Dear Sir/Madam
I added AJIO gift cards worth Rs 20, 000 in my AJIO account on 6th June. On 7th June - an order with several items were placed for an address in Uttar Pradesh using my wallet and I received an email on the same on my ajio registered email id - [protected]@gmail.com.
Almost immediately I got logged out of my account and both my registered phone number ( [protected]) and email ID became inactive and showed as “user does not exist”. I immediately called the ajio customer service and although they claimed they have cancelled my order they did not stop any of the orders from getting delivered to the cyber criminal over several days whose details I am sharing below:-
Delivery Address of hacker:-
Anas Ahmad
Roshan Bagh, Roshan Bagh, Pappu Silk Store, ALLAHABAD, UTTARPRADESH, India-211003
Mobile: [protected]
Incidentally the email id for dispatch and delivery still remained mapped to my id hence I was able to get all the dispatch and delivery updates .
A senior person from the ajio marketing team to whom I had raised the issue had recognised the cyber security breach however stopped responding on my follow ups and kept silent while each item with a total of Rs 20, 000 got delivered to the criminal over several days . The ajio customer service also blocked me from speaking to any executive. All my calls and emails were not responded upon when I tried to ask why despite recognising that it is a cyber crime every order was getting dispatched one by one everyday.
Ajio IT team had made a customary call as well and told me they will help retrieve my account and block all dispatches meanwhile I should not raise any issue immediately. I believed them . However they swiftly closed the complaint and asked me to take it up with cyber crime department by myself right after each product got delivered. This only raised questions whether the concerned people were involved or not.
I had called up the number of the person who hacked my account - a person who received the call said he has been receiving such calls on behalf of his neighbour who is a known scamster for ajio and has been doing this for quite some time . Ajio is leaking customer data to cyber criminals.
Recently I raised a complaint to their senior management and the ajio customer care is calling and sending strange emails to divert the complaint as they are unloved
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