Ajio — Item missing in the shipment

I ordered two packs, each containing 2 kurtas (product code:[protected] and[protected]. Each pack/item has to contain two kurtas. But when I received the shipment on 6th July 2021, there is only 1 pack of 2 kurtas[protected]. The missing item is a pack of 2 kurtas, product code:[protected]. The shipping id is S[protected] and the order id is FL[protected]. I have been trying to reach the customer care through phone and email ([protected]@ajio.com) and no one attended the call or responded to my emails. I hope Ajio takes action to ship the missing item or make a refund. The AJIO app should have the facility to report the item missing in the shipment. Please take action at the soonest.
I am attaching the picture of the item received in the shipment (only 1 pack of 2 kurtas).