complained many times no response... Please do the things

Hi,

I had requested for product return and it was scheduled for 6th July
but no one called or not communication
after that
several call with customer care and still no update yet

An amount of 1261 has been deducted from my account for 2 t shirt but has not received any messages from ajio yet

Why refund is so late with ajio while other apps instantly refund your amount ince the order is cancelled. Highly disappointed. No customer care providers available, calls are never picked up. Refund is late by 10-15 days despite so many calls and complaints on the app.