Dear Sir
I am an extremely disappointed customer of AJIO.
we have been shareholders of Reliance companies since childhood and our faith in the name made us trust Ajio as well.
This has been my worst experience in online shopping in the past so many years.
kindly note the following
ORDER NUMBER- #FN[protected]
item- set of 2 glass dispenser with metal lid and rack from home centre.
i had received the item in totally smashed condition which i should not have received but since it was the maid, she didnt refuse taking the delivery in the first place amd the delivery man was in a hurry to just leave it and rush.
after many attempts on phone call and finally on mail, i convinced the customer care to pick the item after a formal complaint was registered-
Complaint number- COM[protected] with a promise that the complaint will be resolved before 28th july 22.
A return id was generated #RT75395526. This return request was subject to returned item being cleared by quality check!! how is that possible with an already broken item?
On 28th july i recieved a call that the complaint has been resolved and that we need to close the complaint as resolved.
i tried to tell the lady that lets wait until it has been picked up but she insisted that return has been generated before 6th august and so she needs to close complaint before 28th july. which she did
the courier pick up person arrived on 30th july22 and refused to pick the box as the item was broken!
i tried calling up customer care and after 5 attempts could reach the customer care champ- and she said she couldnt see any mail communication regarding this complaint and that she will generate a complaint again.COM[protected].
so here i am with the same circle and no resolution.
kindly tell me how will a broken item pass your quality check? how will this refund be initiated?
we shop online to save time. we shop from reputed companies with the faith that they have quick and transparent redressals of complaints.
please help
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