Ajio — Different quality product sent

Dear Sir/Madam,

We ordered a Melorra Mata Lakshmi Ji 999.9 gold coin from Ajio on 16th October vide order number FN[protected]. The maximum timeline for the delivery date was 31st October. It was not even shipped till 26th October. We mailed Ajio's customer support email many times too but no one replied. Finally after many calls and mails to them it was delivered. But facing a major major problem now. The gold coin that we ordered is of fineness 999.9 but the one sent by Ajio is of fineness 999 Gold has a level of fineness, more details here https://en.wikipedia.org/wiki/Fineness#Gold More info about this is available everywhere online. On Ajio's website and on the invoice 999.9 is mentioned. PFA the unboxing video and photos of the product received along with the invoice and the product details as mentioned on their website. Everywhere 999.9 is mentioned. Contacted the brand but they were very rude and told us to talk to Ajio. Contacted Ajio but they are making excuses now. First they said that there is no difference between 999 fineness and 999.9 fineness of gold. There is a difference and the same is mentioned here https://en.wikipedia.org/wiki/Fineness#Gold Then we were told that the replacement/exchange option is not possible which we had requested for initially. And finally we were told that this product is non-returnable so it cannot be returned. Why cannot this product be returned? How are we at fault here? We paid for a product, waited more than 20 days for its delivery and finally a different fineness product was delivered so how can the concerned run from their responsibility now by saying that the product is non returnable? On Ajio's website, on the invoice everywhere it is mentioned that the product which will be delivered will be 999.9 fineness of gold so why was the wrong fineness product delivered in the first place? You can check our previous gold order from Ajio which were of 999.9 gold only. If there is no difference between 999.9 fineness and 999 fineness then how come all previous orders delivered were 999.9 gold only? We have always received what we ordered but this time first the order was delayed and then instead of asking the packing team or the seller about this, this non returnable line is being told to us. Let's agree with this line for a second, but please tell the concerned to explain why was the product in the fineness as mentioned on Ajio's website and on the invoice not sent? No complain has been registered on this issue so far but we have been telephonically told to wait for 48 hours. Just try to imagine our condition after the non returnable line was told to us. How can the concerned put the blame on the customer when there is no fault of the customer? Kindly look into this.

Unboxing Video- https://drive.google.com/file/d/1mX75piGq1tZmMbUwqIdhx9CWswL9_C0m/view

Regards