AJIO Complaints & Reviews

I raised the complaint towards my ajio order on November 21, till date I didn’t get my refund.i talked to customer support executives like krishna, harshitha and many people they are not at all resolved are not at all allowed to talk to their superiors regarding this issue, they put my call in waiting for more hours and tested my patience and wasted my time . I got exhausted and now giving the complaint.

Order FL[protected]

Product Fay jip frount hooded jacket with jipper pocket
Price 10879
Retrun id RT52621730
Pickup date 9th dec 2021
Dummy retrun id RT54409096
Refund promise date 27th dec 2021
33 complain closed
Refund not initiated till today

On dec 13, 2021 I placed an order. Unfortunately I placed it to my university address and couldn't check until it is out for delivery but I graduated from that University. I tried contacting delivery team but failed. I don't know to whom they delivered it and as it is a exchange order, only 15 rs needs to pay for that product. On the same day itself I informed to expressbess ( courier partner) regarding this issue.

How can they deliver prepaid order to someone without asking any proof. Kindly, help me.

Ajio raised a complaint and closed it stating it is resolved. I don't even know what they resolved. It's been one month and still they are giving irrelevant responses.

I placed an order from Ajio on January 12th 2022. I did not like the product so I placed a return for it. But it was unsuccessful because the delivery partner told me that the EAN number given on the tag is incorrect. i was asked to send a mail and I did. I did everything I was asked to do by the customer care executives but they still haven't resolved the issue. I have been facing so many issues even though the mistake was made by them. I haven't used the product and all the tags are still intact. their customer care personnel are so stupid that they can't understand what the customers are trying to say. I want to return the product as soon as possible and I want my money back.

Order id FL[protected]
Product Fay jip frount hooded jacket with jipper pocket
Price 10879
Retrun id RT52621730
Pickup date 9th dec 2021
Dummy retrun id RT54409096
Refund promise date 27th dec 2021
33 complain closed
Refund not initiated till today

Sir I have retrun same product which I have received from ajio..
Ar pickup time logistics agent has been verified my product and also verify product barcode and serial no

Mera product Pickup kr liya gya but mera refund nhi de rhe h meri return complaint I'd-COM[protected] please Mera refund de dijiye ajio wale bhut jhuth bolte h ki apka refund 2-3 din me kr diya jayega but kiye nii aur vo log hmesa refund ka date badal rhe h

I have ordered an item on 31 Dec 2021.
Order I’d-
FL[protected].
Item was delivered on 10 Jan. I opted for "RETURN ID: RT56023022" on 12 Jan 22. The items was taken back by your delivery partner "Xpressbees". But now from 17 Jan 22, it is showing that return is cancelled. Now I lost the product as well as my refund. Please investigate into this matter and I want my Refund ASAP.

User:[protected]
Name: CA Gitsy Rani Abraham B.A, LLB

I ordered a Crocs product footwear on the AJIO website on 25th November 2021 (Order# FL[protected]), received a copy product and I immediately raised a return request.

After I return the product AJIO is claiming that they received a non AJIO product.

The customer care team (Phone ) says the problem will be resolved and I get my money back soon. but the Email Customer care team keeps saying that they receive a non AJIO product and they cannot return my money back.

I request AJIO team to understand my problem and return my money back

I have complained about my products not marked delivered in the ajio application and cannot proceed with the return. I was only given dates one after another but not solution yet even after one month and closed my complaint with out a solution. This is just a fraud and I want to complain against this fraud.

I have returned a pair of night suit which I purchased from Ajio worth rupees 700 about 6months ago. The delivery guy probably didn’t msrk it as delivered. It shows in my orders as ‘return cancelled’ . Chased rhe customer service for a very long time but had no response. Pathetic service, Ajio stole my INR 700.

Hi all, I have ordered a white jeans in AJIO. After some days I have checked the status of it in AJIO app it is showing as delivered but it is not delivered to me. I have raised complaint with AJIO more than 5 times they give a timeline and latet they close the ticket with update we tried to reach you and the status of item is delivered.

I have called to customer care also the person is we cant do anything as per status it is delivered and you have signed it. I said I haven't received it and not signed then the customer care person said write a email to ajio to get the sign and I have sent email for same and shared it. When I checked it's not my sign.

