Ajio — Delay in refund

I try to order 2 products from ajio and make a payment of 1820 through gpay to reliance retail account of ajio on 4th april 2023 at 6:2 pm but the order was not shown in my ajio orders. I thought money will be refunded soon if order is not placed. Then I placed same order at 6:8 pm on same date and make same payment of 1820 to ajio another account. This order was reflected in my ajio orders. But when I come across that my money is not refunded I canceled the second order also who’s money was refunded on same day. My issue is that the first payment I made to reliance retail account is not refunded to me after so many days also. Your money back policy is of 7 days but its been quite too long. I contacted you through mails, calls, messages but my issue is till not solved.