Ajio — Forcing customer to self shipped the return package

Ajio team is forcing to customer for self shippment.

I ordered few items from ajio and now want to return them so raised return request for same. Now they are saying that they cannot pick up the items from my address.

They are forcing me to self shipped the all item at warehouse. Otherwise they will not refund my money.

I already informed them that for me it's not possible to courier the items. Still they are saying you have to do and there is no option.

They have to mention about self shipped option before order the products. Now i am stuck with them.

I dnt know what to do in this case. I complaint over call and email them about it but they are not ready to understand my issue.