Ajio — Fake delivery and not making the refund

Website:

Ajio.com

Hello,

Ajio team is joking around with it's customer service. Who gives you the right to actually write a sms that 'I have changed my mind'. This is a lie and that is something you cannot do.
I have been relentlessly following up for a return since a month and you have lied to me all these times making fake promises. Now this gets ever worse when you send a sms like this. This is shameful. Ajio has no respect for it's customer.

Give me an answer.