Ajio — Blocked my account and giving inappropriate reason.. it's been 15days but no resolution provided.. please help me in unblocking

Website:

Ajio.com

My account if ajio - [protected]@gmail.com has been blocked since 2weeks and after complaining
multiple times they haven't resolved the issue.. though they agreed too about no such policy they have in ajio where multiple returns could make customers account block.. they did so with me due to multiple orders.. they should atleast mention before about the limitations of returning and ordering products.. no one would buy the same product which they order at once.. and if i am not finding good quality or size issues i will definitely return the product.. or if you have issues with multiple return u must have mentioned before customers about limitatiions.. blocking the account when customer is at mid of their orders is not at all justified.. how to see the updates of ordered products and other things if you are taking too long to resolve the issue.. i already complaint about it before 2weeks but they haven't resolved yet.. please help me while unblocking my account and resolving my problem.. it's already been more than 15days but they are not providing any positive response untill now.