Ajio — Money not refunded

Address:

3rd Floor, Court House, Lokmanya Tilak Marg, Dhobi Talao, Mumbai – 400 002, Maharashtra, India

I ordered a shoe from ajio worth 3977.32 rupees on December 21 2020 and did online payment and without any contact or information my Product was returned and on the app it's showing refund initiated and it's been almost a year and I got no refund and when I filed complaint no response came, please help me