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AJIO Complaints & Reviews

www.ajio.com
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Updated: Dec 13, 2025
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Bad 😕 It seems that AJIO has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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AJIO reviews & complaints page 88

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S
Syedisa
Sep 19, 2021
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Returned an order from ajio. Pickup was done but didn't get refund. Called customer support many times but no resolution. Please help me get the refund.
Return id
RT45654173
AJIO customer support has been notified about the posted complaint.
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    L
    Lnssssss
    Sep 19, 2021
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    I am writing this complaint because I didn't receive my refund for the parcel i returned. It is showing that amount was partially refunded but till now didn't received any money. Kindly please refund money as soon as possible.
    AJIO customer support has been notified about the posted complaint.
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      K
      Khusheee
      Sep 17, 2021
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      Website: AJIO

      I have made 2 orders on yesterday 16 September 2021 of ammount rs 2531.78 and 2742.61 and also make payment via upi. Amount got deducted but order is not showing on AJIO app and also i didn't got any message from company itself. Even i called and talk to your customer care service representative miss manshi, she told me that order is confirmed and wait for 24 hours but i have doubt now as no one is picking up my call now and also after 24hours i didnt got any update from AJIO.
      AJIO customer support has been notified about the posted complaint.
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        N
        Najiullah Geelani
        Sep 17, 2021
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        I ordered a Nike Phantom GT2 Football Shoes today on Ajio.com
        but now when I click on "orders" it shows " Oops! We are unable to load your orders at the moment " .
        and when I click on " Customer Care", it shows "Checked Valid" but when I click on the said order, it shows " " There is no message for this order" .

        ORDER ID : FL[protected]

        Account Name : Syed Mohammad Najiullah

        Contact Number : [protected]

        email : [protected]@gmail.com
        AJIO customer support has been notified about the posted complaint.
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          D
          Div702
          Sep 17, 2021
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          Address: H.no-79, Village+Post-Rampur, Muzaffarnagar,251003, Near Roorkee Raod

          I have ordered 4 items in morning, I have done the payment by UPI(Google Pay) and the payment was successful.
          It was also not showing in my order. But I didn't receive an SMS confirmation or mail for the order placed. Order is also not showing in the My orders section.
          Please look into this.
          AJIO customer support has been notified about the posted complaint.
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            T
            TSgurung
            from Udaipur, Rajasthan
            Sep 17, 2021
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            Money stuck in ajio wallet

            Address: 3rd Floor, Court House, Lokmanya Tilak Marg, Dhobi Talao, Mumbai – 400 002, Maharashtra, India
            Website: www.ajio.com

            I received a return amount in my ajio wallet and since then it is stuck in my wallet. The amount category says that it is transferable to bank account but there is no option to transfer it. I’ve sent emails to customer care and ajio grievance officers but got no response what so ever.
            Kindly help me!
            ASAP

            Thank You...
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            Y
            Yuva yuvashri
            from Chennai, Tamil Nadu
            Sep 17, 2021
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            Address: Vaniveni women's hostel Ambattur estate, Thiruvallur

            I have ordered 7 items just now, I have done the payment by debit card and payment was sucessfull.
            It was also showing that order got placed.
            But I didnt receive any sms confirmation for order placed.
            Order is also not showing in My orders section.
            Please look into this.
            AJIO customer support has been notified about the posted complaint.
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            I orders 7 kurtis in ajio and I payed the amount but till now I didnot get any information regarding the order please check the status of my order.
            And reply me
            Mailid [protected]@gmail.com
            Reply
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              M
              Musomanic
              from Chennai, Tamil Nadu
              Sep 17, 2021
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              I've ordered from Ajio worth rs3000. And I've paid via gpay. Amount has been debited but order confirmation was not received. Kindly refund the money or give order confirmation.
              AJIO customer support has been notified about the posted complaint.
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                N
                NuzhatM
                from Mumbai, Maharashtra
                Sep 17, 2021
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                Website: Ajio.com

                Ajio has delivered the incomplete order in July 2021 and since then I am following up for tne refund but there is no response from Ajio. They are just wasting my time everytime I call them but have not refunded my money yet
                AJIO customer support has been notified about the posted complaint.
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                  S
                  singhvivek83
                  from Delhi, Delhi
                  Sep 16, 2021
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                  I ordered a pair of Denims worth 9, 700 Rupees from Ajio Luxe that didn't fit me. Since the next size was not available I decided to return the article. It was picked up on Aug 18 2021 but I haven't received the refund yet though I was promised a date of Aug 30.

