Ajio — Complaint regarding Incorrect Product Delivery and Refund Denial - Order ID:FN[protected]

Dear Consumer Complaint Department,

I hope this communication finds you well. I am writing to formally lodge a complaint against Ajio, specifically related to an issue I am facing with an order I placed on their platform. Despite multiple attempts to resolve this matter, I have been met with significant obstacles and unsatisfactory responses.

Details of the Complaint:

Order ID: FN[protected]
Order Date: 10th august
Product Name: Scuderia Ferrari - 0830794 Water-Resistant Chronograph watch
Complaint Reference IDs: RT[protected], RT[protected], RT[protected], RT[protected]
Narrative of the Issue:
On 10th august, I made a purchase on the ajio website for a product named Scuderia Ferrari watch. Regrettably, upon receiving the delivery, it became evident that the product I received does not align with the product description, images, or specifications provided on the website at the time of purchase. The delivered product is substantially different from what was advertised, leading to a grave disparity between my expectations and the reality of the received item.

Despite promptly raising multiple complaints, as indicated by the complaint reference IDs mentioned above, I have encountered considerable difficulties in initiating the return process for the incorrect product. The return requests have been canceled repeatedly, leaving me in a predicament where my ability to return the product within the designated period is jeopardized.

It is deeply concerning to note that today, 20th august, marks the conclusion of the return period for this purchase. Time is of the essence, and I fear that the obstacles faced thus far might render my return attempt futile, ultimately leading to an unjust loss on my part.

Resolution Sought:

Acknowledgment and acceptance of the incorrect product for return, without further delays or cancellations.
An expedited return process to ensure compliance with the return period deadline.
A complete refund of the purchase price for the incorrect product, as promptly as possible once the return is processed.
Attachments:

Photographic evidence of the incorrectly delivered product
I have always held Ajio in high regard and have previously enjoyed positive experiences as a consumer. I firmly believe that a company of your stature values customer satisfaction and would consider this a matter of priority. I implore your intervention in this situation and kindly request your assistance in achieving a swift and fair resolution.

I kindly ask for your acknowledgment of this complaint and your commitment to investigating and rectifying this issue. I eagerly await your response and action plan to resolve the matter at hand.

Thank you for your time and attention.

Sincerely,
Naani