Ajio — Issue in return/exchange/cancel a product having order Id-FL[protected]

This is regarding issue which i am facing from last 10 days in return/exchange/cancel a product having order Id-FL[protected]. In brief, i have ordered two products i.e. Studio Nexx-washed slim fit Shorts worth Rs.819 and another product High Star-Washed Slim fit shorts worth Rs.779 on 12 October. One product named Studio Nexx-washed slim fit Shorts worth Rs.819 have been delivered on 20 Oct, 2021, however another product i.e. High Star-Washed Slim fit shorts worth Rs.779 has also been received. But there is some issue with the product thats why i want to make a request for return/request, but on Ajio portal, the product High Star-Washed Slim fit shorts worth Rs.779 has been in out for delivery status from last 10 days which is prompting me to do any of the action i.e. Return/Exchange on that product.

Thereafter, i raised a complaint with id-COM[protected] on 20 Oct, 2021 having its resolution date -27 Oct, 2021. I have called 5 times to customer care, but no solution has been provided to me. Sometimes they say your complaint is lodged in wrong section, sometimes they say we have highlighted this issue. Yesterday, i.e. on 27 Oct which was the due date for resolution of complaint, they are saying they can't do not more than that but only highlighting this issue, the backend team has to do the solution. They can't do anything more than that. They have told me to wait for another 3 working days. So overall i have to wait around 13 days to fix a small issue i.e. to make product from out of deliver status to delivered status.

Thereafter on 28 Oct, they closed previous complaint having id-COM[protected] with status as resolved, without resolving the issue. Now they have opened new complaint with ID COM[protected] with due date as 08 Nov, 2021. So again i have to wait another 10 days with no solution.

Feeling disappointed with the service.