Ajio — cheating customer with miscommunication

Website:

www.ajio.com

There are two instances of issues we have recently faced with ajio.

1) sending wrong products and not agreeing for refund or cacellation.

Last month i have bought a t-shirt from ajio and have received the same. Then i have applied for a exchange as the size of t shirt is not appropriate. I have received an exchange but the t-shirt in the package is different to what is requested. Then frustated i have cancelled the order.

Ironically, the person who came to pickup mentioned that the tag of t-shirt is not matching with what i ordered. Common man... Indeed they save sent me the wrong t-shirt, how come it will match?

After frequent followups, finally they rejected the order saying that they have sent the right one, even though the wrong t-shirt has ajio tag attached.

Simply bluffing to customers, and looting money from them. Please dont buy anything from ajio, you will be lucky if you get the right thing first time, else you are on a toss.

2) claiming false refund:

We have booked few orders and then cancelled them in ajio. We were not refunded full amount but rather confirmed in call with customer care that it has been processed. We were asked to reach the back from where transaction has happened multiple time inspite of bank saying that it has to be dealt with ajio only. Finally after multiple followups they have refunded the rest amount.

But this brings to a question, can we rely on ajio? If we have not gone through our credit card bills, this cheating will go unnoticed.