                  I have called the customer care 10 times, used chat option, requested a call back from supervisor, sent emails to the customer care and grievances officer but every time I am given a new Complaint ID with a promise of escalating to a "Team" and initiating the refund soon. One of the representative told me that the article has not reached the warehouse yet hence the refund has not been initiated. This is clearly the case of article being misplaced or company not being able to track and at this point I neither have the product nor my money.
                  AJIO customer support has been notified about the posted complaint.
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                    R
                    riyas 6933
                    Sep 16, 2021
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                    Address: thazhiyapparambil ho, nedungottur po, palakkad dist, kerala 679308

                    I need the return policy but no contact
                    time peried 20 days
                    AJIO customer support has been notified about the posted complaint.
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                      P
                      Pushparajappa
                      Sep 15, 2021
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                      My product is not being taken at our place please send another person to pick up the return product
                      AJIO customer support has been notified about the posted complaint.
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                        Pooja Bhushan
                        Sep 15, 2021
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                        I made a purchase on 7th September for an amount of Rs 1952 through my credit card.The amount was deducted but payment failed. Since then I have been trying to reach customer care but all I get is automated chat bot responses. There is no customer care person I can speak to. Not sure if I will get a refund. Feel cheated and highly disappointed with the service.
                        AJIO customer support has been notified about the posted complaint.
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                          V
                          valli486
                          Sep 15, 2021
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                          Refunded ajio wallet amount is not transferring to my bank account

                          Address: AJIO, c/o Reliance Retail Limited SS Plaza, 74/2 Outer Ring Road, 29th Main Road, BTM 1st Stage, BTM Layout, Bangalore – 560068 E-mail: customercare@a

                          Dear CONSUMER COMPLAINTS TEAM,
                          I am facing problem with ajio from last two months.they are cheating customers very badly, they don’t even give proper response to the customers even in phone call and mails.i am asking them to give my refund from last two months on 3rd of september i got my total refund (35, 107-00) to my ajio wallet. so i thought to transfer that amount to my bank account.
                          i kept my bank account details to...
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                          S
                          ssa871995
                          Sep 15, 2021
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                          Ajio initiated a refund amount of 558.55 in my bank account from my ajio wallet to 14/09/2021 but amount did not credited in my bank account. I contact to ajio customer care and he provided me a rrn no.[protected] and said that i contact to my bank. I contact my bank he said that he does not provide any information regarding rrn no. And said that contact to ajio and ajio will provided information about rrn no.
                          Rrn no.[protected]
                          date 14/09/2021
                          AJIO customer support has been notified about the posted complaint.
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                            T
                            tayeng@1
                            Sep 15, 2021
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                            It’s already past the collection date but till AJIO I didn’t even come to pick it up.I even tried their number but still no response from their side
                            AJIO customer support has been notified about the posted complaint.
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                              A
                              Ajuba Khan
                              Sep 15, 2021
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                              Address: Mumbai

                              Call
                              AJIO customer support has been notified about the posted complaint.
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                                R
                                ramynan
                                Sep 14, 2021
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                                I had placed an order for 2 Dillinger t-shirts on AJIO app with order ID: FL[protected]. However, I didn't receive those 2 t-shirts and it is marked as delivered in app. I have written multiple emails, raised multiple complaint request(Complaint IDs: COM[protected], COM[protected], COM[protected], COM[protected]) but, I have neither received any refund till date nor any update on the issue.
                                AJIO customer support has been notified about the posted complaint.
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                                  A
                                  Ajuba Khan
                                  Sep 14, 2021
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                                  Address: Mumbai

                                  Jrjrhrhrut
                                  AJIO customer support has been notified about the posted complaint.
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                                    A
                                    Ashi5
                                    from Bengaluru, Karnataka
                                    Sep 14, 2021
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                                    Address: Bangalore

                                    I have returned a product I suppose to receive refund amount of 487 for same I haven't received yet..they not available for call ..If write e mail they will reply with automated email..I have submitted review in Play Store they deleted the review.. worst app ever.. kindly help me to get my money back..I will never order anything from Ajio i will not refer to anyone
                                    AJIO customer support has been notified about the posted complaint.
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