AJIO Complaints & Reviews

Respected Sir/ Madam,

I had ordered 2 track pants through Ajio website on 16 September 2022. But due to quality issues I cancelled my order and asked for refund.

Though I ordered 2 track pants on same day and having single bill, they delivered the items separately. (One on 19th and another on 22nd September)

I tried to cancel the complete order before 2nd delivery but it didn't allow me to do. So I submitted the cancellation request on 23 September.

I paid the amount of Rs 489 for the order. But Ajio refunded only Rs 180 and Rs 210 respectively. While contacting their customer service, they are giving me the reason of partial cancellation request and refusing to refund full amount.

If they would have delivered my order in 1 go, I also would have cancelled and returned in 1 go. What's the customer fault here? They are cheating their customer.

PFA the order details as well as customer service responses for your reference. Request for your help here.

Thanks and regards,
Saharsh Yande.

10 oct 2022
My order for AARRAH- Georgette Saree with Mirror Work Bordered not go through but the amount of Rs. 798 has been deducted by the bank. Please try to re book my order or refund the amount.

Thanking you.

Refund not received

Dear madam/sir
I have not received AJIO order FN[protected] however i have received message in my moble [protected] that it has been successfully delivered.
Please do needful in this regard.
Always send the items with secret code, this is my advice to your company.
Hope to see your reply soon.
Thanks
Vimlesh Chandra

It have been many days I had not got my money back. And my product is also picked up.

Hello,

Order Id: FN[protected]
Phno:[protected]

My 2 orders return is not picking up from past 3 attempts of raising return request .It's getting cancelled automatically after 5 days of raising return request

I have raised return again it's been 5 days still there is no return pick up

Recently again I raised return request, now it got cancelled without my consent.

Customer care people are only assuring that nothing will happen but what if my return window is closed and I can't initiate return

No action is been taken even after raising the complaint in ajio regarding this

My return window will close on Oct 10th. Please help me with it

Please do the needful in my case.please help me out with it

I have purchased Net play Tshirt 2 quantity. But the size was large than I expected.So I have initiated the exchange process on the same day i received. Unfortunately the price tag was missing. I have sent an email 4 days before. Still now not received any support from Ajio. There is no customer care phone number. Disappointed with Ajio customer service.

I want to return my order which was cod order i received the order but ajio app is showing not delivered and i want to return this order and i am unable because of ajio app glitch or idk what .. there response is too slow

I got damage product then I return it after pickup I didn't get my refund amount.
RT ID[protected]

Hi my name is Sunil Setpal and I ordered a product JOHN PLAYER SLIMFIT HOODED JACKET on 27th September 2022. The order ID is FN[protected]. The product was cancelled on 28th September 2022 however the same was not getting cancelled from my end. I had called customer care multiple times but they couldnt help. They tried cancelling the product from their end however to no avail. I spoke to your seniors multiple times but no one helped me regarding this. This is a technical glitch which can be resolved only by the technical team. When we cancel the order it gets initiated however post 10 minutes it again ends up showing the status as order delayed. Kindly resolve this issue at the earliest and arrange to refund the money back to source account on priority.

I have ordered 2 Lee cooper shirts on 22nd September and it's still not delivered. It constantly shows in transit, but no further updates. I have ordered so many things after that every product was on time, except these 2 Lee cooper shirts. Order ID NUMBER- FN[protected]

Order #FN[protected]

So I had returned 2 palazzo
1. Avaasa mix n matchmid rise palazzo ( Peach)

2. Clora creation flared palazzo ( Sky blue)

It's been a week, I haven't received my refund yet...

Kindly find the attachment below.

Kindly look into the matter ASAP.

Thank you

My name is Ramavtar Dudhwal. I ordered 2 pair of shoes from ajio on 30th april and get delivered by 24 may that the product was different from that i ordered so I created a return on ajio on 25 may and that shoes picked up on 01 jun. My order ID is FN[protected].
That item was picked up but my refund was not credited into my bank account yet . But ajio claiming that tha company initiated refund on 19th jun. Here is the reference number pay_JPbEDrtEpRQE9m.
I have shared my bank statement also.

