AJIO Complaints & Reviews

Hello,
I order one sandal and tshirt few days back and returned the item on Same day once I got it due to size issue .

There is some pattern that ajio guys don't pick the product on time . This is the second time I am facing issues with pickup. They are harrassing their customer by faking return and exchange process.
These guys loot their customer and don't perform your task.

I have followed up with customer care 100 times over chat and call. They assure that product will be picked up soon.

It's been a month I have wasted lots of money and effort.

When I sent mail to their support team they are saying to ship from my end and they will give 150 rs in wallet.
First of all shipping cost 300 Rs second why money is credited in wallet.
Do you think people will try to purchase product with this behaviour.

I would like to demand 5 lakh rupees in return for all the effort and time I have invested in following up with the customer support.

Return I'd -

#RT77518836
#RT77851707

Created return for a product within return window but it showed failed attempts to pick up and i still contacted customer service within window of return. Told me to share photos of products which i did multiple times so they can create the return from their end. But now they keep sending me mails saying they cannot view my mail as the format or size must be wrong... I checked and it is within their requirements of format and size. Everytime I try to talk to customer care service they say they don't know the details of what is going on and the department that is responsible for the return has been informed and matter is escalated. But nothing happens.

I had ordered few items on the 8th AUG. 6 items are yet to be delivered. It's been more than a month.
Raised multiple complaints. Nobody has addressed the issue yet. I want my remaining items to be cancelled and amount to be refunded.

This is the most horrible online experience I've ever had.
Latest Complaint no : COM[protected]

Order no : FN[protected]

One of the product got delayed for delivery, even after reaching out multiple times and ensuring that the product will reach the destination even if not in time. The offer is usually on minimum value, but it so happens the favorite top that you wish get delivered, it usually the one that got undelivered and then cancelled.
Number of calls were made and escalated to make sure u get the product, but all false promises. Nobody is compensating whatsoever.

And this is not the first time it happened

We ordered footwear from ajio app, we got a different size in it so we placed a return, return pick up was done by them after complaining so many times to the costomer care of ajio and finnally the product has been return picked, its been three months still now they didnt refund the amount and not responding by our mails or complaints.Please take action against them and help me with my refund including penality of holding my money and tourchering me by not responding to me
while return pickup they provided some aknowledgment i am attaching the pick
order number:fl[protected]
return id:rt69677133
blue dart return pickup ref no:[protected]

Order Id #FN[protected] Ajio is given fifteen days of return time in that time 3 days already finished till 12 days is left 9aug is last Pickup time ajio is fraud not accepting customer orders pickup

I ordered items worth 4688.04 rupees in ajio, amount deducted from my account to ajio but order not placed, please resolve it

This issue is long standing since July, 841 rs was in my AJIO wallet which had to be transferred to bank acct but I couldn’t do it as the option was disable in my app hence I send bank details to AJIO, money never came after multiple mails and follow up, even sent the bank statement. They keep on saying things which not relevant and closed the complain. This is utter fraudulent activity.

Money was debited from my account and the website says payment failed. the order was not placed also

I had order nike Jordan Brake slides on 26Th may and got delivered on 1 june. And now i got defect and i had conversation with nike then i claimed for warranty nike approved me a 6 month warranty. I had conversation with nike on 17th of august and they had conveyed ajio team but in 3business days they didn't respond me on 29th again i complained the nike then ajio team created my return pickup but there was problem i have shifted in my new...

Ajio has blocked my account without any prior intimation. I had rs. 2, 700 in my wallet. I have been following up with them on email since two months and also provided them my bank account details. Their customer care team assured me that the money will be returned to me. But they have still not returned the wallet money, and have also stopped replying to my mails.
I am fed up of following up with them to get my refund.

I prepaid my order but it got cancelled by the ajio app later when i received no refund for about 3 weeks i filed a compalint there executive called and said in 2 3 days they will initiate the refund a few weeks later i still havenot received refund .but the my comaping on the app shows issue resolved and that they have initiated the refund .i have not receiebed a single penny what is this behaviour of ajio

Hello, I am unable to log in to my account (applied otp as a login its not working too) to enable the return of an ordered dress.

I have sent emails also, but haven't received any response. kindly solve this issue as soon as possible.
dress order number which i want to return.
1- FN[protected]
2- FN[protected]

Thanks

I ordered some of the products and due to some reasons canceled my orders on august 7th 2022, but still not received my cancelled products refund amount,
Order id: FN[protected],
ajio custumer care provided the reference number that they refund:[protected],
please make sure to resolve my problem as soon as possible.

Hi,
I ordered Arrow blazer size 40 on Ajio app and paid rs.2625 on Aug 7, 2022.
Since it was one size small, I opted for return .
For returning the previous one, it was the worst experience i faced in ajio.
1. No one called me to attempt for return.But they directly updated in app saying attempt made.(note:my home is in extremely prime location, they would have directly come and pick the order, but never happened)
Waited for the next attempts on app app.happened sane andReturn closed.2.called customer care and told the issue, they asked me to raise return request again.Done, same thing happened again.called customer care andthey logged a complaint on this and meantime told me to wait for the next attempts.3Yesterday (sunday) 8 pm, i received a call for the complaint, but i didnt notice since its off day for me.Now the return window is closed and complaint solution is resolved .
Questions:
1.why ajio is showing partiality for delivery and for return.
Delivery is fast and return is not happening.
2 Why the call regarding complaint is being addressed on sunday night 8pm around.
3. Now, the return window is closed because of the irresponsible behaviour on your end.
In wait time only, return window closed.
I want to return and get my money back.
Attached the product images.
Do the needful.I have all the proofs of the mails i sent so far to costumer care

These frauds are neither delivering the products nor refund such a worst service I have never seen what the ### are they doing without resolving I don't understand we should beg for them to resolve
COM[protected]
COM[protected]

It's been a month since I have returned a shirt that I had ordered on July 8th.Ajio promised me that they would refund the amount on July 28th.But I haven't received the refund yet.Ajio has a very poor customer service and delay in crediting the refund .Please look into the matter and take action against AJIO.Its better to go to the retail shop and purchase.Atleast somebody will be there to resolve our issue.AJIO has given a customer care contact number..You will never ever be able to talk to an agent even i[censored] call to that number.Big waste of our time.It will take you to an automated talking agent.Thats it.

My account was blocked claiming I have returned products if we don't like we will return products, my money was struck in ajio wallet worth rupees 8000 refund my money back

RT76089686
I been more than 20+ days i have placed return request iam writing emails and contacting you people daily but no response, as you people promised that product will be picked up with in two days but its been 6 days no response
Am Full disappointed, if this continues am going to consumer court.
Please arrange a pickup partner for pickup of those products i cant wait more than 2 days Full frustrated with ajio services no response at all.
I cant more than 2 days if this not going to happen i will definitely file a case in consumer forum.
Please understand my situation
Please slove the issue

I ordered a kurthi set.But they delivered only kurtha, dupatta and bottom were missing.I have been sending them tons of emails.my complaint hasn't been resolved yet. They ended up saying we can't assist you further.the products were intact in the delivery. They r like clearing up their side and coming out of the issue.Now my money is gone and I didn't get complete product.