Ajio — DNMX Jeans is the product purchased from AJIO and the exchange/Return has been delayed by AJIO by a month.

Website:

Ajio.com

· I have placed an order under Order ID #FL[protected] on 14th Nov 2021.

· Ordered delivered to me on 17th Nov 2021.

· I have raised a return/exchange request against the above Order ID. Product - Adidas Originals crew neck t shirt – amounting to 1379.40 with the return request and exchange request for DNMX washed skinny jeans amounting to 879.00

· The Adidas Originals crew neck t-shirt was picked on 18th Nov 2021 and refund was received.

· However, The DNMX washed skinny jeans were never picked up or exchanged. The order had a report of pick up attempted on 21st and 23rd Nov but no one visited my place. We have all the logs with security on the person visiting my building on these dates.

· Raised a complaint with Ajio on 26th Nov over an email and as well as on phone, explained my issue. They gave me ticket and ETA, ticket no - COM[protected] ETA provided was 02/12/2021

· No further updates from Ajio, called the team again on 29th Nov and they gave me new ticket number COM[protected] and revised ETA of 04/12/2021

· Received a text message from Ajio on 3rd Dec that due to operational issues Ajio was unable to deliver the product.

· Please note until this time there was no information on the cancellation of my return request not on App, not on email and not on text.

· On 8th Dec due to no further updates from Ajio I called Ajio again and they updated me that my return request has been canceled by their team and no return/refund can be issued. I explained the entire issue as narrated above and then Ajio provided another ticket COM[protected] with an ETA of 15/12/2021 stating a New Complaint is raised so that return option can be enabled and you will get refund and not exchange.

· On 9th Dec another complaint number was received via text message COM[protected] with ETA as 15/12/2021.

· Was waiting patiently for an update and on 12th Dec received a call from Ajio. The customer care representative updated me on the status which was provided to me on 8th Dec. The status provided to me on 12th Dec was that my return is canceled, and my issue is resolved. Again, I explained to him the entire problem statement mentioned above, and the customer service representative gave me a new complaint number COM[protected] with revised ETA as 18/12/2021.

· Ajio now has provided a new complaint ID COM[protected] with revised ETA as 20/12/2021.

This will go on and on and there will be no updates from AJIO and no resolution. AJIO customer care service is pathetic and they has caused me mental stress due to which I have got health issues now. Please SUE AJIO. Worst ever company.