Today(19-Jan) I tried to chat with help desk checking my query simply kept message there is outage in my system and left.

My request to them is to refund or deliver the item to me and check where is issue. And also I had bad experience with AJIO customer care as they are helpless and denying.

Suggest to establish a process like otp need to share the delivery person which resolves the issue.

I have order 3 items from AJIO on 31st of Dec. Out of which 2 items were delivered but one is not delivered to me and AJIO claims it is delivered to me. Have raised multiple complaints with AJIO but not use. They have simply closed my complaints without any resolution. Also I have shared my apartment cctv footage which clearly shows no orders were delivered during that time. Don't know how to escalate this

Hi, I returned a product but didn't receive my refund. Instead, they sent me an old and used product saying that I have returned a non ajio product that's why they have Reshipped it to me.
Please help me get my refund.
Order ID - #FL[protected]

I have ordered a product from Ajio and returned back to the ajio and i git my refund initiated on dec 25 2021.but still i did not get my refund credited to my bank account. Help me to get my refund credited to me

Order ID : FL[protected]
Exchange ID : EX[protected]
Return ID : RT52373203
Complaint ID : COM[protected]

I recieved my ordered shoes on 19 Nov 2021, recived order on 26 Nov 2021, exchanged it on 1 Dec 2021 and Returned this shoes on 7 Dec 2021 because of size issue.

Order Total Amount : Rs. 2187.36
AJIO Wallet : -Rs. 161.00
Amount to be paid : Rs. 2026.36 (This amount is paid on COD by Google Pay to the Xpressbees Delivery boy)

AJIO customer care mail me and text me that "your complaint is Resolved on 28th Dec 2021 and your further update about the Refund is updated on 31st Dec 2021 but Still i don't get a refund in my account." I contacted AJIO customer care and they did not reply regarding my refund and they ended the call without telling any information after holding my call for about 5-7 minute.

Placed return on 9th Jan... Courier collected on 10th Jan.. next courier person gives it back coz his saying Ajio system problem and can't show picked up so said raise it again.
Msged Ajio customer care chat, they said they will sort it before or by 14th... No reply so 15th again msged them on chat they come back saying given another 2 more days.. till now no reply today's 17th Jan.
No customer service only chat from 12 pm to 8pm which makes it really disturbing...

I am writing to you to raise an issue about: Clothing, shoes & accessories

The issue that I have experienced was:

I have been complaining about the product now for more than 15 days and there has been no action taken by anyone.
It's a wrong product that I received, but whenever I call agents Shaika, Praveen and Divash have not done anything but closed my complaint without taking any action, the complaint is raised (3 times for return)and all they say is that this will be completed. But within hours from my complaint raised by all three agents the case gets closed.

I need you to please take this product back and either give the product i purchased or my refund back to my cc for which I am also paying interest.

It occurred on: 15/12/2021

Refund my money back or send me the product i ordered

I look forward to your prompt response on this matter. I would like to keep a complete record of my case, so please reply back via this email account.

Yours faithfully,

Shashank Kamra

Order Number: FL[protected]

I am writing to you to raise an issue about: Clothing, shoes & accessories

The issue that I have experienced was: Purchased a jacket on 22/12/2021
Exchanged it and it does not fit size issue was there I returned it.
Product was picked on 5/01/2022
Product reached their warehouse on 11/01/2021,
It was passed and they mentioned the status refund initiated and refund complete.
I haven't received...

I wanted to return a shirt the product was picked up by the agent but it was not notified by the agent that the order has been picked and on app also its showing me that product has not been picked up and it is still giving me the option to return and exchange the agent didn't even provided me the acknowledgement-slip moreover I am not getting the refund also of the same now the product is not there with me and I am not getting the refund also

Ajio — Amount refund issue

I am writing this complain because i am tired of calling AJIO customer care team. Worst experience ever with AJIO. I have returned my product nicely with all labels and tags on 30th December 2022. Still the status is refund initiated from their side. I havn't got my amount back. I am calling them continuously and they are making fool of me return id #RT54900174. Their team called me and saved their part by saying that refund is done from our side. What the hell? I havn't got the money back in my bank account.