I, Dhruv Singhania, wish to file a consumer grievance against AJIO regarding the failure to complete my return pickup despite repeated follow-ups over a period of more than a week.
Order Details:
Name: Dhruv Singhania
AJIO Order ID: FN[protected]
Registered Mobile Number:[protected]
Complaint ID: COM[protected]
Despite waiting for over a week, my return pickup has not been completed. The delivery team has repeatedly claimed that my phone number was unreachable. However, I have not received any calls from the delivery executive regarding the pickup, and the executive's phone number was also switched off.
Today, I received a message stating that my return had been cancelled. However, when I contacted AJIO's customer service team, I was informed that the return had not been cancelled. These contradictory communications have caused considerable confusion and inconvenience.
Despite my repeated attempts to resolve the matter through customer support, the issue remains unresolved. I should not be held responsible for failed pickup attempts when no genuine effort to contact me has been made.
I request the appropriate consumer grievance redressal authority to intervene and direct AJIO to clarify the actual status of my return, arrange an immediate pickup, process the applicable refund upon completion of the return, and provide a satisfactory resolution. I also request an investigation into the incorrect pickup failure reports and conflicting status updates.
I am seeking a fair resolution to this matter and expect the company to take responsibility for the delay and inconvenience caused.
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