I did self shipping for the 2 items ordered in ajio with return id RT79103400 and RT79447463 by spending 236 Rs on self shipping and now i got them back to my address(photos attached) after wasting so much time on returning it saying warehouse has refused to take the item without even opening it..i asked them to arrange for pickup..but they are saying that pincode is not serviceable for return which i was not notified while placing order and ajio is creating all nonsense clauses for looting customer money...when a item is deliverable then it shud be eligible for return too...if return is not possible..then it shud be notified while placing order..now after frequent calls to ajio, they raised acomplaint regarding this with complaint ID :COM[protected] whicb they told will be resolved by 30 sept..but till now there is no response frm them.

i want pickup now at any cost as i already self shipped to the address mentioned by ajio n they refused to take any of the item..may be address is wrongly mentioned in site or ajio wants to simply loot money

The company never called me.they never warned me or informed me that due to lot of return my account could be blocked. There is nothing of this kind from their end. Never . Also whatever return they are saying is just due to size issue. Nothing else. From few months only I'm using ajio. Such incident of complete account block has never happened to me. Now when this has happened and can't be opened the product they are not returning. I'm highly disturbed literally feeling worst can't explain. Even I had paid for many products. They had not been delivered yet. My most humble request that don't open account no issue but atleast accept my return and issue my refund. Regards Ayushi

Hi, my order id is FN[protected]. I created returns many times on call and by email at [protected]@ajio.com but still, now no one can pick up my product (I created a return request for 2 items but only one return item is picked up after 45days. One item is still remaining). When I am writing a mail or call to customer care he was saying we will update in 48hr but still after more than 2 months no one picked up my items.

Hi...
My Name is SAI BABU G, MY Contact Number is [protected].I have purchased products on[protected], amount rs 1720. paid through debit card, received and returned on[protected] and i have acknowledgements, they accepted also. later they said it will take few business days to Refund amount. but i did no get any refund amount. but they keep saying refunded. i tried to contact them but their customer support portal not connecting at least once. here i'm attaching screenshots of transactions ... please help me, and just make other person will not face these kind of problems . i hope i will receive my amount soon, thank you.

I've returned the product and it's been 2 months I've not received my refund. And in my ajio account it's showing they've refunded. Regarding the same I've called them several times plus I have mailed them sharing my bank statement, still they not resolving my issue and not refunding my money back.

I ordered some articles but those articles were of low quality that's why I applied for a return and delivery came to the home and picked up all the pieces but the amount was not refunded in my account nor in my ajio wallet. I registered a complaint to his customer care executive.

My Complaint ID: COM[protected]
Date of Incident: 25 Aug 2022
Mobile No.: [protected]

Hi,

I ordered clothes from AJIO app and applied RAKHI1000 as per the RAKSHABANDHAN promotion. I should receive the 1000/- coupon but didn't received it. I emailed the customer care about my problem and their response is as below.
*****************
Hey Kowshik!

Thanks for writing to us.

It makes complete sense to stay aware of the promotions going on at AJIO; to make the best of the offers and shop more. J

At AJIO, each day, we have amazingly low prices for our curated fashion products. Do keep visiting our website to stay abreast of the latest promotions. If it’s a special day for us, we’ll definitely let you know and make it a special day for you too.

We value your patronage with us! If you need any further information, kindly reach out.

Happy Shopping!
Bhavna Sanger
AJIO Customer Care Team
Email us @ [protected]@ajio.com |
****************

Instead of solving the issue, they sent me this useless reply.
I called their customer care. They said i should receive the coupon and said it will be resolved soon. But there is no update yet. One customer care executive even refused to read the terms and conditions of eligibility of the offer. What is this AJIO? Will you resolve it?

Regards,
Kowshik
Registered mobile number with AJIO is [protected]