| Address: | C/1603, Unique Aurum, Poonam Garden, Miraroad East, Thane-401107 |
On 11th August, 2023 I bought a shorts pant from Ajio app and it was delivered on 17th August, 2023. The size ordered was 34.
The details of the product is as below:
Product name: LC Waikiki (pleated City shorts with insert pockets)
Size : 34
Amount paid : Rs. 673.13
The issue with product is its size. The size is smaller than expected. I had requested Ajio Customer care executive to provide me exchange facility and give me bigger size but they denied to do the same saying the item comes under non- returnable product. I have emailed them many times but they gave the same reason.
Non- return policy is not applicable on these products as per Consumer Protection Act 2019 for online selling platform as we do not see the product physically so Consumer should be given facility of atleast exchange policy. This is a complete injustice to the consumer, as this product is of no use to me because it is too small size.
I request you to look into the matter and give justice to me.
Hoping for positive response from you.
Thanking you,
Nisha Vyas
[protected]
[protected]@rediffmail.com
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