Ajio — Different item without tag received, and not allowing return!!

I've ordered a kurti from Ajio and only petticoat reached with no tags. And the item when tried to return, the pick up agent does not collect it as there is no tag. I have contacted Ajio through calls but they make us to wait and doesn't respond and multiple times over emails and there was only on response stating 'tag detached item is not eligible for return'. We have reached out and explained we have not received the actual item or tag yet.

There is no response and return pick up has again be initiated from Ajio's end and again be denied by pick up agent.

We need our money back!!